NEC Univerge SV9100, Features And Specifications

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Voice Response System (VRS)
Description
With appropriate licensing the SV9100 provides the option for the Voice Response System (VRS) which
gives the system voice recording and playback ability. The VRS CompactFlash card provides up to 100
system messages (General Message, Automated Attendant greetings, messages, and the 900
Preamble).
General Message
– provides a recorded message to which any user can listen
Automated Attendant (Operator Assistance)
– answers incoming calls, plays a greeting to the caller
and then lets the caller directly dial a system extension
Messages
– provides announcement and overflow messages for groups
Transfer to the VRS
–
allows any extension user to Transfer their outside call to the VRS
Voice Prompting Messages
– plays call and feature status messages to users
900 Preamble
–
alerts callers using 900 lines of the cost and features of the pay-per-call service
Time, Date and Station Number Check
– lets a multiline terminal extension user quickly hear a
recording for the time, date, or the extension number
VRS Messages
The VRS allows you to record up to 100 VRS messages. You allocate these messages for Automated
Attendant greetings, the General Message, messages and the 900 Preamble message. The total
storage time for all messages is approximately 45 minutes. The maximum duration for any message is
two minutes
– this is not programmable. VRS messages are stored on the system drive, and do not
require battery back up.
Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted in
programming). DISA and DID callers can listen and record VRS messages (unless restricted in
programming).
General Message
A General Message is a recorded message available to all callers. A General Message typically contains
important company information that all employees should hear. To hear the General Message, an
employee can go to any multiline terminal and press 4 (for General Message). You can restrict the ability
to record the General Message in an extension Class of Service. This allows you to give recording ability
to the System Administrator or Communications Manager, for example, but not any other employee. The
Message Waiting LED at each telephone flashes when a new General Message is recorded. After the
extension user listens to the message, the Message Waiting LED goes out.
Park and Page
When an extension user is away from their telephone, Park and Page can let them know when they have
a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 total
messages (note that the Park & Page feature uses two messages). To enable Park and Page, the user
records a Personal Greeting along with an additional Paging announcement. Park and Page then
answers an incoming call and plays the Personal Greeting to the caller. The caller then listens to Music
on Hold (if available) while the system broadcasts the recorded Paging announcement. When the
extension user hears the Page, they can go to any telephone and use Directed Call Pickup to intercept
the call. Refer to
Call Forwarding , Paging, External , Paging, Internal , and Park on page .