Promise Technology VTRAK M610p Product Manual Download

Page: 241 / 284

Chapter 8: Troubleshooting

229

Host Interface Controller

Host-interface controller
has detected bus reset

The initiator sent a reset command. If this message
appears repeatedly, contact Technical Support. See
page 255.

Host-interface controller
has encountered an
unrecoverable error

Restart the VTrak. See page 177.

Host-interface controller
has received an abort-
task/ abort task set/clear
task set command.

Result of user action. Normal.

Host-interface controller
has received an clear
ACA command.

Result of clearing an auto contingent alliance
condition. If this message appears repeatedly,
contact Technical Support. See page 255.

Host-interface controller
has received a LUN reset
command.

Result of user action. Normal.

Host-interface controller
has received a bus reboot

The VTrak rebooted itself. If this message appears
repeatedly, contact Technical Support. See
page 255.

Host-interface controller
has encountered an
unknown error

An unidentified error occurred. If this message
appears repeatedly, contact Technical Support. See
page 255.

Host-interface controller
has encountered a
system error

A VTrak system error occurred. If this message
appears repeatedly, contact Technical Support. See
page 255.

Host-interface controller
has encountered a fatal
error

Restart the VTrak. See page 177. If this message
appears repeatedly, contact Technical Support. See
page 255.

Host-interface controller
settings have changed

Result of user action. Normal.

Logical Drive

Logical drive initialization
has started

Result of user action. Normal.

Logical drive initialization
has completed

Logical drive is ready to use. Normal.

Reported Event

Corrective Action

Summary of Contents for VTRAK M610p

Page 1: ...VTRAK M610p Product Manual Version 1 0 ...

Page 2: ...ain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied ...

Page 3: ...Drives 10 Drive Slot Numbering 10 Installing Disk Drives 11 Making Management and Data Connections 13 Configuring Direct Attached Storage 13 Making Serial Cable Connections 15 Connecting the Power 16 Chapter 3 VTrak Setup 19 Setting up the Serial Connection 19 Choosing DHCP or a Static IP Address 20 Setting up VTrak with the CLI 21 Setting up VTrak with the CLU 22 Creating Disk Arrays with WebPAM ...

Page 4: ...ias for the Subsystem 43 Setting Subsystem Date and Time 44 Viewing the Runtime Event Log 44 Saving the Runtime Event Log 45 Clearing the Runtime Event Log 45 Viewing NVRAM Events 45 Saving NVRAM Events 46 Clearing NVRAM Events 46 Viewing Current Background Activities 46 Making Background Activity Settings 47 Running Background Activities 48 Running Media Patrol 48 Running PDM 48 Viewing Scheduled...

Page 5: ...age Services 61 Viewing a LUN Map 61 Editing a LUN Map 61 Managing Software Services 63 Making Email Settings 63 Making SLP Settings 64 Making Web Server Settings 64 Making Telnet Settings 66 Making SNMP Settings 66 Making CIM Settings 68 Making Netsend Settings 69 Exporting the User Database 71 Importing a User Database 72 Updating the Firmware 73 Restoring Factory Defaults 74 Clearing Statistics...

Page 6: ...rive Information 88 Viewing Physical Drive Statistics 89 Making Physical Drive Settings 89 Clearing Stale and PFA Conditions 89 Forcing a Physical Drive Offline or Online 90 Managing Disk Arrays 92 Viewing Disk Arrays 92 Creating a Disk Array 92 Creating a Disk Array Automatic 93 Creating a Disk Array Express 93 Creating a Disk Array Advanced 94 Deleting a Disk Array 96 Viewing Disk Array Informat...

Page 7: ...Logical Drive Summary 115 Viewing a List of All Logical Drives 115 Viewing Individual Logical Drive Information 115 Chapter 5 Management with the CLU 117 Logging into the CLU 118 Making a Serial Connection 118 Making a Telnet Connection 118 Accessing Online Help 120 Logging out of the CLU 120 Running Quick Setup 121 Managing the Subsystem 122 Setting an Alias for the Subsystem 122 Running Media Pa...

Page 8: ...hysical Drive 132 Managing Disk Arrays 133 Creating a Disk Array 133 Creating a Disk Array Automatic 134 Creating a Disk Array Express 135 Creating a Disk Array Advanced 136 Deleting a Disk Array 137 Viewing Disk Array Information 138 Setting an Alias for a Disk Array 138 Accepting an Incomplete Array 139 Enabling Media Patrol on a Disk Array 139 Enabling PDM on a Disk Array 139 Preparing the Disk...

Page 9: ...th the Event Viewer 152 Viewing Runtime Events 152 Clearing Runtime Events 152 Viewing NVRAM Events 152 Clearing NVRAM Events 153 Managing Spare Drives 154 Viewing a list of Spare Drives 154 Creating a Spare Drive 154 Making Spare Drive Settings 155 Running Spare Check 155 Deleting a Spare Drive 156 Working with LUN Mapping 157 Viewing a LUN Map 157 Editing a LUN Map 157 Managing Users 158 Viewing...

Page 10: ... Serial Connection 173 Making Buzzer Settings 174 Chapter 6 Maintenance 175 Updating the Firmware in WebPAM PROe 175 Downloading the Firmware Image File 175 Updating Firmware from TFTP Server 175 Updating Firmware from your PC 176 Restarting the Subsystem 177 Updating the Firmware in the CLU 178 Downloading the Firmware Image File 178 Updating the Firmware 178 Restarting Subsystem over a Telnet Co...

Page 11: ... 198 RAID 0 198 RAID 1 198 RAID 1E 199 RAID 5 199 RAID 6 199 RAID 10 200 RAID 50 200 Choosing Stripe Size 201 Choosing Sector Size 201 2 TB Limitation 202 Cache Policy 202 Read Cache Policy 202 Write Cache Policy 203 Adaptive Writeback Cache 203 Capacity Coercion 204 Initialization 204 Hot Spare Drive s 205 Partition and Format the Logical Drive 205 RAID Level Migration 205 Ranges of Disk Array Ex...

Page 12: ...Fails 239 With a Hot Spare Drive 239 Without a Hot Spare Drive 240 Rebuild Operation 240 Incomplete Array 242 Physical Drive Problems 243 Physical Drive Offline 243 Physical Drive Failed 243 Enclosure Problems 245 Connection Problems 248 Serial Connections 248 Network Connections 248 SCSI Connections 249 Browser Does Not Connect to WebPAM PROe 251 Unsaved Data in the Controller Cache 252 Chapter 9...

Page 13: ...ray Management Professional WebPAM PROe software This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential s...

Page 14: ...efective drive may be replaced without interruption of data availability to the host computer If so configured a hot spare drive will automatically replace a failed drive securing the fault tolerant integrity of the logical drive The self contained hardware based RAID logical drive provides maximum performance in a compact external chassis Figure 2 VTrak M610p rear view Drive Carrier LEDs Drive Ca...

Page 15: ...appable power and cooling modules Supports Serial ATA SATA 1 5 Gb s and 3 Gb s drives simultaneously in the same system Dual SCSI U320 host ports provide high availability DAS Simplified remote management with a comprehensive embedded web based management via Ethernet WebPAM PROe Command Line Interface Utility via DB9 Serial Port Three years complete system limited warranty includes 24 x 7 email a...

Page 16: ...B 128 KB 256 KB 512 KB and 1 MB stripe size per logical drive Background task priority tuning Adjustment of minimum I O reserved for server use during all background tasks Hot spares Multiple global or dedicated hot spare drives with revert option Maximum LUNs per subsystem 256 in any combination of RAID levels Maximum LUNs per array 32 logical drives LUNs Supports LUN carving by allowing an array...

Page 17: ...Server Windows 2003 Server Linux Red Hat SuSE Macintosh OS X Solaris Management Tools WebPAM PROe via out of band Ethernet OS independent localized in multiple languages SSL Security support Command Line Interface CLI and Command Line Utility CLU via DB9 Serial Port or Telnet Standard Management Protocols SNMP WBEM CIM RAID Creation Automatic Express and Advanced configuration support for novice t...

Page 18: ... and phone support Americas and EMEA only 24 x 7 access to Promise support site for drivers firmware compatibility Advanced replacements program FCC Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may ...

Page 19: ...l Modem Cable Left and right center mount brackets Left and right mounting rails 1 0m External VHDCI SCSI cable 2 Screws for disk drives 66 including 2 spares 1 5m 4 9 ft Power cords 2 for US and 2 for Europe CD with SNMP files Product Manual and Quick Start Guide Warning The electronic components within the VTrak disk array are sensitive to damage from Electro Static Discharge ESD Observe appropr...

Page 20: ... sure the support is on the bottom facing inward 4 Square the rail assemblies in the rack 5 Tighten the adjustment screws and the attaching screws 6 Place the VTrak subsystem onto the rails 7 Secure the VTrak subsystem to the rack through each handle using the attaching screws from your rack system Cautions At least two persons are required to safely lift place and attach the VTrak enclosure into ...

Page 21: ... 2 Rack mount assembly diagram Inside of post Rack front post Rail attaching screw not included Rail adjustment screw Flange Rail attaching screw not included Inside of post Rack back post Front rail Rail adjustment screw Rear rail Support ...

Page 22: ... any suitable disk drive into any slot in the enclosure The diagram below shows how VTrak s drive slots are numbered Slot numbering is reflected in the WebPAM PROe and CLU user interfaces Figure 3 VTrak M610p drive slot numbering Level Number of Drives Level Number of Drives RAID 0 1 or more RAID 6 4 to 16 RAID 1 2 only RAID 10 4 or more RAID 1E 2 or more RAID 50 6 or more RAID 5 3 to 16 Must be a...

Page 23: ...n the bottom line up 3 Insert the screws through the holes in the drive carrier and into the bottom of the disk drive See Figure 4 Install only the counter sink screws supplied with the VTrak Install four screws per drive Snug each screw Be careful not to over tighten 4 Reinstall the drive carrier into the VTrak chassis Repeat steps 1 through 4 until all of your disk drives are installed Figure 4 ...

Page 24: ...VTrak M610p Product Manual 12 Figure 5 SATA Disk Drives mount at the front of the carrier Serial ATA Disk Drive ...

Page 25: ...owever the internal termination feature works only on the Out connector Internal termination is set to Automatic by default To use the internal termination feature attach the SCSI cable to the In connector An external terminator is not required for this arrangement If you plan to connect multiple VTraks on a SCSI chain connect the Out connector of the same SCSI channel on the first VTrak to In con...

Page 26: ...VTrak M610p Product Manual 14 Figure 6 VTrak M610p DAS connections Mgmt CONSOLE PC Server VTrak Network Switch In connector SCSI Channel 1 of 2 Management Port SCSI HBA Card NIC ...

Page 27: ...re 7 Serial connector for VTrak M610p To set up a serial cable connection 1 Attach a null modem cable to the DB9 connector on the VTrak 2 Attach the other end of the null modem cable to a serial port on the Host PC or Server You will establish a serial connection on the Host PC or Server see page 19 At this time continue with Connecting the Power on page 16 Mgmt CONSOLE Mgmt CONSOLE DB 9Serial Con...

Page 28: ...ts the blink pattern Power FRU and Logical Drive Status LEDs display green continuously RAID Controller LED flashes green if there is activity on a SCSI channel Figure 8 VTrak M610p front panel LED display There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Figure 9 VTrak M610p disk carrier LEDs After a few moments the ...

