Xerox WORKCENTRE 7428 System Administrator Manual Download Page 191

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191

Troubleshooting

This chapter includes:
•

General Troubleshooting Procedure

on page 192

•

TCP/IP Troubleshooting

on page 193

•

NetBIOS over IP Troubleshooting

on page 195

•

IPP Troubleshooting

on page 198

•

EtherTalk Troubleshooting

on page 201

•

Scanning to Hard Drive Troubleshooting

on page 202

•

Image Quality Troubleshooting

on page 204

Summary of Contents for WORKCENTRE 7428

Page 1: ...eries Multifunction Printer WorkCentre 7425 7428 7435 System Administrator Guide English Fran ais Guide de l administrateur syst me Espa ol Gu a del administrador del sistema Portugu s Guia de Adminis...

Page 2: ...OS and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other co...

Page 3: ...Talk Peer to Peer Printing 18 Common UNIX Printing System CUPS 19 Installing Unicode Fonts 20 3 Administrative Tools Configuration Report 22 CentreWare Internet Services 23 System Administrator Login...

Page 4: ...ure Access Authentication 69 Access Control 73 802 1x 74 Encryption Service Overview 75 Configuration of HTTPS SSL TLS Communication Encryption 76 Configuration of E mail Encryption Digital Signature...

Page 5: ...to Home 126 Preparing for Scan to Home Installation 126 Configure Scan to Home 126 Scanning to the Printer s Hard Drive Folders 128 Setting Up Folders at the Printer 128 Setup and Use of Job Flow Shee...

Page 6: ...nt 171 Create a User Account and Set Usage Limits 171 Maximum Usage Limits and Resetting Individual Usage Limits 172 Using XSA at the printer 172 Resetting Usage Data 173 Print a Usage Report 173 Enab...

Page 7: ...Interface Cards 193 At the Printer 193 At the Computer 194 NetBIOS over IP Troubleshooting 195 Check Physical Media and Network Interface Cards 195 At the Printer 195 At the DNS or WINS Server 196 At...

Page 8: ...WorkCentre 7425 7428 7435 System Administrator Guide 8...

Page 9: ...9 1 General Information This chapter includes Resources on page 10...

Page 10: ...ocs Information about menu selection or error messages on control panel Information pages Control panel Help button Control panel menu Print Drivers www xerox com office WC7425_WC7428_WC7435drivers Re...

Page 11: ...11 2 Installation This chapter includes Installation on page 12 Print Driver Installation on page 13...

Page 12: ...nternet Services Web interface For more information see CentreWare Internet Services on page 23 5 Install the print drivers and set up computers to communicate with the printer 6 If you have purchased...

Page 13: ...a new port and choose LPR from the Type drop down menu LPR becomes available when Print Services for UNIX is installed as above Note If you prefer to print raw data to Port 9100 on the printer choose...

Page 14: ...ol Configuration on page 43 An Alternate Procedure for Setting up NetBIOS over IP Peer to Peer Printing Note Experienced System Administrators can use the following procedure 1 On Windows XP computers...

Page 15: ...ynamic or static method to obtain a valid TCP IP address 3 Also verify that this computer is using a DNS or WINS Server for resolution of the NetBIOS Host name typically the same name as the computer...

Page 16: ...Windows applications Click Next 13 Select Yes to print a test page Click Next 14 Click Finish Configure the Print Driver 1 On the desktop from Start select Printers and Faxes 2 Right click the printer...

Page 17: ...er Disk readily available click Have Disk and follow any remaining instructions 6 Once the protocol has been installed you can click the item and click the Properties button to verify or set up the me...

Page 18: ...or more of these parameters needs to be configured see EtherTalk AppleTalk Configuration on page 57 Installation Instructions for Macintosh OS X 10 3 and Newer 1 Double click to open the folder conta...

Page 19: ...rinting System Version 1 1 by Easy Software is also available at this site A case history of the building and installation of CUPS source code on a FreeBSD 4 2 machine is described in the article enti...

Page 20: ...lled The command is etc init d cups restart A similar script or directory entry should have been created in System V and BSD For the example of CUPS built and installed on a FreeBSD 4 2 machine from t...

Page 21: ...21 3 Administrative Tools This chapter includes Configuration Report on page 22 CentreWare Internet Services on page 23...

Page 22: ...eport button 5 Press the green Start button to the right of the control panel s numeric keypad 6 The printing process will be displayed on the touch screen The Configuration Report is formatted into t...

Page 23: ...asscode 1111 For more information see Authentication on page 62 Changing Internet Services HTTP Settings 1 Press the Log In Out button on the control panel 2 Enter the System Administrator s Login ID...

Page 24: ...ver Settings folder 6 Place a check mark in the Use Proxy Server check box 7 From the Proxy Setup drop down menu select either Same Proxy for All Protocols or Different Proxy for each Protocol dependi...

