Operating Manual HG G-98830YA | English, Revision 02 | Date: 21.06.2021
78
Chapter 14 – Troubleshooting
14
Troubleshooting
In the following you will find a tabular list of possible errors. A possible cause is given
for each error in the second column. In the third column, you will find instructions on
how to narrow down the error and, ideally, how to correct it.
If you could not correct the error that occurred using the error table:
Please contact Götting. You will find the address on the back of this manual.
14.1 Error table
Table 29
Error table
Error
Possible Causes
Possible Diagnosis/Remedy
No system function
No serial output, although there
is a transponder within the
detection range
Voltage supply too low
Measure the input voltage as
close as possible to the M12
screw terminals.
No contact possible; incompre
-
hensible characters are sent.
Missing signal ground
Check the corresponding con
-
nections.
Connect the signal grounds if
necessary.
Wrong transmission procedure
selected.
Wrong transmission parameters
set.
Select only 19200 or 38400
Baud, 8 Bit, even parity.
Wrong transmission parameters
set.
Set the correct procedure etc.
using your PC and the monitor
program
Output values not reproducible,
lack of accuracy
Interference frequencies
Refer to 14.2 „Reducing Interfer
Transponders are read
unreliably / positioning pulses
unreliable
Interference frequencies
Refer to 14.2 „Reducing Interfer
The corresponding positioning
thresholds (see also Figure 26
„Menu: (T)ime & Code“ on page
57) are not properly adjusted.
Perform commissioning as
described in chapter 8 „Commis
Calibration failed.
Carry out the calibration of the
transmitting antenna (see 10.2.7
„(F)requency & Antenna Tuning“
on page 60).
Reinforcements in the floor that
form loops and affect the signal
Refer to 7.1.1 „Operating Condi
tions for Transponders“ on page
23.
Set values are not retained after
antenna restart
Modified values are not trans
-
ferred to the EEProm.
Save values permanently as
described in 10.2.14 „(L)oad val