Page 29: ... If there is no disk drive in the carrier the Disk Status LED and the Power Activity LED will remain dark The Power Activity LED flashes during drive activity The Disk Status LED displays Green when a drive is present and configured ...

Page 30: ...VTrak M610p Product Manual 18 ...

Page 31: ...ulation program such as Microsoft HyperTerminal This procedure uses the serial cable connection you made See Making Serial Cable Connections on page 15 1 Change your terminal emulation program settings to match the following specifications Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control none 2 Start your PC s terminal VT100 or ANSI emulation program 3 Press Enter once to la...

Page 32: ...rak s management port If you choose to enable DHCP have your Network Administrator dedicate an IP address for the VTrak linked to the VTrak s MAC address This action will prevent the DHCP server from assigning a new IP address when the VTrak restarts with the result that users can no longer log in To access the MAC address for VTrak s management port In the CLI type net and press Enter In the CLU ...

Page 33: ... above example the IP addresses and subnet mask are included as examples only Your values will be different If you prefer to let your DHCP server assign the IP address type the following string then press Enter administrator cli net a mod t mgmt s dhcp enable Note that the IP address described above belongs to the VTrak subsystem not to the RAID controller Use this IP address to log into the VTrak...

Page 34: ... to erase the current date 3 Type the new date 4 Follow the same procedure to set the System Time 5 Press Ctrl A to save these settings and move to the Management Port configuration screen Making Management Port settings By default DHCP is disabled on VTrak and the default Management Port IP address is set to 10 0 0 1 Use a new Management Port IP address to log into the VTrak over your network Man...

Page 35: ...ave these settings Viewing IP address and settings To view the current IP address and network settings when using DHCP 1 Press the arrow keys to highlight DHCP 2 Press the spacebar to toggle to Disable The current Management Port settings are displayed 3 Press the spacebar to toggle DHCP back to Enable 4 Press Ctrl A to save these settings and move to the RAID configuration screen Exiting the CLU ...

Page 36: ...age 22 Note that the IP address shown below is only an example The IP address you type into your browser will be different Regular Connection WebPAM PROe uses an HTTP connection http Enter the VTrak s Management Port IP address 192 168 1 105 Together your entry looks like this http 192 168 1 105 Secure Connection WebPAM PROe uses a secure HTTP connection https Enter the VTrak s Management Port IP ...

Page 37: ...rd are case sensitive 4 Click the Login button Figure 2 WebPAM PROe log in screen After sign in the WebPAM PROe opening screen appears If there are any unconfigured physical drives in the enclosure an Array Configuration menu will also appear see page 26 Note Make a Bookmark Netscape Navigator or set a Favorite Internet Explorer of the Login Screen so you can access it easily next time ...

Page 38: ...isk Arrays icon then click on the Create tab The Array Configuration menu appears See Figure 4 2 Choose one of the options Automatic Creates a new disk array based on a default set of parameters including one logical drive The number of unconfigured physical drives available determines the RAID level of the disk array and whether a spare drive is created See page 27 Express Creates a new disk arra...

Page 39: ...s their RAID level capacity and stripe size Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available If you accept these parameters click the Submit button The new disk array appears in the Disk Array List on the Information tab If yo...

Page 40: ...n Type menu select an application that best describes your intended use for this disk array File Server Video Stream Transaction Data Transaction Log Other 4 Click the Update button Or check the Automatic Update box and updates will occur automatically The following parameters display Disk Arrays The number of physical drives in the disk array their ID numbers configurable capacity and the number ...

Page 41: ...ee capacity remaining you can specify another logical drive now or wait until later 6 Enter an alias for the logical drive in the field provided 7 Choose a RAID level for the logical drive from the dropdown menu The choice of RAID levels depends the number of physical drives you selected 8 RAID 50 only Specify the number of axles for your array For more information on axles see RAID 50 Axles on pa...

Page 42: ...dditional logical drives as desired 15 When you are done specifying logical drives click the Next button Step 3 Summary The Summary lists the disk array and logical drive information you specified 16 To proceed with disk array and logical drive creation click the Submit button Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe Close your browser window Click Logout on the WebP...

Page 43: ...ble PC can read and write data to the logical drives on the VTrak other PCs can monitor the VTrak from virtually any location Obtaining a Security Certificate Promise Technology provides a default security certificate for the web server as well as for internal data communication However in most cases it is better to install and verify your own certificate And if possible verify your certificate th...

Page 44: ...VTrak M610p Product Manual 32 ...

Page 45: ...anaging the Network Connection page 58 Managing SCSI Connections page 59 Managing Storage Services page 61 Managing Software Services page 63 Exporting the User Database page 71 Importing a User Database page 72 Updating the Firmware page 73 Restoring Factory Defaults page 74 Clearing Statistics page 75 Shutting Down the Subsystem page 76 Restarting the Subsystem page 77 Managing Controllers page ...

Page 46: ...nnection WebPAM PROe uses an HTTP connection http Enter the VTrak s Management Port IP address 192 168 1 105 Together your entry looks like this http 192 168 1 105 Secure Connection WebPAM PROe uses a secure HTTP connection https Enter the VTrak s Management Port IP address 192 168 1 105 Together your entry looks like this https 192 168 1 105 3 When the log in screen Figure 1 appears Type administ...

Page 47: ...Chapter 4 Management with WebPAM PROe 35 Figure 1 The WebPAM PROe log in screen ...

Page 48: ...n French Italian Japanese Chinese Traditional Chinese Simple and Korean 1 Click Language the WebPAM PROe Header The language list appears in the Header 2 Click the language you prefer The WebPAM PROe user interface displays in the selected language Figure 2 Clicking Language in the Header ...

Page 49: ...ce WebPAM PROe is browser based RAID management software with a graphic user interface Figure 3 WebPAM PROe interface There are four major parts to the graphic user interface Header see page 38 Tree see page 39 Management View see page 40 Event Frame see page 40 ...

Page 50: ... enclosures currently accessible the network see Working with the Storage Network on page 42 Contact Us Click on Contact Us for a list of contact information including Technical Support Also see Contacting Technical Support on page 255 Logout To logout of WebPAM PROe see Logging out of WebPAM PROe on page 41 Help Click on Help in the Header to access the main online help menu About Click on About ...

Page 51: ...sk arrays logical drives and spare drives The figure below shows the components of Tree View Figure 4 WebPAM PROe Tree View The Administrative Tools section is different for the Super User than for other users The remainder of the Tree is the same for all users Management View displays information according to the item you select in Tree View Name of logged in user Physical Drives in this Enclosur...

Page 52: ...s are listed and sorted by Item Number A consecutive decimal number assigned to a specific event Device Battery controller logical drive physical drive port etc Event ID The hexadecimal number that identifies the specific type of event Severity Information Warning Minor Major Critical and Fatal The severity level is user specified See Setting up User Event Subscriptions on page 54 Time Time and da...

Page 53: ...two ways to log out of WebPAM PROe Close your browser window Click Logout the WebPAM PROe banner below Figure 8 Clicking Logout in the Header Clicking Logout brings you back to the Login Screen After logging out you must enter your user name and password in order to log in again ...

Page 54: ... Click on Storage Network in the Header 2 Click the Show Network Subsystems popup option The list will show all subsystems the network at the time the GUI was launched Updating the List of Subsystems To update the list of the VTrak subsytems the Storage Network Click the Discover button at the bottom of the subsystem list Logging into a Subsystem To log into any of the displayed VTrak subsystems 1...

Page 55: ...kground Activities page 46 Making Background Activity Settings page 47 Running Background Activities page 48 Running Media Patrol page 48 Running PDM page 48 Viewing Scheduled Activities page 49 Scheduling an Activity page 49 Deleting a Scheduled Activity page 50 Viewing Lock Status page 50 Setting the Lock page 51 Renewing the Lock page 51 Releasing the Lock page 51 Viewing Subsystem Information ...

Page 56: ...ents lists information about the 1023 most recent runtime events recorded since the system was started To view runtime events 1 In Tree View click the Subsystem icon 2 In Management View click the Events tab dropdown menu and select Runtime Events Events are displayed by Item Number A consecutive decimal number assigned to a specific event Device Battery controller logical drive physical drive por...

Page 57: ...e the log file and click the Save button Clearing the Runtime Event Log To clear the runtime event log 1 In Tree View click the Subsystem icon 2 In Management View click the Events tab dropdown menu and select Runtime Events 3 Click the Clear Event Log button 4 In the Confirmation dialog box type confirm and click the OK button Viewing NVRAM Events NVRAM Events lists information about the 191 most...

Page 58: ... log as a text file 1 In Tree View click the Subsystem icon 2 In Management View click the Events tab dropdown menu and select System Events in NVRAM 3 Click the Save Event Log button 4 In the File Download dialog box click the Save button 5 In the Save dialog box name the file navigate to the folder where you want to save the log file and click the Save button Clearing NVRAM Events To clear the N...

Page 59: ...ports and can correct data inconsistencies in logical drives Migration Change RAID level or add physical dries to disk arrays PDM Looks for bad blocks the physical drives of disk arrays Transition Returns a revertible spare drive to spare status The rates are defined as follows Low Fewer resources to activity more to data read write Medium Balance of resources to activity and data read write High ...

Page 60: ...ck See Running Redundancy Check on page 108 3 In the next screen make the choices as requested 4 Click the Start button Running Media Patrol Media Patrol checks the magnetic media on physical drives When it finds the specified number of bad blocks it will trigger PDM See Making Background Activity Settings on page 47 and Running PDM on page 48 You can schedule Media Patrol to run automatically see...

Page 61: ...nu on the Scheduler tab choose an item Media Patrol See Running Media Patrol on page 48 Redundancy Check See Running Redundancy Check on page 108 Battery Reconditioning See Reconditioning a Battery on page 85 Spare Drive Check See Running Spare Check on page 114 3 In the Scheduler dialog box check the Enable This Schedule box 4 Select a start time 24 hour clock 5 Select a Recurrence Pattern Daily ...

Page 62: ...undancy Check 8 Click the Submit button Deleting a Scheduled Activity To delete a scheduled activity for this subsystem 1 Click the Subsystem icon Tree View 2 From the dropdown menu on the Scheduler tab choose Delete Schedules 3 Check the box to the left of the schedule you want to delete 4 Click the Submit button Viewing Lock Status The lock prevents other sessions including by the same user from...

Page 63: ...hat you want the lock to stay active 5 Click the Submit button Renewing the Lock The lock prevents other sessions including by the same user from making a configuration change to the controller until the lock expires or a forced unlock is done Renewing the lock extends the period of time the controller remains locked To renew an existing lock for this subsystem 1 Click the Subsystem icon Tree View...

Page 64: ...ock before the scheduled time To release the lock for this subsystem 1 Click the Subsystem icon Tree View 2 Click the Lock tab in Management View If you are the User who set the lock click the Unlock option If another User set the lock and you are a Super User click the Unlock option and check the Force Unlock box 3 Click the Submit button ...

Page 65: ...status access privileges display name and email address 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the User Management icon The Information tab appears in Management View Making User Settings To change settings of other users 1 Log into WebPAM PROe as the Administrator or a Super User 2 Click the Subsystem icon in Tree View 3 Click the Administrative Tool...

Page 66: ...button Setting up User Event Subscriptions An event subscription enables a user to receive email messages about events taking place in the VTrak subsystem To make or change user event subscriptions 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Event Subscription tab in Management View 5 Check the box to enable event notif...

Page 67: ...ols icon 4 Click the User Management icon 5 In the list of users click the link of the user whose settings you want to change The Settings screen for the selected user displays 6 Click the Password tab in Management View 7 Enter the new password in the New Password field 8 Enter the new password in the Retype Password field 9 Click the Submit button Changing Your Own Password To set or change your...