Page 25: ...r s trays and consumables General for a general description of the printer Click Reboot Machine to restart the printer Trays View the status of the desired item Consumables View the status of the desi...

Page 26: ...page without having to navigate through the folders in the directory tree on the left Description Allows you to see and edit basic identification information about your printer General Setup Folder Th...

Page 27: ...lutions Folder Set up automatic billing meter reading and supplies reporting For more information see Xerox Smart eSolutions on page 189 Connectivity Folder Port Settings Enable or disable ports Note...

Page 28: ...ngs and import a public address book from a CSV file for use with E mail Fax and Internet Fax Click the Browse button to locate your CSV formatted file then click Import Now Internet Fax View and chan...

Page 29: ...DF XPS Security Settings Add a digital signature to PDF and XPS files System Administrator Settings Change the Login ID and Passcode used by the System Administrator to access Tools on the printer s c...

Page 30: ...Port include Auto auto select PostScript HP GL 2 PCL and TIFF JPEG 8 Click Apply Banner Sheet Printing When documents are sent to print at the printer a banner sheet is printed identifying the PC tha...

Page 31: ...tions as displayed on your screen and explained in the TCP IP Configuration Selection List below 6 Accept the default Host Name or type in your own unique Host Name for this printer 7 Select the desir...

Page 32: ...t Mask To be filled in manually only when Static addressing is selected Gateway Address To be filled in manually only when Static addressing is selected Domain Name Enter the fully qualified domain na...

Page 33: ...ng the current job 8 Click the Apply to accept the changes or Undo to return the settings to their previous values Note Changes to settings are not applied until you restart the printer A Reboot Machi...

Page 34: ...ion Settings section 11 Select your transport method IPX or UDP and fill in the trap destination information for your selected method 12 Select the event s that you wish to report on by checking the a...

Page 35: ...is the HTTP Port number assigned by the IANA Internet Assigned Numbers Authority This default value should not need to be changed Maximum Connections Connection Time out Secure HTTP SSL Select the che...

Page 36: ...Services 2 Click the Properties tab 3 Enter the system administrator User Name and Password default admin 1111 if prompted 4 Click the Connectivity folder then the Protocols folder 5 Select WSD in the...

Page 37: ...ays available on the Status Tab to remotely reboot the printer IP Filtering IP Address Restriction Using CentreWare Internet Services access to the printer s Services can be restricted by Host IP Addr...

Page 38: ...ish to assign to this printer This is the name that will appear in the Chooser 8 Either accept the default zone of which lets the closest router assign the printer to a zone or assign the printer to a...

Page 39: ...d check Bonjour Click Apply If Bonjour is not available in the Port Settings list click TCP IP in the Protocols folder and scroll to the bottom of the displayed page to Zero Configuration networking 7...

Page 40: ...Administrative Tools WorkCentre 7425 7428 7435 System Administrator Guide 40...

Page 41: ...TCP IP LPD Enablement on page 46 TCP IP Dynamic Addressing on page 48 IP Filtering IP Address Restriction on page 50 Configure Port 9100 Raw Printing on page 51 Microsoft NetBIOS over IP Networks on p...

Page 42: ...tings menu displays the selection line labeled Ethernet Rated Speed 8 Press the Change Settings button 9 On the Ethernet Rated Speed screen note which one of the buttons is highlighted as the current...

Page 43: ...gs button in the lower right corner of the touch screen TCP IP IP Mode 1 Press the selection line labeled TCP IP Mode 2 Press Change Settings 3 Select the IP Mode best suited to your network environme...

Page 44: ...utton IPv4 Gateway Address 1 Used for static IP Addressing with STATIC selected as your addressing method on the Protocol Settings menu press the selection line labeled IPv4 Gateway Address Note that...

Page 45: ...exit the Protocol Settings menu returning to the Tools tab press the Close button in the upper right corner of the Protocol Settings menu screen 2 Wait several seconds and the Auto Clear service shou...

Page 46: ...g shown The Close button in the upper right corner of the screen returns you to the Port Settings menu After pressing the selection to access available settings press the Change Settings button in the...

Page 47: ...menu which returns you to the Port Settings menu press the Close button in the upper right corner of the touch screen Exiting the Port Settings Menu and Returning to the Tools Tab 1 To exit the Port S...

Page 48: ...sure to print out a Configuration Report so that you have a record of the TCP IP addresses for use with computers that need to communicate with the printer using TCP IP Note When using DHCP set a rea...

Page 49: ...with a check mark the printer will contact the DHCP Server for the IP Addresses of up to three DNS Servers If unchecked this information must be entered manually DNS Server Addresses Dynamic DNS Updat...

Page 50: ...ither the IPv4 area or the IPv6 area complete the following steps Note IPv4 is the traditional xxx xxx xxx xxx address space used with TCP IP networks a To allow universal unrestricted access to the p...

Page 51: ...ed End of Job Timeout Enter a Time Out value for jobs being sent to the printer through this Port This is the length of time that the Controller will wait for an end of job command before printing the...

