LG-Nortel IP LDK-20, Programming Manual

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IP LDK-20 Programming Manual System Feature
109
2.6.1 Common features for Hunt Group
The common features for hunt group are as followings:
[ VMIB announcement ]
IP LDK system supports first and secondary VMIB announcements for hunt group. When a call is
arrived to hunt group, pre-assigned VMIB announcement will be played to the caller, if VMIB
announcement is set and its timer is expired. Furthermore if the call is not answered until second
announcement timer is expired, this announcement will be played. Also, this secondary
announcement can be repeated as its programming.(see Ref.1)
[ Overflow destination ]
If overflow timer is expired and nobody answers a call, the call will be diverted to overflow destination.
This overflow destination can be a extension, a group, VMIB announcement, and system speed.
[ Wrap-up Timer ]
When a member of hunt group goes to idle, IP LDK system will not give a call to that member. After
wrap-up timer goes, the member goes to real idle state which can serve a hunt call.
[ Music source ]
IP LDK system supports 8 kinds of music source for hunt group instead of ring back tone. When a
call goes to queue, a caller will hear any music source which is pre-assigned. (see Ref.2)
[ Multiple member assignment ]
A station can be a member of one or more hunt groups. But a kind of hunt groups which a member
belongs to should be same.
Condition
1. A station can be a member of plural Hunt groups and the group should be the same type of Hunt
group.
2. A station in DND/Forward state will not receive group call.
3. Transferred ring to Hunt group is not recalled.
4. When a call is received in a Hunt group, the call will be in the ring process before receiving the
announcement for Hunt group Announcement time. If no Hunt group announcement is assigned,
the timer is ignored. If the timer is set to 0, the call will receive the announcement prior to the ring
process.
5. When a Hunt group has guaranteed announcement (the 1st announcement timer is set to 0),
Overflow timer is stated and ring is provided after the announcement is completely played.
6. Only the 1st announcement may be used for guaranteed announcement.
7. If all stations in the group are busy when a call is received, the call continues to wait for an
available station in the group. If queued, the call may be sent to MOH until the call is answered or
disconnected.
8. If there is no available member in a group because every member sets DND, UCD DND, or call
forward, all new calls to the group and all queued calls in the group are rerouted to another
destination. One of the following is determined as to destination in the listed order;
- Overflow destination if assigned.
- Alternative destination if the group is UCD group and it is assigned.
9. If a call is not answered until Overflow Timer expires, it will be sent to overflow destination while
the VMIB announcement is being played.
10. If overflow destination is not assigned, the call will be dropped when overflow timer expires.
11. If an Announcement Timer is set and no VMIB number is assigned, the announcement is ignored.