Molecular Devices FLIPR Tetra, User Manual

Page: 198 / 302

Troubleshooting
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Troubleshooting Start-Up
Table 9-2 Troubleshooting Start-up
Symptom or Error
Message
Possible Causes Solutions
“Connecting to the
instrument, please wait. Will
enter offline if the
instrument is not connected
or if this dialog is closed.
Dialog may not close
immediately on pressing the
close button while
connection is being
attempted.”
ScreenWorks
Software is waiting
for the FLIPR
®
System to complete
initialization prior to
connecting.
Wait until Assay Finished
(Unlocked) light is the
only light illuminated on
the front instrument panel
before the software and
instrument will connect.
"Camera chiller subsystem
not functional. Please
contact Technical Support.
The instrument may have
degraded read performance
until it is repaired: Can't
communicate with chiller."
Instrument is not
communicating with
the chiller.
Make sure the chiller is
turned ON.
Contact Technical Support
at
+1-800-635-5577.
409:“Initialization halted
because tips are loaded.
Please verify that the
appropriate tip rack
(96,384,1536) is loaded and
select RESET”.
Tips are on the
pipettor head and
need to be
unloaded during
instrument
initialization/reset.
Place tip rack in source
3/tip loading position to
unload tips and select
Reset from the
Instrument menu.
410: “Initialization halted.
Either the upper or lower
door is open. Please shut
both doors and select
RESET”.
The door is open
during instrument
initialization/reset.
Close the upper and lower
doors and select Reset
from the Instrument
menu.
411: “Front Panel Interrupt
button was pushed while
initializing. Initializing was
not completed. Select Reset
when ready to continue.”
The front panel
interrupt button
was pushed,
stopping instrument
initialization.
Select Reset from the
Instrument menu.
“Disconnected” is displayed
in the bottom of the
Instrument Status
Window .
ScreenWorks
Software is in
Offline Mode .
Select Go Online from the
Instrument drop-down
menu.
Multiple software
copies are open.
Close all versions of
ScreenWorks Software
before starting software.
Instrument
timed-out.
Select Go Online from the
Instrument drop-down
menu.