Page 68: ... order to receive email event notification 10 Select a privilege level from the Privilege dropdown menu For definitions of each privilege level see the List of User Privileges below 11 Check the Enabled box to enable this user on this subsystem 12 Click the Submit button List of User Privileges View Allows the user to see all status and settings but not to make any changes Maintenance Allows the u...

Page 69: ...te 7 Click the Submit button 8 Click OK in the confirmation box Viewing User Sessions To view the current sessions 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Sessions tab in Management View Logging out Other Users To logout other users 1 Log into WebPAM PROe as the Administrator or a Super User 2 Click the Subsystem ic...

Page 70: ...gement port Before you change settings please see Choosing DHCP or a Static IP Address on page 20 To make changes to the Subsystem Management Port settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Network Management icon 4 Click the Port Configuration link in Management View 5 To enable DHCP check the DHCP box When DHCP is NOT enabled enter Primary ...

Page 71: ...tion Status List of currently enabled targets To see Target information click the Target tab Enabling SCSI Targets To enable a SCSI target 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the SCSI Management icon The Channel tab displays SCSI Channel Information 4 Click on the Channel 1 or the Channel 2 link 5 Check click on the TID box beside the target you...

Page 72: ...n 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the SCSI Management icon The Channel tab displays SCSI Channel Information 4 Click on the Target tab The Target tab displays information about the 16 SCSI targets on each of the two SCSI channels SCSI Port ID 1 or 2 Target ID 0 to 15 Status Enabled or Disabled Negotiated Transfer Rate Data Transfer Rate in M...

Page 73: ... Storage Services icon 4 Click the LUN Map tab in Management View Editing a LUN Map To edit a LUN map 1 Click on the Subsystem icon in Tree view 2 Click on the Administrative Tools icon 3 Click on the Storage Services icon 4 Click the LUN Map tab in Management View 5 From the LUN Map tab dropdown menu select Edit LUN Map 6 Select Port 1 or Port 2 from the Port ID dropdown menu 7 In the LUN Mapping...

Page 74: ...l drive 10 Click the Submit button LUN Mapping Parameters Logical Drive ID The disk array ID number RAID Level RAID Level of the logical drive Capacity Capacity of the logical drive WWN World Wide Number of the logical drive Target ID Active Target ID on this logical drive for the selected port LUN Logical Unit Number on this logical drive for the selected port Each logical drive has a unique LUN ...

Page 75: ...n Management View 4 Enter the IP address for your SMTP server 5 Enter server port number for your SMTP server 25 is the default 6 Select Yes to enable SMTP authentication or No to Yes 7 If you selected Yes for SMTP authentication enter a Username and Password in the fields provided 8 Enter an Email sender address example RAIDmaster mycompany com 9 Enter an Email subject example VTrak Status 10 Cli...

Page 76: ...nternet To make SLP service settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Software Management icon 4 Click the SLP link 5 Choose the Startup Type Click on the Automatic option to start the service automatically during system startup Recommended Click on the Manual option to start the service manually the service does not start during system s...

Page 77: ... Certificate check the Download Certificate box 9 If you checked the Download Certificate box enter the Certificate filename or click the Browse button to locate it 10 Click the Submit button 11 Click OK in the confirmation box to restart the Web Server service with your changes Changing the Startup Setting 1 Under Startup Type Click on the Automatic option to start the service automatically durin...

Page 78: ...lnet service with your changes Changing the Startup Setting 1 Under Startup Type Click on the Automatic option to start the service automatically during system startup Recommended Click on the Manual option to start the service manually the service does not start during system startup 2 Click on the Submit button Stopping Telnet service To stop the Telnet service 1 Click the Stop button 2 Click OK...

Page 79: ...tion box to restart the SNMP service with your changes Adding Trap Sinks To add a trap sink 1 Enter a Trap Sink IP address 2 Select a Trap Filter select the lowest level of Severity to be reported for each event See Setting up User Event Subscriptions on page 54 for an explanation of the Severity levels 3 Click the Update button The new trap sink appears in the Trap Sinks list 4 Click the Submit b...

Page 80: ...hange the CIM settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the CIM Setting link in Management View 4 Click the Start button to start the CIM service 5 To enable CIM using a HTTP connection Choose the Yes option Enter a port number in the field provided 5988 is the default 6 To enable CIM using a HTTPS connection Choose the Yes option Enter a port n...

Page 81: ...ext messages to your Host PC and other networked PCs This service is normally Stopped and set to Manual start See Netsend Requirements on page 70 To change the Netsend settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Netsend link 4 Click the Start button to start the Netsend service 5 Click the Submit button Adding Netsend recipients See Netsend Re...

Page 82: ...he service does not start during system startup The default setting 2 Click on the Submit button Stopping Netsend service To stop the Netsend service 1 Click the Stop button 2 Click OK in the confirmation box Starting or Restarting Netsend service To start or restart the Netsend service click the Start or Restart button Netsend Requirements In order to use Netsend Netsend must be running the VTrak...

Page 83: ...port the User Database file to other VTrak subsystems To export the User Database file 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Export link in Management View 4 Click the Export button 5 In the Opening export dialog box click the Save to Disk option 6 Click the OK button The user database file is saved to the Host PC from which you access WebPAM PRO...

Page 84: ... Tree View 2 Click the Administrative Tools icon 3 Click the Software Management icon 4 Click the Import tab 5 Under the Type dropdown list select User Database 6 Enter the name of the file to be imported Or click the Browse button to search for the file Look for a file called export 7 Click the Submit button 8 Click the Next button If the imported file is a valid user database an warning will app...

Page 85: ...Chapter 4 Management with WebPAM PROe 73 Updating the Firmware This procedure is covered in Chapter 6 Maintenance See Updating the Firmware in WebPAM PROe on page 175 for instructions ...

Page 86: ...om of the list in Management View The Restore Factory Defaults screen appears 4 Check the Firmware and Software functions you want to restore to default settings 5 Click the Submit button 6 In the confirmation box type the word confirm in the field provided 7 Click the OK button The functions you selected will be automatically restored to their default settings Caution The action of restoring defa...

Page 87: ...physical drives and logical drives To clear statistical data 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Clear Statistics link The Clear Statistics tab appears in Management View 4 Click the Submit button 5 In the confirmation box type the word confirm in the field provided 6 Click the OK button ...

Page 88: ...wn menu 5 Click the Submit button 6 In the confirmation box type the word confirm in the field provided 7 Click the OK button When the controller shuts down your WebPAM PROe connection will be lost 8 Wait for no less than two minutes 9 Manually turn off the power supply switches the back of the subsystem Monitoring the Shutdown To monitor a shutdown you must use the Command Line Interface CLI thou...

Page 89: ...k the Submit button 6 In the warning box click the OK button 7 In the confirmation box type the word confirm in the field provided 8 Click the OK button When the controller shuts down your WebPAM PROe connection will be lost 9 Wait for two to three minutes 10 In your browser log into WebPAM PROe once again If you cannot log in wait for 30 seconds and try again Repeat until login is successful Moni...

Page 90: ...r information appears under the Information tab in Management View Controller information includes Controller ID 1 Alias if assigned Model if applicable Status OK means normal Readiness Status Active or Standby Locate Click on the button to locate the controller See below VTrak subsystems such as the M610p with only one controller will always show that the second controller is Missing Locating a C...

Page 91: ...table items You can set or adjust the following items Alias if assigned Coercion enable or disable Coercion Method SMART Self Monitoring Analysis and Reporting System for physical drives SMART Polling Interval Write Back Cache Flush Interval Enclosure Polling Interval See Making Controller Settings on page 80 Upgradable items You can upgrade the following items Boot loader Version Firmware Version...

Page 92: ...ximum of 48 characters Use letters numbers space between words and underscore An alias is optional Check the SMART Log box to enable the Self Monitoring Analysis and Reporting System SMART Enter a polling interval 1 to 1440 minutes in SMART Polling Interval field Check the Coercion Enabled box to enable disk drive capacity coercion When disk drives of different capacities are used in the same arra...

Page 93: ...closure Polling Interval field Check the Adaptive Writeback Cache box to enable the Adaptive Writeback Cache feature For more information see Adaptive Writeback Cache on page 203 6 Click the Submit button The changes take effect immediately Clearing an Orphan Watermark An Orphan Watermark condition is the result of a disk drive failure during an NVRAM RAID level migration on a disk array To clear ...

Page 94: ...ing the Buzzer page 86 Viewing the Enclosures To view information about the enclosures 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon The following information is shown Enclosure ID number Enclosure Type Operational Status Status Description Specific components in need of attention if any Locating an Enclosure To locate an enclosure subsystem 1 Click the Subsystem icon in Tree...

Page 95: ...rmation appears the Information tab in Management View You can monitor power supplies cooling units enclosure temperatures and voltages and the battery Adjustable items You can set or adjust the following items Enclosure Warning and Critical temperature thresholds Controller Warning and Critical temperature thresholds See Making Enclosure Settings on page 84 For information on Enclosure problems s...

Page 96: ... VPD information about Field Replaceable Units FRU in the enclosure The number and type of FRU depends on the subsystem model To view FRU VPD information 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the FRU VPD tab in Management View Use this information when communicating with Technical Support and when ordering replacement units For conta...

Page 97: ...econdition replace the battery See Replacing a Cache Battery on page 184 VTrak automatically reconditions the battery every two months To set the schedule see Scheduling an Activity on page 49 When you install a new battery the cycle count shows 0 VTrak automatically runs a recondition on the battery to verify it If you restart the subsystem or controller before reconditioning is finished the batt...

Page 98: ...e Buzzer tab dropdown menu select Settings 6 Check the Buzzer Enable box to enable the buzzer Uncheck the Buzzer Enable box if you do not want the buzzer to sound 7 Click the Submit button Testing the Buzzer To test buzzer function 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the Buzzer tab in Management View 5 From the Buzzer tab dropdown ...

Page 99: ... physical drives in this enclosure 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the Physical Drives icon The list of physical drives appears in Management View Identifying a Physical Drive To identify physical drive in the VTrak subsystem enclosure 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure ico...

Page 100: ...rts Viewing Physical Drive Information To view physical drive information 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the Physical Drives icon 5 Click on a Physical Drive icon Useful information provided here includes The location of the physical drive is highlighted in the Enclosure Front View diagram Operational Status OK is normal Can a...

Page 101: ...ndividual physical drive All other settings are global See Making Global Physical Drive Settings on page 87 To make physical drive settings 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the Physical Drives icon 5 Click on a Physical Drive icon 6 Click the Settings tab in Management View 7 Type an alias into the Physical Drive Alias field Max...

Page 102: ...tab enables you to force an Online physical drive to go Offline Offline physical drive to go Online The Force Offline Online tab appears only for physical drives that are assigned to disk arrays To force a physical drive offline or online 1 Click the Subsystem icon in Tree View Note If a physical drive has both a Stale and a PFA condition click the Clear tab once to clear the Stale condition then ...

Page 103: ...n 3 Click the Enclosure icon 4 Click the Physical Drives icon 5 Click on a Physical Drive icon 6 Click the Force Offline Online tab in Management View 7 Click the Submit button 8 In the confirmation box type the word confirm in the field provided 9 Click the OK button ...

