NEC Univerge SV9100, Features And Specifications

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269
Related Features

Direct Inward Dialing (DID)

Music on Hold

Night Service

InMail

Voice Mail Integration (Analog)
Guide to Feature Programming
Program
Number
Program Name/Description Input Data Default
11-13-01 Service Code Setup (for Contact Centre)
–
Contact Centre LogIn/Log Out (for KTS)
Assign for multiline terminals and single line
telephones.
MLT, SLT
Maximum of eight digits
0 ~ 9,
*
,
#
* 5
11-13-02 Service Code Setup (for Contact Centre)
–
Contact Centre Log Out (for SLT)
Assign for single line telephones.
SLT
Maximum of eight digits
0 ~ 9,
*
,
#
655
11-13-03 Service Code Setup (for Contact Centre)
–
Set Contact Centre Wrap-Up Time (for SLT)
Assign for single line telephones.
SLT
Maximum of eight digits
0 ~ 9,
*
,
#
656
11-13-04 Service Code Setup (for Contact Centre)
–
Cancel Contact Centre Wrap-Up Time (for
SLT)
Assign for single line telephones.
SLT
Maximum of eight digits
0 ~ 9,
*
,
#
657
11-13-05 Service Code Setup (for Contact Centre)
–
Set Contact Centre Off Duty (for SLT)
Assign for single line telephones.
SLT
Maximum of eight digits
0 ~ 9,
*
,
#
658
11-13-06 Service Code Setup (for Contact Centre)
–
Cancel Contact Centre Off Duty (for SLT)
Assign for single line telephones.
SLT
Maximum of eight digits
0 ~ 9,
*
,
#
659
11-13-08 Service Code Setup (for Contact Centre)
–
Agent ID Code Login
Assign to allow an AIC Agent to log into a
group.
MLT, SLT
Maximum of eight digits
0 ~ 9,
*
,
#
No Setting
11-13-09 Service Code Setup (for Contact Centre)
–
Agent ID Code Logout
Assign to allow an AIC Agent to log out of a
group.
MLT, SLT
Maximum of eight digits
0 ~ 9,
*
,
#
No Setting
11-13-10 Service Code Setup (for Contact Centre)
–
Contact Centre Agent Login by Supervisor
Assign to allow a Contact Centre Supervisor to
log into a group.
MLT
Maximum of eight digits
0 ~ 9,
*
,
#
667
11-13-11 Service Code Setup (for Contact Centre)
–
Contact Centre Agent Logout by Supervisor
Assign to allow a Contact Centre Supervisor to
log out of a group.
MLT
Maximum of eight digits
0 ~ 9,
*
,
#
668