IN CASE OF DIFFICULTY...
Microwave Data Systems products are designed for long life and trouble-free operation.
However, this equipment, as with all electronic equipment, may have an occasional component
failure. The following information will assist you in the event that servicing becomes necessary.
TECHNICAL ASSISTANCE
Technical assistance for Microwave Data Systems products is available from our Technical
Support Department by phone or E-mail. When calling, please give the complete model number
of the radio, along with a description of the trouble/symptom(s) that you are experiencing. In
many cases, problems can be resolved over the telephone, without the need for returning the
unit to the factory. Please use one of the following means for product assistance:
Phone: 1-585-241-5510
E-Mail:
FAX:1-585-242-8369
Web:
http://www.microwavedata.com/
For all sales related questions please call your sales representative or for general inquires please
E-mail
.
FACTORY SERVICE
Component level repair of radio equipment is not recommended in the field. Many components
are installed using surface mount technology, which requires specialized training and equipment
for proper servicing. For this reason, the equipment should be returned to the factory for any PC
board repairs. The factory is best equipped to diagnose, repair and align your radio to its proper
operating specifications.
If return of the equipment is necessary, you will be issued a Service Request Order (SRO)
number and return shipping address. The SRO number will help expedite the repair so that the
equipment can be repaired and returned to you as quickly as possible. Please be sure to include
the SRO number on the outside of the shipping box, and on any correspondence relating to the
repair. No equipment will be accepted for repair without an SRO number.
A statement should accompany the radio describing, in detail, the trouble symptom(s), and a
description of any associated equipment normally connected to the radio. It is also important to
include the name and telephone number of a person in your organization who can be contacted if
additional information is required.
The radio must be properly packed for return to the factory. The original shipping container and
packaging materials should be used whenever possible.