Page 104: ...icon A list of disk arrays appears in Management View Click the DA link to view a specific disk array See Viewing Disk Array Information on page 97 Creating a Disk Array The CLU provides three methods of creating a disk array Automatic Creates a default disk array and logical drive based on unconfigured physical drives in the system No user choices See Creating a Disk Array Automatic on page 93 Ex...

Page 105: ... of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available 5 If you accept these parameters click the Submit button The new disk array appears in the Disk Array List the Information tab If you do NOT accept these parameters use the Advanced option to create your disk array Creat...

Page 106: ...ction Log Other 8 Click the Update button Or check the Automatic Update box and updates will occur automatically The following parameters display Disk Arrays The number of physical drives in the disk array their slot numbers configurable capacity and the number of logical drives to be created Logical Drives The slot number of the logical drive s their RAID level capacity and stripe size Spare Driv...

Page 107: ...Selected list You can also double click them to move them 8 When you are done click the Next button Step 2 Logical Drive Creation Logical Drive Creation enables you to specify logical drives under the new disk array Enter the information for a logical drive then click the Update button If there is free capacity remaining you can specify another logical drive now or wait until later 9 Enter an alia...

Page 108: ... drive information you specified 19 To proceed with disk array and logical drive creation click the Submit button The new disk array appears in the Disk Array List the Information tab Deleting a Disk Array The Disk Arrays Delete tab enables you to delete existing disk arrays To delete a disk array 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Delete tab in Manage...

Page 109: ...le However access will be slower due to the synchronizing operation Critical Degraded This condition arises as the result of a physical drive failure A degraded logical drive will still function and your data is still available However the logical drive has lost redundancy fault tolerance You must determine the cause of the problem and correct it Rebuilding This condition is temporary When a physi...

Page 110: ...an create additional logical drives from the same disk array To create a logical drive 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk Array icon 4 Click the Create LD tab in Management View 5 Enter an alias name in the Alias field Maximum of 32 characters Use letters numbers space between words and underscore An alias is optional 6 From the RAID Level dropdow...

Page 111: ...the logical drive parameters 14 Review the results If there is remaining space the disk array you can create another logical drive following the steps above Each logical drive can have a different set of parameters 15 Click the Next button when you are done A new window displays with the disk array information and the proposed logical drives with their parameters 16 Click the Submit button create ...

Page 112: ...ck the Disk Array icon 4 From the dropdown menu the Background Activities tab select Start Migration 5 Highlight physical drives you want in the disk array from the Available list and press the button to move them to the Selected list You can also double click them to move them 6 When you are done click the Next button 7 Select a new RAID Level if desired 8 To expand the disk array s capacity chec...

Page 113: ...ild see Making Background Activity Settings on page 47 To create a spare drive see Creating a Spare Drive on page 112 For more information see Hot Spare Drive s on page 205 Rebuilding Manually If a physical drive has failed identify and replace the drive then rebuild the disk array as described below 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk Array icon I...

Page 114: ... From the dropdown menu the Background Activities tab choose Start Media Patrol 5 Click the Start button Running PDM on a Disk Array Predictive Data Migration PDM migrates data from the suspect physical drive to a spare physical drive similar to Rebuilding But unlike Rebuilding PDM acts before the disk drive fails and your Logical Drive goes Critical See Predictive Data Migration PDM on page 209 T...

Page 115: ...an unconfigured physical drive from the list of available drives 4 From the Target Physical Drive dropdown menu choose an unconfigured physical drive 5 Click the Submit button After Transition is completed refresh the screen The revertible spare drive will be listed under the Spare Drives icon and the disk array s operational status will show OK To set Transition priority see Making Background Act...

Page 116: ...button 6 In the confirmation box type the word confirm in the field provided 7 Click the OK button 8 After the Transition is complete move the physical drives comprising the disk array to their new locations 9 Click the Refresh button in your Browser The drives appear in their new locations and disk array status displays OK ...

Page 117: ...rrays icon 3 Click the Disk Array icon 4 Click the Logical Drives icon Logical Drive Status OK This is the normal state of a logical drive When a logical drive is Functional it is ready for immediate use For RAID Levels other than RAID 0 Striping the logical drive has full redundancy Synchronizing This condition is temporary Synchronizing is a maintenance function that verifies the integrity of da...

Page 118: ... OK To create a logical drive see Creating a Logical Drive on page 98 To delete a logical drive see Deleting a Logical Drive on page 99 For a Degraded or Offline logical drive see Critical Offline Disk Arrays on page 239 Viewing Logical Drive Information To view information for a single logical drive 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk Array icon 4...

Page 119: ...ray icon 4 Click the Logical Drives icon 5 Click the Logical Drive icon 6 Click the Settings tab in Management View 7 Optional Enter an alias in the Logical Drive Alias field Maximum of 32 characters Use letters numbers space between words and underscore An alias is optional 8 From the Read Policy dropdown menu select a Read Cache policy The choices are Read Cache Read Ahead and No Cache 9 From th...

Page 120: ...elect Quick Initialization enter a hexidecimal value in the Initialization Pattern in Hex field or use the default 00000000 value 8 Click the Submit button 9 In the confirmation box type the word confirm in the field provided 10 Click the OK button To view the progress of the Initialization click the Background Activity tab To set Initialization priority see Making Background Activity Settings on ...

Page 121: ...k priority see Making Background Activity Settings on page 47 Viewing the Logical Drive Check Table The Logical Drive Check Table displays errors related to a logical drive Use this information to evaluate the integrity of the logical drive and to determine whether corrective action is needed To View the tables 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk A...

Page 122: ... Disk Arrays icon 3 Click the Disk Array icon 4 Click the Logical Drives icon 5 Click the Logical Drive icon 6 Click the LUN Map tab in Management View 7 From the Assigned Channel List click on Channel 1 or 2 The Channel ID number appears under LUN Assignment Worksheet 8 From the Target ID dropdown menu select a Target ID number Target IDs range from 0 to 15 9 From the LUN dropdown menu select a L...

Page 123: ...ives icon The information includes ID The unique ID number assigned to the spare drive Operational Status OK is normal Can also show Rebuilding Transition Running PDM Running or Offline Physical Drive ID The ID number of the physical drive in the subsystem enclosure Capacity The data storage capacity of this spare drive Revertible Yes or No A revertible spare drive automatically returns to its spa...

Page 124: ...he Physical drives field highlight the physical drive you want to assign as a spare drive in the Available list and press the button to move the drive to the Selected list You can also double click drives to move them 7 If you selected a Dedicated spare drive in the Dedicated to Disk Arrays field highlight disk arrays to which you want assign the spare drive from the Available list and press the b...

Page 125: ...the Settings tab in Management View 5 Select a spare type Global or Dedicated Global can be used by any disk array Dedicated can only be used by the assigned disk arrays 6 To make a revertible spare drive check the Revertible box A revertible spare drive automatically returns to its spare drive assignment after the failed physical drive in the disk array is replaced 7 If you selected a Dedicated s...

Page 126: ... drive 1 Click the Subsystem icon in Tree View 2 Click the Spare Drives icon 3 Click the Spare Check tab in Management View 4 From the Physical Drive dropdown menu select the spare drive you want to check Or select All to check all the spare drives at the same time 5 Click the Submit button The results of the Spare Check appear under Spare Check Status in the Information tab Healthy means normal c...

Page 127: ...y includes the following functions Viewing a List of All Logical Drives page 115 Viewing Individual Logical Drive Information page 115 Viewing a List of All Logical Drives To view a list of all logical drives in all enclosures 1 Click the Subsystem icon in Tree View 2 Click the Drive Summary icon Viewing Individual Logical Drive Information 1 Click the Subsystem icon in Tree View 2 Click the Drive...

Page 128: ...VTrak M610p Product Manual 116 ...

Page 129: ...s page 130 Managing Disk Arrays page 133 Managing Logical Drives page 144 Managing the Network Connection page 147 Managing SCSI Connections page 148 Managing Background Activity page 150 Working with the Event Viewer page 152 Managing Spare Drives page 154 Working with LUN Mapping page 157 Managing Users page 158 Working with Software Management page 161 Flashing through TFTP page 168 Clearing St...

Page 130: ...er once to launch the CLU Making a Telnet Connection If your Telnet connection has not been setup refer to Making Serial Cable Connections on page 15 To start the telnet program 1 Go to the command line prompt Windows or click the terminal icon Linux then run telnet 192 168 1 56 2300 The IP address above is only an example Use your VTrak s Management port IP address 2300 is the Telnet port for the...

Page 131: ...rmation create and delete disk arrays transport rebuild PDM and transition functions and locate a disk array create and delete logical drives Logical Drive Management View logical drive information name logical drives initialization and redundancy check and locate a logical drive Network Management Set the IP address for Management Port gateway and DNS server subnet mask SCSI Management Channel in...

Page 132: ...tings Buzzer Enable disable or silence the buzzer audible alarm Accessing Online Help To access online help on any CLU screen press Ctrl E To return to the CLU press Enter Logging out of the CLU 1 Highlight Return to Previous Menu and press Enter Repeat this action until you arrive at the Main Menu 2 From the Main Menu highlight Return to CLI and press Enter to exit 3 Close the terminal emulation ...

Page 133: ...Chapter 5 Management with the CLU 121 Running Quick Setup Quick Setup is discussed under Setting up the Serial Connection on page 19 ...

Page 134: ...n each disk drive Media Patrol checks all physical drives assigned to disk arrays and spare drives It does not check unconfigured drives To start stop pause or resume Media Patrol 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Media Patrol and press enter 3 Highlight Start Stop Pause or Resume and press Enter 4 If you chose Stop press Y to confirm Locking or Unlock...

Page 135: ... 3 Highlight Unlock and press Enter Releasing a Lock set by another user To release somebody else s lock 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Lock Management and press Enter 3 Highlight Force Unlock and press the Spacebar to change to Yes 4 Highlight Unlock and press Enter Setting Subsystem Date and Time Use this screen to make Date and Time settings 1 Fr...

Page 136: ...ion and press Enter To access controller statistics highlight Controller Statistics and press Enter Clearing an Orphan Watermark This condition is the result of a disk drive failure during an NVRAM RAID level migration on a disk array To clear an orphan watermark 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Controller Management and press Enter 3 Highlight one of...

Page 137: ...ghlight Cache Flush Interval and press the backspace key to erase the current value Type a new interval value 1 to 12 seconds Highlight SMART and press the spacebar to toggle between Enable and Disable Highlight SMART Poll Interval and press the backspace key to erase the current value Type a new interval value 1 to 1440 minutes Highlight Adaptive Writeback Cache and press the spacebar to toggle b...

Page 138: ...osure Management and press Enter To access FPU VPD information vital product data on field replaceable units highlight FPU VPD Information and press Enter To access the current status of the power supplies blowers temperature or voltage sensors highlight the item you want and press Enter Viewing Power Supply Status To view the status of the power supplies 1 From the Main Menu highlight Subsystem M...

Page 139: ...n Menu highlight Subsystem Management and press Enter 2 Highlight Enclosure Management and press Enter 3 Highlight Voltage Sensors and press Enter If any voltage is outside the Healthy Threshold values there is a voltage malfunction in the enclosure See Chapter 8 Troubleshooting on page 213 Viewing Temperature Sensor Status To view the status of the temperature sensors 1 From the Main Menu highlig...

Page 140: ... run the Recondition function before you replace the battery See Reconditioning a Battery on page 128 If a battery reaches the threshold temperature while charging or discharging the charge or discharge pauses and the blower runs at high speed until the battery temperature falls below the threshold If the battery does not maintain normal values after a Recondition replace the battery See Replacing...

