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6 Troubleshooting
027-400
Communication with the printer failed.
If another message is displayed, check its contents. If a panel operation is in progress, exit it. If remote
access is in progress, wait until the access is complete. If this does not resolve the problem, switch the
power off and then back on again. If this does not resolve the problem, contact our Customer Support
Center or your dealer.
027-442
IPv6 IP addresses are duplicated.
Change the printer's IPv6 “Auto Stateless Address 1” or the network device IPv6 address to eliminate
the IP address duplication.
027-443
IPv6 IP addresses are duplicated.
Change the printer's IPv6 “Auto Stateless Address 2” or the network device IPv6 address to eliminate
the IP address duplication.
027-444
IPv6 IP addresses are duplicated.
Change the printer's IPv6 “Auto Stateless Address 3” or the network device IPv6 address to eliminate
the IP address duplication.
027-445
A manually set IPv6 IP address is wrong.
Re-configure the IPv6 address correctly.
027-446
The IP address of IPv6 set manually already exists.
Change the IPv6 Manually Configured Address on the machine, or the IP address of IPv6 on the
network device, to remove the duplication of addresses.
027-447
IPv6 addresses are duplicated.
Change the printer's IPv6 Link Local Address or the network device IPv6 address to eliminate the IP
address duplication.
027-452
IP address already exists.
Change the IP address set on the machine.
027-500
The SMTP server name could not be resolved when sending response e-mail.
Check if SMTP server settings are correct from CentreWare Internet Services.
027-501
The POP3 server name could not be resolved when using POP3 protocol.
Check if POP3 server settings are correct from CentreWare Internet Services, check if POP3 server
settings are correct from.
027-502
An error occurred with the POP server. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
027-503
Login to the POP3 server failed when using POP3 protocol.
Check if the user name and password for using the POP3 server are configured correctly from
CentreWare Internet Services.
027-564
SMB protocol error. The SMB server was not found.
Check whether the connection between the authentication server and the machine has been
established via a network.
For example, confirm the following conditions:
• Network cable connection
• TCP/IP settings
• Connection via Port 137 (UDP), Port 138 (UDP), and Port 139 (TCP)
027-565
SMB protocol error.
Execute the operation again. If the error still is not resolved, contact our Customer Support Center.
027-566
SMB protocol error. SMB (TCP/IP) is not active.
Confirm that SMB (TCP/IP) is active on the [Port Settings] screen of the [Properties] tab on CentreWare
Internet Services.
027-572
027-573
027-574
027-576
027-578
SMB protocol error
Execute the operation again. If the error still is not resolved, contact our Customer Support Center.
Error Code
Cause/Remedy