Nortel CC MIS, User Manual

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CC MIS Maintenance Guide 1-1
CC MIS
CC MIS
Release 5.2
Call Center Management Information System (CC MIS) is a tool for
managing the agents who handle ACD calls. It helps supervisors plan,
manage, and monitor their ACD operation by collecting statistics on
the performance of equipment and personnel.
Networked CC MIS
The Networked CC MIS feature is available in Release 4. This feature
must be purchased and enabled in customer options. When enabled,
the Configuration menu in the Maintenance Interface contains com-
mands for defining a CC MIS network. Refer to Section 8 in this guide
for information on setting up CC MIS nodes for network access.
System Sizes
CC MIS is available in different configurations: from 8 ports to 64
ports (128 on PowerPC).
Minimum upgrade requirements
The minimum requirements for upgrade for an existing 88K platform
from CC MIS Release 2.x to 5.x are as follows:
• at least 32 Mbyte RAM
• approximately 460 Mbytes space for Operating System and
CC MIS software
• new version of UNIX Operating System, SVR4.3 (NTOS 2.x)
1
Section 1: Introduction
Description of CC MIS
Required database information
Features of Software
Release 5.0
CC MIS modes of operation
Description
of CC MIS