Matrix NAVAN CNX200, System Manual

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878 Matrix NAVAN CNX200 System Manual
If no voice module is assigned as Welcome Greeting, the system will play music-on-hold after answering
the call until the end of the
Built-In Auto Attendant Music Timer (default: 5 seconds).
• On the completion of the Welcome Greeting or music-on-hold at the end of the Built-In Auto Attendant
Music Timer, the system plays the
Built-In Auto Attendant Dial Message to prompt the caller to dial the
desired extension number.
The Built-In Auto Attendant Dial Message is played once and the caller gets Beeps. The system waits for
the Built-In Auto Attendant Beeps Timer (default: 10 seconds) to expire.
• If the caller does not dial any number before the Built-In Auto Attendant Beeps Timer expires, the call is
transferred to the group of extensions configured in the Extension/s option. To transfer the call to the
Operator, the operator’s number must be configured within the Extension/s option.
The system waits for the duration of the Built-In Auto Attendant Inactivity Timer (default: 60 seconds) for a
landing extension/Operator to answer the call. If there is no answer at the end of this timer, the system
releases the trunk.
If the caller fails to dial digits, you can have the call disconnected instead of routing it to a landing
extension/Operator. For this, you need to enable the
Disconnect Built-In Auto Attendant call, when
caller does not dial any digit flag in the System Parameters. When this flag is enabled, the system will
play the Built-In Auto Attendant No Dial Voice message to the caller. If the caller fails to dial a digit within
the Built-In Auto Attendant Beeps Timer, the system will disconnect the call.
• If the caller dials the extension number, the system checks if the number is valid.
If the dialed digits are invalid, the system plays Wrong Dial voice message to the caller. This message is
played once. The system waits for the duration of the Built-In Auto Attendant Error Tone Timer (default: 5
seconds).
If Wrong Dial Voice Message is not programmed, the system plays Error Tone to the caller for the duration
of the Built-In Auto Attendant Error Tone Timer, followed by the
Built-In Auto Attendant Dial Prompt .
• If the number dialed by the caller is valid, the system checks if the dialed extension is free.
• If the dialed extension is busy, the system plays the Built-In Auto Attendant Busy Message to the caller.
The message is played once.
• If no Built-In Auto Attendant Busy Message is programmed, the caller will hear Busy Tone, played for
duration of the Built-In Auto Attendant Busy Tone Timer (default: 15 seconds), followed by the Built-In Auto
Attendant Dial Prompt.
To have the call disconnected if the dialed extension is busy, you may enable the Disconnect Built-In
Auto Attendant Call, when dialed number is busy flag in the System Parameters.
• The dialed extension is free. The system calls the extension and plays Built-In Auto Attendant Ring Back
Tone Message (if programmed) or Ring Back Tone to the caller. This message is played until the dialed
extension is ringing.
• The system waits for the period of the Built-In Auto Attendant Ring Timer for the dialed extension to
answer the call.
• When the dialed extension answers the call, the caller gets connected to the extension.