Installation and Maintenance Manual
Working with Voicemail
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Installation and Maintenance Manual v4/0615/10
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Ensure that the relevant Voicemail Port has been configured with a Dial Plan otherwise the voicemail
server will not be able to dial the digits entered in the Telephone Number field.
A Voicemail Contact entry as describe above can also be created via a Dial Plan entry similar to the
following example:
By dialling, for example, #982006#, the above
example Voicemail Contact entry would be created
for the User on whose extension the digits where
dialled.
A Voicemail Contact entry created to use the Voicemail Call Back facility can also be removed via a Dial
Plan entry similar to the following examples:
By dialling, for example, ##982006# the Voicemail
Contact entry created above would be removed.
Alternatively, the above example Dial Plan entry
can be used to remove all Voicemail Contacts
created to provide the Voicemail Call Back facility.
Voicemail Call Back can be configured to call the User on another extension or external number, please
refer to Remote Access to Voicemail on page 225 for further details.
Listening to Messages
On accessing their voicemail via a Dial Plan entry or via Voicemail Call Back the User will be informed how
many new messages they have. Each new message will be played followed by the time of the call. If the
User has any old messages these will then be played. (Please refer to the relevant PCS User manual for
details on listening to messages via a PCS 58x/57x/56x/55x/410/400/100/60/50.)
