Matrix NAVAN CNX200, System Manual

Page: 538 / 1388

528 Matrix NAVAN CNX200 System Manual
Voice Mail Auto Attendant Profile
The Voice Mail Auto Attendant Profile determines how the calls are answered and processed by the VMS. The calls
answered by the VMS may be incoming trunk calls attended by the VMS Auto Attendant or calls made by extension
users to the VMS to access their mailbox.
A Voice Mail Auto Attendant Profile consists of:
• A Graph: It is the logical path that the caller/extension user takes within the VMS to reach the desired
destination (person or mailbox). A graph starts from the Root Node and traverses through different nodes
which may be Menu Node, Information Node, Transfer Node, Message Node. At each node the VMS
offers the caller the choice of performing some action like deciding what option to choose (menu node),
leaving a message (message node), accessing information (information node), or reaching an extension
number (transfer node).
The VMS plays voice messages to prompt callers at every step, and the caller/ extension user dials single
digit codes to decide which path to take and reach the desired destination. To know more, refer the
“Graphs and Nodes” topic .
You can create 4 different graphs in the VMS, and assign a different graph to each Voice Mail Auto
Attendant Profile.
• System Greetings: It is played to the caller/ extension user when the VMS answers the call. System
Greetings are played according to the time of the day that is, Morning, Afternoon, Evening. By default, the
caller/ extension user is played the messages
“Good Morning” , “Good Afternoon” , “Good Evening”
according to the time of the day.
You can set the start time for the System Greetings. Refer “Greeting Message Time” in System
Parameters for instructions.
You can also record custom message as System Greetings. Refer the topic “Recording Voice Messages” .
• Welcome Message: It is played to the caller when the VMS answers the incoming call according to the
time of the day: Day Time, Break Time or Night Time. For default welcome messages, see “Welcome
Messages” and “Voice Mail System Prompts”.
You can also record custom messages as welcome messages for Day Time, Break Time and Night Time.
Refer the topic
“Recording Voice Messages” .
• Directly Route to Root Node: This option takes the caller/extension user directly to the Root Node in the
graph, without playing the System Greeting or Welcome Message. This option can be selected according
to the time of the day - Day Time, Break Time and Night Time. The caller/extension user is taken to the
Root Node in the graph, if this option is selected for the current Time Zone.
• Home Node option for Caller on No Digit Dialed: The VMS plays the voice messages to instruct callers
to navigate through the Graph. The VMS waits for the caller/extension user to dial a digit for a certain time
period. If the caller/extension user fails to dial the digit, the VMS times out and connects the caller to the
Operator or terminates the call, or it can be configured to take the caller to the Root Node. This option can
be selected according to the Time Zone - Day Time, Break Time and Night Time.