Sabio 2010D, Operation Manual

Page: 180 / 182

SERVICE POLICY
1. If a product fails during the warranty
period, it will be repaired or replaced free
of charge. For out of warranty repairs, the
customer will be invoiced for repair charges
at the current standard labor and materials
rates.
2.
Customers that return a product for repairs
within the warranty period, and the product
is found to be free of defect, may be liable
for the minimum current repair charge.
3.
In certain conditions, Sabio Instruments,
Inc. provides on site warranty repairs. For
more information in this regard contact the
factory.
RETURNING A PRODUCT FOR REPAIRS
Upon determining that repair services are required, the customer
must:
1. Obtain an RMA (Return Material
Authorization) from Sabio Instruments, Inc.,
512/869-0544.
2.
If the request is for an out of warranty
repair, a purchase order or other acceptable
information
must be supplied by the
customer.
3.
Include a list of problems encountered along
with your name, address, telephone number
and the RMA number.
4.
Package the product in an appropriate
container for shipping. It is recommended
that the original container, which is
especially made to fit the product, be used
in this event.