
Support by Fax
90
ISDN-Controller B1 v3.0 – 15 Technical Assistance from AVM Support
Support by Fax
If you have no connection to the Internet, AVM Support can
be reached at the fax number:
+49 (0)30 / 39 00 44 05
Please supply the following information in your support re-
quest:
l
Which AVM ISDN-Controller model are you having trou-
ble with?
l
What is the version number of the driver you are using?
You can find this information in the README file in the
“AVM” program group.
l
Is your ISDN-Controller connected directly to the ISDN
NT, or to a PBX extension line?
l
What operating system is running on the computer in
which you have installed the AVM ISDN-Controller
B1 v3.0?
l
Please specify the exact text of all error messages you
encountered.
l
Describe the problem in as much detail as possible: in
what context does the error occur; what application
software are you using; etc.
Please answer the following questions in your support re-
quest as well, as these points can be very helpful in solving
your problem:
l
Is the error reproducible?
l
Does the “B1 Test” program in the “AVM” group detect
problems with your ISDN-Controller?
l
Are you able to dial up a data connection to the AVM
Data Call Center (ADC) with your AVM ISDN-Controller
B1 v3.0?
Attempt to make a test connection to the ADC with the
ISDN Tool Connect32, included with your ISDN-Control-
ler, or with FRITZ!data. Use the IDtrans protocol and dial
the 49 (0)30 / 39 98 43 00.
HB_B1V30.book Seite 90 Mittwoch, 7. Februar 2001 3:19 15