HP Surestore Disk Array 12h - And FC60, Advanced User'S Manual, Page: 380 / 466

380
SureStore E Disk System SC10 Troubleshooting
Isolating Causes
Table 52 lists the probable causes and solutions for problems you may detect on the disk
enclosure. When more than one problem applies to your situation, investigate the first
description that applies. The table lists the most basic problems first and excludes them
from subsequent problem descriptions.
Table 52
Disk Enclosure Troubleshooting Table
Problem
Description HW Event
Category
LED State Status Probable Cause/Solution
The disk
enclosure does
not power on none System
Power LED
off none – Neither power cord is plugged in.
– The power switch is not pressed.
– AC breaker is tripped.
– AC power source has failed.
– The PDU/PDRU is defective.
– Power switch is defective.
– A faulty component is causing
power supplies to turn off.
Remove all components and
reinsert one at a time until the
faulty component is isolated.
System fault LED
is on none Power
Supply LED
off Power
supply Not
Available – The power supply is not plugged
in.
– The PDU/PDRU or primary power
source has failed.
Critical Part Fault
LED on Critical A component has failed. See
problem descriptions below.
Buzzer sounds
when BCC
installed Critical BCC Fault
flashing Critical BCC DIP switch settings do not
match peer BCC switch settings.
Reset switches.
BCC Fault LED is
on Critical BCC Fault
on Critical BCC hardware is faulty. Replace the
BCC.
Fan LED is
amber Critical Amber Critical Fan has slowed or stopped. Replace
the fan.