Installation and Maintenance Manual
Configuring system functionality
Installation and Maintenance Manual v4/0615/10
153
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These settings can also be viewed within Manager Assist>Configuration Aids> Departments
–
Display
and Highlight Issues.
Using Out of Hours Mode
The Out of Hours Mode field determines the operational state of a Department. By default this is set to
Not Used, which means the Out of Hours facilities are not used and calls are always presented to the
Distributions Groups as described above.
However this field can be used when it is necessary to route calls to another Group or play a message, for
example, when the office is closed, when staff are not at their desk, or when staff are in a meeting, etc
When Out of Hours is selected calls to the Department can be presented to an Out of Hours Distribution
Group or passed directly to voicemail. When the office is re-opened, staff are at their desks and available
to take calls the In Hours option can then be selected and calls will be presented to the Distribution
Groups again.
Both of these Out of Hours modes can be selected manually in Manager, as follows:
1
In Manager, select Departments.
2
Select the Department required
3
From the Out of Hours Mode list box select either Out of Hours or In Hours
4
Select Update or Apply when ready
Alternatively, Dial Plan entries can be used to set the Out of Hours Mode field. This allows staff to set the
Out of Hours Mode field themselves, for example, when staff go into a meeting, when the office closes
etc.
1
Create two Dial Plan entries similar to the following examples:
(Please refer to the Working with Dial Plans section from page 130 for further information.)
2
On dialling, eg *90, the Out of Hours Mode field will be set to Out of Hours.
3
On dialling, eg *91, the Out of Hours Mode field will be set to In Hours.
