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Chapter 9: Support
This chapter covers the following topics:
•
Frequently Asked Questions (below)
•
Contacting Technical Support (page 255)
•
Limited Warranty (page 258)
•
Returning product for repair (page 259)
Frequently Asked Questions
What kind of disk drives can I use with VTrak?
VTrak supports 1.5 and 3.0 GB/s Serial ATA disk drives.
Can I take the disk drives from my UltraTrak, put them into the VTrak and
keep my disk array or logical drive intact?
Yes. UltraTrak and early VTrak subsystems used a proprietary method of
disk metadata, stored in the reserve sector of each physical drive. VTrak
M610p uses the industry-standard DDF and has a metadata-to-DDF
conversion feature. To use the conversion feature, you must restart the
VTrak after installing disk drives from an older system.
VTrak M610p does not support Parallel ATA (PATA) disk drives.
Note that if you move the disk drives from the VTrak M610p to the older
subsystems, they will not recognize your disk array or logical drive.
How can I tell when the VTrak has fully booted?
When the VTrak is fully booted up, the Power and FRU LEDs will light up
green. If a disk array is present, the Logical Drive LED will light up green
also. The Controller heartbeat LED blinks once every two seconds.
Why does VTrak come with a Command Line Utility?
First, to assign your VTrak an IP address in order for the WebPAM
management software to connect to it. Second, in the event of a network
failure, you can still access the VTrak. Third, some users prefer the
Command Line Utility.
Summary of Contents for VTRAK M610p
Page 1: ...VTRAK M610p Product Manual Version 1 0 ...
Page 30: ...VTrak M610p Product Manual 18 ...
Page 44: ...VTrak M610p Product Manual 32 ...
Page 47: ...Chapter 4 Management with WebPAM PROe 35 Figure 1 The WebPAM PROe log in screen ...
Page 128: ...VTrak M610p Product Manual 116 ...
Page 184: ...VTrak M610p Product Manual 172 Shutdown complete It is now safe to power off the subsystem ...
Page 274: ...VTrak M610p Product Manual 262 ...