Installation and Maintenance Manual
Working with Voicemail
Installation and Maintenance Manual v4/0615/10
225
Recording a Permanent Greeting via a Dial Plan entry
A Permanent greeting can be recorded via a Dial Plan
entry similar to this example.
The Translate To field contains the User’s extension
number or name. If left blank the short code will
access the greeting for the User on whose extension
the short code was dialled.
1
On dialling the short code the current greeting will be played.
2
“
Speak greeting after the tone
” will be played
3
Record the new greeting and press hash (#) when finished
4
The new greeting will be played back
5
The following options can then be used to save or re-record the greeting:
1 Repeat the options
2 Re-record the greeting
3 Delete the greeting (Restore the previous greeting or return to the default message.)
7 or Hang up to save the greeting (and return to the previous menu)
0 Discard the greeting (do not save the new greeting and return to the previous menu)
Remote Access to Voicemail
Users may wish to access their messages from their mobiles, when working at home, from another
extension other than their own when, for example, they are working in another office or have an
assistant who monitors their voicemail, etc. A Voicemail Access Code must be configured for the User.
Setting a User’s Voicemail Access Code
To allow remote access to a User’s
voicemail an Access Code must be configured as follows:
1
In Manager select Users
2
From the Users list select the User required
3
Select the Voicemail page
4
In the Voicemail Access Code field enter a 1-8 digit code
5
Select Update or Apply when ready.
Users can set their own Voicemail Access Code via Settings. Please refer to the Voicemail Settings section
from page 223 for further details.
To ensure the system is not victim to fraudulent use do not use “1234” or “12341234” as a User’s
Voicemail Access Code. Please encourage the Users to use alternative codes to provide a greater level of
security.