Page 52: ...r 3 Press the Machine Status button 4 Touch the Tools tab 5 Press Connectivity Network Setup 6 Press Port Settings 7 When the Port Settings menu displays press the SMB selection line 8 Press the Chang...

Page 53: ...default value or enter a value from 3 to 10 for maximum number of connections allowed in Maximum Connections 10 Accept the Workgroup name shown or enter your own workgroup name 11 Either accept the de...

Page 54: ...or s Login ID and Passcode if prompted default admin 1111 and press Enter 3 Press the Machine Status button 4 Touch the Tools tab 5 Press Connectivity Network Setup 6 Press Port Settings 7 Press the I...

Page 55: ...r of the Port Settings menu screen 2 Wait several seconds and the Auto Clear service should log you out Note If you changed any settings in the Port Settings menu the printer will automatically reboot...

Page 56: ...to the printer through this Port This is the length of time that the Controller will wait for an end of job command before printing the current job 9 Click the Apply button to accept changes or the Un...

Page 57: ...rizontal line with the current status of this setting shown The Close button in the upper right corner of the screen returns you to the Port Settings menu After pressing the horizontal line selection...

Page 58: ...field Press Enter to open CentreWare Internet Services 2 Click the Properties tab 3 Enter the system administrator User Name and Password default admin 1111 if prompted 4 Click the Connectivity folder...

Page 59: ...ord default admin 1111 if prompted 4 Click the Connectivity folder 5 Click the Protocols folder 6 Select Port 9100 in the directory tree 7 Ensure the Enabled box is checked to enable Raw TCP IP Printi...

Page 60: ...se parameters 3 Leave all other parameters at their defaults press Enter and enter the following parameters Activation Timer 170 Inactivity Timer sec15 Host Print Transform yes 4 Press Enter to contin...

Page 61: ...61 5 Security This chapter includes Authentication on page 62 Scheduled Image Overwrite on page 84 Secure Watermark on page 85 Secure Print on page 87 Xerox Common Access Card on page 89...

Page 62: ...o Local Accounting Local Accounting cannot be disabed while Login Type is set to Login to Local Accounts Login to Remote Accounts Network Access authentication uses the user information managed on a r...

Page 63: ...e and Password default admin 1111 if prompted 4 Select the Security folder then Authentication Configuration Enter your user name and password at the prompt default admin 1111 5 Select Login to Local...

Page 64: ...ator User Name and Password default admin 1111 if prompted 4 Select the Security folder then the Authentication Configuration Enter your user name and password at the prompt default admin 1111 5 Selec...

Page 65: ...er the IP Address of the Primary Server 10 The Secondary Server information is optional 11 Enter details for up to 4 alternate Domain Controllers and backups if required 12 Click Apply and supply the...

Page 66: ...default admin 1111 7 Click Authentication System and pick LDAP from the Authentication System Settings drop down list 8 Enter the Server Response Time Out and the Search Time Out 9 Select the Enabled...

Page 67: ...s to available machine services Enable Network Authentication To enable Network Authentication for use with this printer at your networked computer perform the following steps 1 Open your Web browser...

Page 68: ...address for the printer Enable TCP IP port 80 communications at the printer Download the Controller Interface for Xerox from the Xerox Secure Access Unified ID System Web site Install the Controller I...

Page 69: ...he Xerox Partner authentication solution communicates with the printer via HTTPS 4 Optional Ensure that Network Accounting is configured if you want the printer to send user account information to a N...

Page 70: ...6 In the Authentication Configuration Step 2 of 2 page click Configure next to Authentication System 7 In the Authentication System page a Select Authentication Agent from the Authentication System S...

Page 71: ...worked Accounting Server if used e Click Apply Using Secure Access 1 Read the printer s prompt to determine what needs to be done to be authenticated at the printer Authentication methods include swip...

Page 72: ...ion Configuration Step 1 of 2 page appears 4 On the Authentication Configuration Step 1 of 2 page in the Authentication Configuration box a In the Login Type drop down list click or verify Login to Re...

Page 73: ...tions tab 3 On the Options tab in the Options Settings area click the Predefined Configurations folder 4 In the the Predefined Configurations area click the Color Access Control field and click Enable...

Page 74: ...Extensible Application Protocol EAP 802 1x can be enabled for devices connected through both wired and wireless Ethernet networks As described here the 802 1x configuration is used to authenticate th...

Page 75: ...encryption of HTTP communications from a client to the printer A user of a client computer accesses the printer s HTTP server by typing https followed by the IP address of the printer into the Address...

Page 76: ...ks It is used to authenticate the printer on the 802 1x network rather than individual users 802 1x can be enabled from the Security file folder on the Properties tab of CentreWare Internet Services C...

Page 77: ...icate for SSL server Note When importing a certificate if the same certificate has been already registered in Local Device or Others the certificate cannot be imported Delete the registered certificat...

