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When set for Screened Transfers, calls from the InMail ring like Intercom calls but do not display
incoming Caller ID data (if provided by Telco and enabled in programming) until after the call is
answered.
The following steps describe Directory Dialing:
1.
When the Automated Attendant answers, it sends the call to the Main Greeting box. The caller
must dial a digit to access Directory Dialing.
2.
The Directory Dialing Mailbox plays the Directory Dialing Message which asks the caller to dial
letters for the name of the person they wish to reach.
3.
The caller dials the letters for the
person’s name plus
#
. They can dial by first name or last name,
depending on how the Directory Dialing Message was recorded and the Directory Dialing
Mailbox was set up.
4.
InMail searches the list of programmed extension names for a match of the caller-entered letters.
5.
Voice prompts announce the first three matches, and allow the caller to dial a digit (1~3) to reach
one of the announced matches. Additionally, the caller can dial 4 to hear additional matches (if
any).
6.
The caller dials the digit for the extension they wish to reach, and InMail sends the call to that
extension. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension (up
to 15 characters, A~Z, using upper and lower case letters). Each extension user should also have a
name recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing must
be installed and have an active Subscriber Mailbox (Personal or Group).
An outside caller can route to a Master Mailbox or a Routing Mailbox programmed as a Directory Dialing
Mailbox from:
The Answer Tables Answer Schedule Override mailbox, Default mailbox, or Routing mailbox.
A GOTO action in the Dial Action Table of a Call Routing Mailbox.
InMail: Multiple Greetings
The mailbox subscriber can record up to three greetings and make any of the three active. When a caller
leaves a message in the
subscriber’s mailbox, they hear the active greeting. This allows the subscriber,
for example, to record a greeting for work hours, after work, and during vacation. Instead of changing
their greeting when they leave the office, they can activate the after work greeting instead.
If the active greeting has not been recorded, a caller leaving a message in the subscriber mailbox hears,
“At the tone, you can leave your message for (extension number or name).”
Refer to the InMail System Guide for complete details on setting these features
InMail: Message Playback Options
The following functions are available:
Auto Play
If Auto Play is enabled, New Messages play automatically when an extension user accesses their
Mailbox without having to dial 5.
Change Playback Order
Playback Order (FIFO: Playback from received call order and LIFO: Playback from New Messages
First) can be set by UserPro or mailbox setup.
Summary of Contents for Univerge SV9100
Page 1: ... SV9100 Features and Specifications Manual Rev 1 2 March 2016 ...
Page 64: ...64 Required Component s None ...
Page 238: ...238 Walking Code Restriction 663 ...
Page 239: ...239 Temporary Code Restriction Override service code be changed 775 ...
Page 285: ...285 Single Line Telephone 1 Lift the handset A fast busy is heard 2 Dial 759 3 Hang up ...
Page 332: ...332 Circular Routing Department Calling Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 ...
Page 406: ...406 Trunk Distinctive Ringing Flow Chart ...
Page 407: ...407 ICM Distinctive Ringing Flow Chart ...
Page 442: ...442 CCIS Standard Calls ...
Page 447: ...447 CCIS VE Standard Calls ...
Page 456: ...456 CPN sent when making a 911 call across CCIS trunks from a terminal ...
Page 461: ...461 CCIS VE 911 Calls ...
Page 637: ...637 Cascade Message Notification Flow Chart 1 ...
Page 638: ...638 Cascade Message Notification Flow Chart 2 ...
Page 639: ...639 Cascade Message Notification Flow Chart 3 ...
Page 655: ...655 Cascade Message Flow Chart 1 ...
Page 808: ...808 DTI U40 ETU Programming Flowchart for ISDN PRI Answering Calls the GCD PRTA Overlap ...
Page 813: ...813 ...
Page 844: ...844 None Related Features None Guide to Feature Programming None Operation None ...
Page 915: ...915 Communications Interface feature for more ...
Page 916: ...916 ...
Page 917: ...917 Operation None ...
Page 948: ...948 Operation Normal call handling procedures for single line telephones apply ...
Page 1015: ...1015 Related Features None Guide to Feature Programming None Operation None ...
Page 1026: ...1026 Operation Refer to Central Office Calls Answering ...
Page 1030: ...1030 Multiline Room Monitoring ...
Page 1031: ...1031 Single Line Telephone Room Monitoring ...
Page 1146: ...1146 SMDR Flowchart Continued ...
Page 1147: ...1147 SMDR Flowchart Continued ...
Page 1371: ...1371 ...
Page 1400: ...1400 To answer off hook signaling 2nd call and 2nd caller disconnect the call NOTE ...
Page 1402: ...1402 SV9100 Features and Specifications Manual NEC Enterprise Solutions ...