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CC MIS 

Release 5.2 

Required Database Information

The CC MIS database needs information from the DMS-ACD tables
to setup 
 

•

the interface to the DMS-ACD 

•

the pools and subpools of the ACD

CC MIS must have the same definitions used by the DMS-ACD for

•

new and existing pools and subpools

•

X.25 links

•

Network Operations Services protocol

You cannot change, add, or delete information in these ACD tables
through CC MIS.  The CC MIS X.25 and Network Operation Services
(NOS) logon information must match the information in the DMS-
ACD tables to establish a connection to the DMS-ACD.
These DMS-ACD tables include
 

•

NCSAPPL

•

ACDMISPL

•

ACDMISSP

•

NOPADDR

•

NOPAPPLN

ACD data link

In order for CC MIS to communicate with the DMS-ACD, the CC
MIS must establish datalink connections with the DMS-ACD over
which agent and call event messages can pass.  An ACD datalink is
associated with one and only one ACD pool.   

Modes of Operation

In Release 4, the data disks are divided into partitions, with each par-
tition having its own database. Operation modes are separate for each
partition and apply to local nodes. Partitions can operate in a training
mode, precut mode, or product mode. When the CC MIS system is
first installed, the partition is in a setup mode. Using multiple parti-
tions allows one partition to run in training mode while another parti-
tion is in product mode.

Summary of Contents for CC MIS

Page 1: ...CC MIS Admin Call Center Management Information System Maintenance Maintenance Interface User s Guide Preliminary 297 2671 545 05 05 CCMIS Release 5 2 ...

Page 2: ...ernational Reflection 4 is a trademark of Walker Ritchie Quinn Inc System V 88 and Veritas are trademarks of Motorola Corporation Windows Win dows 95 and Windows NT are trademarks of the Microsoft Corporation Other trademarks product names and servicemarks contained in this guide are property of their respective companies or owners European Regulatory Compliance and CE Marking The equipment is CE ...

Page 3: ...CC MIS Maintenance Guide iii January 2002 Preliminary version for Testing Group and VO Sites Release 5 2 Publication History ...

Page 4: ...iv Publication History CC MIS CC MIS 297 2671 545 Release 5 2 ...

Page 5: ... 1 3 Features Added in Release 5 0 1 6 Features Added in Release 5 1 1 6 Features Added in Release 5 2 1 6 SNMP feature 1 7 Operating System Configuration command 1 7 Required Database Information 1 8 Modes of Operation 1 8 Introduction to Release 5 2 1 Installing CC MIS Release 5 2 1 Installing Release 5 2 2 Configurable Intervals 2 9 Contents ...

Page 6: ...ing state on the menu system 3 3 Setting up a new CC MIS system overview 3 4 Logging in 3 5 Constraints 3 5 Guidelines 3 6 Accessing on line help 3 7 Accessing help in menus 3 7 Accessing the help in screens 3 8 Changing your password 3 9 Guidelines 3 9 Logging out 3 11 Guidelines 3 11 Maintenance menus and screens 3 12 Maintenance and administration main menu 3 12 Configuration menu 3 12 System u...

Page 7: ...ocation 6 6 Constraints 6 6 Guidelines 6 7 Switch link configuration 6 8 Guidelines 6 8 Command menu options 6 9 Live link 6 9 Simulator link 6 10 Terminal Server Configuration 6 11 Guidelines 6 11 Adding a Terminal Server 6 12 Configuring a Terminal Server 6 12 Editing a field 6 13 SNMP configuration 6 14 Field descriptions 6 15 Guidelines 6 16 System configuration reports 6 17 Introduction 7 1 P...

Page 8: ... Terminals 7 30 Supervisor Privileges 7 31 Guidelines 7 31 Display privileges 7 32 Report privileges 7 32 Configuration control privileges 7 33 Supervisor privileges 7 34 Administration privileges 7 34 Data Access Priviledges 7 35 Supervisor override privileges 7 35 Partition Startup Shutdown 7 37 Guidelines 7 38 Configuring a PC to receive data export files 7 39 Introduction to Networked CC MIS 8...

Page 9: ... 9 23 Additional System Monitor Screens 9 25 Physical Node Status 9 25 Virtual Node Status 9 25 Resetting the modem port 9 26 Link trace 9 27 Starting Stopping the link trace 9 30 Viewing the link trace 9 30 Viewing the translated link trace 9 31 Using the Search function 9 31 Search Instructions 9 32 Printing the link trace 9 33 Printing the translated link trace 9 33 Cancelling link trace printi...

Page 10: ...Preventive maintenance 14 1 Tape rotation 14 2 DAT head cleaning 14 2 Technical specifications A 1 Real time performance A 1 Reliability A 1 Consistent configuration data A 1 Automatic backup A 2 Power failure A 2 Personal computer support A 2 System Log Messages B 1 Installing the operating system C 1 Historical database D 1 Historical database equations D 4 Introduction E 1 System Configuration ...

Page 11: ...uration report E 14 Storage parameters report E 15 Interval Configuration Report E 16 Simulator configuration report E 17 SNMP configuration report E 18 Physical network configuration report E 19 Virtual network configuration report E 20 Master privilege Override report E 21 Master privilege definition report E 22 ...

Page 12: ...viii Contents CC MIS CC MIS 297 2671 545 Release 5 2 ...

Page 13: ... and restore menu 3 13 Figure 3 7 Run state utilities menu 3 14 Figure 3 8 Diagnostics menu 3 14 Figure 4 1 Run state utilities menu 4 1 Figure 5 1 Backup and restore menu 5 1 Figure 5 2 DAT drive unit 5 2 Figure 5 3 Digital audio tape 5 3 Figure 5 4 Backup screen 5 6 Figure 5 5 Restore screen 5 10 Figure 6 1 Configuration main menu 6 2 Figure 6 2 System configuration screen 6 3 Figure 6 3 Port Al...

Page 14: ...eport Privileges screen 7 33 Figure 7 15 Configuration Control Privileges screen 7 33 Figure 7 16 Supervisor Privileges screen 7 34 Figure 7 17 Administration Privileges screen 7 34 Figure 7 18 Data Access Priviledge screen 7 35 Figure 7 19 Supervisor Override screen 7 35 Figure 7 20 Maintenance and Administration menu 7 37 Figure 7 21 Run state utilities screen 7 37 Figure 7 22 Partition startup ...

Page 15: ... Figure 9 21 TCP IP Switch Link Diagnostics 9 36 Figure 9 22 CC MIS X 25 Diagnostics screen with Commands menu 9 37 Figure 9 23 Physical Network Login screen 9 40 Figure 0 1 Run State Utilities menu 10 1 Figure 0 2 Configuration update prompt screen multiple links 10 2 Figure 0 3 Configuration update prompt screen single link 10 3 Figure 11 1 System Upgrade Utilities menu 11 1 Figure 11 2 Install ...

Page 16: ...s report E 11 Figure E 11 Serial terminal report E 12 Figure E 12 Printer configuration report E 13 Figure E 13 Wallboard configuration report E 14 Figure E 14 Storage Parameters report E 15 Figure E 15 Interval configuration report E 16 Figure E 16 Simulator configuration report E 17 Figure E 17 SNMP configuration report E 18 Figure E 18 Physical network configuration report E 19 Figure E 19 Virt...

Page 17: ...ons 6 15 Table 7 1 Partition configuration function commands 7 3 Table 7 2 Partition configuration options 7 4 Table 7 3 Partition options screen fields 7 8 Table 7 4 Disk allocation screen parameters 7 14 Table 7 5 Connection parameter screen fields 7 19 Table 7 6 Supervisor Override field descriptions 7 36 Table 8 1 System configuration field descriptions 8 5 Table 8 2 Physical Network screen de...

Page 18: ...l Network Configuration function keys 8 20 Table 8 10 Partition options screen fields 8 23 Table 9 1 Logs screen fields 9 9 Table 9 2 Program status screen fields 9 14 Table 9 3 Lock status screen fields 9 17 Table 9 4 Partition status screen fields 9 19 Table 9 5 Port status screen fields 9 21 Table 9 6 CPU Utilization status fields 9 23 Table D 1 Historical database tables D 1 Table D 2 Historic...

Page 19: ... 4 1 Shutting down CC MIS 4 3 Step 4 2 Starting CC MIS 4 4 Step 4 3 Power down CC MIS 4 5 Step 4 4 Powering up CC MIS 4 6 Step 4 5 Recovering from a power failure 4 7 Step 5 1 Accessing the backup and restore menu 5 2 Step 5 2 Inserting a DAT tape into the tape drive 5 4 Step 5 3 Ejecting a DAT tape from the tape drive 5 4 Step 5 4 Backing up customer data 5 8 Step 5 5 Restoring customer data 5 11...

Page 20: ...Deleting a partition 8 16 Step 8 4 Accessing the Partition Options screen 8 25 Step 9 1 Accessing the Diagnostic menu 9 2 Step 9 2 Displaying free disk space 9 3 Step 9 3 Performing a file transfer 9 5 Step 9 4 Testing all ports 9 6 Step 9 5 Testing an individual port 9 7 Step 9 6 Selecting a log 9 9 Step 9 7 Viewing a log 9 10 Step 9 8 Monitoring a log 9 11 Step 9 9 Printing a log 9 12 Step 9 10 ...

Page 21: ...CC MIS Maintenance Guide xvii Steps CC MIS CC MIS Release 5 2 Procedure C 1 Installing the SVR4 OS C 1 Procedure C 2 Installing the AIX OS C 6 C 8 ...

Page 22: ...xviii Steps CC MIS CC MIS 297 2671 545 Release 5 2 ...

Page 23: ...itional information to supplement this document ACD MIS Interface Specifications Version 9 NT MIS Q209 2 DMS 100 Common Customer Data Schema NTP 297 1001 451 MDC Customer Data Schema NTP 297 2001 451 Call Center MIS System Description NTP 297 2671 150 Meridian SL 100 ACD General Description NTP 555 4101 100 Meridian SL 100 ACD Load Management NTP 555 4101 102 The switch supporting CC MIS the MSL 1...

Page 24: ... ACD Planning and Engineering Guide Canada NTP 297 2041 104 ACD Administration Guide NTP 297 2041 301 ACD Translations NTP 297 2041 350 ACD Maintenance Guide NTP 297 2041 500 ACD Trouble Locating and Clearing Procedures NTP 297 2041 503 M5212 ACD Set General Description NTP 297 2041 900 ACD End User Load Management NTP 297 2041 901 Network ACD General Description up to BCS 34 NTP 555 8101 100 The ...

Page 25: ...ords in italics represent a system re sponse to the actions in the procedure Did you Words in bold represent the text of a specific message on a screen The PF keys associated with a command are listed on the lower portion of the appropriate screen Procedures in this guide provide the name of the function key The screens in this guide show examples of PF keys with associated commands The actual PF ...

Page 26: ...nter MIS DAT Digital Audio Tape DB Database LAN Local Area Network LOB Line of Business MAR Message Arrival Rate MIB Management Information Base MIS Management Information System MSR Message Service Rate NAP Network Access Partition NMS Network Management System NOS Network Operation Services PC Personal Computer SNMP Simple Network Management Protocol ...

Page 27: ... supervi sor terminal physical network A network of CC MIS systems The IP address es of the host systems are specified in the Phys ical Network screen physical node node The physical host machine on which the CC MIS maintenance and administration software is installed This node may also be referred to as the VME host node PowerPC VME 8420 or XR VME PowerPC platform Denotes that the information pro...

Page 28: ...intr 6 297 2671 545 CC MIS Release 5 2 ...

Page 29: ...ce contains com mands for defining a CC MIS network Refer to Section 8 in this guide for information on setting up CC MIS nodes for network access System Sizes CC MIS is available in different configurations from 8 ports to 64 ports 128 on PowerPC Minimum upgrade requirements The minimum requirements for upgrade for an existing 88K platform from CC MIS Release 2 x to 5 x are as follows at least 32...

Page 30: ...rform the following functions diagnostics adjust CC MIS configuration and logon parameters to the switch add and delete partitions view and print logs routine backup restore and software upgrade functions for the CC MIS system establish and modify CC MIS network parameters The maintenance console is a system console attached to the host Maintenance functions are menu driven and are accessible only...

Page 31: ...to Configuration section of Maintenance include Networked CC MIS Configuration Two new customer options were added to the install tape to indicate whether or not a physical node is a Network Node and the maximum number of Network Access Partitions NAPs that may be configured on the node Network Name This field was added to System Configuration for defining and securing the network New Configuratio...

Page 32: ...tervals The interval period for each hour of the day can be configured in the Interval Configuration screen which is accessed from the Storage Calculator screen On NAPs the Interval screen is accessed from the Configuration Options menu Valid intervals are 5 10 15 30 and 60 minutes The value of zero 0 is entered to turn off data collection for that hour Configuration Reports Several configuration ...

Page 33: ...based high speed X 25 interface The following port parameters where added for X 25 links Line Type Clock and Virtual Circuit Type Enhanced the direct switch connection capability to allow a clock rate to be specified Note that on the PowerPC the DTE DCE setup for a port is determined from the hardware and cannot be changed in the Switch Link Configuration screen as it can on the 88K platform These...

Page 34: ...d Disk Space for Agent Trace in the CC MIS Main tenance Interface The Key Code feature was added to allow customer software to be upgraded remotely using a key code Features Added in Release 5 1 The following enhancements and changes were made to the Mainte nance Interface in Software Release 5 1 A TCP IP switch link connection was added for LAN connection from the switch to CC MIS This change is ...

Page 35: ...e has a reporting option that allows you to print a system report for SNMP configuration Appendix E This is accessed through the Reports command on the Configuration main menu Chapter 6 The Transfer SNMP MIB Definitions command on the System Up grade Utility menu Chapter 11 transfers CC MIS system MIB and CC MIS Partition MIB definition files to selected Network Manage ment Systems NMS Operating S...

Page 36: ...e DMS ACD These DMS ACD tables include NCSAPPL ACDMISPL ACDMISSP NOPADDR NOPAPPLN ACD data link In order for CC MIS to communicate with the DMS ACD the CC MIS must establish datalink connections with the DMS ACD over which agent and call event messages can pass An ACD datalink is associated with one and only one ACD pool Modes of Operation In Release 4 the data disks are divided into partitions wi...

Page 37: ...capability of CC MIS As a result the simulator generates ACD switch responses iden tical to ACD processing in a live environment Precut mode Precut mode allows system engineers to enter all administration data into the partition s new databases in preparation for transition to prod uct mode During precut mode the following information is estab lished custom report definitions display definitions a...

