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Chapter 1: Introduction
Technical Support
Bio-Tek’s ELx405
Microplate Washer is backed by a superior support staff. The TAC
engineers provide assistance with use and maintenance, troubleshooting support, and
frequently asked questions.
The Bio-Tek Service Center provides periodic certification of laboratory instruments
and calibration plates, performing both calibration and verification to ensure that your
instrumentation meets the manufacturer’s specifications.
Our Service Center also provides repair and refurbishment services, thoroughly testing
each repaired instrument to ensure it meets current factory performance specifications.
If the washer ever fails to work perfectly and you need troubleshooting assistance, or if
you require certification, refurbishment, or repair of the instrument, please contact
Bio-Tek’s Technical Assistance Center.
Whichever method of contact you choose, please be prepared to provide the following
information:
•
Product name and serial number
•
The software configuration information. To see this information, start at the
washer Main Menu and follow the path below:
UTIL
TESTS
CHKSUM
•
For troubleshooting assistance or instruments needing repair:
the specific steps that produce your problem
any error codes displayed on the screen (descriptions of error codes are
available in
Appendix B, Error Codes
)
•
A daytime phone number
•
Your name and company information
•
A fax number and/or e-mail address, if available.
If you need to return the washer to Bio-Tek for service, contact Bio-Tek for a
Return
Materials Authorization
(RMA)
number. When obtaining the RMA, explain
whether the washer requires calibration, cleaning, periodic maintenance, warranty
work, and/or repair.
Repackage the washer properly (see
Repackaging and Shipping
in
Chapter 2
,
Installation
), and ship the instrument to Bio-Tek at the shipping address listed on the
following page.
Note:
Bio-Tek offers a
Depot Service Contract
for instruments after
the initial warranty has expired, and field service contracts for several
locations. Please refer to the Bio-Tek website for more information:
www.biotek.com.
Bio-Tek Instruments, Inc.
Содержание ELx405
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Страница 3: ...ELx405 Microplate Washer Operator s Guide January 2005 2005 7101000 Revision I Bio Tek Instruments Inc...
Страница 4: ...ii Preface Bio Tek Instruments Inc...
Страница 6: ...iv Preface Bio Tek Instruments Inc...
Страница 70: ...40 Chapter 2 Installation Bio Tek Instruments Inc...
Страница 157: ...Clean Components 127 Vacuum port Fluid inlet filter Figure 28 Cleaning the Fluid Inlet Filter ELx405 Operator s Guide...
Страница 168: ...138 Chapter 4 Preventive Maintenance Bio Tek Instruments Inc...
Страница 200: ...170 Chapter 5 Performance Verification Qualification Tests Bio Tek Instruments Inc...
Страница 214: ...184 Appendix A Troubleshooting Bio Tek Instruments Inc...
Страница 250: ...220 Index Bio Tek Instruments Inc...