Matrix NAVAN CNX200, System Manual

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710 Matrix NAVAN CNX200 System Manual
• If you want incoming calls that exceed certain duration to be stored, set the filter Store Calls with
speech duration more than (sec) to the desired duration. All calls with duration greater than this
value, will be stored.
• If you want incoming calls that remain unanswered for certain duration to be stored, set the filter Store
Calls remaining un-answered for more than (sec) to the desired duration. All calls with duration
greater than this value, will be stored.
• If you want incoming calls that were kept on hold for a certain duration to be stored, set the filter Store
Calls kept on hold for more than (sec) to the desired duration.
• If you want all calls, except calls received using Auto-Attendant to be stored, select the Store Normal
Calls check box.
• If you want calls received on Auto-Attendant to be stored, select the Store calls received on Built-In
Auto Attendant check box.
• If you want all calls, that remained unanswered to be stored, select the Store Unanswered Calls
check box.
• If you want all calls received using Auto Attendant that remained unanswered to be stored, select the
Store Unanswered calls from Built-In Auto Attendant check box.
• If you want calls made using DISA, select the Store DISA Calls check box.
• Click Submit to save Incoming Call storage filters.
• To configure storage filters for internal calls, click SMDR Storage - Internal Calls to expand,
• Select the Store Internal Calls check box to enable storage of internal calls as per the filters you set.
• To store internal calls that exceed as certain duration, set the filter Store Calls with speech duration
more than (sec) to the desired duration. All internal calls with duration greater than this value, will be
stored.
• Click Submit to save Incoming Call storage filters.
How to use
The SMDR stored in the buffer can be cleared at any time from the System Administrator mode, using Jeeves or by
dialing SA commands from an extension phone.
To delete SMDR records using Jeeves,