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Chapter 9: Support
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How can I be sure everything is working OK on the VTrak?
Locally: The VTrak enclosure has LEDs on the front to monitor the status of
power, field replaceable units (FRUs) and logical drives. When these are
green, VTrak is functioning normally.
Remotely: Check the Tree Icons in WebPAM. If there are no yellow or red
warning icons displayed, VTrak is functioning normally.
What happens if a logical drive goes critical?
On the front of VTrak, the logical drive LED turns amber and an audible
alarm sounds. See “Critical & Offline Disk Arrays” on page 239.
Can VTrak run using just one power supply?
Yes, it is possible to run VTrak on a single power supply. There are two
power supplies so that VTrak will continue running if one of the power supply
fails. But deliberately leaving one power supply off negates this advantage.
In addition, leaving one power supply off reduces air flow through the VTrak
enclosure and can contribute to overheating. Always switch on both power
supplies.
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS, firmware, and driver version numbers
•
A description of the problem / situation
•
System configuration information, including: motherboard and CPU type,
hard drive model(s), SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online™ Web Site
http://www.promise.com/support
(technical documents, drivers, utilities, etc.)
Summary of Contents for VTRAK M610p
Page 1: ...VTRAK M610p Product Manual Version 1 0 ...
Page 30: ...VTrak M610p Product Manual 18 ...
Page 44: ...VTrak M610p Product Manual 32 ...
Page 47: ...Chapter 4 Management with WebPAM PROe 35 Figure 1 The WebPAM PROe log in screen ...
Page 128: ...VTrak M610p Product Manual 116 ...
Page 184: ...VTrak M610p Product Manual 172 Shutdown complete It is now safe to power off the subsystem ...
Page 274: ...VTrak M610p Product Manual 262 ...