Matrix NAVAN CNX200, System Manual

Page: 1188 / 1388

1178 Matrix NAVAN CNX200 System Manual
Call Transfer Types
The VMS Auto Attendant answers calls of external callers and extension users (referred to here as ‘callers’) and
transfers the call to the extensions according to the Call Transfer type set for the extension.
The VMS Auto Attendant offers the following types of Call Transfer, which can be set on the extensions for the Day
and Night/Break:
• Transfer to Mailbox: When the caller dials the extension number, the VMS Auto Attendant checks if the
extension number has a mailbox assigned and transfer the call to the mailbox of the extension.
• Transfer immediately: When the caller dials the extension number, the VMS Auto Attendant transfers the
call on the extension without checking whether it is busy or free.
• Transfer when extension rings: When the caller dials the extension number, the VMS Auto Attendant
waits for the extension to start ringing and then transfer the call.
If the extension is busy the VMS Auto Attendant transfers the call to the mailbox of the extension, if
assigned. If no mailbox is assigned, the VMS Auto Attendant takes the caller back to the Home Node.
• Transfer when extension answers: When the caller dials the extension number, the VMS Auto Attendant
transfers the call when the extension answers (goes OFF-Hook).
If the extension does not answer
165
, the VMS Auto Attendant transfers the call to the mailbox of the
extension. If no mailbox is assigned to the extension, the VMS Auto Attendant takes the caller back to the
Home Node.
• Transfer when extension permits: The VMS Auto Attendant prompts the caller to record his/her name. It
puts the caller on hold and places the call on the desired extension. If the extension is free and answers
the call, the VMS announces the caller’s name to the extension user and prompts the extension user to
choose whether or not to speak to the caller. If the extension user chooses to talk, the VMS transfers the
call.
If the extension user chooses not to talk, the VMS transfers the call to the mailbox of the extension user
and asks the caller to leave a message.
If no mailbox is assigned to this extension user, the VMS Auto Attendant takes the caller back to the Home
Node.
165. The VMS will wait for the duration of the Wait for Answer Timer (default: 30 seconds; the timer is configurable). If the call is not
answered and this timer expires, it is treated as No-Reply.