LG-Nortel IP LDK-20, Programming Manual

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IP LDK-20 Programming Manual System Feature
18
2.1.5 CCR(Customer Call Routing) with VMIB
Description
CCR is incoming CO Call type of DISA/DID(see Ref.1, Ref.2), the user can route the destination by
pressing only one digit. If user press a certain digit, corresponding VMIB announcement is played.
Then, user press the desired digit again. In that way, call routing is established.
Or a user may access the desired destination directly by dialing the station number, hunt group
number or VMIB announcement (see Ref.3)
The Figure 2.1.5 below describes the CO incoming call using CCR with VMIB announcement.
Figure 2.1.5 CCR Call
Operation
1. When a call is answered by a system programmed with CCR, system gives a VMIB
announcement to caller. VMIB announcement gives a choice of destination.
2. The caller may select a destination by dialing according to VMIB announcement.
To Use DISA CCR as described at Figure 2.1.5,
1. Check if the CO Service Type is set to Normal at ADMIN 140 – FLEX 1.
2. Check if the DISA Service is set to ON at ADMIN 140 – FLEX 2 (see Ref.4)
3. Set VMIB Message Number 01 ADMIN 140 – FLEX 2 (see Ref.4)
To Use DID CCR as described at Figure 2.1.5,
1. Check if the CO Service Type is set to DID/MSN at ADMIN 140 – FLEX 1.
2. Check if DID Digit Receive number is set to 3 at ADMIN 146.
3. Set DID Conversion Type as 2(using Flexible DID Table) at ADMIN 143 – FLEX 4.
4. Set destination type as 3(VMIB) and enter announcement number 01 at Flexible DID Table at
ADMIN 231.
“Hello, this is LGE. Please dial desired
station number.
Or, if you don’t know,
dial 1 for Sales Department,
dial 2 for Technical Department
and dial 0 for operator. “
: VMIB announcement 01
Thank you.
0. Operator :Station 101
1. Sales Dept. : Hunt 620
2. Technical Dept.
VMIB Announcement 02
PSTN
IP LDK System
“Hello, This is Technical Department ...“