IBM TotalStorage SAN140M, Installation And Service Manual

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119 Chapter 3: Maintenance analysis procedures (MAPS)
15
A protocol mismatch occurred because the SAN management
application and the product firmware are not at compatible release
levels. Recommend to the customer the downlevel version (software
or firmware) be upgraded.
Does the SAN management application require upgrade?
YES NO
↓
Go to step 17 .
16
Upgrade the SAN management application (
Install or upgrade
software ).
Was the maintenance action successful?
NO YES
↓
The management server connection is restored. Exit MAP.
17
Product firmware upgrade is required (
Install or upgrade software ).
Perform a data collection after the upgrade.
Was the maintenance action successful?
NO YES
↓
The management server connection is restored. Exit MAP.
Contact the next level of support. Exit MAP.
18
An instance of the SAN management application is open at another
management server and communicating with the product (duplicate
session). Inform the customer and either:
• Power off the server running the second instance of the
application.
• Configure the server running the second instance of the
application as a client workstation.
Does the customer want the second server configured as a client?
YES NO
↓
Power off the server reporting the Duplicate Session
problem. Exit MAP.