Page 38: ...1 10 297 2671 545 CC MIS Release 5 2 ...

Page 39: ... found in the Mainte nance Interface Instructions for installing the new OS are provided in Appendix C Note ALL user data must be backed up before the operating system upgrade and then restored CAUTION The initial installation of CC MIS Release 5 2 should be performed by installation engineers CC MIS re leases older than Release 3 1 cannot be converted to Release 5 until they have been converted t...

Page 40: ...training partitions and net work access NAP partitions The table below defines the Data Storage Worksheet parameters and gives their limits The minimum requirements for upgrade from CC MIS Release 2 x to 5 x are as follows at least 32 Mbytes RAM and 460 Mbyte additional disk space for the new version of the UNIX Operating System and CC MIS software and the SVR4 NTOS 2 x version of UNIX Operating S...

Page 41: ...ACD group Limits 1 9999 inclusive Note This field specifies the average num ber of supplementary DNs that will provide calls for each ACD group in this partition Supplementary DNs that can overflow to other ACD groups should be counted once for the ACD group in which they are config ured plus once more for each possible ACD group to which they can overflow Avg active posi tions The average number ...

Page 42: ...from walkaway Limits 2 9999 inclusive Average LOB code group The expected number of line of business LOB codes that will be used by an ACD group within any 30 minute interval Limits 0 100 inclusive Average walk codes group The expected number of walkaway codes that will be used by an ACD group within any 30 minute interval Limits 0 100 inclusive Table 2 1 Data storage parameters Parameter Defines ...

Page 43: ...he database storage to allow for the number of records determined by the factor The system does not check that this guideline has been exceeded If the system has not been engineered to match the actual requirements the database storage could be exceeded Note 2 This parameter is used strictly to de termine the number of records in the IN TERVAL overflow table The system has a hard coded factor of 6...

Page 44: ...p Reports If by agent is selected the statistics are gather for the agent and if by group is selected the data for the group is stored Values None By Agent or By Group ACD DN Statistics This parameter indicates whether or not data will be stored by ACD DN If none is chosen for this parameter there will no data stored in the ACD DN Statistics group and there will be no data to report on for any of ...

Page 45: ...of days for which interval stor age should be kept Interval storage is his torical data with a granularity of 30 minutes Note Keep in mind that shift reports are generated from interval data If a supervisor requests a shift report requiring data that ex tends beyond the time interval data is stored no data will be found for the report Limits 0 9999 inclusive Daily data stored for The number of day...

Page 46: ...agent log reports Limits 0 9999 inclusive Agent trace data stored for The number of days for which agent trace log events should be kept Agent tracel og events are events are reported on the agent trace event log reports Limits 0 9999 inclusive Number of shifts The number of agent shifts that occur in a 24 hour period Limits 1 5 inclusive Operational days per week The number of days out of 7 in wh...

Page 47: ...onfig uration Options menu The amount of disk space available and the amount required to store data for the selected intervals is displayed on the screen The storage calculator initially sets the amount of space required based on the de fault setting 30 minutes for intervals Note If you intend to use more frequent intervals 5 10 or 15 min utes additional disk space will be required For additional ...

Page 48: ...ing the operating system 3 Login as root and enter root password 4 Load the CC MIS Release 5 x type cd mis type pwd verify that the current directory is mis Then depending on the system 187 197 or PowerPC type cpio iBcdmu dev rmt m187_c0d5 MVME187 DATs or cpio iBcdmu dev rmt m197_c0d5 MVME197 DATs or tar xp PowerPC platform 5 Run the install script type cd mis install type pwd verify that the curr...

Page 49: ...rades The upgrade script upgrades all three databases to a Release 5 x level The upgrade script upgrades the configuration database such as ter minals printers and links and the customer s definitions database such as formula definitions report definitions and supervisor defini tions Preparing supervisor interface to CC MIS After the CC MIS host has Release 5 x installed the supervisor PCs can be ...

Page 50: ...rrect location and click on the OK button 9 In the install window click on the install button The Windows supervisor interface to CC MIS is installed After installation is completed the installation complete window appears 10 Click on the Launch CC MIS field to start CC MIS 11 The CC MIS Main window is displayed To verify the CC MIS version se lect the Session About CC MIS option Verify the versio...

Page 51: ...ugh a se ries of menus and user interface screens Figure 3 1 shows how the menus branch Selecting menu items You select items from a menu by typing the letter associated with the selection and pressing the Enter key User interface screens User interface screens are different from the regular maintenance menu as they employ the same interface as the text supervisor inter face from previous CC MIS r...

Page 52: ... the Enter key Control commands There are several control commands you can use at terminals using the Text interface These commands are Ctrl R redraws a screen only in full screen modes Ctrl T allows you to select a new terminal type only in full screen modes and applies to either text interface The role of the input output line The input output line at the bottom of the screen displays error mes ...

Page 53: ...re available at all times some functions can be performed only when CC MIS is shut down while other functions can be performed only when CC MIS is operating Partitions can be running or stopped Stopping one partition does not affect the running status of other partitions CC MIS can be running or shut down For the most part shutdown of CC MIS is automatic When you request such a function the softwa...

Page 54: ...n menu is displayed pro ceed as follows Non network 1 Configure the system Refer to Chapter 6 2 Configure the switch links Refer to Chapter 6 3 Configure partitions local Refer to Chapter 7 4 Allocate disks Refer to Chapter 7 5 Optional Define custom intervals Refer to Chapter 7 Network 1 Configure the system Refer to Chapter 6 8 2 Configure the switch links Refer to Chapter 8 3 Configure physical...

Page 55: ...in menu CC MIS operating Constraints When logging into Maintenance and Administration you are logging into UNIX This is not the same as a supervisor logging into CC MIS from a supervisor terminal Unauthorized use of console Anyone can change your password through the Modify Password function of the main menu This terminal provides direct access to CC MIS configu ration Improper use of this tool ca...

Page 56: ... You must already know the root or maint password in order to log on and receive the prompt for enter ing the new password 1 Verify that the system and maintenance console are on The system displays the following prompt Console Login 2 Enter maint The system displays the following prompt Password 3 Enter password The system displays the Maintenance and Administration menu or The system displays th...

Page 57: ...displays information about the menu options Note User interface screens in the Maintenance interface have help that is accessed through the HELP key or appropriate function key Press the HELP key to access the help text for these screens See step 3 3 2 Use the space bar or Return to page down the help text To go back to the previous page enter 1 and press Return Note The help screens for menu wind...

Page 58: ...lp Press the HELP key or appropriate function key to access the help screen 2 Depending on your terminal type you can use one of the following to scroll through the help text Prev Returns to the previous screen Scrn Moves to the next screen or Page Up Returns to the previous screen Page Down Moves to the next screen or Up arrow Returns to the previous line of text Down arrow Moves to the next line...

Page 59: ...splays the following prompt Do you want to change the maint user id password yes no 3 Enter y to change the password or enter n to keep the existing password and return to the Maintenance and Administration menu When y is entered the system displays the following prompt Enter a new password New password 4 Enter a new password minimum of one character The system displays the following prompt Re ent...

Page 60: ...on of the main menu This terminal provides direct access to CC MIS configu ration Improper use of this tool can cause system outage If you log out of the maintenance console without knowing that your password has been changed you won t be able to log on to Maintenance and Admin istration without obtaining the new password from the person who changed it ...

Page 61: ...1 Access the Maintenance and Administration menu 2 Enter l to log out from the menu The system displays the console login prompt Step 3 5 Logging out of maint Unauthorized use of console Anyone can change your password through the Modify Password function of the main menu This terminal provides direct access to CC MIS configu ration Improper use of this tool can cause system outage Be cautious abo...

Page 62: ...n menu Configuration menu The configuration menu is the first menu accessed from the main menu to configure the system establish switch links and define parti tions The CC MIS system must be running in order to use the config uration utility to add or delete partitions change data storage parameters and change disk allocation Figure 3 4 Configuration menu The Operating System Configuration command...

Page 63: ...vides access to commands used for upgrading software versions Figure 3 5 System upgrade utility menu Backup and restore menu The backup and restore menu provides access to commands used for customer backup of data It provides for the restoration of data in the event of data corruption Figure 3 6 Backup and restore menu ...

Page 64: ...ate switch configuration data command former ly available in the Supervisor interface Figure 3 7 Run state utilities menu Diagnostics menu The diagnostics menu provides access to diagnostic programs for CC MIS Figure 3 8 Diagnostics menu The File Transfer command is available only and displayed on this menu if you are logged in through the maintenance modem This command is not available on the Pow...

Page 65: ...re certain functions are per formed through the maintenance console CC MIS is automatically shutdown for functions requiring shutdown The shutdown command leaves the operating system and other non CC MIS software running The system is shut down from the Run State Utilities menu Figure 4 1 Run state utilities menu 4 Section 4 Shutdown Startup and Power down Shut down CC MIS Power up CC MIS Start up...

Page 66: ...leaving the op erating system non CC MIS programs and CC MIS maintenance software running If you request a maintenance function that can only be performed with CC MIS shutdown the maintenance and administration software au tomatically shuts down CC MIS The system does not need to be shut down manually The exceptions are the Test All I O Ports function and changing the Network Name both of which re...

Page 67: ...tion will bring down all CC MIS software Ready yes quit 4 Enter y Note Enter q to abort the shut down and return to the menu The system displays the following message CC MIS terminating CC MIS has been shutdown Use the Start the CC MIS System command to restart it Press RETURN to continue 5 Press Return The system displays the Run State Utilities menu The third option has changed to Start the CC M...

Page 68: ... quit Note If the time and date are wrong enter n The prompt Enter the correct time and date mmddHHMMyy is displayed Enter correct time and date and press the Return key The system displays the following message again Is the date and time date and time correct yes no quit Note The time and date for the system are specified here not read from the switch unless link is synchronized with switch If th...

Page 69: ...tem displays the following message CC MIS terminating Beginning operating system shutdown SHUTDOWN started Tues Apr6 14 11 40 CDT 1995 THE SYSTEM IS BEING SHUT DOWN NOW Log off now or risk your files being damaged NOTICE System secured for powering down 5 After the message NOTICE System secured for powering down is displayed turn off power with the power button on the front of the VME 6 Unplug pow...

Page 70: ... the following prompt Password 4 Enter the password The Maintenance and Administration menu is displayed 5 Select the Run State Utilities option The Run State Utilities menu is displayed 6 Enter s to start the CC MIS System If the CC MIS was running before the system was powered down it will automatically be restarted The system displays the following messages Start the CC MIS system Time Date Rea...

Page 71: ...utdown in xx minutes These mes sages appear every two minutes until the count is down to zero minutes Afterwards the system begins the shutdown process CC MIS was not running If CC MIS was not running when the power failure occurred perform the steps in Step 4 4 on the previous page to power up CC MIS CC MIS was running If CC MIS was running when the power failure occurred perform the step below t...

Page 72: ...4 8 297 2671 545 CC MIS Release 5 2 ...

Page 73: ... customer data to tape restore customer data from tape These functions are accessed through the Backup and Restore Utilities menu as shown in the figure below Figure 5 1 Backup and restore menu 5 Section 5 Backing up and Restoring data Accessing the backup and re store functions Restoring customer data Using a DATs tape and drive Backing up customer data ...

Page 74: ...kups The DAT tape drive is used to backup customer data and to install and upgrade new software versions Figure 5 2 DAT drive unit The system can be configured to perform an automatic backup each evening If your system is configured for backups be sure to leave a tape in the drive to record the backup 1 Enter b to access the backup and restore utilities menu The system displays the Backup and Rest...

Page 75: ...s the setting for a write protected tape To allow data to be written on a tape move the white tab to the right Figure 5 3 Digital audio tape The white tab must be all the way to the right in order to record data on a backup tape Note Use correct tape drive for backups On systems with both a DAT drive and a cartridge tape drive the DAT must be used backups Do not use the cartridge tape drive for ba...

Page 76: ... customer data when the CC MIS system is op erating Backing up customer data records the following information definitions database for selected partitions data database for selected partitions configuration database 1 If the tape is for a backup or database upgrade ensure the tape is not write protected Otherwise the tape should be write protected 2 Hold the tape so that the write protect mechani...

Page 77: ...h the storage calculator The specified du ration identifies the period of time data is saved before being automat ically purged from the database Manual backups Manual backups provide additional control over what is backed up The manual selections for BACKUP and RESTORE are as follows For configuration only backup and restore This backs up and restores the information defined through the maintenan...

Page 78: ...efault Backup value for each partition is yes if the nightly backup for the partition is enabled see Partition Options in Chapter 7 The default for NAPs is yes for Definition Database only The lower portion of the screen displays information about the current backup Messages such as Insert new tape are displayed in this area The tape number and item being backed up are also displayed Backup screen...

Page 79: ...hed or some other recoverable error has occurred Cancel backup Cancels the current backup after con firmation View backup log Allows the user to view the backup log without having to go through the Logs screen You can back up customer data only when the CC MIS system is operating Note Damage to tape drive Do not unload the backup tape from the tape drive during a backup Unloading the tape may caus...

Page 80: ... Insert a blank tape and wait until the tape drive is ready Press y when ready q to quit Ready y q 7 Enter y to begin the backup 8 During the backup process view the Backup Information area of the Backup screen for important information and messages regarding the progress of the backup Note A message will be displayed when a new tape needs to be inserted This area will also display the tape number...

Page 81: ...tabase Constraints You can restore data from a backup tape only when the CC MIS soft ware is operating Corrupted data Be sure that the software release of CC MIS used to create your backup tape matches the software re lease of CC MIS that restores the data Data will be corrupted and the system may not function as de signed if the releases do not match Improper database size When restoring a databa...

Page 82: ...e screen displays information about the current res toration Messages such as Insert tape are displayed in this area The tape number and item being restored are also displayed The Restore process for the configuration database cannot be performed if any partitions are running Restoration of a partition also requires that partition be stopped Note ...

Page 83: ... Start Restore command A pop up dialog box appears that may include the following messages Warning the existing contents of each database being restored will be removed immediately before the database is restored from tape Warning restoring the configuration database with a different hardware configuration than the current system may have undesirable results Warning restoring the configuration dat...

Page 84: ...nserted This area will also display the tape number and the name of the item being backed up 9 When prompted remove the tape from the cartridge tape drive by moving the eject latch from the right to the left or by pressing the eject button 10 To exit the Backup screen press the Commands function key and select the Exit option The Backup and Restore Utilities menu is displayed Note Partitions stopp...

