Whirlpool ADVANTECH CAE2761K, Installation, Operation And Service Instructions

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THIS SERVICE POINTER APPLIES TO THE FOLLOWING BRANDS:
REFRIGERATION PRODUCTS KITCHEN PRODUCTS LAUNDRY PRODUCTS
COMMERICAL LAUNDRY
OEM BRANDS
ALL SERVICE POINTERS ONLINE: http://www.whirlpoolcorp.com/servicematters/tech_ref/tech_ref_main.htm, SERVICE POINTERS
COMMERCIAL LAUNDRY ONLY: www.whirlpoolcorp.com/cltpsc, TECHNICAL INFORMATION, SERVICE POINTERS
To receive pointers by email or FAX, or to edit or delete a current email or Fax from our distribution, see
http://www.whirlpoolcorp.com/cltpsc/feedback/feedbacksubscribe_all.html, or FAX changes to 269-923-5342.
ALL FREEST ALL FREEST
ALL FREEST ALL FREEST ALL FREESTANDING METERCASE
ANDING METERCASE
ANDING METERCASE ANDING METERCASE ANDING METERCASE
EQUIPPED AD EQUIPPED AD
EQUIPPED AD EQUIPPED AD
EQUIPPED ADV
V
V V
VANTECH™ W
ANTECH™ W
ANTECH™ W ANTECH™ W
ANTECH™ WASHERS
ASHERS
ASHERS ASHERS
ASHERS
AND DRYERS AND DRYERS
AND DRYERS AND DRYERS AND DRYERS
! !
! !
!
! !
! !
!
THE DRYER DISPLAY SHOWS 240 MINUTES;
CUSTOMERS DO NOT HAVE TO PAY TO OPERATE DRYER.
ELECTRIC DRYER MODELS GAS DRYER MODELS
CEE2760KQ0 CGE2761KQ0
CEE2790KQ0 CGE2791KQ0
The dryer display shows 240 minutes. Customers do not
have to pay to operate the dryer.
COMPLAINT:
CAUSE:
A software issue causes the dryer to count up to 240
minutes ONLY when a coindrop is installed and the cus-
tomer selects a cycle between 12:00 and 1:00PM on
Monday. After operation on Several Mondays between
12:00 and 1:00PM, 240 minutes will be displayed.
RESOLUTION:
The firmware version on the dryer board must be updat-
ed from version 3.12 to version 3.13 by downloading a
firmware update from the Trade Partner Support Center
site at www.whirlpoolcrop.com/cltpsc, or by replacing the
control board, part number 3407165.
All ADVANTECH™ Commercial Laundry controls are re-
programmable through the infrared communications port
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February 2003 February 2003 February 2003 February 2003 February 2003
with a Palm™ OS equipped handheld loaded with the
ADVANTECH™ software application.
When additional features are added to the ADVANTECH™
firmware, they can be downloaded from the link below by
selecting the download FRMW for washers and download
FRMD for dryers. Download to the following directory:
C:\Palm\add-on. The firmware can then be imported to
the ADVANTECH™ Software application, transferred to
the Palm™ OS equipped handheld, then beamed via
infrared into the washer or dryer control.
NOTE: In order to update the firmware, ADVANTECH™
management software program must be installed and op-
erational on your PC.
NOTE: Before proceeding all passwords including ser-
vice tech ID must be set and loaded onto the handheld. If
collecting audit data, collect prior to reprogramming, as
new firmware will delete all service, set up and audit data.