Page 78: ...computer to allow you to encrypt E mail being sent to the printer The S MIME certificate represents the Public Key of the printer allowing encryption or digital signing to take place To acquire the Pu...

Page 79: ...icate button 15 Click Reboot Machine The printer will be unavaillable for a short period of time Configure S MIME settings 16 Refresh the Web browser 17 Click the Security folder 18 Click SSL TLS Sett...

Page 80: ...computer Sending S MIME Encrypted E mail by E mail Printing from a Computer to the Printer It is necessary to register the S MIME certificate of the printer on the computer There are two methods to s...

Page 81: ...section Next import a certificate from a Certificate Authority in PKCS12 format Finally set the certificate as a scan file certificate 1 Start a Web browser 2 Enter the printer s IP address beginning...

Page 82: ...imported and is registered on the recipient s computer This will assure the ability to conduct two way digital signing of files should this capability be desired or needed IP Sec IP Sec IP Security i...

Page 83: ...u will have to supply a certificate stored on this device to the remote computer that wishes to send IP Sec encrypted data to this device 8 Enter the Shared Secret a password in the Shared Secret and...

Page 84: ...r and enter the IP address of the printer in the address field Press Enter to open CentreWare Internet Services 2 Click the Properties tab 3 Click the Security folder 4 Click Scheduled Image Overwrite...

Page 85: ...ckground Pattern Date Format Font Color Density Watermark Background Contrast Force Watermark Copy Job Force Watermark Client Print Force Watermark Print Stored File Force Watermark Media Print Custom...

Page 86: ...ab 11 Press the Log In Out button 12 Select Log Out 13 Place a copy in the document feeder of the printer and press the Start button 14 Place the copy just made into the document feeder of the same or...

Page 87: ...s 001 and a numeric password 6 Click OK on successive driver screens until the job prints 7 Go to the printer and press the Job Status button 8 Press the Secure Print Jobs More tab 9 Press Secure Prin...

Page 88: ...your user ID and press Job List 12 Enter Passcode and select Confirm 13 Select a job or select Select All 14 Click Print 15 Press Close several times when done to return to the Job Status screen 16 Pr...

Page 89: ...tegrates with Xerox multifunction printers and existing common access and personal identity verification cards and readers Supported Card Readers The customer is responsible for providing a card reade...

Page 90: ...that all certificates are in 64 bit X 509 format Proxy Server configuration details To set up the Domain Controller DC validation you will need to determine if your site validates the DC against the...

Page 91: ...nd then select Apply Locate the Software 7 Select Properties then Services 8 Select Machine Software then Manual Upgrade 9 Browse to the location of the software which was downloaded from the Xerox We...

Page 92: ...aintenance option 7 Next select the Software Option button and select the Keyboard button to enter the supplied number 8 When finished press the Save button followed by the Reboot button for changes t...

Page 93: ...dress field Press Enter to open CentreWare Internet Services 2 Click the Properties tab 3 Enter the system administrator User Name and Password default admin 1111 if prompted 4 Click the Security fold...

Page 94: ...code required 6 Set the SmartCard Certificate Verification Mode to Disabled Note By setting the option to Disabled you are only verifying the PIN on the card By selecting the option for Enabled you ar...

Page 95: ...select the Display the list button 4 When the certificates are listed you can select one by checking the box and then select Certificate Details to review 5 The Certificate Details window will allow...

Page 96: ...heck mark box for Auto Retrieval of CRL is unchecked Note The CRL Retrieval Time out is not required for Common Access Card setup 7 Upon making your selections select the Apply button to register your...

Page 97: ...age 112 Scan to PC FTP SMB on page 121 Scan to Home on page 126 Scanning to the Printer s Hard Drive Folders on page 128 Setup and Use of Job Flow Sheets with Folders on page 131 Scan to PC Desktop on...

Page 98: ...installed on the printer as per the purchase agreement Upon receipt of the software key use the following procedure to enable the associated Option 1 Press the Log In Out button on the control panel...

Page 99: ...r more information about special features and special feature codes To enable a special feature 1 Open your Web browser and enter the IP address of the printer in the address field Press Enter to open...

Page 100: ...d Contents in CentreWare Internet Services Job Completion Notice When a computer has submitted a job to the printer a notification of the job s completion can be sent by E mail Xerox recommends that y...

Page 101: ...button on the control panel 2 Enter the System Administrator s Login ID and Passcode if prompted default admin 1111 and press Enter 3 Press the Machine Status button 4 Touch the Tools tab 5 Select Sy...

Page 102: ...nfigure TCP IP Subnet Mask and TCP IP Gateway Address using the same process as stated above Note Enter the Gateway address in the format xxx xxx xxx xxx The xxx should be a numeric value in the range...

Page 103: ...elect Change Settings e Enter an E mail address using the displayed keyboard f Select Save g Set a host name and a domain name h Select Close If SMTP has been selected as the Mail Receiving Protocol A...

