Quantum Scalar i40, User Manual

Page: 273 / 328

Chapter 9: Troubleshooting
Capturing the Library Snapshot
Quantum Scalar i40 and Scalar i80 User’s Guide 247
Note: To display all closed tickets, select the
Include Closed Tickets
check box at the bottom of the screen. The
Tools - All
Diagnostic Tickets
screen refreshes, with the
Resolve
button
unavailable for all closed diagnostic tickets.
Capturing the Library Snapshot
Technical support personnel may ask you to capture a snapshot of the
library so they can better diagnose issues. The
Capture Snapshot
operation captures detailed information about the entire library in a
single ASCII file that can be e-mailed to technical support personnel.
The logged information consists of configuration data, status
information, and trace logs for library components. Trace logs collect
problem data and provide support personnel with vital library
information for troubleshooting and solving problems.
You can e-mail the snapshot file to a recipient or download it to a
computer. If you want to e-mail it, ensure that the library e-mail account
is appropriately configured before you perform the Capture Snapshot
operation. If the library e-mail account address is not configured, an
error appears. For information on configuring the e-mail account, see
Configuring the Library E-Mail Account on page 74.
Depending on the library configuration and your connection speed,
saving the snapshot file takes approximately 30 minutes. The resulting
file size can be large. Your firewall file-size limitations could prohibit you
from e-mailing the file.
You can only capture a snapshot via the Web client.
Web Client
1 Select Tools > Capture Snapshot
.
2 Select whether to download the file or e-mail it to a recipient, and
click
Apply
.