Installation and Maintenance Manual
Configuring system functionality
160
Installation and Maintenance Manual v4/0615/10
(Please refer to the relevant User Manual for details on how to handle a call waiting via a PCS 50, 60,
410/400, PCS 55x or 58x/57x/56x.)
Using a DDI Plan to Route calls to the Department
External calls to a Department can be routed via a DDI entry. (Please refer to the Working with DDI Plans
from page 195 for further details.)
1
In Manager select DDI Plans
2
Select the DDI Plan required
3
Select Add DDI Entry
4
Select the new DDI Entry
5
In the Number Match field enter the DDI number
to be used
6
From the Bearer Capability list box select Voice
7
In the Translate To field enter the extension
number or name of the Department
8
Select Update or Apply when ready.
Pick up a Department call via a Dial Plan entry
A Dial Plan entry can be created similar to this example
that will allow Users to pick up the longest waiting call
ringing for a Department.
The Extension number or Department Name can be used
in the Translate To field.
Using an Out of Office Message
When all members of a Department are out of the office, in a meeting for example, they may wish to
inform internal callers of their whereabouts. An Out of Office message can be configured, such as
“
In
meeting until 4.30 pm
”, and this will be displayed on the caller’s
PCS 50, 60, 100, 410/400, PCS 55x,
56x/57x/58x.
This feature can be set up as follows:
1
In Manager select Departments
2
From the Departments list select the Department required
3
Select the General page
4
From the Out of Office list box select the mode required, eg In Meeting.
5
In the Out of Office Message field enter the text to appear with the above selection, eg until
4.30 pm.