Page 85: ... terminal serv ers available for CC MIS Partition configuration add a partition then specify the follow ing connection parameters partition options storage calculator disk allocation serial terminals static LAN terminals printers wallboards master privilege definition You access the Configuration main menu as shown in Figure 6 1 from the Maintenance and Administration menu 6 Section 6 Configuring ...

Page 86: ...in menu You access all configuration functions from the Configuration main menu CC MIS must be running to perform configuration Guidelines Perform the steps below to access the Configuration main menu 1 Access the Maintenance and Administration menu 2 Select c to access the Configuration main menu The system displays the Configuration main menu Step 6 1 Accessing the Configuration menu ...

Page 87: ...on screen contains system wide data This is the first screen accessed when setting up a new system Information contained in this screen includes system name network parameters and the maintenance printer setup Figure 6 2 System configuration screen 88K based platform version PowerPC platform version ...

Page 88: ...his is the name that ap pears when the uname n command is executed on the system at the UNIX prompt Network Address This is the network IP address that uniquely identifies the system on the LAN Netmask Used by routers to determine which bits of an IP address is the network ad dress Default Gateway Address of the gateway to the network on which CC MIS is located 1 Access the Maintenance and Adminis...

Page 89: ...entered for the printer name Use the port alloca tion key to view port allocations Note 1 The maintenance system printer can be connected to the VME using the parallel port Note 2 Graphical reports cannot be printed on the Maintenance Printer Unix Printer PowerPC platforms Designated unix defined printer where the maintenance reports and logs are spooled Printers on the PowerPC must first be confi...

Page 90: ...red as a dialup maintenance device for system mainte nance You cannot change these port assignments These ports along with the Maintenance printer belong to the base partition Ports contty02 and contty03 are located on the main processor board Configuring devices on these ports requires more processor time than if you use the other available ports If you use these ports to connect an ASCII dumb te...

Page 91: ...s Perform the steps below to view the port allocation screen 1 Access the Port Allocation screen by pressing the Port Allocation function key from the System Configuration screen 2 Select Exit to return to the Main Menu Step 6 3 Accessing the Port Allocation screen ...

Page 92: ...ated Note that on a PowerPC there can be 12 live links Upon entering the switch link configuration the screen appears as shown in Figure 6 4 Figure 6 4 Switch link configuration screen Initial Guidelines Perform the steps below to access the Switch Link Configuration screen 1 Access the Maintenance and Administration menu 2 Select Configuration to access the Configuration main menu The system disp...

Page 93: ...zation from the switch This field is left blank when no daily re initialization is required The secondary link field is available only if the link redundancy option is enabled on the load tape It can be left blank if link redundancy is not desired for this live link definition Time for the system is set and timezone differences are adjusted using the Synchronize to Switch Time and Timezone Adjustm...

Page 94: ...tforms Simulator link If simulator is chosen as the link type the Simulator Configuration field is displayed on the screen The Switch Link Configuration screen for a simulator link appears as shown in Figure 6 6 Simulator link definitions are specified to set aside a link number to specify that a partition should be connected to the simulator Figure 6 6 Switch link configuration screen Simulator l...

Page 95: ...7 Terminal Server screen Guidelines Perform the steps below to access the Terminal Server Configuration screen 1 Access the Maintenance and Administration menu 2 Select Configuration to access the Configuration main menu The system displays the Configuration main menu 3 Select Terminal Server Configuration to access the Terminal Server Configuration screen Step 6 5 Accessing the Terminal Server sc...

Page 96: ...the screen Enter the IP address and press the Return key Figure 6 8 Adding a Terminal Server Configuring a Terminal Server To configure a terminal server press the Configure function key The dialog shown in the figure below appears on the screen Follow the instructions on the screen to enter and configure the terminal server Figure 6 9 Configuring a Terminal Server ...

Page 97: ...Guide 6 13 CC MIS CC MIS Release 5 2 Editing a field To edit the fields of a terminal server listed on the Terminal Server screen press the Edit Field function key Figure 6 10 Editing a field on the Terminal Server screen ...

Page 98: ...uration screen is used to define Network Manage ment Systems NMS that may have access to the system wide infor mation defined by the Management Information Bases MIBs The two types of MIBs are CC MIS System MIB MIB 2 standard MIB The SNMP configuration screen is shown in the figure below Figure 6 11 SNMP configuration Due to the technical nature of the SNMP capability a background in network manag...

Page 99: ...ho are to receive traps generated by the system MIBs Name This name can be 1 to 15 characters in length Any character except the verti cal bar can be used The Read only and Read write communities can have the same name However it is not rec ommended When they both have the same name the Read write communi ty member list is searched first Members This area lists the IP addresses of SNMP managers th...

Page 100: ...nfiguration screen 1 Access the Maintenance and Administration menu 2 Select Configuration to access the Configuration main menu The system displays the Configuration main menu 3 Select SNMP Configuration to access the SNMP Configuration screen Step 6 6 Accessing the SNMP Configu ration screen ...

Page 101: ...ation Report Switch Link Configuration Report Partition Configuration Report Disk Allocation Report Connection Parameters Report Partition Options Report Static LAN Terminals Configuration Report Serial Terminals Configuration Report Printer Configuration Report Wallboard Configuration Report Storage Parameters Report Interval Configuration Report Simulator Configuration Report SNMP Configuration ...

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Page 103: ...nverting a partition from one mode to an other does not affect other partitions The partition configuration screen is accessed from the Configuration menu shown in Figure 7 1 Figure 7 1 Configuration menu 7 Section 7 Partitions local Note Refer to Section 8 for information on Networked CC MIS Partition configuration Storage calculator and viewing parameters Master Privilege Definition Requirements...

Page 104: ...artition options disk allocation storage calculator configuring a serial terminals configuring printers configuring wallboards configuring LAN terminals setting master privilege level and overrides The partition configuration screen is shown in Figure 7 2 Figure 7 2 Partition Configuration screen Operating modes Partitions are in one of four modes setup training precut or product The two states ar...

Page 105: ...isk for partition data storage must be selected in the Disk Allocation screen Data storage parameters for example number of groups posi tions storage durations must be set in the Storage Calculator screen A valid switch link must be selected in the Connection Parame ters screen For the Training mode only the simulator type can be selected For the product mode only live links can be selected Partit...

Page 106: ... the screen indicating whether the partition is valid for the current mode state Table 7 2 Partition configuration options Option Function Connection Parameters Displays the Connection Parameters screen Partition Options Displays the Partition Options screen Disk Allocation Displays the Disk Allocation screen Storage Calculator Displays the Storage Calculator screen Serial Terminals Displays the S...

Page 107: ...o access the Partition Configuration menu and add a partition 1 Access the Maintenance and Administration menu 2 Enter Configuration to access the Configuration main menu The system displays the Configuration main menu 3 Select Partition Configuration to access the Partition Configuration screen 4 Select Add Partition function key 5 Enter name for partition to be added up to 16 characters 6 Press ...

Page 108: ...ation menu 2 Enter c to access the Configuration main menu The system displays the Configuration main menu 3 Select Partition Configuration to access the Partition Configuration screen 4 Select the partition to delete 5 Confirm the deletion in the dialog box that appears 6 The partition is deleted and the system resources used by that partition are freed Step 7 2 Deleting a partition ...

Page 109: ...onnections and Maximum Logins Figure 7 3 Partition options screen The values in the brackets next to maximum fields indicates the range of available resources which is calculated by system wide limits minus the resources already in use by other partitions Therefore the valid range for any field with numer ical value is the system limits defined in the option of the distribution tape minus the sum ...

Page 110: ...d up This is useful when data database is very large and is already protected by a RAID device Backing up definitions allows for recovery from acci dental deletion of definitions Data Only Only the partition s historical data database is backed up Automatic Position Reassignment Enables or disables the ability for the agents associated with this partition to be automati cally reassigned to specifi...

Page 111: ...rmation is used to limit the number of running processes on the system This field must be greater than or equal to the Maximum Logins field Maximum Logins Maximum number of supervisors that can be logged in to the system for the partition at a given time This field must be less than or equal to the Maximum Supervisor Connec tions field Table 7 3 Partition options screen fields Parameter Descriptio...

Page 112: ...DST offset start time end time There are no spaces in the specification The initial STD and offset specify the standard time zone as described above The DST string and offset spec ify the name and offset for the corresponding day light savings time zone If the offset is omitted it defaults to one hour ahead of standard time The start field specifies when daylight savings time goes into effect and ...

Page 113: ...abling this option allows client PCs which are assigned a random IP address by a DHCP server to access the partition without con stantly changing the IP address assignment for the PC in the Static LAN Terminals screen this field is used to set the access password for this partition This password is required when the Dynamic LAN Terminal Access is enabled Note that this password is case sen sitive ...

Page 114: ...guration main menu The system displays the Configuration main menu 3 Select Partition Configuration to access the Partition Configuration screen 4 Press the Configuration Options function key to display Configuration Options menu 5 Select Partition Options from the Configuration Options menu The system displays the Partition Options screen Step 7 3 Accessing the Partition Op tions screen ...

Page 115: ...you may enter the storage calculator to compute the ap propriate size limit for a partition or change the size limit for a parti tion The Disk Allocation screen is available from the main menu as well as being available from the Configuration Options key inside the Partition Configuration screen When a partition is being moved to a new disk the Partition Moving prompt is displayed on the upper por...

Page 116: ...d space that is currently in use Computed as follows Space In Use Size Limit x 100 Disk No The disk number on which the parti tion s data resides This field is used to move a partition to a new disk Disk Alloc The portion of the entire disk that is al located to the partition Computed as follows Size Limit Disk Size x 100 1 In the Disk allocation screen cursor to the Disk No field 2 Enter the disk...

Page 117: ...ory where the physical de vice is mounted Disk Size The sum of all allocated partitions on a disk plus the remaining space avail able for allocation in megabytes Available Space The Disk Size minus the sum of all al located partitions of the disk Full The percentage of the total disk size that is allocated Num Partitions The number of partitions that are set up on this disk Table 7 4 Disk allocati...

Page 118: ... parameters of the histor ical database for a selected partition Figure 7 5 Storage calculator screen Guidelines Perform the steps below to review the database parameters 1 Access the Configuration menu 2 Select the Disk Allocation option 3 From the Disk Allocation screen select the Storage Calculator function key 4 The system displays the Storage Calculator screen Review the parameters 5 Press th...

Page 119: ...s a warning log message and continues to store data in the database and removes old est data from the database Refer to Table 2 1 for data storage parameters and their limits Guidelines Perform the steps below to change the size of the database You can allow the system to calculate your data storage parameters by pressing the Analyze Configuration function key The system will dis play recommended ...

Page 120: ...10 15 30 and 60 minutes Valid interval lengths are 0 5 10 15 30 and 60 Leave the field blank if you want to use the default setting Note The size limit field is editable in this screen Issues Concerning Interval Lengths 1 If you are using the Networking feature you should try to use the same interval lengths on each partition This allows for more concise data reporting when requesting interval bas...

Page 121: ... of the Connection Parameters screen Table 7 5 Connection parameter screen fields Parameter Description Switch Link Number Value is selected from a list of defined links This field determines the ACD pool or simulator to which the parti tion is connected ACD Subpool Name Selection from a list or manual entry is allowed in this field ACD Subpool Password Administrator provides password for live lin...

Page 122: ...n Configuration to access the Partition Configuration screen 4 Press the Configuration Options function key to display Configuration Options menu 5 Select Connection Parameters from the Configuration Options menu The system displays the Connection Parameters screen Step 7 7 Accessing the Connection Pa rameters screen On PowerPC there are only Unix and PC connectivity options Printersdirectlyconnec...

Page 123: ...he Add or delete function keys to add or remove a serial terminal To change a value in one of the fields highlight the value and press the Options function key When applicable select the desired value from the Options popup menu A supervisor may add change or delete terminals while the CC MIS software is running Note Note PC attached printers can only be added through the Re port Services command ...

Page 124: ...red terminal and press Return The new selection is added to the screen 4 To change the connection a Highlight the connection to be changed b Press the Options function key c Select Direct or Modem from the menu and press the Return key 5 To change the baud rate a Highlight the baud to be changed b Press the Options function key c Select the desired baud rate from the menu and press the Return key ...

Page 125: ...ms you of the way the printer is connected either Direct or PC The system supplies this information when a printer is attached You cannot change this field on a PC attached printer Figure 7 9 Printer Configuration screen For printers connected to a remote PC that are attached to the host by a LAN connection the port number is an IP address in Internet dotted format You cannot use this procedure to...

Page 126: ...n key and select an option b To change an option in the Connectivity fields highlight the option then press the Options function key and select the desired item from the menu c To select a printer highlight the Printer Model field then press the Options function key Select the desired printer from the menu and press Return d At the Printer Name field enter a unique printer name 4 Save the configur...

Page 127: ...Printer screen is displayed Listed on the screen are all printers currently configured 3 To change a printer definition perform the following steps a Highlight the Printer Model field of the entry to be changed b Press Options c Highlight your selection on the menu and press Return The cursor moves to the Printer Name field d At the Printer Name field enter a unique printer name e Repeat this step...

Page 128: ...om the system Guidelines Perform the steps below to remove a printer from the system 1 Access the Printers screen 2 Place cursor on device type 3 Press the Delete function key 4 Save and Exit using the Commands function key Print jobs are discarded Pending jobs are discarded when printers are removed Step 7 11 Removing a printer defi nition ...

Page 129: ...nufacture For Daktronics wallboards to see the address number unplug the de vice from power and then plug it in again The wallboard displays the message Unit OK and the device number For Nortel wallboards the address is programmed using the remote keypad a remote control de vice Constraints CC MIS supports up to five wallboard devices per port These devices may be chained together on a common port...

Page 130: ...ct the port for the wallboard 4 Edit the settings in each field as desired by highlighting the field and pressing the Options function key The Options menu with valid options for that field is displayed Items A and B are not displayed for terminal server ports a Select connectivity type Direct or Modem b Select a baud rate from the menu c Enter the address for the wallboard Daktronics a six digit ...

Page 131: ...d at run time by the Max Supervisor Connection parameter Perform the steps below to access the LAN Terminals screen to add LAN clients 1 Access the Maintenance and Administration menu 2 Enter c to access the Configuration main menu The system displays the Configuration main menu 3 Select Partition Configuration to access the Partition Configuration screen 4 Press the Configuration Options function...

