Matrix NAVAN CNX200, System Manual

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840 Matrix NAVAN CNX200 System Manual
For CTI to work:
• You must install the Matrix TAPI Service Provider (TSP) in your computer (Client). For instructions refer to
the TAPI User Guide on the CD ROM.
Path: TAPI Service Provider >>Documents>>Matrix TSP User
Guide 1.0.pdf
• Configure the Matrix TSP parameters. For instructions refer to the TAPI User Guide on the CD ROM. Path:
TAPI Service Provider >>Documents>>Matrix TSP User Guide 1.0.pdf
• Configure the CTI parameters in NAVAN. See “Configuring CTI Parameters”.
• Make sure the necessary third party TAPI applications are installed.
This is how CTI works,
• After successful installation of the Matrix TSP in your computer (Client) and configuring the necessary
parameters, a binding (CTI link) is established between the Client and the NAVAN. NAVAN communicates
with the Client via Matrix TSP.
• All the information is passed by NAVAN to the Matrix TSP and vice-versa.
• Third party softwares in the Client can also communicate with the Matrix TSP to get the required
information.
• You can handle calls from your computer (desktop application) as well as your extension phone.
Configuring CTI Parameters
You must configure the following CTI parameters in NAVAN. To do so,
• Log in as System Engineer.
• Click the PBX Settings tab.
Dial digits for Multi-Stage dialing   x
Features SLT Extended IP Phone Open IP Phone