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Controller Enclosure Troubleshooting
Master Troubleshooting Table
Table 49
contains troubleshooting information for the controller enclosure and modules.
Table 49
Master Troubleshooting Controller
Symptom
Possible Cause
Procedure
Controller
Controller LED (front
cover) is on and the
Fan Fault LED is off.
A Controller missing or
unplugged
Check the power LEDs on both controller
modules. If a Power LED is off, make sure
that the module is plugged in correctly and
its handles are locked in place.
B Controller failed
If the Fault LED remains on after replacing
the controller, go to cause C.
C One or more memory
modules failed
Replace the memory modules.
If the Fault LED remains ON after replacing
the memory, go to cause D.
D Controller enclosure
midplane failed
Replace the midplane. If the Fault LED
remains ON after replacing the midplane,
call the factory service center.
Software issued a
controller error
message
Controller failed
Check the Fan Fault LED on the front cover.
If it is on, go to Troubleshooting Controller
fan module Problems. If not, continue at the
next step. Replace the failed controller.
Controller enclosure
and fan fault LEDs
(front cover) are on
Both a controller enclosure
and the controller fan
module failed.
Check both controllers for fault LEDs, then
replace the failed controller.
After replacing the failed controller, check
the LEDs on the front cover. If the Fan Fault
LED is still on, replace the controller
module.
Summary of Contents for Surestore Disk Array 12h - And FC60
Page 16: ...16 ...
Page 36: ...36 Array Controller Enclosure Components Figure 9 Controller Enclosure Front View ...
Page 41: ...Array Controller Enclosure Components 41 Product Description Figure 13 Controller Fan Module ...
Page 44: ...44 Array Controller Enclosure Components Figure 15 Power Supply Fan Module ...
Page 68: ...68 Capacity Management Features ...
Page 117: ...Topologies for HP UX 117 Topology and Array Planning Figure 39 High Availability Topology ...
Page 122: ...122 Topologies for HP UX Figure 40 High Availability Distance and Capacity Topology ...
Page 126: ...126 Topologies for HP UX Figure 41 Campus Topology ...
Page 130: ...130 Topologies for HP UX Figure 43 Four Hosts Connected to Cascaded Switches ...
Page 142: ...142 Topologies for Windows NT and Windows 2000 ...
Page 158: ...158 Installing the Disk Array FC60 Figure 54 Enclosure EIA Positions for System E Racks ...
Page 161: ...Installing the Disk Enclosures 161 Installation Figure 56 Disk Enclosure Contents ...
Page 172: ...172 Installing the Controller Figure 62 Controller Enclosure Package Contents ...
Page 174: ...174 Installing the Controller Figure 63 Mounting the Controller Enclosure ...
Page 234: ...234 Adding Disk Enclosures to Increase Capacity ...
Page 274: ...274 Managing the Disk Array Using SAM Unassigned disks selected as hot spares ...
Page 345: ...HP UX Diagnostic Tools 345 5 HP UX DIAGNOSTIC TOOLS Overview 346 Support Tools Manager 347 ...
Page 350: ...350 Support Tools Manager Figure 90 mstm Interface Main Window ...
Page 358: ...358 Support Tools Manager ...
Page 440: ...440 FCC Statements USA Only ...
Page 466: ...466 Index ...