Nortel CC MIS, User Manual, Page: 41 / 374

CC MIS Maintenance Guide 2-3
CC MIS
CC MIS
Release 5.2
Table 2-1: Data storage parameters
Parameter Defines
Number of ACD
groups The average number of ACD groups that can
be datafilled to the pool assigned to the
CC MIS system.
Limits: 1 - number of ACD groups config-
ured in the partition options screen, inclu-
sive.
Note: The installation tape defines the max-
imum number of groups and positions
supported at a particular installation based
on purchased options.CC MIS does not al-
low these maximums to be exceeded.
Avg source ACD-
DNs/group Enter the average number of source supple-
mentary DNs that may provide calls
for each ACD group.
Limits: 1 - 9999, inclusive.
Note: This field specifies the average num-
ber of supplementary DNs that will provide
calls for each ACD group in this partition.
Supplementary DNs that can overflow to
other ACD groups should be counted once
for the ACD group in which they are config-
ured, plus once more for each possible ACD
group to which they can overflow.
Avg active posi-
tions The average number of positions that may
be active at any time.
Limits: 1 - number of posns configured in
the partition options screen, inclusive.
Note: The installation tape defines the max-
imum number of groups and positions sup-
ported at a particular installation based on
purchased options. CC MIS does not allow
these maximums to be exceeded.
Avg agents per day The average number of agents that log in to
CC MIS each day.
Limits: 1-9999, inclusive.