Page 132: ...tering ranges Step 7 14 Adding LAN terminals 1 Access the Partition Configuration screen 2 Press the Configuration Options function key to display Configuration Options menu 3 Select LAN Terminals from the Configuration Options menu The system displays the LAN Terminals screen 4 Highlight the LAN terminal to be deleted then press the Delete function key 5 Select the Save Exit option from the Comma...

Page 133: ...ege areas that make up the master privilege definition and a selection to set supervisor over rides Guidelines Perform the steps below to access the Master Privilege Definition screen Note Partitions must be running to access the Master Privilege screens Selection of an option causes a secondary screen to be displayed This screen is used set the appropriate privileges or supervisor overrides The M...

Page 134: ...ivileges screen is shown in the figure below The com mands available in this screen are Exit and Save and Exit Note The Alarms privilege is displayed when the SNMP option has been enabled for the partition Figure 7 13 Display Privileges screen Report privileges The Report Privileges screen is shown in the figure below ...

Page 135: ... 7 33 CC MIS CC MIS Release 5 2 Figure 7 14 Report Privileges screen Configuration control privileges The Configuration Control Privileges screen is shown in the figure below Figure 7 15 Configuration Control Privileges screen ...

Page 136: ...een is shown in the figure below Figure 7 16 Supervisor Privileges screen Administration privileges Administrator privileges are enabled using the Administration Privileges screen The Administration Privileges screen is shown in the figure below Figure 7 17 Administration Privileges screen ...

Page 137: ...erride privileges Supervisor IDs must first be defined in Supervisor Definition in order for them to appear in this screen The screen displays all supervisors that are currently defined Supervisor IDs cannot be added or deleted in this screen Supervisors can be assigned an override so that their privileges are not restricted by the master privilege definition Figure 7 19 Supervisor Override screen...

Page 138: ...pervisor Name The name of the supervisor as defined in the Defi nitions Database ID The ID of the supervisor as defined in the Defini tions Database Master Override Whether the supervisor has master privileges The values for this field are No Privileges are restricted by the master privilege definition default Yes Privileges are not restricted by the master privilege definition ...

Page 139: ...p and Shutdown and Partition Configuration screens These screens allow you to change the state of partition by specifying either Running or Stopped The figure below shows the Maintenance and Administration menu Figure 7 20 Maintenance and Administration menu The figure below shows the Run State Utilities screen Figure 7 21 Run state utilities screen ...

Page 140: ...o access the Run State Utilities menu The system displays the Run State Utilities menu 3 Select Partition Startup and Shutdown to access the Partition Startup and Shutdown screen Highlight the desired position 4 Press the Options function key to display Options menu 5 Select the desired state for the partition from the Commands menu Note If CC MIS is running the system will prompt for confirmation...

Page 141: ...n under the Printer tab Refer to online Help for field descriptions on the Report Services screen The options under the Filing tab are used to specify how files are saved on the computer 4 After the report services are defined access the Report Parameters window In the Contents Style field select Data Export Report Then in the Output To field select the printer defined in step 3 Specify the desire...

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Page 143: ...eal time or historical data from one or more partitions in the network A high lev el view of the network feature is illustrated below 8 Section 8 Networked CC MIS Overview of a network Physical Network Configuration Virtual Network Configuration Steps for Establishing a Net work Switch Link Configuration Master Privilege Definition System Configuration Defining Network Access Parti tions Access to...

Page 144: ...C Supervisor C Is a local supervisor and can only view Partition 2B Supervisor D Through NAP 3 can view Partition 1B Partition 4A and Partition 4C node 1 node 2 node 3 node 4 To access network MIS data a supervisor must establish a session with a NAP Note Key Terms Network Access Partition NAP A partition that provides access to other partitions in the net work Note NAPs can only exist on a Networ...

Page 145: ...7 5 Define the NAP using Partition Configuration then specify all of the virtual nodes local partitions that the NAP will access in the network using the Virtual Network Configuration option from the Configuration Options menu 6 Define the intervals for the NAP by accessing the Interval Configuration screen if enabled from the Configuration Options menu refer to Chapter 7 The Configuration menu co...

Page 146: ... Network Name field was added to System Configuration to support the definition and security of the network All nodes belong ing to a particular network must have the same Network Name The Network Name received in a message is examined in order to de termine if a message should be processed Messages that are received that do not have the correct Network Name are discarded Figure 8 3 System Configu...

Page 147: ...d provides network access and security Network Hostname This name can be up to 15 characters in length This is the name that appears when the uname n command is executed on the system at the UNIX prompt Network Address This is the network IP address that uniquely identifies the system on the LAN Netmask Used by routers to determine which bits of an IP address is the network address Default Gateway...

Page 148: ...em baud rate and printer models Up to 25 characters can be entered for the printer name Use the port allocation key to view port allocations Note The maintenance system printer can be connected to the VME using the parallel port Unix Printer PowerPC platform Printer where the maintenance reports and logs are spooled This is a direct connect hard wired printer The unix printer can be added to any p...

Page 149: ... to which remote nodes the local node has access Selecting Physical Network Configuration from the Configuration main menu displays the Physical Network Configuration screen Figure 8 4 Physical Network Configuration screen The local node Node ID 0 is listed as part of the physical network configuration Initially the Node Name and Address are collected by the system configuration The address field ...

Page 150: ... and cannot be modified Address The IP address of the node Table 8 3 Physical Network Function keys Key Description Exit Exits the current screen Edit Field Allows you to edit or modify information in the selected field Add Node Adds a node to the Physical Network Displays a win dow prompting for the information for the new node Note If the maximum number of nodes has been reached the Add Node key...

Page 151: ...tion key and entering the Node Name and Ad dress The following screen shows the Add Node window Figure 8 5 Add Node menu After the node name and address are specified select the Commands menu then select the Submit option to add the node or Cancel to can cel the add action The following screen shows the Add Node window with its commands menu Figure 8 6 Add Node Commands menu ...

Page 152: ...is shown in the figure below Figure 8 7 Delete Node menu Table 8 4 Add Node commands Command Description Cancel Aborts the Add Node procedure Submit Submits and adds the node to the Physical Network Con figuration with the entered name and address then exits the Add Node Procedure Issues concerning the deletion of a physical node A physical node cannot be deleted if it is still referenced in a vir...

Page 153: ...each partition op erating in a different node Local partitions have access to local data only Use the procedures in Sections 6 and 7 to define local partitions NAPs are partitions that are used to access other partitions in the net work NAPs can only be added if the Networking feature is enabled and the maximum number of NAPs is set greater than zero Unlike local partitions NAPs do not receive dat...

Page 154: ... not appear in the pop up window and the partition name is input as described in Chapter 7 Delete Partition Deletes a partition A window containing a list of parti tions is displayed from which the partition to be deleted is selected A confirmation window is displayed before the partition is deleted Note The Delete Partition key is available only if a par tition has been configured The Add Partiti...

Page 155: ...t displayed on the screen if the limits for both partition types have been reached If the limit for one partition type for example NAP has been reached and the other Local has not then the function key is displayed The Partition Type in the Add Partition window is set to display as the default the partition type that has not reached its limit The other type is grayed in the Partition Type options ...

Page 156: ...rtition names can be up to 16 characters in length The initial set tings for a new partition are Mode Setup and State Stopped The partition type local or NAP is specified when adding a partition The NAP option will not be available to nodes that are not allowed to have NAPs or if the Maximum limit of NAPs has been reached Table 8 6 Add Partition commands menu Command Description Cancel Aborts the ...

Page 157: ...essed by the NAP The Virtual Network Defini tion screen is described later in this chapter Note Refer to Chapter 7 for information on adding Local partitions Note 1 Access the Maintenance and Administration menu 2 Enter Configuration to access the Configuration main menu The system displays the Configuration main menu 3 Select Partition Configuration to access the Partition Configuration screen 4 ...

Page 158: ...teps below to access the Partition Configuration menu and delete a partition This configuration information is not automatically deleted because it is possible that nodes may be dis connected or down during configuration changes Note 1 Access the Maintenance and Administration menu 2 Enter c to access the Configuration main menu The system displays the Configuration main menu 3 Select Partition Co...

Page 159: ...onfiguration Options command function key from the Partition Configuration screen The Configuration Options menu is shown in the figure below Figure 8 11 Configuration Options menu The following options are available using the Configuration Options function key Highlight a partition and from the Options menu select the options as listed below ...

Page 160: ...guage Support Use of Maintenance Printer Nightly Backups APR Local partitions only SNMP Support Flexible Intervals Maximum ACD Groups Maximum Positions Maximum Wallboard Ports Maximum Supervisor Connections Maximum Logins Disk Allocation Displays the Disk Allocation screen Flexible intervals Displays the Interval Configuration screen Note Displayed only if purchased Serial Terminals Displays the S...

Page 161: ...he Virtual Network Configuration screen fields are described in the table below Table 8 8 Virtual Network Configuration field descriptions Field Description Physical Node Name The name of a Physical Node Physical Node ID The ID of a Physical Node Local Partition Name The name of the Local Partition on the Physical Node that may be accessed via the NAP Local Partition ID The ID of the Local Partiti...

Page 162: ...en Add Partition Adds a partition to the virtual network This com mand displays a list of Physical Node Local Par tition pairs from which a partition to add can be selected Partitions that have already been selected are grayed Delete Partition Deletes a partition from the virtual network This command displays a list of Physical Node Local Partition pairs from which to select a partition to delete ...

Page 163: ... Delete Partition from Network window is shown in the figure below Figure 8 14 Delete Partition from Network screen The Delete Partition from Network confirmation window is shown in the figure below Figure 8 15 Delete Partition from Network confirmation screen ...

Page 164: ...igure 8 16 Partition options screen The values in the brackets next to maximum fields indicates the range of available resources which is calculated by system wide limits minus the resources already in use by other partitions Therefore the valid range for any field with numer ical value is the system limits defined in the option of the distribution tape minus the sum of all the oth er partitions v...

Page 165: ... for this partition Enabled All partition data is backed up Definitions Only Only the partition s defini tions database is backed up This is useful when data database is very large and is already protected by a RAID device Backing up definitions allows for recovery from acci dental deletion of definitions Data Only Only the partition s historical data database is backed up Automatic Position Reass...

Page 166: ...nd pass through that this partition can have at one time This informa tion is used to limit the number of running processes on the system This field must be greater than or equal to the Maximum Logins field Maximum Logins Maximum number of supervisors that can be logged in to the system for the partition at a given time This field must be less than or equal to the Maximum Supervisor Connec tions f...

Page 167: ...e and Administration menu 2 Enter c to access the Configuration main menu The system displays the Configuration main menu 3 Select Partition Configuration to access the Partition Configuration screen 4 Press the Configuration Options function key to display Configuration Options menu 5 Select Partition Options from the Configuration Options menu The system displays the Partition Options screen Ste...

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Page 169: ...iag nostics menu You access the diagnostic utilities listed below through the Diagnos tics menu The menu shown in the figure below is displayed when CC MIS is running and when not dialed in remotely Figure 9 1 Diagnostics menu when software is running 9 Section 9 Monitoring system functions Diagnostics main menu Test I O ports TCP IP switch link diagnostics Free disk space View monitor and print l...

Page 170: ...ac es the Test Individual I O Ports command Accessing the diagnostics menu Perform the steps below to access the Diagnostics menu 1 Access the Maintenance and Administration menu 2 Enter d to access the Diagnostics menu The system displays the Diagnostics menu Step 9 1 Accessing the Diagnostic menu ...

Page 171: ...urges data from the database based on the storage duration specified Therefore if more space is re quired for your database the historical database parameters may need to be changed Figure 9 2 Display Free Disk Space screen Perform the steps below to display the amount of free disk space 1 Access the Diagnostics menu 2 Enter d to display disk space The system displays the Display Free Disk Space s...

Page 172: ...lected on the system log then only those messages within the specified date and time range will be transferred The sys tem log includes filtering by partitions Figure 9 3 File Transfer screen This section is only for users logged in through the maintenance modem This option is not available during normal operation Note The File Transfer command is available only when the Motorola VME is accessed a...

Page 173: ...ace file or Init Data then skip to step 8 6 Press the Options function key The system displays the files available for transfer 7 Select a Link Trace file and press Return 8 Press the Commands function key The system displays the Commands popup menu which includes the Exit and Transfer commands 9 Select Transfer and press Return The system displays a list of supported protocols currently Kermit an...

Page 174: ...and will not test Supervisor terminal ports Note 1 Manually shut down software using the Shutdown the CC MIS System option on the Run State Utilities menu 2 Access the Diagnostics menu 3 Enter i to test the ports Note Does not test Windows ports The maintenance console displays the following message Testing all ports Note Additional messages may be displayed concerning the test and possible proble...

Page 175: ... MIS is running Figure 9 4 Test individual I O screen Perform the steps below to test an individual port Testing a port that is in use may have undesirable results and is not recommended Note 1 Access the Test Individual I O screen from the Diagnostics menu 2 At the prompt type the name of the port to be tested 3 To exit type q at the prompt Step 9 5 Testing an individual port The Test Individual ...

Page 176: ...at are generated by the CC MIS system Maintenance log This log contains log messages that are gener ated by the maintenance interface Install log This log contains information and errors pertaining to the installation process Backup log This log contains errors and information that are generated during the backup process Restore log This log contains information and errors generated during the res...

Page 177: ...2 14 ALL can be used to select all partitions Note The base partition is zero Start Time and Date The starting range time and date for the log messages to be included End Time and Date The end range time and date for the log messages Messages occurring af ter this date time will not be included 1 Access the Diagnostics menu 2 Enter l to display the Logs screen The system automatically selects the ...

Page 178: ...ld be case sensitive case insensi tive is the default whether or not the user wishes to do a text search or a regular expression search text search is the default the search option these include search forward from cursor search backward from cursor search forward from top of file default and search backward from bottom of file 1 Access the Diagnostics menu 2 Enter l to display the Logs screen The...

Page 179: ...will allow the user to view the log messages that are being gen erated but the messages will not be logged in the system log file Note The Monitor command will be available only if the selected log is the system log or maintenance log Perform the steps below to monitor a log 1 Access the Diagnostics menu 2 Enter l to display the Logs screen The Logs screen displays 3 Press the Options function key...

Page 180: ...ss the Diagnostics menu 2 Enter l to display the Logs screen The Logs screen displays 3 Press the Options function key The system displays the logs available for selection 4 Select a log and press Return 5 Press the Commands key The system displays the commands available for selection 6 Select the Print command and press Return The system sends the selected log to the maintenance printer Step 9 9 ...

