Matrix NAVAN CNX200, System Manual

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318 Matrix NAVAN CNX200 System Manual
• In Day-Night Mode , select As per Time Table.
• In Holiday Message select None .
After you have defined the above parameters, this is how the feature Holiday Table works,
• On the set date and time, when NAVAN detects a day as a holiday, it checks the configured Day-Night
Mode and whether Holiday Message is configured.
• When the Day-Night Mode is defined as Non-working hours,
• the system checks for and routes the incoming call on the trunk as per the Trunk Landing Group and
the Auto Attendant defined for the trunk during Night (Non-working hours).
• customized Holiday Message, if configured, is played to the caller. The Holiday message is played in
place of the Welcome message.
• Extensions work according to the Class of Service, Toll Control and Trunks assigned for outgoing calls
assigned to them during the Night (Non-working hours).
Similarly, if the Day-Night Mode is defined as Day (Working Hours), the system will operate the time-zone based
features of the trunks and extensions according to the Day (Working Hours).
• When Day-Night Mode is As per Time Table,
• the system routes the call as per the Trunk Landing Group and Auto Attendant defined for the current
time zone.
• customized Holiday message, if configured, is played to the caller in place of the Welcome message for
the current time zone.
• extensions work according to the Class of Service, Toll Control and Trunks assigned for outgoing calls
to them for the current time zone.
Feature Interaction:
Day/Night Mode: You can set NAVAN in Day/Night Mode, even when you have configured the Holiday Table. In
that case, the mode you select, Day (Working Hours) or Night (Non-working Hours) will override the Time Zone you
have selected for Holiday.
Set the parameter Day/Night Mode to Operate System as per Timetable Assignment in the System Parameters
page, if you want the system to operate as per the Time Zone you set for the Holiday.
See “Day Night Mode” and “System Parameters” to know more about this feature.
Index Holiday Name
Day-Night
Mode Holiday
Message
Start
(DD-MMM-HH-MM)
End
(DD-MMM-HH-MM)
1 23 DEC 00 00 31 DEC 23 59 Christmas
Holidays Non-Working
Hours 01
2 01 JAN 00 00 04 JAN 23 59 Christmas
Holidays As per Time
Table None