Page 104: ...vices Description BOX Host name Domain name Fax Print Mailbox number If a Mailbox number that is not setup is specified it is a receive error If a Mailbox number out of range is specified it is printe...

Page 105: ...nk and select Save POP Password Encryption Select On APOP to encrypt the password if desired Select Save and then press Close 3 Set the protocol for sending E mail From the Connectivity Network Setup...

Page 106: ...to be used to sign Email attachment Smart Card Certificate is only effective when Always add signature is selected for Digital Signature Outgoing Email Certificate Auto Store Select whether or not to...

Page 107: ...ait and enter a Search Time Out 5 120 seconds 11 Select the LDAP Referrals Enabled check box if you would like the server to refer to additional LDAP servers when user information is initially unavail...

Page 108: ...ings 6 To verify change LDAP mappings you must first perform a test search In the User Name box enter a name or part of a name that is in LDAP and press the Search button 7 If the search is successful...

Page 109: ...Supply the Administrator User name and password if prompted Restricting a User from Editing the Address Book The machine can be configured such that users are not able to edit the public address book...

Page 110: ...ice Enable Add me to To field or Add me to CC field Lock the recipient list optional 1 Configure LDAP See LDAP Server Configuration on page 106 2 Configure Authentication See Configuring Authenticatio...

Page 111: ...el 2 Enter the System Administrator s Login ID and Passcode if prompted default admin 1111 and press Enter 3 Press the Machine Status button 4 Touch the Tools tab 5 Select System Settings 6 Select Com...

Page 112: ...h new and legacy Multifunction Systems to enable hardcopy documents to be scanned in black and white or color and converted into such standard digital formats as PDF JPEG and TIFF This Web based appli...

Page 113: ...ties tab in CentreWare Internet Services then click the Services folder Select Network Scanning then Validation Server Select HTTP or HTTPS enter the host name of the server then enter the directory n...

Page 114: ...ed Write down the IP address or host name 2 Create a user account and password for the printer When a document is scanned the printer logs in using the account transfers the file to the server or comp...

Page 115: ...e Job Log works with the Document Management Fields feature and is filed with the scan job 4 Click Apply 5 Enter the administrator User Name and Password and click OK The default is admin and 1111 Con...

Page 116: ...b Log works with the Document Management Fields feature and is filed with the scan job 4 Click Apply 5 Enter the administrator User Name and Password and click OK The default is admin and 1111 Configu...

Page 117: ...Password and click OK The default is admin and 1111 9 To set up a remote template pool repository see the next procedure Setting up a Remote Template Pool Repository Setting up a Remote Template Pool...

Page 118: ...s been created users can use the Scan tab of CentreWare Internet Services to create individual templates using the default template as a base To create and configure the default template with CentreWa...

Page 119: ...Image Settings area click Edit b In the Fast Web Viewing Options area click Linearized PDF c Click Apply 11 Searchable PDF and PDF A The Searchable Format provides a second layer of data with the text...

Page 120: ...with FTP or back slashes with SMB 9 Supply the Login Name account name and Password for the printer to access the remote server Note For information on creating accounts on the SMARTsend server refer...

Page 121: ...ory within the FTP root to be used as a scan filing location Requirements for FTP When using FTP transmission one of the following FTP servers with an account on that server login name and password is...

Page 122: ...printer and make sure that an IP address has been set on the printer Note The configuration can also be performed using CentreWare Internet Services For information see CentreWare Internet Services on...

Page 123: ...s stated above Note Enter the Gateway address in the format xxx xxx xxx xxx The xxx should be a numeric value in the range from 0 to 255 However 224 255 xxx xxx xxx and 127 xxx xxx xxx cannot be used...

Page 124: ...uter s Address to the printer s Address Book as follows 1 Press the Log In Out button on the control panel 2 Enter the System Administrator s Login ID and Passcode if prompted default admin 1111 and p...

Page 125: ...Scan to PC FTP SMB Feature After the appropriate ports have been enabled TCP IP has been configured and the receiving computers address added to the Address Book the Scan to PC FTP SMB feature can be...

Page 126: ...protocols are configured on the printer and fully functional This is required to access CentreWare Internet Services to configure Network Scanning 4 Enable LDAP authentication For more information see...

Page 127: ...ge in the Status area a On the Status line click the enabled box b In the Friendly Name box type in a user recognizable name of up to 35 characters for the template that will appear in Template Detail...

Page 128: ...unassigned folder number from the displayed list 9 Press the Create Delete button in the lower right corner of the folder selection screen 10 When the New Folder Passcode screen displays use the On a...

Page 129: ...he Tools screen 9 To exit the Tools screen wait several seconds for the Auto Clear service to log you out Setting Up Folders with CentreWare Internet Services Note Scanning to the printer s hard drive...

Page 130: ...anning parameters then place your document in the document feeder and press the control panel s large green Start button 7 Press the Services button to return to the printer s Main screen Retrieving I...