Page 181: ...f a Commands menu Pressing a function key PF1 or PF2 depending on terminal type displays the Commands menu When a status screen is selected the system monitor screen is redrawn with the selected status The Set refresh rate command is selected from the Commands menu and allows the user to select how often the system monitor should up date its real time information Valid refresh rates are 1 60 secon...

Page 182: ...ass S is used to represent static meaning that the program never goes away and T for transient meaning the program only appears when requested 1 Access the Diagnostics menu 2 Enter v to display the View System Monitor screen The Program Status is displayed as the default setting To change the view select the desired option from the commands menu Step 9 11 Accessing the View System Monitor screen ...

Page 183: ...ed this program will be sent a USR2 signal when this program dies 6 1 If the n flag described below is set the program which requested this program will be sent a USR1 signal when this program dies 7 c There is a socket connection between this program and the program which requested it 8 d The program will be terminated if the program requesting it dies 9 n The program which requested this program...

Page 184: ... Processes with lower priority numbers are given higher priority This column is blank for transient programs that have not been started Sanity Indicates the amount of time left before a pro gram must report sanity again Programs that do not report within the Sanity time are killed Lower Portion of Screen Partition Type Partition type A BASE program serves all partitions A CUST program is an invoca...

Page 185: ...tatus screen fields Table 9 3 Lock status screen fields Parameter Description Partition Number and type of partition Base or Cust in the format Partn ID BASE or CUST Lock Name The name of the lock for example SYSDB and HBD_AGED Type Type of lock database or resource Max Maximum number of locks granted on the resource Blank indicates unlimit ed locks allowed Status Current status states are Unlocke...

Page 186: ... lock on that resource Note The lower portion of the screen displays additional information about the lock GR is the list of programs that have been granted a lock WT is a list of programs that are waiting for a lock Table 9 3 Lock status screen fields Parameter Description ...

Page 187: ...atus screen fields Parameter Description Type Type of partition Base or Cust Flags Four flags are d deleting s par tition stopped n partition is net work accessible and t template for this partition The indicates the flag is turned off ID The numeric ID of the partition Parent The ID of the partition s parent parti tion Status Three status states are Active Online and working Ready Is stopped or h...

Page 188: ...ent class of REPORTS US ERS or PCWALLBOARDS Limit The maximum number of each tran sient class allowed for this partition Active The count of programs of each tran sient class currently active Environment window When a partition is highlighted addi tional information concerning the par tition is displayed in the lower portion of the screen by selecting the Envi ronment function key An example of th...

Page 189: ...t status screen fields Table 9 5 Port status screen fields Parameter Description Port Name The name of TCP port Port ID The ID number of TCP port Connects The number of valid connection at tempts on the port since the system was brought up Bad Addr The number of connection attempts on the port from unconfigured PCs Bad State The number of invalid connection at tempts that failed because the partit...

Page 190: ...71 545 CC MIS Release 5 2 Limit The number of valid connection at tempts where connection would have exceeded the transient program limit for the partition Table 9 5 Port status screen fields Parameter Description ...

Page 191: ...lds Parameter Description PROGRAM NAME The name of the program SERVICE ID The ID assigned to each program For mat is partition ID process ID Partition ID 0 is reserved for the base partition This column will be blank for transient programs that have not started yet KBYTES The amount of memory in kilobytes currently used by the program This number includes attached shared memory so the total number...

Page 192: ...me since reset refer to Reset aver ages key below The lower portion of the screen dis plays the CPU Time and Percentage Utilization values for the entire CC MIS system The Reset averages key resets the PE RIOD counter and the AVG PER CENTAGE counter for the program the cursor is positioned on for the to tal CPU utilization or for all programs and the total CPU utilization depend ing on which is se...

Page 193: ...hen the user selects Physical Node Status from the Commands menu a screen similar to the following is displayed Figure 9 11 Physical Node Status screen Virtual Node Status When the user selects Virtual Node Status from the Commands menu a screen similar to the following is displayed This screen dis plays information concerning the partitions virtual nodes that are in cluded in the network Figure 9...

Page 194: ...set Mo dem Port command will then kill all processes running on that port and reset the modem Perform the steps below to reset the modem port 1 Access the Diagnostics menu 2 Enter r to reset the modem port The system checks to see if a dialup device exists and if it is in use If it does not appear to be in use then any processes running on the port are killed and the modem is reset If the modem is...

Page 195: ...racing is desired Figure 9 13 Link Trace screen multiple links When multiple links have been defined a prompt is displayed request ing selection of the link on which the link trace commands are to op erate The Link Trace command can capture the initializa tion data received from the host switch in a Link Trace file When Link Trace is started and stopped the on or off state is written to a file tha...

Page 196: ...to select a different link for the link trace commands Figure 9 14 CC MIS Link Trace menu screen The View Translated Link Trace and Print Translated Link Trace commands allow the user to choose which types of messages will be translated from their hexadecimal representation to a readable format The figure below is an example of the Message Translator Filter screen Figure 9 15 CC MIS Message Transl...

Page 197: ...of the untranslated Link Trace file Figure 9 16 Untranslated Link Trace file example The figure below is an example of the same messages in their translat ed form Figure 9 17 Translated Link Trace file example In the figures above messages marked by dsp are messages sent from the downstream processor CC MIS to the ACD host switch Those marked with swx are messages sent from the ACD host switch to ...

Page 198: ...ics menu 2 Enter t to access the Link Trace screen The Link Trace screen displays 3 Enter the link number 4 Press s and Return The system turns Link Trace on Note If Link Trace is on the Link Trace screen displays the Stop Link Trace command instead of Start Link Trace In order to stop the link trace once it has been activated the user again presses s and Return Step 9 13 Starting stopping link tr...

Page 199: ...nd Using the Search function The Search command allows you to search for a specific entry within the link trace file Figure 9 18 Search function key Pressing the Search function key causes the Search screen to be dis played The Search screen is shown in the figure below This command is available only if a Link Trace file exists Note 1 Access the Diagnostics menu 2 Enter t to access the Link Trace ...

Page 200: ... 297 2671 545 CC MIS Release 5 2 Figure 9 19 Search screen Search Instructions Instructions for using the search function are provided by pressing the Options function key Figure 9 20 Search options pop up ...

Page 201: ...Translator Filter screen will appear This screen will allow the user to choose which messages will be translated and printed Perform the steps below to use the Print Translated Link Trace com mand This command is only available if a trace file exists and the maintenance printer has been configured Note 1 Access the Diagnostics menu 2 Enter t to access the Link Trace screen The Link Trace screen di...

Page 202: ...Link Trace screen The Link Trace screen displays 3 Press pt and Return The system displays the Message Translator Filter screen 4 Enter p to proceed with the print command The system sends the translated Link Trace file to the maintenance printer Step 9 17 Printing a translated link trace file The Cancel Printing command is available only if a Link Trace file has been printed Note 1 Access the Dia...

Page 203: ...he steps below to use the Select Different Link command 1 Access the Link Trace screen 2 Press l and Return The system displays a Link Trace window 3 Enter the new link number The Link Trace menu screen is displayed Step 9 19 Selecting a different link for link trace ...

Page 204: ...P IP Switch Link Diagnostics command allows you to see if the link is operational The system sends a call packet across the spec ified link and reports any problems that occur The system displays any error messages Perform the steps below to check a switch link 1 Access the Diagnostics screen 2 Enter s to select TCP IP Switch Link Diagnostics The Link Diagnostics screen is displayed 3 Select the l...

Page 205: ... The Check X 25 Link command allows you to see if the X 25 link is operational The system sends a call packet across the specified X 25 link and reports any problems that occur The system displays any er ror messages Perform the steps below to check an X 25 link 1 Access the Diagnostics screen 2 Enter x to select X 25 Diagnostics The X 25 Diagnostics screen is displayed 3 Select the X 25 device to...

Page 206: ...the switch using that link This allows you to bring a link into service after it has been disabled Perform the steps below to enable an X 25 link 1 Access the X 25 Diagnostics screen 2 Highlight the link to be disabled 3 Press the Commands function key The system displays the Commands menu 4 Select the Disable option and press Return Step 9 22 Disabling an X 25 link 1 Access the X 25 Diagnostics s...

Page 207: ...izes the X 25 card associated with an X 25 device 1 Access the X 25 Diagnostics screen 2 Press the Commands function key The system displays the Commands menu 3 Select the Cancel option and press Return Step 9 24 Cancelling an X 25 link check On 88K based platforms this command initializes all of the devices ports on the affected card not just the selected device On the PowerPC this command initia...

Page 208: ...isplayed This screen provides access to other nodes in your physical network Figure 9 23 Physical Network Login screen To login to a physical node on the network 1 Use the arrow keys to highlight the desired node then press the Commands function key 2 A commands menu is displayed allowing you to exit or login through Telnet 3 Select the Telnet option The login prompt is displayed 4 Enter login inf...

Page 209: ...m the Run State Utilities menu The name of the command has been changed to Update Switch Configuration Data The Run State Utilities menu is shown in the figure below The prompt screen asking for the link on which to request the configuration update is shown in the figure below Figure 0 1 Run State Utilities menu Section 10 Configuration Updates Accessing the Run State Utilities menu Viewing the Co...

Page 210: ...s Enter the link number of the link to be updated Figure 0 2 Configuration update prompt screen multiple links 1 Enter r on the Maintenance and Admin main menu to select Run State Utilities The system displays the Run State Utilities menu 2 Enter u on the Run State Utilities menu to select the Update Switch Configuration Data command The system displays the Configuration update screen Step 10 1 Ac...

Page 211: ...k ______________________________________________ 1 From the Configuration update screen enter a y to run the configuration update for the specified link s or b q to quit without running the update _______________________________________________ For multiple links _______________________________________________ 1 From the Configuration update screen enter a the number of the desired link for the up...

Page 212: ...10 4 297 2671 545 CC MIS Release 5 2 ...

Page 213: ...s the databases so that no supervisor agent config uration or historical data is lost The Load New Software Version command is accessed by selecting the System Upgrade Utilities command on the Maintenance main menu then selecting the Load New Software Version command The System Upgrade Utilities screen is shown in the figure below Figure 11 1 System Upgrade Utilities menu 11 Section11 CCMISsoftwar...

Page 214: ...ware release You must be running a Release 3 x version of CC MIS to use this procedure This procedure is used to load a new version of the software for example 4 1 to 5 0 To upgrade from 2 x to 3 x refer to Chapter 2 It is highly recommended that a software upgrade should be per formed by installation engineers CC MIS supervisors and system ad ministrators should not upgrade CC MIS software If it ...

Page 215: ... Utilities menu Be sure to select all items for backup and WAIT FOR THE BACKUP TO COMPLETE To continue with the upgrade and not perform backup enter y at the following prompt Do you wish to continue yes no 4 Enter y to continue with the procedure or press n if you want to quit the software upgrade Note If your system contains both the DAT and cartridge tape drives refer to the note in the margin 5...

Page 216: ... the entry in step 7 the system continues with the upgrade and the following messages are displayed Extraction of files from tape completed CC MIS Release 5 X Installation The CC MIS installation tape may now be removed from the tape drive and stored in a secure place 9 Remove the tape and store it in a secure place The system will continue displaying messages A license keycode must be installed b...

Page 217: ...y 10 The system will now display the serial number keycode and custom er ID all all of the options and capacities that have been purchased and enabled for your system Review the options then type y at the Are these options correct prompt 11 Press RETURN to continue 12 After the loading of the new version is complete the CC MIS system will automatically start and all partitions that were running pr...

Page 218: ...g procedure to install and activate your new keycode 1 Login into the CCMIS Maintenance and Administration terminal 2 From the Main Menu type S to select the System Upgrade Utili ties Figure 11 2 Install License Keycode 3 From the System Upgrade Utilities Menu type I to select Install Li cense Keycode 4 The following screen appears Figure 11 3 System Serial Number 5 Type Y and press Return ...

Page 219: ...een shown below appears Figure 11 4 Entering Keycode 7 Enter the Keycode exactly as it appears on the keycode sheet 8 The following screen is displayed Figure 11 5 Confirm Settings 9 Verify settings and type Y then press Return 10 The screen shown below is displayed ...

Page 220: ... CC MIS Release 5 2 Figure 11 6 Continue Keycodes 11 Press Return to continue 12 Type Q to quit at the System Upgrade Utilites menu Note You must Shutdown and Restart CC MIS using the procedures Chapter 4 of this guide ...

Page 221: ...nu allows the transfer of the CC MIS System MIB and CC MIS Partition MIB definition files to selected Network Manage ment Systems NMS Figure 12 1 System Upgrade menu The Transfer SNMP MIB Definitions command is displayed on this menu only when the SNMP option has been enabled for the system Note 12 Section 12 SNMP transfer SNMP transfer session ...

Page 222: ...dure below to access the SNMP Transfer screen Figure 12 2 Sample SNMP transfer session 1 Access the System Upgrade Utilities menu 2 Type t to select the Transfer SNMP MIB Definitions command 3 The SNMP Transfer session screen is displayed Step 12 1 Accessing SNMP transfer screen ...

Page 223: ... If the partition MIB is selected then one MIB file will be transferred for each partition defined on the CC MIS system IP address The IP address of the machine to which the files are to be transferred user ID The user ID on the remote machine that is to receive the MIB files target directory The directory in which to place the MIB defini tion files on the remote machine password The password for ...

Page 224: ...12 4 297 2671 545 CC MIS Release 5 2 ...

Page 225: ...llows you to modify the OS configuration or to add components such as additional disks The Maintenance main menu is shown in the figure below Figure 13 1 Maintenance Main Menu PowerPC platform 13 Section 13 Operating System Config Accessing the OS Config menu Direct changes to the OS config uration Adding a new disk Changing time zone settings This section applies only to the AIX platform ...

Page 226: ...inter command displays a screen that al lows you to specify the printer to be added The screen below is dis played Select the desired operation Figure 3 3 Adding a Unix printer Use of the commands It is highly recommended that they be used only by trained system administrators on this menu can adversely affect your system Note that on the PowerPC all direct connect or LAN printers must be configur...

Page 227: ...inter The screen below is displayed Select the Help function key for addi tional information and field descriptions Figure 3 4 Specifying the name Selecting the p option displays a screen that allows you to specify the printer to be added The screen below is displayed Only the local remote ascii and hpJetDirect attachment types are useful for CC MIS purposes Figure 3 5 Adding the printer ...

