Installation and Maintenance Manual
Working with Voicemail
250
Installation and Maintenance Manual v4/0615/10
Licensing
An ESPSession licence is required to use this feature. One licence per
channel required should be purchased and entered on the database.
Please refer to the Installing Licences section from page 20 for further
information.
The number of ESP channels to be used should be entered in the relevant Voicemail Port within the
Enhanced Speech Services Capacity field and the Extended Attendant field should be ticked as shown in
the following diagram.
Please refer to the Voicemail Ports section from page 211 for further information.
Creating a simple Auto Attendant
Firstly, it is necessary create a VXML Unit, this is the file that will contain the complete configuration of the
auto attendant.
1
In Manager select VXML Scripts
2
Within the VXML Scripts list select the Add button
3
In the Name field enter a name to describe this script using alpha-numeric characters only, do not
use any punctuation or spaces and begin with a letter. (This will be the name of the .php file that
will be created on the internal Web Server.)
4
Select Apply
The next step is to create the Forms that will be used by the VXML Script. A VXML Script can contain
multiple Forms and each Form contains the menu of choices that will be presented to the caller.
5
Under the Forms section select the Add VXML Form button
6
In the Name field enter a name to describe this Form using alpha-numeric characters only, do not
use any punctuation or spaces and begin with a letter.
7
In the Say The Following field enter either the text or .wav file to be played to the caller. If text is
used this will be converted to speech. If a .wav file is used this must be stored on the internal Web
Server and formatted as CCITT A-Law Mono 8 bit or 16 bit.
8
If the caller does not make a selection by default the above message will be repeated after 10
seconds. However if you wish to increase this time, in the Wait for Digits Timeout field enter the
number of seconds this Form should wait for the caller to make a selection.
9
In the Min Number of Digits to Wait for field enter the number digits this form should wait for
before executing an action, if required
10
Select Apply.
