NEC Univerge SV9100, Features And Specifications

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When a caller dials out of one queue into another queue, the overflow timer of the original
queue is followed.
NEC Contact Centre:
InServer SVR2 Blade
– The SVR2 is an in-skin blade for the SV9100 designed to be an
application server for several of the external applications available for the SV9100 product
line. Initially, the SVR2 will come pre-installed with Windows 7 Embedded Standard OS and
support the setup and deployment of the NEC UC Suite and NEC Contact Centre.
The UNIVERGE SV9100 system does not buffer the Contact Centre Statistics when the PC
running the Contact Centre Server application is not connected.
The programming of the Agents and Queues in the UNIVERGE SV9100 system are not
transferred to the PC running the Contact Centre Server applications. The NEC Contact
Centre Server applications are programmed separately.
A supervisor assigned to not receive calls or take calls after the overflow time is reached
shows as idle in Contact Centre when they are logged in and idle even when calls are
queued up and not reaching the overflow timer.
Call Detail by Queue Report shows the Caller ID (if available) for each call.
A new report (Abandoned Call Detail by Queue) has been built and will display the Caller ID
for each abandoned call.
The maximum number of Contact Centre Monitoring programs that can run simultaneously
is 16.
Default Settings
System Availability
Terminals
All Terminals
Required Component(s)
Contact Centre Client License (2002)
System Version R1 License (0411)
Required Software
None