Basic Maintenance
Page 140
ORB Operating Manual – Issue 1.0
•
Is the desk fully booted (check monitor 1 for any errors
which may have halted the boot)?
•
Do you have the desk in Blind mode (press BLIND to exit)?
•
Are the LEDs and LCD screens responding correctly?
•
Power on the desk with SETUP held down to enter panel test
mode. Hold F9 on an external USB keyboard if holding
SETUP on the panel does not work.
Reporting a problem
Before reporting a problem to Zero 88, please obtain as many of the
following pieces of information as possible:
•
All version info shown in Desk Information
•
Showfile
•
debug.dat file if the desk crashed. The desk will prompt you
to save this to a USB memory stick on the next boot
following a crash.
•
Details of what you were doing at the time which
memory/sub/palette etc is affected
Support requests can be submitted through our support forum at
http://support.zero88.com/forum/
or via email to
For more urgent requests, please contact Zero 88 by telephone on
+44 (0)1633 838088 – 24 hour answer service available.
If you have reported a problem by email or on the forum, please
bear with us as our response may take a few days if your problem is
complex. It is also worth checking other posts on the forum to see
if the fault is already reported/fixed before contacting Zero 88.
If you suspect that your problem is software related, please always
check that you are running the latest software version and that all
slave processor firmware is up to date (check in the Desk
Information screen – anything highlighted in
RED
is out of date).
Basic Maintenance
The ORB is designed to be relatively maintenance free, however a
few simple steps can prolong the life of your hardware.
•
The internal backup battery requires replacing every 2-3
years. Please contact a Zero 88 support agent for details on
servicing the desk.
•
Every month or so, gently wipe down the front panel with a
non abrasive, non corrosive surface cleaner applied with a
soft cloth. Always exercise care when cleaning over the LCD
windows as these are particularly sensitive to abuse and the
lacquer which covers these can be damaged through misuse.
•
A can of compressed air can be used to clear our dust from
the fader tracks and track ball. Do NOT use an oil based
lubricant (such as WD-40) on faders as this will cause
irreparable damage to your ORB.
•
To keep your ORB in optimum condition, after every use, re-
fit the Dust Cover supplied. Replacement dust covers are
available from your Zero 88 distributor.
•
Care should be taken when transporting ORB. Zero 88 are
able to supply flight cases for the transportation of their
consoles – the shipping crate which ORB is supplied in is
intended only for one or two journeys, and should not be
relied upon to keep the console safe for prolonged use.
•
Always observe the operating environment information in the
Technical Specification. If this environment is exceeded, it is
likely that damage will occur to your ORB.
Summary of Contents for ORB
Page 1: ...ORB OPERATING MANUAL...
