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Chapter 4: Repair information
b. For the tested port, click (enable) the check box in the
Reset
column. A check mark in the box indicates the port reset
option is enabled.
c. Click
OK
. The port resets.
11. Notify the customer the test is complete and the device can be
reconnected and set online.
Collect maintenance data
When firmware detects a critical error, the product automatically
copies the contents of dynamic random access memory (DRAM) to a
dump area in FLASH memory on the CTP card. Perform this
procedure after a firmware fault or FRU/CRU failure to capture data
for analysis by support personnel. Maintenance data includes the
dump file and engineering logs.
NOTE:
An optional full-volatility feature is often required at military sites
that process classified data. If the feature is enabled through a product feature
enablement (PFE) key, a memory dump file (that may include classified Fibre
Channel frames) is not included as part of the data collection procedure.
To collect maintenance data:
1. At the EFCM Basic Edition interface, select
System Files
from the
Maintenance
menu at any view. The
System Files View
displays
(
Figure 50
).
Figure 50
System Files View
2. Right-click the
Data Collection
link to open a list of menu options.
Select the
Save Target As
menu option. The
Save As
dialog box
displays.
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