Page 228: ...creen below is dis played if there are no printers defined If printers are defined select the printer to delete Figure 3 6 Delete printer screen Adding disk s command Selecting the Add Disk s to System command displays a screen that allows you to specify the disk s to be added If no disks are available for configuration the message shown below is displayed Figure 3 7 Adding disk s ...

Page 229: ...e shown below is displayed to allow you to abort the action prior to making any changes to the configuration Figure 3 8 Time Zone Typing Y and pressing Return results in the actions listed in the screen being performed To abort this operation type N and press Return This command changes your configuration and shuts down your system It is highly recommended that it be used only by trained system ad...

Page 230: ...essage shown below is displayed to allow you to abort the action pri or to making any changes to the configuration Figure 3 9 Direct OS Configuration Typing Y and pressing Return results in the configuration screen being displayed To abort this operation type N and press Return This command is used to change your system s It is highly recommended that it be used only by trained system administrato...

Page 231: ...C MIS CC MIS Release 5 2 Getting help Selecting the Help command displays a help screen that allows you to view information about the OS Configuration menu options The Help screen is shown in the figure below Figure 3 10 Help screen ...

Page 232: ...13 8 297 2671 545 CC MIS Release 5 2 ...

Page 233: ...e back of the VME 8420 for an accumulation of dust and lint Failure to keep the filter clean can result in VME shut downs The filter can become clogged and can cause the VME to shutdown due to over temperature The filter is located in the rear of the VME as illustrated in the figure below The filter should be checked during scheduled maintenance or cleaned as needed The filter snaps off for cleani...

Page 234: ...commended that the DAT heads be cleaned periodically using the DAT head cleaning tape The cleaning tape is shipped with the sys tem To use remove the DAT tape from the tape drive and insert the cleaning tape Follow the instructions that accompany the cleaning tape Damage to tape drive Do not unload the backup tape from the drive dur ing a backup Unloading the tape may cause dam age to the tape dri...

Page 235: ...CC MIS Maintenance Guide 14 3 CC MIS CC MIS Release 5 2 The DAT drive is shown in the figure below Figure 4 2 DAT drive unit ...

Page 236: ...14 4 297 2671 545 CC MIS Release 5 2 ...

Page 237: ...Part One Basics Appendices A B C D Technical Specifications System Log Messages Installing the SVR4 AIX OS Historical Database E System Configuration Reports ...

Page 238: ......

Page 239: ... message arrival rate MAR and the message service rate MSR Reliability Consistent configuration data ACD configuration data in the DMS ACD and in the CC MIS system are kept consistent with one another The DMS ACD maintains a master copy of the configuration data This data will be re quested by the CC MIS whenever it initializes for any reason such as recovery after the failure of the DATA LINK or ...

Page 240: ...otated daily Power failure A 900 VA Uninterruptable Power Supply UPS provides approximately 20 minutes of backup battery power If a power failure occurs CC MIS runs on the UPS until power is re stored If power is not restored before the UPS fails CC MIS automatically shuts down in an or derly manner CC MIS interval data will not be collected during the period if any that CC MIS is shut down Person...

Page 241: ...r more action codes The actions should be performed in the order listed If an action fails to resolve or determine the problem the next listed action should be performed The actions are A Possible installation problem If the system was installed recently re install system Otherwise contact TAS supply complete log messages B Contact TAS supply complete log messages C Use database storage calculator...

Page 242: ...ssages carefully If this log message occurs frequently contact design support and supply all log messages M Verify consistency of NOS logon parameters and switch datafill N Verify that all CC MIS partitions are configured with a valid subpool name O Verify that switch datafill parameters do not exceed CC MIS limits P Verify switch datafill parameters do not exceed database storage calculator param...

Page 243: ...nterface software and CC MIS host software AA Consult the restore log AB Check CC MIS configuration AC Re initialize the X 25 card via the X 25 Diagnostics screen in the maintenance interface AD Discontinue use of the Call Park feature AE Verify that switch datafill uses only one login ID partition per subpool AF The backup did not complete and may need to be restarted and monitored AG The restore...

Page 244: ...ion number in which the process is running instance indicates which instance of a process this is for processes which may have multiple invocations module module which generated the log message function function which generated the log message line line number within module at which error occurred other info may include items such as an operating system code for operating system errors The error m...

Page 245: ... code Action Code B Database record lookup failure xx rectype yyyy An error occurred while trying to obtain database structure information for the record type specified in the yyyy field xx gives the database error code Action Code B Database record lookup failure xx table yyyy An error occurred while trying to obtain database structure information for the record type used in the database table sp...

Page 246: ...ce Action Code B Language record parse error type xxxxx The program encountered a language record that it was unable to parse The type of the record being parsed is named in the xxxxx field Action Code B Main record parse error type xxxxx field nn The program encountered a main database record that it was unable to parse The type of the record being parsed is named in the xxxxx field and the field...

Page 247: ...dicates that the program was unable to open the named pipe specified by yyyy Named pipes are used for communicating between programs Action Code B Pipe write error pipe yyyy The program was unable to write to the named pipe specified by yyyy Action Code B Pipe read error pipe yyyy The program was unable to read from the named pipe specified by yyyy Action Code B Memory allocation failure The progr...

Page 248: ... also be generated by faulty memory Action Code B SIGSYS Bad argument to system call A system call was executed with invalid parameters Action Code B SIGPIPE Write to pipe with no read process A write was issued to a IPC pipe but the reader process is no longer active Action Code L SIGQUIT Unexpected signal A process received an unexpected signal to quit Action Code L SIGTERM Process terminated Th...

Page 249: ...yyy Indicates that the program was unable to connect to the listen socket specified by yyyy Action Code B Socket accept failed socket yyyy Indicates that the program was unable to accept a connection to the listen socket specified by yyyy Action Code B Lock error nn lock yyyy An error occurred specified by the nn field getting the lock specified by yyyy Action Code B File stat error file yyyy An e...

Page 250: ... J Node nnn xxxxxx is UP future The remote node whose ID and name are given by nnn and xxxxxx respectively is now operational Action Code J Starting network time synchronization future MAPA is starting to synchronize the time on the local node with the network time This log only appears during system start up Action Code J System shutdown completed MAPA has completed the orderly shutdown of the sy...

Page 251: ... ID that is already in use Action Code L Asked to add duplicate node address xxxxxx future A request was made to add a network node to the system using a node address that is already in use Action Code L Asked to add service for unknown program xxxxxx MAPA was requested to begin monitoring a program whose name given by xxxxxx is unknown to MAPA Action Code B Asked to change maximum on lock in unkn...

Page 252: ...ent SEMID iden tifies a semaphore and MSGID identifies a message queue nnn Specifies the ID number of the IPC object Action Code B Asked to run xxxxxx in inactive partition nnn A request was received to run program xxxxxx in a partition which is currently in the stopped state Action Code L Asked to run xxxxxx in unknown partition nnn A request was received to run program xxxxxx in a partition whic...

Page 253: ...re space available for storing private environment variables for the partition whose number is nnn Action Code B Error reading service ID from connection socket bytes n A request for a connection oriented service has failed because the complete service ID 4 bytes long could not be read from the connection socket MAPA was able to read only n bytes of the service ID Action Code B Failed to kill prog...

Page 254: ...twork Action Code J No object type in IPC register request from process nnn The type of Inter Process Communication IPC object was not specified in an IPC object registration request nnn is the process ID of the program which sent the request Action Code B Nodal time adjustment failed future MAPA was unable to make an adjustment to the nodal time in order to bring it in line with the network time ...

Page 255: ...ed has aborted abnormally xxxxxx and nnn is the name and process ID of the aborted program and dddddddddddddddd is the description of the abort cause Action Code B Program xxxxxx nnn is dead The program specified has died xxxxxx program name nnn programs process ID Action Code B Program xxxxxx nnn is insane The program specified was declared insane and will be killed by MAPA xxxxxx program name nn...

Page 256: ...AF_INET depending on whether the socket is for internal or external communication respec tively Action Code B Unable to create listen queue for stream socket The queue used to listen for requests on a stream socket could not be created Action Code B Unable to create message socket future MAPA was unable to create the message socket used to communicate with other nodes in the network Action Code B ...

Page 257: ...the LOCKS section of the file Action Code B Entry nnn in LOCKS section is invalid The file which describes the software configuration of the system contains an invalid instruction Specifically item number nnn in the LOCKS section of the file could not be parsed Action Code B Entry nnn in PARTITIONS section is invalid The file which describes the software configuration of the system contains an inv...

Page 258: ...le which describes the software configuration of the system contains an invalid instruction Specifically an invalid section was found in the file Action Code B Lock table is full The lock table has become full No more locks could be created Action Code B Message receive failed queue ID nnn Message queue read failed for some reason other than no messages in queue nnn is the message queue identi fie...

Page 259: ...e Record number nnn in the physical node table which describes the nodes in the network could not be parsed Action Code B Transient program class table is full The file which describes the software configuration of the system contains an invalid instruction Specifically too many transient program classes were defined Action Code B Unknown program xxxxxx associated with TCP port pppppp The file whi...

Page 260: ...ar end Action Code J End of initialization data download The switch has completed the initialization data download Action Code J Initialization data download beginning The switch has responded to the request to send initialization data and is about to start the initialization data download Action Code J Initiating a nosLogon DMSLINK is sending a nosLogon request to the switch Action Code J Initiat...

Page 261: ...eceived when no dspRequestInit request has been issued Action Code F K B ACD group primary dn associated with unknown subpool number nn A switchSendAcdGroupData message was received from the switch that referenced a subpool for which CC MIS has not received a switchSendSubPoolData message for Action Code F R ACD group configuration overflow error The merging of newly received initialization data w...

Page 262: ...ceived from the X 25 card a connect request The connect request is ignored Action Code H Data receive local failure on x25 port The X 25 card returned an error on the X 25 port identified by x25 port following an attempt to receive data from the port Action Code AC F B Data received on unknown circuit circuit closed Data was received on a circuit not currently in use The data is ignored and a disc...

Page 263: ...con figured on the software load tape Action Code O Hard limit of nnnn subgroups reached Indicates that more than nnnn unique subgroups exist in the ACD pool to which the CC MIS has been associ ated All further subgroups will be silently discarded The subgroup limit is determined from the options config ured on the software load tape number of positions configured 2 Action Code O Hard limit of nnn...

Page 264: ...s in the response to its request Action Code M LINK TRACE FILE SIZE LIMIT REACHED The link trace data file for this link has reached its maximum file size Link data tracing has been terminated Action Code J Link x25 port disabled with active circuit The X 25 port identified by x25 port was disabled via the X 25 Diagnostics screen in the maintenance inter face while an active connection to the swit...

Page 265: ...D group which is dif ferent from the ACD group that the CC MIS system believes it to be in This could be caused by lost messages on the X 25 link Action Code F Position configuration overflow error The merging of newly received initialization data with configuration information obtained from a previous ini tialization sequence has resulted in too many positions in the configuration This indicates ...

Page 266: ...t currently in use The reset is ignored Action Code L Response timeout on ro type request retrying DMSLINK has not received a response from the switch for the message whose type is given by ro type DMSLINK will retry the request up to three times before giving up and re establishing the link Action Code L Result message received for unknown invoke ID nnn DMSLINK received a return result for an inv...

Page 267: ...tion to the switch was terminated and the CC MIS is now attempting a new connection with the specified link Action Code F I S Synchronization regained after skipping nnn bytes DMSLINK has regained synchronization on the input data stream from the switch after skipping over nnn bytes of data Some data has been lost Action Code F System problem error type nn The switch is reporting a system problem ...

Page 268: ...ated by DMSLINK in response to conditions which prevent the process from continu ing normal execution This section lists these error messages ACD pool protocol xxxxx is not supported The ACD pool protocol datafilled on the switch for this link is invalid Action Code Q Data transmit local failure on x25 port The X 25 driver returned an error while attempting to transmit data to the switch via the X...

Page 269: ...argument error stating that it does not recognize the application ID Action Code Q Unable to start simulator process DMSLINK was unable to start the simulator process for a simulated link Action Code B Undefined pool name The pool name as read from the system database does not match any ACD pool datafilled on the switch Action Code M User ID or password is invalid The user ID or password as read f...

Page 270: ...eived CCLINK received an unknown message Action Code B Configuration Control transaction log is corrupted The Configuration Control transaction log has become corrupted Action Code B Switch connection aborted The switch aborted it s connection Action Code B Switch connection has aborted retrying The switch has aborted its connection CCLink is attempting to reconnect Action Code B Unable to send LM...

Page 271: ...system is extremely busy and grgen needs to defer sanity a second time Action Code R Unable to lock DATA database RPTGEN was unable to obtain a lock on the data database Action Code L Unable to unlock DATA database RPTGEN was unable to release the lock on the data database Action Code L The following errors are all warning messages dealing with file close and file unlink errors These errors occur ...

Page 272: ...age is displayed if an error occurs when calling ggopen Action Code B Unable to set axis label and scaling rc xxxx This message is displayed if an error occurs when calling ggaxis Action Code B Unable to replace legend strings rc xxxx This message is displayed if an error occurs when calling gglegend Action Code B Unable to replace text strings rc xxxx This message is displayed if an error occurs ...

Page 273: ...red trying to obtain a read lock on the configuration database Action Code B Unable to obtain CONFDB write lock An error occurred trying to obtain a write lock on the configuration database Action Code B Unable to unlock configuration database An error occurred trying to unlock the configuration database Action Code B Fatal Error Messages Fatal error messages are generated by CFGDBin response to c...

Page 274: ...System Log Messages CC MIS CC MIS B 34 297 2671 545 Release 5 2 File tell error file yyyy An error occurred trying to perform an ftell on the specified file Action Code B ...

Page 275: ...not write message to cfgmgr An error occurred trying to write a message to the cfgmgr Action Code B COMPORTS table access failure rc xxxx An error occurred trying to access the COMPORTS database table Action Code B CUST_INFO table access failed for custID xxxx rc xxxx An error occurred trying to access the CUST_INFO database table Action Code B CUST_INFO table access failed for partition xxxx An e...

Page 276: ... acknowledgment to PID xxxx An error occurred trying to send the move acknowledgment to the specified process ID Action Code B Failed to set up system database for partition xxxx An error occurred trying to set up the system database for the specified partition Action Code B Insufficient space on disk to change partition size to xxxx megs An error occurred trying to set up the system database for ...

Page 277: ... register a shared memory segment with MAPA Action Code B could not register yyyy shared memory segment with MAPA rc xxxx An error occurred trying to register a shared memory segment with MAPA Action Code B could no restart partition xxxx after mode change An error occurred trying to restart the specified partition after a mode change Action Code B could not stop partition xxxx to change modes An ...