Page 141: ... Reconditioning runs in the background and stops automatically upon completion VTrak automatically reconditions the battery every two months Locating an Enclosure This feature helps you identify the physical VTrak enclosure you are working with through the CLU 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Enclosure Management and press Enter 3 Highlight Locate Enc...

Page 142: ...Enter 2 Highlight Global Physical Drives Settings and press Enter 3 Change the following settings as required Highlight Write Cache and press the spacebar to toggle between Enabled and Disabled Highlight Read Look Ahead Cache and press the spacebar to toggle between Enabled and Disabled Highlight CmdQueuing and press the spacebar to toggle between Enabled and Disabled Highlight DMA Mode and press ...

Page 143: ...ondition on a physical drive 1 From the Main Menu highlight Physical Drive Management and press Enter 2 Highlight the physical drive of your choice and press Enter 3 Highlight Clear Stale or Clear PFA and press Enter If a physical drive is still online and shows a PFA error but Clear PFA does not appear use PDM to copy the data to a new physical drive Go to Disk Array Info and Settings If a physic...

Page 144: ...firm Locating a Physical Drive This feature helps you identify a physical drive within the VTrak enclosure you are working with through the CLU To locate a physical drive 1 From the Main Menu highlight Physical Drive Management and press Enter 2 Highlight Global Physical Drives Settings and press Enter 3 Highlight the physical drive of your choice and press Enter 4 Highlight Locate Physical Drive ...

Page 145: ...ogical Drive page 142 Deleting a Logical Drive page 143 Creating a Disk Array The CLU provides three methods of creating a disk array Automatic Creates a default disk array and logical drive based on unconfigured physical drives in the system No user choices See Creating a Disk Array Automatic on page 134 Express You select the RAID characteristics and type of application Creates a disk array and ...

Page 146: ...Automatic 4 Review the proposed configuration of disk array and logical drive s To accept the proposed configuration and create the disk array and logical drive s highlight Save Configuration and press Enter To reject the proposed configuration highlight Cancel Array Configuration and press Enter You will return to the Disk Arrays Summary screen To create a disk array with different characteristic...

Page 147: ...umber of logical drives you want 7 Highlight Application Type and press the spacebar to toggle though the applications and select the best one for your disk array File Server Video Stream Transaction Data Transaction Log Other 8 Press Ctrl A to save your settings and move to the next screen 9 Review the proposed configuration of disk array and logical drive s To accept the proposed configuration a...

Page 148: ...s and Continue and press Enter 9 If you want to specify an alias to the logical drive highlight Alias and type a name Maximum of 32 characters Use letters numbers space between words and underscore 10 Highlight RAID Level and press the spacebar to toggle though a list of available RAID levels 11 If you want to create multiple logical drives highlight Capacity press the backspace key to remove the ...

Page 149: ...to add another logical drive now highlight Create New Logical Drive and press Enter If you do not agree with the logical drive s highlight Return to Previous Screen and press Enter to begin the process again Deleting a Disk Array 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array you want to delete and press the spacebar to mark it The mark is an asteri...

Page 150: ... arises as the result of a physical drive failure A degraded logical drive will still function and your data is still available However the logical drive has lost redundancy fault tolerance You must determine the cause of the problem and correct it Rebuilding This condition is temporary When a physical drive has been replaced the logical drive automatically begins rebuilding in order to restore re...

Page 151: ...on a disk array 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array you want and press Enter 3 Highlight Media Patrol and press the spacebar to toggle between Enable and Disable 4 Press Ctrl A to save your settings Enabling PDM on a Disk Array This function enables and disables Predictive Data Migration PDM To enable or disable PDM 1 From the Main Menu h...

Page 152: ...ate a disk array 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array you want and press Enter 3 Highlight Background Activities and press Enter 4 Highlight Migration and press Enter 5 Highlight the physical drive you want to add and press the spacebar to select it Repeat this action to add more physical drives 6 Highlight Save Settings and Continue and p...

Page 153: ...want and press Enter 3 Highlight Background Activities and press Enter 4 Highlight Predictive Data Migration and press Enter 5 Specify the source and target physical drives 6 Highlight Start and press Enter Running Transition on a Disk Array Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible...

Page 154: ... want to create a logical drive and press Enter 3 Highlight Create New Logical Drive and press Enter The Disk Array ID number and Maximum capacity available for the new logical drive are displayed 4 Highlight the following parameters and press the backspace key to erase the current value Alias Type an alias into the field if desired Maximum of 32 characters Use letters numbers space between words ...

Page 155: ...ght the logical drive you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 4 Highlight Delete Marked Logical Drives and press Enter 5 Press Y to confirm the deletion Note If you did not use all of the available capacity of the disk array you can create an additional logical drive at this point Caution When you delete a logical drive you delete all...

Page 156: ...ht the logical drive you want and press Enter The information and settings screen appears 3 Highlight any of the following and press Enter to view more information Check Table Read Check Write Check and Inconsistency Check Tables Logical Drive Statistics Setting an Alias for a Logical Drive To set an alias for a logical drive 1 From the Main Menu highlight Logical Drive Management and press Enter ...

Page 157: ...e Main Menu highlight Logical Drive Management and press Enter 2 Highlight the logical drive you want and press Enter 3 Highlight Background Activity and press Enter 4 Highlight Start Initialization and press Enter The initialization parameters appear Initialization pattern The default 00000000 is best for most applications Quick Initialization Yes means only the disk data format of the logical dr...

Page 158: ...Pauses the Redundancy Check when an error is found To change a parameter highlight it and press the backspace toggle between Yes and No 5 Highlight Start and press Enter If necessary you can pause and resume or stop and restart the Redundancy Check You can use the logical drive while Redundancy Check is running Locating a Logical Drive This feature helps you identify the physical drives assigned t...

Page 159: ...ress Enter 3 Highlight NetMgmt Ethernet Port Settings and press Enter 4 Highlight DHCP and press the spacebar to toggle to Enabled 5 Press Ctrl A to save your settings Making Manual Settings 1 From the Main Menu highlight Network Management and press Enter 2 Highlight the management port in the list and press Enter 3 Highlight NetMgmt Ethernet Port Settings and press Enter 4 Highlight DHCP and pre...

Page 160: ...ter This screen displays SCSI Channel Information Maximum Data Transfer Rate Maximum LUNs per Target Termination Status List of currently assigned targets Status of currently assigned targets There are no user settings on this screen Enabling SCSI Targets To enable a SCSI target 1 From the Main Menu highlight SCSI Management and press Enter 2 Highlight one of the SCSI ports to select it and press ...

Page 161: ...ugh Automatic On and Off 6 Type Ctrl A save your settings Viewing SCSI Target Information 1 From the Main Menu highlight SCSI Management and press Enter 2 Highlight one of the SCSI ports to select it and press Enter 3 Highlight Target Info and press Enter This screen displays a list of the 16 SCSI Targets for the selected SCSI channel To see information and statistics on an enabled SCSI Target hig...

Page 162: ...ncluding Rebuild PDM Predictive Data Migration Synchronization Redundancy Check Migration Transition Initialization Media Patrol Making Background Activity Settings 1 From the Main Menu highlight Background Activity and press Enter 2 Highlight Background Activity Settings and press Enter 3 Highlight following and press the spacebar to toggle between Enabled and Disabled Media Patrol Checks the mag...

Page 163: ...k Checks reports and can correct data inconsistencies in logical drives The rates are defined as follows Low Fewer resources to activity more to data read write Medium Balance of resources to activity and data read write High More resources to activity fewer to data read write 5 Highlight the following PDM trigger settings and press the backspace key to erase the current value Reassigned Block Thr...

Page 164: ...1 From the Main Menu highlight Event Viewer and press Enter The log of Runtime Events appears Events are added to the top of the list Each item includes Sequence number Begins with 0 at system startup Device Disk Array Logical Drive Physical Drive by its ID number Severity lowest to highest Information Warning Minor Major Critical and Fatal Timestamp Date and time the event happened Description A ...

Page 165: ...l Drive Physical Drive by its ID number Severity lowest to highest Information Warning Minor Major Critical and Fatal Timestamp Date and time the event happened Description A description of the event in plain language 3 Press the up and down arrow keys to scroll through the log Clearing NVRAM Events To clear the Runtime Event log 1 From the Main Menu highlight Event Viewer and press Enter 2 Highli...

Page 166: ...place the failed drive in the disk array See Transition on page 210 for more information Type Global all disk arrays or Dedicated to specified disk arrays Dedicated to Array The array to which a dedicated spare is assigned Creating a Spare Drive Only unconfigured physical drives can be used to make spares Check your available drives under Physical Drive Management See Managing Physical Drives on p...

Page 167: ...d press Enter 2 Highlight Spare Drive Management and press Enter A list of the current spare drives appears including the following parameters 3 Highlight the spare drive you want to change and press Enter 4 Highlight the setting you want to change Revertible A revertible drive can be returned to spare status after you replace the failed drive in a disk array See Transition on page 210 for more in...

Page 168: ...u want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 2 Highlight Delete Marked Spare Drives and press Enter 3 Press Y to confirm the deletion Caution If the spare drive you delete is the only spare the controller will not rebuild a critical array until you provide a new spare drive ...

Page 169: ... and LUN to a logical drive 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight LUN Mapping and press Enter 3 Highlight a SCSI Channel and press Enter 4 Highlight the logical drive you want from the list 5 Under Target ID type the Target number you want to use Target IDs range from 0 to 15 6 Press the right arrow key to move to the LUN column 7 Under LUN type ...

Page 170: ...rent users appears Creating a User To create a new user account 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight User Management and press Enter 3 Highlight Create New User and press Enter 4 Highlight each field and type in the appropriate information User name no spaces Password Optional Maximum 32 characters Use letters numbers space between words and und...

Page 171: ...Super user can change other user s passwords To change a user s password 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight User Management and press Enter 3 Highlight a User in the list and press Enter 4 Highlight Change Password and press Enter 5 Highlight New Password and type the password 6 Highlight Retype Password and type the password again to verify 7...

Page 172: ...ons of each privilege level see List of User Privileges on page 159 7 Highlight Status and press the space bar to toggle between the options Enabled Allows the user to log in to the system Disabled Prevents the user from logging in to the system 8 Press Ctrl A to save the settings Deleting a User To delete a user 1 Log in under a user name other than the one you want to delete 2 From the Main Menu...

Page 173: ...s Enter 2 Highlight Software Management and press Enter 3 Highlight Email and press Enter 4 Highlight Startup Type and press the spacebar to toggle between Automatic and Manual 5 Highlight the following and press the backspace key to erase the current value then type the new value Server IP address Server Port number 25 is the default 6 Highlight Authentication and press the spacebar to toggle bet...

Page 174: ...is Started To make Webserver service settings 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Software Management and press Enter 3 Highlight Webserver and press Enter 4 Highlight Startup Type and press the spacebar to toggle between Automatic and Manual 5 Highlight the following and press the backspace key to erase the current value then type the new valu...

Page 175: ...tart stop or restart the Telnet service highlight Start Stop or Restart and press Enter Making SNMP Settings By default SNMP Simple Network Management Protocol service is set to Automatic and its normal status is Started To make SNMP service settings 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Software Management and press Enter 3 Highlight SNMP and pr...

Page 176: ...Highlight Software Management and press Enter 3 Highlight Create New Trap Sink and press Enter 4 Highlight Trap Sink IP address and press the backspace key to erase the current value then type the new IP address in this field 5 Highlight Trap Filter and press the spacebar to toggle through the severity levels The Severity Levels are lowest to highest Information Warning Minor Major Critical and Fa...

