Nortel CC MIS, User Manual, Page: 43 / 374

CC MIS Maintenance Guide 2-5
CC MIS
CC MIS
Release 5.2
Avg source groups/
dest group The expected number of combinations of
source ACD groups and destination ACD
groups for which calls either overflow or are
transferred.
Limits: 1-9999, inclusive.
If there is no overflow or transfer, set this
value to 1.When there are no transfers and
no overflow abilities except for enhanced
overflow, each group can overflow to four
groups and itself, a total of 5. In this case,
set this value to 5. If it is known that each
group does not overflow to all groups on the
average, this value can be decreased. If
there are transfer calls and other overflow
mechanisms in addition to enhanced over-
flow, increase this number.Use a conserva-
tive number to avoid filling up the database.
Note 1: This parameter is just a guide to the
system to set the database storage to allow
for the number of records determined by the
factor. The system does not check that this
guideline has been exceeded. If the system
has not been engineered to match the actual
requirements, the database storage could be
exceeded.
Note 2: This parameter is used strictly to de-
termine the number of records in the IN-
TERVAL overflow table. The system has a
hard-coded factor of 60 percent to compute
the number of records in the daily, weekly,
and monthly tables. For example, if the in-
ter-flow is set to five (and there are 21
groups), then 105 records are allocated for
each interval overflow table. For the daily,
weekly, and monthly tables, 105 multiplied
by 1.6 (or 168) records are allocated. This is
due to the fact that some source/destination
combinations may not occur during an inter-
val but may occur some time during a day.
If the 60 percent value is low based on
expected call patterns, the inter- flow param-
eter should be increased to cover this.
Table 2-1: Data storage parameters
Parameter Defines