HunterLab EasyMatch QC, User Manual

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EasyMatch QC User’s Manual Version 2.1
Instrument Replacement, Repair, Problems, and Questions 12-1
CHAPTER TWELVE
Instrument Replacement, Repair, Problems,
and Questions
The following HunterLab policies are described in this chapter:
•
Warranty
•
Claims
•
Returns/Service
•
Technical Assistance.
Warranty
HunterLab warrants that all instruments it manufactures will be free from defects in material and
workmanship under normal use and service. Our obligation under this warranty is limited to repairing
or replacing any defective parts which our examination discloses to have been factory defective when
returned to us by prepaid transportation. The time limit on this warranty is one year from date of
shipment of new instruments and two months from the date of shipment of repaired instruments. The
printer and computer are covered under the original manufacturer’s warranty.
HunterLab warranty does not cover expendable items such as lamps, fuses, batteries, diskettes, etc. The
warranty is void if the user has made unauthorized repairs, performed improper installation, or has
incorrectly used the instrument.
An instrument registration card is shipped with major pieces of HunterLab equipment. It is important
that you return this card promptly upon receipt of equipment. The registration card is kept on file with
the HunterLab Service Department with complete information on the exact equipment purchased.
Questions concerning operation, maintenance, or repair of your equipment directed to the Service
Department can then be knowledgeably handled.