Page 177: ...tween Enabled and Disabled 8 Highlight HTTPS Port press the backspace key to erase type new value 5989 is the default port number 9 Highlight Authentication and press the spacebar to toggle between Enabled and Disabled Note There is only one user The default name is cim No changes are possible Note CIM service must be running to change the password The default password is password 10 Highlight Cha...

Page 178: ...Highlight Software Management and press Enter 1 Highlight Netsend and press Enter 2 Highlight Message Recipient and press Enter 3 Highlight Create New Message Recipient and press Enter 4 Type the recipient s IP address into the field provided 5 Highlight Message Event Severity Filter and press the spacebar to change severity levels The selected level and all higher severity levels of severity will...

Page 179: ...ient you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 2 Highlight Delete Marked Entries and press Enter Netsend Requirements In order to use Netsend Netsend must be running the VTrak You must provide the IP address for each recipient PC The Messenger service must be running on each recipient PC If your Netsend and Messenger service settings ar...

Page 180: ...VTrak M610p Product Manual 168 Flashing through TFTP Use this function to flash the VTrak s firmware See Updating the Firmware in the CLU on page 178 for this procedure ...

Page 181: ...lears the statistical counts for the RAID controller SCSI ports physical drives and logical drives To clear statistics 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Clear Statistics and press Enter 3 Press Y to confirm the deletion ...

Page 182: ...ress Enter 2 Highlight Restore Factory Defaults and press Enter 3 Highlight the setting group you want and press the spacebar to toggle between Yes and No Yes means this setting will be restored to the default value 4 Highlight Restore Factory Defaults and press Enter 5 Press Y to confirm the reset Caution Use this function with care Do not restore to default settings for any item unless you are s...

Page 183: ...on and press the spacebar to display Restart 5 Highlight Submit and press Enter A warning message appears 6 Press Y to continue The screen will go blank 7 Wait for no less than two minutes 8 Manually turn off the power supply switches on the back of the subsystem Shutting down the VTrak Serial Connection This function enables you to shutdown the VTrak subsystem on a serial connection You can only ...

Page 184: ...VTrak M610p Product Manual 172 Shutdown complete It is now safe to power off the subsystem ...

Page 185: ...mit and press Enter A warning message appears 5 Press Y to continue The screen will go blank 6 Wait for no less than two minutes 7 Re establish your Telnet connection to the VTrak CLU If you cannot re establish a connection wait 30 seconds then try again Restarting VTrak Serial Connection This function enables you to restart the VTrak subsystem on a serial connection You can only do part of this p...

Page 186: ...zzer settings 1 From the Main Menu highlight Buzzer and press Enter A list of Controllers appears with the current buzzer setting and status 2 Highlight the Controller whose buzzer you want to set and press Enter 3 Highlight Enabled and press the spacebar to toggle between Yes and No 4 Press Ctrl A to save your settings The buzzer provides the audible alarm See VTrak is Beeping on page 214 ...

Page 187: ...re from your PC page 176 Restarting the Subsystem page 177 Downloading the Firmware Image File Go to the Promise website at http www promise com support and download the latest firmware image img file to your TFTP server or your PC The firmware update image file includes all of the files for the VTrak including Firmware Software Kernel RedBoot Other files Updating Firmware from TFTP Server To upda...

Page 188: ...the OK button 13 Restart the VTrak See Restarting the Subsystem on page 177 Updating Firmware from your PC To update the firmware from your PC 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Software Management icon 4 Click on the Firmware Update tab 5 Do one of the following actions Click on the Download Flash File from Local File through HTTP option t...

Page 189: ...start tab will appear 4 On the Shutdown or Restart tab select Restart from the dropdown menu 5 Click the Submit button 6 In the warning box click the OK button 7 In the confirmation box type the word confirm in the field provided 8 Click the OK button When the controller shuts down your WebPAM PROe connection will be lost 9 Wait for two to three minutes 10 In your browser log into WebPAM PROe once...

Page 190: ...ugh TFTP and press Enter 3 Highlight TFTP Server and type the IP address of your TFTP server in the field provided 4 Highlight Port Number and press the backspace key to erase the current value then type the new value 69 is the default A list of the current users appears 5 Highlight File Name and type the file name of the firmware image file in the field provided 6 Highlight Start and press Enter ...

Page 191: ...ion wait 30 seconds then try again Restarting Subsystem over a Serial Connection To restart the VTrak subsystem on a serial connection 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Shutdown or Restart and press Enter 3 Press the spacebar to display Restart then press Enter A warning message appears 4 Press Y to continue The screen will display shutdown a...

Page 192: ... 3 Unplug the power cord 4 Press the release button and pull the handle downward as shown See Figure 1 5 Pull the power supply out of the VTrak enclosure Install a New Power Supply To install the power supply 1 Carefully slide the power supply into the enclosure 2 Gently press the handle in and upward until it locks See Figure 1 3 Plug in the power cord 4 Switch on the power supply 5 Verify that t...

Page 193: ...D is amber or red Figure 2 Fan LED 2 Press the release button and pull the handle downward See Figure 3 3 Pull the cooling unit out of the VTrak enclosure Figure 3 Removing a cooling unit from the enclosure 4 Loosen the thumbscrew A retainer keeps the thumbscrew in place 5 Grasp the top section near the thumbscrews and lift it off the bottom section Separate the cooling unit section to access the ...

Page 194: ... off the mounting pins and detach the electrical connector Figure 5 The fan and its electrical connector 7 Attach the electrical connector of the new blower and set the blower in place Be sure you position the blower onto the mounting pins See Figure 6 Loosen the thumbscrews Electrical connector Fan ...

Page 195: ...handle 8 Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews 9 Carefully slide the cooling unit into the enclosure 10 Gently press the handle in and upward until it locks Figure 7 Locking the cooling unit handle 11 Verify that the Fan LEDs are green This completes the fan replacement procedure ...

Page 196: ...you replace it See page 85 or page 128 for more information The battery assembly is replaced as a unit Do not attempt to disconnect the battery by itself Installing the wrong replacement battery can result in an explosion Dispose of used batteries according to the instructions that accompany the battery While the battery is removed your system will be vulnerable to data loss if the power fails whi...

Page 197: ...e top section near the thumbscrews and lift it off the bottom section Separate the cooling unit section to access the blower See Figure 10 Figure 10 Loosen the thumbscrews and remove the cover 5 Remove the two screws holding the battery assembly in place 6 Detach the connector on the circuit board Do not detach any other connectors Loosen the thumbscrews ...

Page 198: ...Install the two screws holding the battery assembly in place to the cooling unit 11 Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews 12 Carefully slide the cooling unit into the enclosure 13 Gently press the handle in and upward until it locks Figure 12 Replacing the cooling unit into the enclosure This completes the battery replacement procedure Remove...

Page 199: ...he release button and pull the handle downward See Figure 13 5 Pull the controller out of the VTrak enclosure Installing the new controller To install the new controller 1 Carefully slide the controller into the enclosure 2 Gently press the handle in and upward until it locks See Figure 13 3 Connect the SCSI cables management serial and power cables 4 Switch on the power The VTrak will restart For...

Page 200: ...VTrak M610p Product Manual 188 Figure 13 Removing and replacing the controller This completes the controller replacement procedure ...

Page 201: ... in a disk array Then all or a portion of the disk array is formed into a logical drive The operating system sees the logical drive as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a ...

Page 202: ...performance as well as data storage efficiency The disk array s data capacity is equal to the number of disk drive members multiplied by the smallest drive s capacity Figure 1 RAID 0 Striping interleaves data across multiple drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB disk array instead of 460 GB RAID 0 arrays require one or more physical drives Recommended appl...

Page 203: ... as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the drive capacity of the disk array is only the size of the smallest drive For example two 100GB drives which have a combined capacity of 200GB instead would have 100GB of usable storage when set up in a mirro...

Page 204: ...providing fault tolerance The advantage of RAID 1E is the ability to use an odd number of disk drives unlike RAID 1 and RAID 10 You can also create a RAID 1E Logical Drive with an even number of disk drives However if you have an even number of disks you will obtain greater security with comparable performance using RAID 10 RAID 1E arrays consist of three or more physical drives You can create an ...

Page 205: ... RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 disk array is the smallest drive size multiplied by the number of drives less one Hence a RAID 5 disk array with 4 100 GB hard drives will have a capacity of 300GB A disk array with 8 120GB hard drives and 1 100GB hard drive will have a capacity of 800GB RAID 5 requires a minimum of three physical drives and a max...

Page 206: ... drives will have a capacity of 400 GB A disk logical drive with 4 100 GB hard drives will have a capacity of 200GB RAID 6 becomes more capacity efficient in terms of physical drives as the number of physical drives increases RAID 6 offers double fault tolerance Your logical drive remains available when up to two physical drives fail RAID 6 is generally considered to be the safest RAID level RAID ...

Page 207: ...ty is similar to a RAID 1 disk array with half of the total storage capacity used for redundancy An added plus for using RAID 10 is that in many situations such a disk array offers double fault tolerance Double fault tolerance may allow your logical drive to continue to operate depending on which two disk drives fail Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two dr...

Page 208: ... drives that can fail without the RAID 50 array going offline RAID 50 arrays consist of six or more physical drives Recommended applications File and Application Servers Transaction Processing Office applications with many users accessing small files RAID 50 Axles When you create a RAID 50 you must specify the number of axles An axle refers to a single RAID 5 array that is striped with other RAID ...

Page 209: ...s No of Axles Drives per Axle 6 2 3 3 7 2 3 4 8 2 4 4 9 2 4 5 3 3 3 3 10 2 5 5 3 3 3 4 11 2 5 6 3 3 4 4 12 2 6 6 3 4 4 4 4 3 3 3 3 13 2 6 7 3 4 4 5 4 3 3 3 4 14 2 7 7 3 4 5 5 4 3 3 4 4 15 2 7 8 3 5 5 5 4 3 4 4 4 5 3 3 3 3 3 16 2 8 8 3 5 5 6 4 4 4 4 4 5 3 3 3 3 4 ...

Page 210: ...es Disadvantages Implements a striped disk array the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an disk array being l...

Page 211: ...achieved thanks to multiple stripe segments Can use an odd number of disks Very high disk overhead uses only 50 of total capacity Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate Disk failure has a medium impact on throughput File and Application servers WWW E mail and News servers Intranet servers Most versatile RAID level Ad...

Page 212: ...th many users accessing small files Advantages Disadvantages Implemented as a mirrored disk array whose segments are RAID 0 disk arrays High I O rates are achieved thanks to multiple stripe segments Very high disk overhead uses only 50 of total capacity Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate High reliability Supports...

Page 213: ...should choose that size as your Stripe Size If you do not know the cache buffer or fixed data block sizes Promise suggests you select 64 KB as your Stripe Size Generally speaking email POS and webservers prefer smaller stripe sizes Video and database applications prefer larger stripe sizes Choosing Sector Size A sector is the smallest addressable area on a physical disk drive Sector Size refers to...

Page 214: ...reate a new one with a larger sector size Cache Policy As it is used with VTrak the term cache refers to any of several kinds of high speed volatile memory that hold data moving from your computer to the physical drives or vice versa Cache is important because it can read and write data much faster than a physical drive There are read caches which hold data as it is read from a physical drive and ...

