Matrix NAVAN CNX200, System Manual

Page: 327 / 1388

Matrix NAVAN CNX200 System Manual 317
Holiday Table
The Holiday Table feature of NAVAN enables you to configure incoming call management for holidays. Using the
Holiday Table feature of NAVAN you can,
• define the landing destination for incoming calls on trunks on holidays.
• greet callers with customized holiday messages.
• determine the way extensions must work on the holidays.
You can configure a list of holidays in a single table.
How it works
In the Holiday Table, you need define the following:
• The Start and the End Dates and the Time to be considered as Holiday.
• The Time Zone to be considered for operating the time-zone based trunk and extension features
27
during
the Date and Time configured as Holiday. The Day-Night Mode can be defined as Non-Working Hours ,
Working Hours , or As per Time Table .
If you have Voice Mail System and are using the Voice Mail Auto Attendant as the landing destination for calls, on
holidays, you can play customized greeting messages to callers. For each holiday, you can play a different
message.
For example, A company, ABC Ltd., has the following requirements:
• December 23 to December 31, all the employees will be on a holiday. The callers must be greeted with a
holiday message.
• January 1 to January 4, few employees will be attending the office.
In this case you must define the following in the Holiday Table:
At Index 1,
• In Start , enter the starting date and time of the holiday in DD-MMM-HH-MM format, that is 23 DEC, 00:00
and in End enter the last date and time of the holiday, that is 31 DEC, 23:59.
• In Day-Night Mode , select Non-working hours.
• In Holiday Message select the customized holiday message number. The system will greet the callers
with this message.
At Index 2,
• In Start , enter the starting date and time of the holiday in DD-MMM-HH-MM format, that is 1 JAN, 00:00
and in End enter the last date and time of the holiday, that is 4 JAN 23:59.
27. Trunk Landing Group, Auto-Attendant, DISA are time-zone based features of Trunks. Class of Service, Toll Control, and OG Trunk
Bundle Group, are time-zone based features of extensions.