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Medfusion® Model 3500 pump V6
Operator’s Manual
Returning a pump to the USA for
repair
When the service representative cannot resolve an
issue over the phone, then it becomes necessary to
return the infusion pump for service.
1. If the problem cannot be resolved through
the telephone assistance of the Service
Department, obtain a Return Authorization
(RA) number by calling Customer Service
at 1 800.258.5361 (USA). Customer Service
hours of operation are Monday through
Friday, 7:00AM to 5:30PM CST.
2. Clean and decontaminate the pump
and accessories prior to returning items
to Smiths Medical. This is required
before shipment according to United
States Occupational Safety & Health
Administration (OSHA) regulations.
3. Package the infusion pump carefully for
shipment.
4.
Smiths Medical will not accept returns for
service without the assigned RA number
clearly printed on the shipping package.
Mark the RA number clearly on the outside
of the shipping package used to return the
pump.
5. Ship the carefully packaged infusion pump
to:
Smiths Medical ASD, Inc.
1265 Grey Fox Road
St. Paul, MN 55112
1 800.258.5361 (USA)
www.smiths-medical.com
Note:
Unless accessory items (such as the
poleclamp, AC power cord, etc.) are specifically
part of the problem encountered, remove all
accessory items from the pump before returning it
to Smiths Medical.
Summary of Contents for Medfusion 3500
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