Page 215: ... you can set the logical drive write cache policy to Write Through or Write Back If you set the write cache policy to Write Back your data is first written to the controller cache and later to the physical drive This action improves performance To preserve the data in the cache in the event of a power failure the subsystem has a backup battery that powers the cache up to 72 hours Normally if the c...

Page 216: ... Coercion also affects a replacement drive used in a disk array Normally when an physical drive fails the replacement drive must be the same capacity or larger However the Capacity Coercion feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive For example the remaining working drives can be 80 5 GB and the replacement dr...

Page 217: ...pare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive When the rebuild is complete the disk array is returned to fault tolerant status VTrak includes a function that enables you to return a hot spare drive from a disk array back to spare status When you create the hot spare drive check the Revertible box to enable this feat...

Page 218: ...varying benefits The following outline breaks down the properties for each type of RAID supported by Promise products From To Increase Redundancy Capacity Performance Add Lose RAID 50 RAID 10 RAID 5 RAID 1E RAID 0 RAID 10 RAID 50 RAID 5 RAID 1E RAID 0 RAID 6 RAID 50 RAID 10 RAID 5 RAID 1E RAID 0 RAID 5 RAID 50 RAID 10 RAID 1E RAID 0 RAID 1E RAID 50 RAID 10 RAID 5 RAID 0 RAID 1 RAID 50 RAID 10 RAID...

Page 219: ...AID 1 Decreases the existing redundancy Important The Target disk array may require more disk drives than the Source disk array If the Target disk array requires an EVEN number of disk drives but the Source disk array has an ODD number ADD a disk drive as part of the migration process You cannot reduce the number of disk drives in your disk array even if the Target disk array requires fewer disk d...

Page 220: ...and Recreate If you require a logical drive larger than the maximum expansion size 1 Backup the data from the current logical drive 2 Delete the current logical drive See page 99 WebPAM PROe or page 143 CLU 3 Create a new logical drive with the desired capacity See page 98 WebPAM PROe or page 142 CLU 4 Restore the data to the new logical drive Media Patrol Media Patrol is a routine maintenance pro...

Page 221: ...ical See Running PDM on page 48 for WebPAM PROe or page 141 for the CLU After the data is copied from the suspect disk drive the controller marks it with a Stale configuration and a PFA error You can clear the Stale configuration and PFA error and put the disk drive back into service See Clearing Stale and PFA Conditions on page 89 for WebPAM PROe or page 131 for the CLU In some cases however you ...

Page 222: ...ured physical drive or a non revertible spare The revertible spare drive returns to its original status Transition happens automatically when the following sequence of events takes place You create a revertible spare drive See page 112 WebPAM PROe or page 154 CLU A physical drive assigned to your disk array fails and the array goes critical or degraded VTrak automatically rebuilds your array to th...

Page 223: ... revertible spare drive If a physical drive fails in a disk array and there is a spare drive of adequate capacity available the controller automatically rebuilds the array using the spare drive In this example physical drive 3 failed and the array is rebuilt using physical drive 6 the revertible spare drive When the rebuild is complete the spare drive has replaced the failed drive In this example ...

Page 224: ...tatus When the Automatic Transition is finished physical drives 1 2 3 and 4 belong to the disk array and physical drive 6 is a revertible spare drive The original configuration is restored Manual Transition If you wanted to use the drive in slot 5 as a member of the disk array rather than the drive in slot 3 you would run the Transition function manually See page 103 WebPAM PROe or page 141 CLU Wh...

Page 225: ...20 WebPAM PROe Reports a Problem page 222 LEDs Display Amber or Red page 215 Event Notification Response page 225 Critical Offline Disk Arrays page 239 Incomplete Array page 242 Physical Drive Problems page 243 Enclosure Problems page 245 Connection Problems page 248 Browser Does Not Connect to WebPAM PROe page 251 Unsaved Data in the Controller Cache page 252 ...

Page 226: ...n the alarm sounds Check the front and back of VTrak for red or amber LEDs as described above If email notification is enabled check for new messages Check for yellow s red Xs in Tree View see page 222 Check the event log See page 44 WebPAM PROe or page 152 CLU When a continuous tone sounds there are multiple alarm patterns sounding at the same time To make alarm settings or cancel an alarm see pa...

Page 227: ... LED display When boot up is finished and the VTrak is functioning normally Controller Heartbeat LED blinks once every two seconds Power FRU and Logical Drive LEDs display green continuously The RAID Controller LED flashes green if there is activity on a SCSI channel See the table below Power Reserved FRU Status Logical Drive Status RAID Controller Activity Controller Heartbeat ...

Page 228: ...lize power draw during start up After a few moments the Power Activity and Disk Status LEDs should display green Figure 3 VTrak M610p drive carrier LEDs LEDs State Dark Steady Green Flashing Green Amber Red Power System Off Normal FRU System Off Normal Fan battery or PSU Problem Fan battery or PSU Failed Logical Drive System Off Normal Logical Drive Critical Logical Drive Offline Controller Activi...

Page 229: ...shows Amber or Red check the LEDs on the back of VTrak These LEDs give the status of the field replaceable units Figure 1 VTrak M610p rear view LEDs State Dark Steady Green Flashing Green Amber Red Power Activity No Drive Drive Present Activity Status No Power No Drive Drive OK Drive Rebuilding Drive Error Mgmt CONSOLE RAID Controller Power Supply 1 Power Supply 2 Cooling Unit 1 Cooling Unit 2 ...

Page 230: ...detect the component If this action does not correct the problem replace the unit See page 175 for instructions The Controller Location LEDs on the back of the VTrak subsystem will flash for one minute Figure 5 The VTrak M610p controller LEDs Under normal conditions the Controller Status LED marked with icon is green and the Dirty Cache LED marked with icon is dark See the table below LEDs State D...

Page 231: ...nical Support See Contacting Technical Support on page 255 The Dirty Cache LED flashes during input output operation If the LED shines amber and the power is off there is unsaved data in the cache Do NOT power down the VTrak while this LED is on See Browser Does Not Connect to WebPAM PROe on page 251 for more information LEDs State Dark Green Amber Flashing Amber Status no power OK Error Dirty Cac...

Page 232: ...tical and Fatal Timestamp Date and time the event happened Description A description of the event in plain language Press the up and down arrow keys to scroll through the log Viewing NVRAM Events This screen displays a list of and information about 63 most important events over multiple subsystem startups To display NVRAM events 1 From the Main Menu highlight Event Viewer and press Enter 2 Highlig...

Page 233: ...apacity 189 06GB OperationalStatus Degraded MaxContiguousCapacity 11 18GB FreeCapacity 179 68 GB ConfigurableCapacity 179 68GB SupportedRAIDLevels 0 5 10 1E Disk Array Alias DA1 MediaPatrol Enabled PDM Enabled Transport Rebuild Predictive Data Migration Transition Dedicated Spare Drives in the Array Physical Drives in the Array Logical Drives in the Array Locate Disk Array Save Settings CTRL A Res...

Page 234: ...o the User in the following ways Displays yellow s red Xs in Tree View Figure 6 Yellow s and red Xs in Tree View Sends email messages per your configuration Displays popup messages per your configuration To set up email and popup message notification see Setting up User Event Subscriptions on page 54 Figure 7 An example of a popup message Keeps a record in the Event Log ...

Page 235: ... Figure 8 The Event Log Keeps a record in the Event Log Displays full information in Management View Figure 9 A failed disk drive shown in Management View Auto Rebuild Replacement Drive Critical Rebuilding Status Failed Disk Drive ...

Page 236: ...VTrak M610p Product Manual 224 Also see these troubleshooting topics Event Notification Response on page 225 Critical Offline Disk Arrays on page 239 Frequently Asked Questions on page 253 ...

Page 237: ... 228 Event Log page 228 Host Interface Controller page 229 Logical Drive page 229 Media Patrol page 230 Online Capacity Expansion page 231 PDM page 231 Physical Disk page 232 PSU Power Supply Units page 233 PSU Fans page 234 RAID Level Migration page 234 Rebuild page 235 Redundancy Check page 235 Resource page 236 Spare Check page 236 Spare Drives page 236 SMART page 237 Stripe Level Migration pag...

Page 238: ...is removed The battery was disconnected or removed Reinstall the battery See page 184 Battery charging failed Replace the battery See page 184 Battery reconditioning started Battery reconditioning has begun Battery recondition terminated The battery was disconnected or removed during reconditioning Reinstall the battery See page 184 Blowers Blowers have started Normal Blowers have stopped Verify t...

Page 239: ...ser successfully change controller settings See page 80 The controller has new crash information Check the event logs See page 44 Controller temperature is above the threshold warning threshold The VTrak controller is overheating Check for airflow around and through the controller and verify that all fans are working Replace fans as needed Controller temperature is above the critical threshold The...

Page 240: ...Technical Support See page 255 Enclosure Enclosure temperature is above the threshold warning threshold The VTrak is overheating Check for airflow around and through the VTrak and verify that all fans are working Replace fans as needed Enclosure temperature is above the critical threshold The VTrak is seriously overheating Check for airflow around and through the VTrak and verify that all fans are...

Page 241: ...Host interface controller has received a bus reboot The VTrak rebooted itself If this message appears repeatedly contact Technical Support See page 255 Host interface controller has encountered an unknown error An unidentified error occurred If this message appears repeatedly contact Technical Support See page 255 Host interface controller has encountered a system error A VTrak system error occurr...

Page 242: ...e initialization is queued Initialization has been set manually or by schedule A new logical drive has been created Result of user action Normal Logical drive has been deleted Result of user action Normal Logical drive has been placed online The physical drives of the array are restored to online status Logical drive has been placed online Possible data loss One or more physical drives in the arra...

Page 243: ...Online capacity expansion has resumed Expansion has resumed again after a pause or a reboot Online capacity expansion has stopped Expansion stopped because of user intervention schedule or the logical drive was deleted or went critical or offline Online capacity expansion has encountered a physical disk error Bad block found on a disk drive Migration will finish Check the disk drive check table af...

Page 244: ...lobal spare Result of settings or user action Normal Physical disk is no longer assigned as global spare Result of settings or user action Normal Physical disk assigned as dedicated spare Result of settings or user action Normal Physical disk is no longer assigned as dedicated spare Result of settings or user action Normal Physical disk has been inserted A disk drive has been inserted into the VTr...

Page 245: ...marked as dead and will not work on the VTrak Replace the disk drive A physical drive page 0 1 settings have been changed Result of settings or user action Normal Physical disk is marked as dead due to removal failure of reassign sectors PFA condition forced offline state Replace the disk drive PSU Power Supply Units PSU is not inserted has been removed A power supply unit is missing from the VTra...

Page 246: ...d Result of settings or user action Normal RAID Level migration is completed Normal RAID Level migration is paused Migration paused because of user intervention schedule or a higher priority background activity RAID Level migration is resumed Migration has resumed again after a pause RAID Level migration is stopped Migration stopped because of user intervention schedule or the logical drive was de...

Page 247: ...use of user intervention schedule or the logical drive was deleted or the target disk drive encountered an error If rebuild stopped by user intervention restart the rebuild See page 101 Rebuild stopped internally The logical drive is offline See page 239 Rebuild is aborted due to an internal error System resources are low Reduce system load or restart the VTrak See page 177 Rebuild is queued Rebui...

Page 248: ...ee page 239 Resource Resource is NOT available System resources are low Reduce system load or restart the VTrak See page 177 Spare Check Spare check started on the given spare drive Result of settings or user action Normal Spare check completed successfully on the given spare drive Normal Spare Drives Physical disk assigned as global spare Result of settings or user action Normal Physical disk is ...

