LG-Nortel IP LDK-20, Programming Manual

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IP LDK-20 Programming Manual System Feature
220
2.18.1 Traffic Analysis - Attendant
Description
IP LDK system supports the following report to analyze the attendant resource.
Attendant Traffic Report
You may understand attendant’s service status with statistics of all attendants. You can choose one
of the followings; time duration, today’s peak time, yesterday’s peak time, last hour, yesterday’s total
and today’s total. It provides the following information field.
-
Analysis Start Hour – Starting time of hour duration which the data is recorded
- Attendant Number – the station number of attendant
- Total Calls – The number of total incoming calls except CO ring group call, hold recall ring
-
Calls Answered – The number of answered calls by all active attendants during the measuring
hour.
- Calls Abandoned – The number of calls which ring at attendant and is dropped before
answering at attendant.
-
Calls Held-Abandoned – The number of calls which is dropped while the call is in hold mode.
Held calls which is time out and recalled are included in this call count.
-
Calls Held – The number of calls which answered by attendant and placed on hold state by
attendant.
-
Time Available – The time duration which the attendants don’t answer the calls but, are
available to handle new calls. Measured with minutes.
- Time Talk – The total time during measuring interval (the attendants are active or converse with
a CO line). Talk time is not started until the call is answered by attendant. The duration of time
between call termination and answering at attendant is not accumulated as Time Available or
Time Talk.
- Time Held – The total amount of time which attendants have calls on hold.
- Time No Answer – The average amount of time that calls in queue and/or ringing at attendant
before the caller hangs up.
-
Speed of Answer – The average elapsed time from when a call is terminated by attendant to
when the call is answered by an attendant.
-
Type – Type of attendant ( system or main or intercom tenancy group)
Operation
To print the Attendant Traffic Report at main attendant,
1. Press the [TRANS/PGM] button.
2. Dial 0124 .
3. Select Measurement Time type.
4. Press the
[HOLD/SAVE] button.
Ex)
=========================================================================
Site Name :
Report Type : Attendant Traffic Report - Yesterday Total
Date : 02/12/04 13:14
=========================================================================
Atd Meas --------- Calls --------- ------- Time ------ Time Speed Atd
No Hour Total Ans Abnd H-Abd Held Avail Talk Held NoAns Ans Type
=========================================================================
2629 --:-- 9 3 6 0 0 02:02 00:00 00:00 00:00 00:00 Sys