Page 278: ...artition in product mode Action Code AI No more partitions using a live link may be started max xxxx The maximum number of live partitions has already been reached Action Code AI No subpool name defined for partition xxxx There is no subpool name defined for the specified partition Action Code AI No subpool password defined for partition xxxx There is no subpool password defined for the specified ...

Page 279: ... B lost connection with client The connection was lost with the client Action Code B message acknowledgment fails type xxxx sequence xxxx An error occurred trying to send a message acknowledgment Action Code B socket read error A socket read error occurred Action Code B COMPORTS table access failure Unable to access record in the COMPORTS table Action Code B CUST_INFO table access failure custID x...

Page 280: ...NECTS table access failure Unable to access record in the LANCONNECTS table Action Code B PRINTERS table access failure Unable to access record in the PRINTERS table Action Code B WALLBOARDS table access failure Unable to access record in the WALLBOARDS table Action Code B COMPORTS table access failure rc xxxx Unable to access record in the COMPORTS table Action Code B CUST_INFO table access failu...

Page 281: ...able Action Code B Cannot start partition xxxx Error trying to start the specified partition Action code B Configuration problem for partition xxxx There is a configuration problem with the specified partition Action Code B Failed to retrieve CUST_INFO record for partition xxxx rc xxxx Error trying to retrieve a record from the CUST_INFO table for the specified partition Action Code B Failed to re...

Page 282: ...initalization response error occurred for link xxxx A re initialization response error occurred for the specified link Action Code B SIGTERM process terminated The SIGTERM signal was received Action Code J Unable to connect to link xxxx Error trying to connect to the specified link Action Code B cfgdb error xxxx reading yyyy table An error occurred trying to read the specified table Action Code B ...

Page 283: ...Action Code J Move of partition xxxx failed The move of the specified partition has failed Action Code B Move of partition xxxx successful The move of the specified partition was successful Action Code J Fatal Error Messages Fatal error messages are generated by CFGMGR in response to conditions which prevent the process from continuing normal execution This section lists these error messages Unabl...

Page 284: ... not prevent the pro cess from continuing execution No element records associated with quadrant Indicates that the real time display subsystem could not find the data element specifications for a quadrant defini tion The real time display screen will not be entered in this case Action Code B Printer type xxxx is not supported Areal time display snapshot report has been requested for a printer whic...

Page 285: ...empting to determine the number of elements in a list Action Code B Error sending file to the printer An error occurred trying to print the current list Action Code V Format error in print job status file yyyy The print job status file contains a format error Action Code B Format error on line xxxx in print job file yyyy The print job file contains an error on line xxxx Action Code B Print job fil...

Page 286: ...97 2671 545 Release 5 2 Invalid baud rate An invalid baud rate was specified on the command line Action Code B No list menu has been built Indicates that a list name was searched for when there was no valid list cur_list_type 0 Action Code B ...

Page 287: ...t match the screen where help is being sought Action Code B No found in keyboard description entry Entry in term KD file is improperly formatted Action Code B No terminating found for keyboard label A key translation specification in the term KD file contains only the name of the key Action Code B Keystroke sequence missing The sequence of characters sent from the keyboard for this key is missing ...

Page 288: ...de B Logical video attribute definition is missing One of the video attributes was not defined for the selected terminal type Action Code B No found in special character entry The entry in the term SC file is improperly formatted Action Code B Logical character code is invalid The internal character code is not within the range of 1 254 Action Code B Physical character code is invalid The external...

Page 289: ...ess from continuing normal execution This section lists these error messages cannot acquire memory from system There exists an insufficient amount of system memory to create the key handling information tables Action Code B Invalid logical key name in keyboard file In initializing key translation specifications in the term KD file an unknown key name has been encountered Action Code B Pathname of ...

Page 290: ...d access rights available an error occurred in reading the file Action Code B Error reading special characters file Though the term SC file was located and allowed read access an error occurred during reading it Action Code B Could not set terminal into raw mode Attempt to reset standard input parameters failed Action Code B Non contiguous CELL array This error indicates that the DSP s memory allo...

Page 291: ...tion data has been received for more than the maximum number of agent positions nnn specifies the current maximum Action Code O Maximum number of supervisors nnn exceeded Initialization data has been received for more than the maximum number of supervisor positions nnn specifies the current maximum Action Code O Can t get Database Lock STSMGR Manager was unable to acquire the database lock Action ...

Page 292: ...n time was less than zero Action Code Error xxxx moving agent xxxx into assigned APR subgroup xxxx An error occurred while trying to move an agent into their assigned APR subgroup Action Code I Error xxxx returning position xxxx to prior subgroup xxxx An error occurred trying to return position xxxx to its prior subgroup xxxx Action Code Error xxxx sending request assign agent xxxx to assigned APR...

Page 293: ...ssages The following messages do not actually indicate an error condition but are used as notification of significant events which occur as part of normal operation Transitioning to Daylight Savings Time The STSMGR process has switched to daylight savings time Action Code J Transitioning to Standard Time The STSMGR process has switched to standard time Action Code J AGE request has been issued An ...

Page 294: ...ers are updated Action Code J Opening LOB statistics interval file Occurs when the storage parameters are updated Action Code J Opening Walkaway statistics interval file Occurs when the storage parameters are updated Action Code J Storing LOB data by group Occurs when data is changed from store by agent to store by group Action Code J ...

Page 295: ...or partition xx DBSTORAGE database table not initialized properly for this partition Action Code B Error reading configuration data base An error occurred trying to read from the configuration database Action Code B Error creating SWXIF socket Error trying to communicate withe the DMSLINK process Action Code B Cannot decrease size limit below disk required in storage calc xxxx mb Size limit must b...

Page 296: ...tition Error changing the mode of a partition Action Code B Operation failed An error occurred while trying to update the switch links Action Code B Unable to read customer options file An error occurred trying to read the customer options file Action Code B Unable to open yyyy file An error occurred trying to open the specified file Action Code B Unable to read yyyy file An error occurred trying ...

Page 297: ...s disabled on a partition basis Changes are disabled for a particular partition Action Code J Partitions in SETUP mode may not be started Trying to start a partition in SETUP mode failed Action Code AI A SIMULATOR type link is required for this operation Operation requires a simulator link Action Code AI A LIVE type link is required for this operation Operation requires a live link Action Code AI ...

Page 298: ...ured in the database Action Code B Could not stop this running partition Error trying to stop partition Action Code B MAPA could no start this partition MAPA encountered an error trying to start specified partition Action Code B Fatal Error Messages Fatal error messages are generated by MPSA in response to conditions which prevent the process from continuing normal execution This section lists the...

Page 299: ...e Action Code L Directory number xxxxxxxxxx not found call discarded Called number could not be found Action Code L Invalid position No matching position id found for the reassign position request Action Code L RO rejected by simulator Invalid RO received by DMSSIM Action Code B RO rejected by DSP This error message is sent any time the DSP rejects an RO Action Code B Unable to decode NOP message ...

Page 300: ...this type with code xx Action Code B OPDU Invalid Argument Error xx An OPDU was received of this type with code xx Action Code B Operation Sequence Error xx An OPDU was received of this type with code xx Action Code B OPDU Operation Sequence Error xx An OPDU was received of this type with code xx Action Code B Application Resource Shortage Error xx An OPDU was received of this type with code xx Ac...

Page 301: ...gal Control message type xxxx Illegal Loadmgmt message type xxxx Illegal Response message type xxxx Illegal message type xxxx LoadMGMT Error Cannot reassign ACDDN yyyy to new subpool LoadMGMT Error Invalid ACDDN yyyy LoadMGMT Error Invalid ACDDN Line Priority xxxx LoadMGMT Error Invalid ACDDN Trunk Priority xxxx LoadMGMT Error Invalid ACDDN priority xxxx LoadMGMT Error Invalid Active State xxxx Lo...

Page 302: ...System Log Messages CC MIS CC MIS B 62 297 2671 545 Release 5 2 CHG_ORGANN CHG_TMDTHRTE CHG_TMDTHRTE_TIME ...

Page 303: ...r Invalid Overflow Type value xxxx LoadMGMT Error Invalid Preference Weight Factor xxxx LoadMGMT Error Invalid Priority Promotion time xxxx LoadMGMT Error Invalid RI Factor xxxx LoadMGMT Error Invalid Recorded Announcement xxxx LoadMGMT Error Invalid Service value xxxx LoadMGMT Error Invalid Subpool number xxxx LoadMGMT Error Invalid Threshold Route xxxx LoadMGMT Error Invalid Time Delay Overflow ...

Page 304: ... xxxx X 25 Local data transmit failure xxxx on CIREF xxxx xxxx X 25 Reset confirmation X 25 Reset on CIREF xxxx xxxx with cause xxxx and code xxxx X 25 Undefined X 25 event xxxx Illegal Command message type xxxx received from dmssim Illegal Control message type xxxx received from dmssim Illegal Error message xxxx received from dmssim Illegal Loadmgmt message type xxxx received from dmssim Illegal ...

Page 305: ...xx System Problem Error xxxx Unable to decode NOP message Hex dump follows Unrecognized option yyyy in command line Fatal Error Messages Fatal error messages are generated by the DMS Simulator in response to conditions which prevent the process from continuing normal execution This section lists these error messages Action Code B Unrecognized option yyyy in command line An illegal command option w...

Page 306: ...too long A packet was received that was greater than 4096 bytes in length If the error occurs very infrequently then it could be due to transmission errors otherwise it indicates a design error Action Code L Acknowledgment timeout session terminated An acknowledgment for a transmitted message has not been received within the acknowledgment timeout period The Windows Server process is assuming that...

Page 307: ...t it does not recognize This proba bly indicates that the client software version is newer than the host software version Action Code Z B Database delete request for unknown table xx The Windows Server process received a database delete request for a table that it does not recognize This proba bly indicates that the client software version is newer than the host software version Action Code Z B Da...

Page 308: ... yyyy has logged out This message is logged whenever a supervisor logs out of the CC MIS system The yyyy is replaced by the super visor name Action Code J Fatal Messages Fatal error messages are generated by WINSERV in response to conditions which prevent the process from continu ing normal execution This section lists these error messages Invalid arguments passed Invalid parameters were specified...

Page 309: ...file yyyy Age was unable to remove ager signal file Action Code B Could not reduce database size Age was unable to remove data to make more space Action Code C Can t read storage limits for yyyy yyyy An error was encountered when reading the config db Action Code B Could not create ager signal file yyyy Age was unable to create the ager signal file Action Code B Unable to lock HDB_AGED database Ca...

Page 310: ...bled Removing data files Walkaway statistics enabled Removing file yyyy A file was removed due to day limits or database size limits Action Code J Fatal Messages Fatal error messages are generated by AGE in response to conditions which prevent the process from continuing nor mal execution This section lists these error messages Failure to initialize AGE Age was unable to obtain a lock on the datab...

Page 311: ...henever a restore is started through the maintenance Restore screen Action Code J Nightly backup failed This message is logged whenever the nightly backup fails after it has been successfully initialized Action Code W Ad hoc backup failed This message is logged whenever an ad hoc backup fails Action Code W Restore Failed This message is logged whenever a restore fails Action Code AA Error starting...

Page 312: ...t events which occur as part of normal operation Ad hoc backup beginning This message is logged whenever an ad hoc backup is started through the maintenance Backup screen Action Code J Ad hoc backup completed This message is logged whenever an ad hoc backup completes Action Code J Nightly backup beginning This message is logged whenever the nightly automatic backup is started Action Code J Nightly...

Page 313: ...ystem Log Messages CC MIS CC MIS Release 5 2 Error initializing utility list An error occurred initializing an internal list Action Code B Bad message from barmgr An error occurred communicating with the BARMGR process Action Code B ...

Page 314: ...o the Wallboard Process Messages listed in STANDARD ERROR MESSAGES on page 1 may also be generated by this process Fatal Error Messages Fatal error messages are generated by a Wallboard process in response to conditions which prevent the process from continuing normal execution This section lists these error messages Invalid baud rate An invalid baud rate was specified on the command line This err...

Page 315: ... as having trace file yet it cannot be found Action Code B Partition outside range 0 xxxx A partition was detected that exceeds the number of current partitions Action Code B Error closing index file Maint was unable to close the log index file Action Code B Error removing index file Maint was unable to remove and initialize the log index file Action Code Unknown logger command xxxx data xxxx An u...

Page 316: ...nerated by a Maint process in response to conditions which prevent the process from con tinuing normal execution This section lists these error messages Invalid Group DN filter yyyy An invalid group DN filter was specified on the command line Action Code B Invalid Position Id filter yyyy An invalid position Id filter was specified on the command line Action Code B Invalid Agent Id filter yyyy An i...

Page 317: ...r pipe specification Action Code B Missing log command pipe argument c The command line to the system log controller did not include the log command pipe specification Action Code B Missing log index file argument i The command line to the system log controller did not include the log index argument Action Code B Missing log file argument l The command line to the system log controller did not inc...

Page 318: ...System Log Messages CC MIS CC MIS B 78 297 2671 545 Release 5 2 Invalid option An invalid was passwd to cfg_if Action Code B List error detected An element in a list was not found Action Code B ...

Page 319: ...S on page 1 may also be generated by this process Warning Messages This section lists the warning messages that may be generated by Scheduler These messages usually indicate an unusual condition that can be appropriately handled by the process and which does not prevent the process from con tinuing execution No response from CCLINK Scheduler timed out trying to run a change order Action Code R Fat...

Page 320: ...eration function is aborted Action Code B Database delete failed table xxxxx key yyyyy The database server was unable to delete the record whose key value is yyyyy from database table xxxxx Action Code B Database open error database xxxxx The database server was unable to open the database file specified by xxxxx Action Code B Database write access denied database xxxxx The database server attempt...

Page 321: ...er was unable to get an exclusive lock on the definitions database for the reason indicated in the xxxxx field Action Code B Unrecognized database command received type xx The database server received an invalid message type from a client program The invalid message type is given in the xx field Action Code B Fatal Error Messages Fatal error messages are generated by the Definitions Database Serve...

Page 322: ...System Log Messages CC MIS CC MIS B 82 297 2671 545 Release 5 2 ...

Page 323: ...during the up grade and will be required after the new OS is loaded If you are using NTOS 1 x this information must be obtained from the network administrator Note 1 Ensure that the system has been powered down from the Run State Utilities menu 2 Place the operating system tape in either the cartridge tape drive or DATs drive as applicable and close the tape drive latch 3 Turn the Motorola VME sys...