Page 249: ...ical disk error Bad block found on a disk drive Migration will finish Check the disk drive check table after migration and replace disk drive as needed See page 109 Stripe Level migration is aborted due to an internal error System resources are low Reduce system load or restart the VTrak See page 177 Stripe Level migration is queued Migration has been set manually or by schedule Synchronization Sy...

Page 250: ...ansition paused because of user intervention schedule or a higher priority background activity Transition is resumed Transition has resumed again after a pause Transition is stopped Transition stopped because of user intervention or the logical drive was deleted Transition was switched to rebuild Transition changed to rebuild because the logical drive went critical Watermark Migration has detected...

Page 251: ...sk drive is removed or fails Since the disk array is not fault tolerant the data stored in the disk array is no longer accessible If one disk drive fails all of the data on the disk array is lost You must replace the failed drive Then if the disk array had more than one disk drive delete the disk array and re create it Restore the data from a backup source When a Physical Drive Fails VTrak provide...

Page 252: ...ually rebuild the disk array after you replace the failed drive To enable Automatic Rebuild see Making Background Activity Settings on page 47 WebPAM PROe or page 150 CLU To set Hot Spare Policy see Making Spare Drive Settings on page 113 WebPAM PROe or page 155 CLU Rebuild Operation During rebuild The alarm sounds a single short beep repeated No warning icon displays over the Disk Array or Logica...

Page 253: ... read and write data to the logical drive However fault tolerance is lost until the Disk Array returns to OK not rebuilding status After a successful rebuild The alarm is silent The Disk Array s Operational Status as OK The rebuilt disk drive Status LED displays steady green Status Activity ...

Page 254: ...n page 11 If you choose to accept the incomplete array 1 Click OK in the incomplete array dialog box 2 Check the operational status of the logical drives in the array If the logical drives are critical or degraded proceed with a rebuild See Rebuilding a Disk Array on page 101 or page 140 If the logical drives are offline contact Technical Support See Contacting Technical Support on page 255 3 Rest...

Page 255: ... requires special access Faster but risks data loss Normally RAID level migration is done under the default Disk Data Format DDF setting If a physical drive or the controller fails during migration the disk array goes critical and you can rebuild it Migration under DDF can take up to several hours depending on the number and size of the physical drives and data input output activity You can set th...

Page 256: ...p Product Manual 244 If a physical drive fails during a transport or you do not move all of the physical drives to their new locations WebPAM PROe will display an incomplete array See Incomplete Array on page 242 ...

Page 257: ...ystem in Tree View click on the Enclosure icon The Enclosure screen will display below Figure 11 Enclosure information in Management View In this example a power supply has failed The Enclosure Diagram displays color and motion changes to identify the failed power supply In this case you must replace the power supply Note that the image above was shortened to fit on the page ...

Page 258: ...supply If a cooling unit fan fails you can remove the cooling unit and replace only the fan itself No tools are required for either procedure See page 181 for instructions on replacing the fans Air circulation around the VTrak enclosure may be a more complex problem Use the thermometer icons to help you locate the specific hot spot Check for these conditions Accumulated dust or objects blocking th...

Page 259: ...e until the system is powered and booted again As noted above if a power supply fan fails you must replace the power supply Without the fan to cool it the power supply will overheat and eventually fail anyway No tools are required for the procedure See your page 180 for instructions on replacing a power supply Battery VTrak uses a battery as backup power for the cache Should a power failure occur ...

Page 260: ...Connections VTrak uses a serial connection for the command line interface CLI and the command line utility CLU After you set the IP address you can access the CLI and CLU through a network connection also Normally users prefer WebPAM PROe because of its graphic user interface But the CLI and CLU can do the same jobs And they will work when your network connection is down For VTrak you must use the...

Page 261: ... this effect on your PC s monitor If this happens WebPAM PROe may not be able to connect See your network administrator to work out a suitable arrangement SCSI Connections VTrak uses a network connection to pass command and management information Data is transmitted via the SCSI bus Proper termination and SCSI 3 compliant cables are required for the system to operate correctly SCSI connections are...

Page 262: ...page 149 This means you can for example connect your Host PC to one of the VTrak s SCSI In ports without the need of an external SCSI terminator You can also connect both SCSI connectors in a daisy chain with other VTraks Be sure to enable termination on the last VTrak in the chain Promise recommends that you attach the SCSI cable to the In connector and set the internal termination to On or Autom...

Page 263: ...direct your browser to the VTrak and start WebPAM PROe To access the new IP address 1 Start your PC s terminal VT100 or ANSI emulation program 2 Press Enter once to launch the CLI 3 At the Login prompt type administrator and press Enter 4 At the Password prompt type password and press Enter 5 Type net and press Enter administrator cli net CId Port Type IP Mask Gateway Link 1 1 Mgmt 192 168 10 85 2...

Page 264: ...non volatile memory Such data is sometimes called dirty not to suggest it is corrupted in some way but because it has not been saved to a disk drive Figure 14 The VTrak M610p dirty cache LED If there is unsaved data in the controller s cache the Dirty Cache LED shines amber During this time do NOT power down the VTrak Wait until the LED will goes dark Mgmt CONSOLE Dirty Cache LED ...

Page 265: ...nversion feature To use the conversion feature you must restart the VTrak after installing disk drives from an older system VTrak M610p does not support Parallel ATA PATA disk drives Note that if you move the disk drives from the VTrak M610p to the older subsystems they will not recognize your disk array or logical drive How can I tell when the VTrak has fully booted When the VTrak is fully booted...

Page 266: ...odels you point your browser directly to the VTrak rather than a server Also with M610p you do not have to create a subsystem because the subsystem already exists Why can a RAID 1 logical drive on VTrak consist of only two disk drives On VTrak RAID 1 logical drives work in mirrored physical drive pairs You could create up to six RAID 1 logical drives Or you can create a single RAID 10 logical driv...

Page 267: ... But deliberately leaving one power supply off negates this advantage In addition leaving one power supply off reduces air flow through the VTrak enclosure and can contribute to overheating Always switch on both power supplies Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of ou...

Page 268: ...SA E mail Support e Support On Line Fax Support 31 0 40 256 9463 Attn Technical Support Phone Support 31 0 40 235 2600 If you wish to write us for support Promise Technology Europe B V Science Park Eindhoven 5542 5692 EL Son The Netherlands E mail Support e Support On Line Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you wish t...

Page 269: ...86 3 578 2390 Attn Technical Support Phone Support 886 3 578 2395 ext 8811 If you wish to write us for support Promise Technology Inc 2F No 30 Industry E Rd IX Science based Industrial Park Hsin Chu 30075 Taiwan R O C E mail Support e Support On Line Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 8095 If you wish to write us for support Promise Technology China Ro...

Page 270: ...saster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any war...

Page 271: ... Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the pr...

Page 272: ...ing is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for...

Page 273: ...e VTrak Product CD The MIB files include Load MIB Files To prevent error messages you must load the Promise supplied MIB files in this order 1 Load the promise mib file 2 Load the system mib file 3 Load the interface mib file 4 Load the remaining mib files in any order For help with this procedure see the instructions that came with your MIB browser promise mib system mib interface mib PromiseRAID...

Page 274: ...VTrak M610p Product Manual 262 ...

Page 275: ...batteries 84 128 battery failure 247 recondition 85 128 battery cont replace 184 reported events 225 226 Battery Reconditioning 49 BBU reported events 227 blower reported events 226 227 browser does not connect 251 buzzer settings 86 174 sounding 214 239 test 86 C cache batteries 84 128 cancel alarm 86 174 capacity coercion 80 125 capacity coercion defined 204 capacity specify for logical drive 29...

Page 276: ...tical disk array 97 138 logical drive 105 D date and time subsystem 21 22 44 123 dedicated spare drive 111 112 113 154 155 205 default settings restore 74 170 delete disk array 96 137 logical drive 99 143 spare drive 113 user 57 160 deleting schedule background ac tivities 50 DHCP server changed IP address 251 dirty cache LED 218 Discover button 42 disk array 26 advanced creation 29 94 136 alias 9...

Page 277: ...orted events 228 runtime 44 152 220 save 45 46 event notification response 225 event severity 54 69 166 event subscriptions 54 expand disk array 100 140 expansion ranges 207 export user database 71 F failed battery 247 power supply 245 247 power supply fan 246 failure recovery physical drive 239 FCC statement 6 Features highlights 3 operational 4 subsystem and controller 4 system management 5 firm...

Page 278: ...1 management port 20 21 22 24 34 58 118 147 249 251 netsend recipient 70 netsend recipient PC 69 166 SMTP server 63 subsystem 39 trap sink 67 164 L language selection WebPAM PROe 26 36 LED controller 215 253 controller status 78 125 218 cooling unit 218 dirty cache 78 125 218 252 disk status 82 216 239 240 241 Ethernet connector 249 fan 218 FRU 253 215 FRU status 217 heartbeat 215 253 logical driv...

Page 279: ... logout other users 57 LUN mapping SCSI 61 LUN logical drive 110 M MAC address 20 main menu CLU 119 Media Patrol 102 defined 208 Media Patrol cont enable 29 47 95 136 139 150 reported events 230 run 48 122 schedule 49 MIB files 261 migrate disk array 100 140 reported events 234 Migration 47 150 mount VTrak in a rack 8 N NetSend recipients 69 166 requirements 70 167 service 70 166 settings 69 165 n...

Page 280: ... condition 89 131 240 243 statistics 89 supported 253 write cache 88 130 physical drives global settings 87 130 list 87 physical drives installing 10 popup messages 222 power connection 16 power LED 215 power supply failed 245 247 fan failure 246 locate 126 replace 180 reported events 233 status 83 126 power supply fan reported events 234 power supply LED 218 Power Activity LED 16 power activity L...

Page 281: ...ry 184 blower 181 controller 187 fan 181 power supply 180 reported events array incomplete 238 battery 225 226 BBU 227 blower 226 227 controller 227 228 229 disk array 227 enclosure 228 event log 228 logical drive 229 230 Media Patrol 230 online capacity expansion 231 PDM 231 physical drive 232 power supply 233 power supply fan 234 RAID level migration 234 rebuild 235 Redundancy Check 235 resource...

Page 282: ...tore default 74 170 SLP 64 162 SNMP 66 163 spare drive 113 155 subsystem management port 58 147 Telnet 66 163 temperature 84 127 user 53 54 159 160 settings cont Web Server 64 162 severity of events 54 69 166 shutdown the subsystem 76 171 SLP service 64 162 settings 64 162 SMART 80 125 SMART error 237 SNMP MIB files 261 service 68 164 settings 66 163 trap sinks 67 164 Software Services 63 Spare Ch...

Page 283: ...on SCSI 60 149 Technical Support contact 255 Telnet connection 118 service 66 163 settings 66 163 temperature enclosure 83 127 terminal emulation program 19 termination SCSI 60 149 test buzzer 86 email 55 test email 63 TFTP server 175 178 timing out WebPAM PROe 254 Transition 47 151 automatic 212 defined 210 manual 212 reported events 238 spare drive 103 transition reported events 238 transport di...

Page 284: ...king 7 warranty 6 VTrak is beeping 239 W warranty 258 watermark orphan 81 124 watermark reported events 238 Web Server service 65 162 settings 64 162 WebPAM PROe 26 36 access over an intranet 254 access over the Internet 31 Event Frame 40 Header 38 interface 37 log in 24 34 log out 30 41 Management View 40 no browser connection 251 problem reporting 222 239 times out 254 Tree View 39 username and ...

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