Installation and Maintenance Manual
Working with Voicemail
260
Installation and Maintenance Manual v4/0615/10
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To set up automatic outbound call recording
create a Dial Plan entry in the relevant Dial Plan
similar to this example.
(For further information on creating a Dial Plan entry
please refer to the Working with Dial Plans section from
page 130.)
If the User making an outbound external call via the above Dial Plan is a member of a Company the
resulting message will be stored in the voicemail box specified in the Outbound Record Mailbox field in
the relevant Company’s configuration form. This can be either a Department’s or User’s voicemail box.
This User or Department must be configured for call recording as per the OutboundRecordings
department described above. If this field is empty the resulting message will be stored in
“OutboundRecordings” as explained above.
Recording all outbound calls
To automatically record ALL outbound external calls
change the Action field of the default entry within the
relevant LCR Plan from Dial to DialRecord. The resulting
messages are stored in a voicemail box called
“OutboundRecordings” which can be accessed by
creating a Department of the same name as described
above.
To access these messages please refer to the Voicemail
for a Department section from page 233.
Using Call Recording with SpliceRecord
Each User and/or Department can be configured to send the recordings to SpliceRecord as follows:
1
In Manager select Users or Departments
2
From the list select the User or Department required
3
Select the Voicemail page