Page 324: ...e following prompt displays 187 Bug 7 Enter the following at the 187 Bug prompt bo 0 40 COREunix for cartridge drive or bo 0 50 COREunix for DAT drive 8 A message similar to the following is displayed next depending on drive then the system boots from the op erating systems tape Booting from VME187 Controller 0 Drive 40 Loading COREunix 9 The system continues to boot When the custom installation b...

Page 325: ...GE and DAT tape drive in the system If there is only one tape device the prompt will not be displayed no selection entry is required for step 11 and the messages in step 12 are displayed 12 Type c to select CARTRIDGE device or type d to select DAT drive 13 Regardless of the entry in step 11 the install program continues with the following messages INSTALL has identified the following disks in this...

Page 326: ... each installed disk When the selection is completed the installation displays a list of all installed disks and the selected setup options 19 After the list of disks and setup options the installation displays the following prompt Are these disk setup options correct 20 If the setup options are not correct enter no The Installation then repeats the disk setup If the setup options are correct ente...

Page 327: ...mpts for a host name after the root password has been selected Setting host name If you know the host name to be given to this system you can enter it now Otherwise just press RETURN to keep the default Enter the host name ccmis 26 Enter the system s host name if known or press the Return key to use the default The installation prompts for the system s IP address Setting Internet IP address If you...

Page 328: ...lowing prompts appear on the terminal SelfTest Boots about to Begin Press BREAK at anytime to Abort ALL AutoBoot about to Begin Press ESC to Bypass SPC to Continue Once interrupted the bug prompt should appear PPC1 Bug 3 Insert the AIX Operating System installation tape into the DAT tape drive 4 Determine the address of the DAT tape drive by issuing the IOI command at the bug prompt Output similar...

Page 329: ...ew seconds and try the command again 6 Once the boot command has been issued the following should appear on the terminal Booting from NCR53C825 Controller 0 Drive 50 Device Name pci 80000000 pci1000 3 c 0 tape 5 0 Loading Operating System IPL Loaded at 03C51000 Residual Data Located at 03F7F000 A delay of approximately 90 seconds occurs at this point while the system boots a minimal operating syst...

Page 330: ...umber 1 is not echoed on the terminal The system pauses for a while before the next screen shown below appears 8 Press the Enter key to continue the installation in English The following screen should appear 1 The Enter and Return keys perform the same function either may be used Installing the AIX OS continued Continued on next page ...

Page 331: ...l be destroyed 10 Press the Enter key to begin the installation The installation will display a progress screen shown below during the install The entire installation process at this point will take from 18 to 20 minutes When the installation completes the system will reboot from the hard disk You will then be able to login to the system as the root user to begin the installation of the CC MIS sof...

Page 332: ...Installing the operating system CC MIS CC MIS C 10 297 2671 545 Release 5 2 ...

Page 333: ...group 776 destination group day interval i_agent 164 agent ID supervisor ID destination group day interval i_lob 32 destination group LOB code day interval agent subgroup i_acddn 120 source ACD DN source group day interval i_WALK 24 source group day interval walk code d_ovrflw w_ovrflw m_ovrflw 160 source group destination group day or week or month d_group w_group m_group 768 destination group da...

Page 334: ...culator It is allocated with enough space to handle the storage parameters specified Additionally the database is compressed to max imize storage potential The average compression ratio of 54 is reflected in storage calculator values The overhead for a boot disk is 350 Mbytes The overhead per partition is 50 Mbytes The database storage calculator pre allocates disk storage for historical data base...

Page 335: ...orage of LOB statistics by agent by group by agent or none STORE_WALK_ STATS Yes No flag for storage of Walkaway statistics all or none SHIFTS Number of shifts in a day HOURS_PER_DAY Number of hours per day DAYS_PER_WEEK Number of days per week KEEP_INTERVAL Number of days to keep interval data KEEP_DAILY Number of days to keep daily data KEEP_WEEKLY Number of weeks to keep weekly data KEEP_MONTHL...

Page 336: ...5 3 If STORE_WALK_STATS Group Walk_grp_interval ACD_GROUPS x AVG_WALKS_GROUP Walk_grp_day Walk_grp_interval x 5 3 else Agt_Grp_Spv_Interval POSITIONS 1 POSITION_REASSIGNS_PERCENTAGE 100 Agt_Grp_Spv_Day Agt_Grp_Spv_Interval SHIFTS Src_Dest_Grps_Interval ACD_GROUPS SRC_DST_INTERFLOW_FACTOR Src_Dest_Grps_Day Src_Dest_Grps_Interval 1 6 LOB_Grp_Interval Agt_Grp_Spv_Interval AVG_LOBS_GROUP LOB_Grp_Day A...

Page 337: ... Agt_Grp_Spv_Interval ACD_GROUPS else Intervals_Day HOURS_PER_DAY 2 Days_of_Int_Data KEEP_INTERVALdiv7 DAYS_PER_WEEK KEEP_INTERVALmod7 Intervals_to_Store Days_of_Int_Data Intervals_Day Days_to_Store KEEP_DAILYdiv7 DAYS_PER_WEEK KEEP_DAILYmod7 Num_i_ovrflw Src_Dest_Grps_Interval Intervals_to_Store Num_i_group ACD_GROUPS Intervals_to_Store Num_i_agent Agt_Grp_Spv_Interval Intervals_to_Store Num_i_lo...

Page 338: ...ONTHLY Num_m_walk Walk_Grp KEEP_MONTHLY Num_d_event AGENT_EVENTS AGENTS KEEP_LOG_EVENTS Interval_Storage sizeof i_ovrflw Num_i_ovrflw sizeof i_group Num_i_group sizeof i_agent Num_i_agent sizeof i_lob Num_i_lob sizeof i_acddn Num_i_acddn sizeof i_walk Num_i_walk Daily_Storage sizeof d_ovrflw Num_d_ovrflw sizeof d_group Num_d_group sizeof d_agent Num_d_agent sizeof d_lob Num_d_lob sizeof d_acddn Nu...

Page 339: ...he partition is the resulting Disk_Required_by_Partition value from the above equation Log_Event_Storage sizeof d_event AGENT_EVENTS AGENTS KEEP_LOG_EVENTS Data_Storage Interval_Storage Daily_Storage Weekly_Storage Monthly_Storage Log_Event_Storage Disk_Required_by_Partition Data_Storage Partition_Overhead ...

Page 340: ...Historical database CC MIS CC MIS D 8 297 2671 545 Release 5 2 ...

Page 341: ...provide a record of system configuration changes and setup The system configuration reports are accessed through the Maintenance interface by selecting the Reports option from the Configuration menu Figure E 1 Configuration menu e System Configuration Reports Available system configuration reports ...

Page 342: ...nfiguration Report Printer Configuration Report Wallboard Configuration Report Storage Parameters Report Simulator Configuration Report SNMP Configuration Report Interval Configuration Report Physical Network Configuration Network Virtual Network Configuration Network Master Privilege Definition Master Privilege Override All Reports The SNMP report will not be available if the SNMP option has not ...

Page 343: ...the report Figure E 2 System configuration report There must be a maintenance printer defined in or der to print the system configuration reports The maintenance printer can be connected to the either a serial or parallel port of the VME It is highly rec ommended that the maintenance printer be connect ed to the parallel port of the VME Note 88K based platform PowerPC platform CC MIS Network Name ...

Page 344: ...pin Date 09 11 97 Time 12 00 44 PORT PARTITION MODEM BAUD RATE DEVICE TYPE console System No 9600 Console contty System Yes 9600 Dialup contty02 System No 9600 System Use contty03 No 9600 lp0 System Printer m337_c0d0 No 9600 m337_c0d1 Demi No 9600 Wallboard Daktronics m337_c0d2 Demi No 9600 Supervisor Terminal m337_c0d3 S6 No 9600 Wallboard Nortel m337_c0d4 SP1 No 9600 Wallboard Daktronics m337_c0...

Page 345: ...t This report provides information regarding the node s X 25 links link types X 121 address pool assignments passwords and re init time This information was entered by means of the maintenance configura tion screen for switch link configuration Figure E 4 Switch link configuration report ...

Page 346: ... This report provides information regarding the node s logical parti tions partition assignments modes and current state This information was entered by means of the maintenance configuration screen for partition configuration Figure E 5 Partition configuration report ...

Page 347: ...llocation report This report provides information regarding the system disk resources partition allocations and disk usage This information was entered by means of the maintenance configuration screen for partition configu ration Figure E 6 Disk allocation report ...

Page 348: ...ion s logical con nection to a switch link pool subpool and their names and password information Only local partitions are listed since NAPs do not have switch connections This information was entered by means of the maintenance configuration screen for partition configuration Figure E 7 Connection parameters report ...

Page 349: ...at have been specified for a particular partition This information was entered by means of the maintenance configuration screen for partition configu ration Figure E 8 Partition options report D ynam ic L A N Term inal A ccess E N A B L E D D ynam ic L A N Term inal A ccess E N A B L E D D ynam ic L A N Term inal A ccess E N A B L E D ...

Page 350: ...erminal server report This report provides information regarding configured terminal serv ers This information was entered by means of the maintenance con figuration screen for terminal server configuration Figure E 9 Terminal server report ...

Page 351: ... partition assignments IP addresses and comments This information was entered by means of the maintenance configuration screen for par tition configuration Figure E 10 Static LAN terminals report Static LAN TERMINALS REPORT Page 1 Spin Date 09 11 97 Time 10 41 56 IP ADDRESS OR RANGE COMMENT 47 129 161 154 47 129 161 160 Jez 47 129 161 179 Grelimin PC ...

Page 352: ...t This report provides information regarding partition s serial ports and their modem access baud rate and device type This information was entered by means of the maintenance configuration screen for parti tion configuration Figure E 11 Serial terminal report ...

Page 353: ...tion report This report provides information regarding partition s printers and their connectivity assignments and device type This information was entered by means of the maintenance configuration screen for parti tion configuration Figure E 12 Printer configuration report ...

Page 354: ...t This report provides information regarding partition s wallboards and their port assignments and device information This information was entered by means of the maintenance configuration screen for parti tion configuration Figure E 13 Wallboard configuration report ...

Page 355: ...port This report provides information regarding local partition s data storage sizing and durations This information was entered by means of the maintenance configuration screen for partition configuration This report does not apply to NAPs Figure E 14 Storage Parameters report ...

Page 356: ...al Configuration Report The Interval Configuration Report provides information which has been entered through the Interval Configuration screen through the Maintenance Interface An example report follows Figure E 15 Interval configuration report ...

Page 357: ...guration report This report provides information regarding simulator s subpools and their defined switch configurations The information for this report is derived from the parameters supplied on the system tape for the sim ulator Figure E 16 Simulator configuration report ...

Page 358: ...MP configuration report This report provides a hardcopy of the contents of the SNMP config uration screen Figure E 17 SNMP configuration report The SNMP report will not be available if the SNMP option has not been enabled for the system Note ...

Page 359: ... Guide E 19 CC MIS CC MIS Release 5 2 Physical network configuration report This report provides a hardcopy of the contents of the physical net work configuration screen Figure E 18 Physical network configuration report ...

Page 360: ...97 2671 545 CC MIS Release 5 2 Virtual network configuration report This report provides a hardcopy of the contents of the virtual network configuration screen Figure E 19 Virtual network configuration report ...

Page 361: ...ntenance Guide E 21 CC MIS CC MIS Release 5 2 Master privilege Override report This report provides a hardcopy of the contents of the master privilege override screen Figure E 20 Master Privilege Override report ...

Page 362: ...2 297 2671 545 CC MIS Release 5 2 Master privilege definition report This report provides a hardcopy of the contents of the master privilege definition screen Figure E 21 Master Privilege Definition report ...

Page 363: ...CC MIS Maintenance Guide E 23 CC MIS CC MIS Release 5 2 ...

Page 364: ...E 24 297 2671 545 CC MIS Release 5 2 ...

Page 365: ...on new os required in 3 2 2 1 CC MIS feature 1 1 CC MIS network name 8 5 CC MIS power down 4 5 CC MIS shutdown 3 4 4 1 CC MIS startup 4 4 CC MIS technical specifications A 1 changing a printer definition 7 25 changing a wallboard configuration 7 28 changing data storage parameters 7 17 changing port allocations 6 6 changing the maint password 3 9 changing time zone settings AIX 13 5 checking an TC...

Page 366: ...erval configuration 7 18 interval lengths 7 18 intervals issues concerning 7 18 K key terms networks 8 2 L LAN clients report E 11 LAN connected PC 7 23 LAN IP address 7 29 LAN terminals 7 29 link trace 9 27 list of system config reports 6 17 live link type 6 9 load new software version command 11 1 lock partition monitor 9 13 lock status 9 17 log messages B 1 log printouts 9 12 logging into maint...

Page 367: ...3 privileges 7 31 product mode 1 9 program system monitor 9 13 R re calculating data storage parameters 2 11 reinit time field 6 9 re initialization of link config update 10 2 Release 3 1 enhancements 1 3 1 6 Release 3 2 enhancements 1 7 removing a printer 7 26 requirements for a partition running state 7 3 resetting the modem port 9 26 restore log 9 8 restore screen 5 10 restoring customer data 5...

Page 368: ...S version 2 1 upgrade requirements 1 1 upgrades from 3 1 or later or 4 0 to 4 x 11 1 UPS A 2 user interface screens 3 1 using PF keys intr 3 V view system monitor 9 13 view translated link 9 28 viewing a link trace 9 30 viewing a log 9 10 viewing a translated link trace 9 31 virtual network configuration 8 19 virtual network definition 8 18 virtual networks 8 15 VME 8420 preventive maintenance 14 ...

Page 369: ...CC MIS Maintenance Guide IN 5 CC MIS CC MIS Release 5 2 ...

Page 370: ...CC MIS Maintenance Guide IN 6 CC MIS CC MIS Release 5 2 ...

Page 371: ...CC MIS Maintenance Guide IN 7 CC MIS CC MIS Release 5 2 ...

Page 372: ...IN 8 CC MIS CC MIS 297 2671 545 Release 5 2 ...

Page 373: ......

Page 374: ...without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant DMS and Meridian are trademarks of Nortel Networks HP HP RuggedWriter and HP LaserJet are trademarks of Hewlett Packard Corporation GRAFSMAN is a trademark of Soft tek International Reflection 4 is a trademark of Walker Ritchie Quinn Inc System V 88 and...

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