Installation and Maintenance Manual
Configuring system functionality
114
Installation and Maintenance Manual v4/0615/10
6
Select Update or Apply when ready
7
The message will appear on a caller’s
Navigate, PCS 50, 60, 100, 410/400, PCS 55x, PCS 56x/57x/58x
when a call is made to this User’s extension
(please refer to relevant user manual for further
details.)
When an Out of Office message has been selected and a caller goes to voicemail the relevant voicemail
greeting will be played, please refer to the Voicemail Settings section from page 223 for further details.
To cancel an Out of Office message sele
ct “In Office” from the Out of Office list box. The text in the Out
of Office Message field can remain to be used next time this feature is applied.
Setting up Skills Based Routing
A list of skills and the strength of that skill, for example, knowledge of a product for a Help Desk or the
ability to speak a foreign language, can be assigned to a User.
1
In Manager select Users
2
Select the User required
3
Select the Capability page
4
Select Add Capability
5
In the Capability field enter the skill, eg French
6
In the Capability Percent field enter the strength of the skill, eg 75
7
Select Update when ready
8
Steps 4 to 7 can be repeated if further capabilities are to be added
A Group of Users could now be created whereby, for example, all Users must have at least 50% French to
answer calls from French customers, as follows:
1
In Manager select Groups
2
Click on the Add button
3
In the Name field enter the name required using alpha-numeric characters only, eg French
Speakers, and a description if required.
