Installation and Maintenance Manual
Working with Voicemail
Installation and Maintenance Manual v4/0615/10
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6
Select the Add Voicemail Contact button (at the
bottom of the page)
7
In the Telephone Number field enter the User’s
extension number
8
From the Type list box select Telephone
9
From the Method list box select Prompt
10
Select Update or Apply when ready.
Secure all Users’ messages
To assign this feature to all Users the Require
Mailbox Access Code field can be enabled within
the relevant Voicemail Port. Once this feature has
been enabled all Users whose voicemail is hosted
by the Call Server specified in the Voicemail Port
will be prompted to enter their Voicemail Access
Code when accessing their voicemail via a dial plan
entry.
Using Voicemail Call Back
The Voicemail Call Back facility can be configured to automatically ring the User when a new message
has been received and on answer deliver the new message.
1
In Manager, select Users
2
Select the User required
3
Select the Voicemail page
4
Select the Add Voicemail Contact button (at the bottom of
the page)
5
In the Telephone Number field enter the User’s extension
number.
6
From the Type list box select Telephone
7
From the Method list box select Deliver
8
Select Update or Apply when ready.
Voicemail will attempt to deliver a new message immediately the message is received. If this is not
successful this will be repeated after 3 minutes, 10 minutes, 30 minutes, 1 hour and every 3 hours until
the call back has been answered.
Please note:
x
This facility must be enabled via the relevant Voicemail Port. The Enable Message Call Back field is
disabled by default. Select either Internal (enable call back for messages left via an internal number)
or Internal & External (enable call back for messages left via internal and external numbers).