Page 131: ...o Documents in a Folder on page 135 Features supported for Job Flow Enabling Ports and Setting TCP IP In order to use the job flow service you must enable the SOAP port the SNMP port the Internet Serv...

Page 132: ...a gateway address as follows a Select Protocol Settings b Select IPv4 or other mode Address Resolution and then select Change Settings c Select one from DHCP BOOTP RARP DHCP Autonet or Static and the...

Page 133: ...If a Reboot button fails to display click the Status tab and click Reboot Machine from that screen Creating Job Flow Sheets Before you can a job flow sheet to a folder you need to create at least one...

Page 134: ...ic processing perform the following steps 1 Press the Log In Out button on the control panel 2 Enter the System Administrator s Login ID and Passcode if prompted default admin 1111 and press Enter 3 P...

Page 135: ...of documents as they are received in the Folder 22 To exit the Job Flow Sheet to Folder screen press the Close button in the upper right corner of the screen 23 To exit the Folder settings screen pre...

Page 136: ...n to PC FTP SMB on page 121 Software Installation Procedure To install Scan to PC Desktop components on networked computers refer to the Scan to PC Desktop Network Installation Guide Version 7 0 This...

Page 137: ...Scan to PC Desktop WorkCentre 7425 7428 7435 System Administrator Guide 137 6 Click Get Now 7 Start the PaperPort program and verify that the scanned item appears on the PaperPort desktop...

Page 138: ...greater and have 40 MB or more of free hard drive space not including space for storing scanned data Your computer must be connected to a network using the TCP IP protocol Your image editing applicat...

Page 139: ...ayed list then click Select Scanner You can also double click the displayed scanner s name 12 Enter the folder number and password when prompted 13 Click Open Folder 14 From the displayed document lis...

Page 140: ...Xerox Extensible Interface Platform utilizes Web based Xerox Partner solutions including Omtool Xerox Secure Access Unified ID System and FreeFlow SMARTsend to enable users to access document reposito...

Page 141: ...f your browser to access CentreWare Internet Services Example https 13 140 244 11 7 To enable the ports a Click the Properties tab b Click the Connectivity folder then Port Settings c On the SNMP line...

Page 142: ...se CentreWare Internet Services to select which Fax Service to enable For more information see Server Fax on page 154 Checking and Setting Critical Fax Parameters Refer to the Fax Settings Topic inclu...

Page 143: ...30 characters then touch Save c Enter a Machine Password up to 20 digits then touch Save Note The password prevents your machine from receiving faxes or being polled by other machines that are not F C...

Page 144: ...that support Manual Send can also make Relay Broadcasts for the printer Refer to the Fax section of the printer s User Guide for full information Relay Broadcast On or Off This feature supports trans...

Page 145: ...the Tools tab 5 Select Setup Calibration 6 Touch Comments 7 Select a Comment number 8 Touch Create Delete 9 Enter a Comment up to 18 characters then touch Save 10 When complete touch Close until the...

Page 146: ...ations specified on the Job Flow Sheet To create a new Job Flow Sheet to link to an existing Folder touch Create Change Note For full information on the use of Job Flow Sheets see Setup and Use of Job...

Page 147: ...ox next to the line you wish to configure and press Change Settings 6 Select the enable check box for Save Incoming Fax in Designated Folder specify the Folder Number and press Apply For more informat...

Page 148: ...ciated with long distance calls Scan File Transfer Report 2 sided Report Default is 1 sided Recipient on Activity Report How many characters from other party is printed on Activity Report Select First...

Page 149: ...Type Lighten Darken Mixed Size Originals Starting Rate Select G3 Auto or Forced4800bps Delayed Start Start Time This can be a useful feature for saving time based phone charges Transmission Header Te...

Page 150: ...ive Display Priorities 1 through 3 Direct Fax To use Direct Fax from the PCL or PostScript driver make sure this setting is Enabled 14 When complete touch Close until the Tools screen is displayed 15...

Page 151: ...ess and a checkmark should appear in the Enable Bi Directional Communication check box Also the Fax Module listing in the Items box should now be displayed as Available Adding a Recipient to a Fax Pho...

Page 152: ...lder on the printer Settings tab should now be displayed as Available If it is shown as Not Available click the selection and set the Fax Module listing to Available Adding a Recipient to a Fax Phoneb...

Page 153: ...35 System Administrator Guide 153 Stopping the Fax when necessary 1 Go to the printer and press the Job Status button 2 Select the fax job you wish to cancel in the Current and Pending Jobs list 3 Pre...

Page 154: ...enabled even if the printer is equipped with an internal fax board scanning to the internal fax will be disabled While the Server Fax feature is enabled the iFAX service will also be disabled Also not...

Page 155: ...er to a fax server is very similar to the other methods of faxing available to users on the printer The user simply selects the Fax button from the All Services screen enters a Recipient phone number...

