LG-Nortel IP LDK-20, Programming Manual

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IP LDK-20 Programming Manual System
Feature
96
2.4.32 Hot Desk
Description
A hot desk enables that user can dynamically select a station by login / logout operation without
having a fixed station. For a call center, marketing department people can share working place
with one another. A user can use dummy station using log-in operation. And a user log-out when
station becomes useless.
Operation
Login operation at dummy station
1. User offhook or press [MON] button.
2. Dial the authorization code and ‘#’
(end mark of authorization code. If 5 digits authorization mode, ‘#’ is no need)
3. Station restore user database (station number, COS, ring assign, etc...)
and can receive incoming ring.
Logout operation
1. Press [PGM] + * + * (User Logout) or press [Agent Logout] flex button.
2. User select call forward type using volume up/down key.
Supported forward type : offnet speed 000, Mobile extension, VMIB or VM group.
3. Press [HOLD] button.
4. User database is saved and station becomes dummy.
Condition
1. A dummy station shows “DUMMY STATION (xxx)”. (“xxx” is the physical station number)
2. A dummy station only allows login operation. all other operations are not allowed.
3. A logout operation is only allowed for dummy station which a user has logged-in.
4. Total number of user is restricted by system station capacity.
(Total number of hot-desk user = 26(26 : From the total number of station 28, last station
port is used for modem and one extra port is reserved))
For example in IP LDK-20;
If DTIB8 is installed, the total station number installed are 16, then maximum number of hot-
desk User is 10 ( 26 – 16)
5. A hot-desk user must have their own password.
6. Saved user database are;
- Station Number
- Station Attribute (PGM 111-124)
- CO routing ( Ring Assign, DID routing)
- Hunt membership
- Voice Mail
7. If user tries to log-in to another station without log-out operation, the previous used station
become to dummy station automatically.
8. The hot-desk will be automatically log-off if the KTU does not operate any action within “Auto
Log-out Timer”.
9. The button map of hot-desk will not be changed even though he log-on to the different type
of DKTU. (Recommend to connect the same type of DKTU for Hot-Desk station due to the
button map)
10. Only DKT (has more than 12 button) and WKT can be used as a dummy station