Page 156: ...lete the folder If you cannot perform this function check the user account access rights and FTP service setup You can also wait until you have finished setting up device to server communications as s...

Page 157: ...ocument in the document feeder and press the Start button on the control panel 5 Verify that the fax was received by the specified fax machine Configure a Fax Filing Repository using SMB Installation...

Page 158: ...and 1111 Configure General Settings 1 Click Defaults 2 To print a Confirmation Sheet select Auto Print On Auto Print Off or Errors Only from the drop down menu Note that the Confirmation Sheet only s...

Page 159: ...oftware manufacturer s instructions to establish fax server to email server communications in your network environment Enter the Fax Repository Details via CentreWare Internet Services 1 At your compu...

Page 160: ...dress Book Setup Use of this feature enables Fax users to select recipients by 3 digit numbers Note that a maximum of 50 characters can be designated for each destination and that only fax destination...

Page 161: ...D and Passcode if prompted default admin 1111 and press Enter 3 Press the Machine Status button 4 Touch the Tools tab 5 Touch Fax Mode Settings 6 Touch Screen Defaults 7 Select a Line to enter or chan...

Page 162: ...internal FAX will be disabled While the Server Fax feature is enabled the iFAX service will also be disabled Also note that Folder to FAX a Job Flow Sheet destination and Direct Fax LAN Fax are not s...

Page 163: ...ttings 13 On the Send E Mail screen select Port Status and select Change Settings 14 On the Send E Mail Port Status screen select Enabled then select Save 15 Select Close until the Tools screen is dis...

Page 164: ...figuration can also be performed using CentreWare Internet Services For more information see CentreWare Internet Services on page 23 1 Press the Log In Out button on the control panel 2 Enter the Syst...

Page 165: ...535 The default is 110 Do not use the numbers of any other ports Polling Interval Set the interval for checking the e mail on the POP3 server Login Name Enter the name to log in to the POP3 server and...

Page 166: ...arrow to display it b Select S MIME Settings and set the following items Device Certificate S MIME Link a certificate to the printer You must have an S MIME certificate on the printer to perform encry...

Page 167: ...Recipient then the To button in the Recipient s drop down list 4 Enter the destination address using the displayed keyboard 5 Touch the Add button then touch Close 6 Place your document in the documen...

Page 168: ...Scanning and Faxing WorkCentre 7425 7428 7435 System Administrator Guide 168...

Page 169: ...cludes Xerox Standard Accounting on page 170 Annotation Bates Stamping on page 177 Media Card Reader on page 179 USB Printing on page 184 Thumbnail Preview on page 187 Hard Disk Data Encryption on pag...

Page 170: ...enabled at the printer you cannot enable Foreign printer Interface Auditron or Network Accounting Each device supports unique XSA User IDs and Group Accounts All user IDs must be assigned to one or m...

Page 171: ...access The service icon is hidden until an authorized user logs in 10 Click Apply and enter the Administrator User name and password when prompted default of admin and 1111 11 Click OK then click Reb...

Page 172: ...eeded the job will not continue If the user performs a scan job at the printer and mid way through the job their limit is exceeded the job will be cancelled If the user s limit is reached before a pri...

Page 173: ...older then the Xerox Standard Accounting folder in the directory tree 5 Click the Report and Reset 6 To reset all usage data to zero click the Reset Usage Data button 7 Click OK to confirm Warning Do...

Page 174: ...og settings To clone backup a machine s settings 1 Open your Web browser and enter the IP address of the printer in the address field Press Enter to open CentreWare Internet Services 2 Click the Prope...

Page 175: ...port For more information see Configuration Report on page 22 Looking at the Configuration Report verify that some or all of your settings have been cloned to the new machine Also note that it may be...

Page 176: ...ces as follows 1 Open your Web browser and enter the IP address of the printer in the address field Press Enter to open CentreWare Internet Services 2 Click the Properties tab 3 Enter the system admin...

Page 177: ...he Main All Services screen 3 Press the Output Format tab 4 Press the Annotations button 5 Select Bates Stamp 6 Set Bates Stamping to On 7 Press the Prefix text box and press Edit if necessary to use...

Page 178: ...to the Bates Stamping selection lines 8 Press the applicable Bates Stamp position lines to set the precise location for your Bates stamp using x and y axes 9 Press Change Settings to change settings...

Page 179: ...ith document Media Print Photos Prints data stored in the standard format of most digital cameras Media Card Reader Hardware Access Indicator This light illuminates when the media card is inserted Eje...

Page 180: ...layed on the screen Characters up to 255 can be recognized as a file name However not more than 100 characters will be displayed Use media formatted by digital cameras or computers FAT12 16 32 only On...

Page 181: ...x 40mm images onto one page from the files on the media card When you select the Index Print button you will only be able to specify the number of copies printed All other printing options remain at t...

Page 182: ...ecify the number of copies printed All other printing options remain at their previous settings Advanced Settings The Advanced Settings tab allows you to select from a variety of printing options You...

Page 183: ...files not saved in Exif format are included in the selected files Remedy Image files not saved in Exif format cannot be printed by Index Print Delete the image files that cannot be printed by Index Pr...

Page 184: ...es Media Print Text Prints data stored in document format It is helpful to think of the word text as synonymous with document Media Print Photos Prints data stored in the standard format of most digit...

Page 185: ...B slot 2 Press the Services button 3 Touch the Media Print Text icon 4 After the files are imported touch the appropriate button You can choose from Select All Select From List Select Range 5 Touch th...

Page 186: ...tton Media Print Photos Tab The Media Print Photos tab allows you to select from a variety of printing options The Media Print Photos tab is shown below The options for the Media Print Photos tab incl...

Page 187: ...end to the printer When a document is identified and selected a check mark will be placed in the Order field More than one document can be selected 5 In the Folder a document to be previewed may be an...

Page 188: ...t button on the control panel 2 Enter the System Administrator s Login ID and Passcode if prompted default admin 1111 and press Enter 3 Press the Machine Status button 4 Touch the Tools tab 5 Touch Co...

Page 189: ...Proxy Server optional 1 Click the Properties tab 2 Click the Connectivity folder then the Protocols folder 3 Click Proxy Server 4 In the General area select the User Proxy Server check box click Enab...

Page 190: ...with the Xerox Smart eSolutions Server 1 Open your Web browser and enter the IP address of the printer in the address field Press Enter to open CentreWare Internet Services 2 Click the Properties tab...

Page 191: ...g Procedure on page 192 TCP IP Troubleshooting on page 193 NetBIOS over IP Troubleshooting on page 195 IPP Troubleshooting on page 198 EtherTalk Troubleshooting on page 201 Scanning to Hard Drive Trou...

Page 192: ...and Gateway displayed For more information see TCP IP Protocol Configuration on page 43 As some Network Environment settings can only be configured through CentreWare Internet Services on the printer...

Page 193: ...install the Network Interface Card 2 Under the TCP IP data label determine the method being used to assign TCP IP addressing to the printer Specifically note the Mode being used IP version 4 is the t...

Page 194: ...the printer being pinged is incorrectly configured or malfunctioning 4 If Web browser and Ping Tests are successful but you are still unable to print to the printer verify that the driver is using th...

Page 195: ...the printer has a unique SMB Host Name To modify the printer s Workgroup or SMB Host Name if required use your computer s Web browser to access the CentreWare Internet Services For more informtion se...

Page 196: ...y if being used then to the printer s NIC To run Ping Tests at the Command DOS prompt type ping xxx xxx xxx xxx and press Enter Note that there is a space between the word ping and the first xxx Let x...

Page 197: ...rect use the General tab of the driver to print a test page to determine the status of communications between the computer and the printer 8 Note that if you have the UNC of the Printer you can enter...

Page 198: ...he Network Interface Card 2 Under the CentreWare Internet Services data label verify that this feature is Enabled 3 Under the TCP IP data label determine the method being used to assign TCP IP address...

Page 199: ...follow any remaining instructions Once the protocol has been installed you can click highlight the item with your mouse and click the Properties button to verify or set up the method being used for TC...

Page 200: ...e driver print a test job to file Open and view the job in a program such as Notepad The PDL being used by the driver will be displayed in the first few lines of Printer Language Next check the Page D...

Page 201: ...correctly set for your network and that you have a MAC address listed The driver for your NIC works at the Media Access Control MAC layer of the protocol stack If no MAC address is shown you have eit...

Page 202: ...hernet Rated Speed data label on the Report verify that your communications speed is correctly set for your network and that you have a MAC address listed The driver for your NIC works at the Media Ac...

Page 203: ...he TCP IP protocol is installed and properly configured for IP addressing 3 Run a Command DOS prompt on the computer and perform ping tests to verify successful packet transmission first to the comput...

Page 204: ...l length of sheet from Lead edge to trail edge The drum cartridge has deteriorated or is damaged Replace the drum cartridge that matches the color of the streak Light uneven density or faint image Med...

Page 205: ...ectly located Copy is misaligned or skewed Document is not correctly located on document glass Ensure that document is aligned with registration edges on the document glass Color reproduction is not a...

Page 206: ...ext Text Photo Modes Copy Job 2 Photo Mode Print Job 1 Lower quality modes Print Job 2 Higher quality modes 8 Select the Paper Supply button The Paper Supply screen will be displayed 9 Select the requ...

Page 207: ...e calibration sheet with the two magenta pink squares on the top and bottom of the page must be placed face down printed side with the magenta squares along the left side of the document glass If the...

Page 208: ...Troubleshooting WorkCentre 7425 7428 7435 System Administrator Guide 208...

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Xerox WORKCENTRE 7428, System Administrator Manual, Page: 191 / 208

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