266
6 Troubleshooting
016-760
An error occurred during PostScript processing. Perform of the two following steps.
• If [High Quality] is selected under [Image Quality] on the PostScript Print Driver, change it to [High
Speed].
• Increase PS memory.
Refer to
• [Image Quality]: Online help for the print driver
• PS memory: " [Allocate Memory]" (P. 194)
016-761
An error occurred while processing an image.
If the [Image Quality] setting on the [Image Options] tab is [High Resolution], change it to [Standard]
and try printing again. If this does not solve the problem, change the [Print Page Mode] setting on the
[Advanced Settings] tab to [On] and try printing again.
Refer to
• [Image Quality]/[Print Page Mode]: Online help for the print driver
016-762
The specified language emulation is not installed.
Under standard configuration, this printer can process the following types of data: ESC/P, PCL, TIFF, and
PDF.
016-763
An error occurred with the POP server connection.
Check the IP address of the POP server that is specified on the printer.
016-764
Could not connect to the SMTP server.
Contact the server's administrator.
016-765
E-mail could not be sent because the SMTP server's hard disk is full.
Contact the server's administrator.
016-766
An error occurred on the SMTP server.
Contact the server's administrator.
016-767
E-mail could not be sent because an invalid e-mail address was specified for the addressee and the
SMTP server returned response codes 550, 551, or 553.
Check the address of the addressee and try sending again. If an error occurs again, contact your system
administrator.
016-768
Could not connect to the SMTP server because the printer's e-mail address is not correct.
Check the printer's e-mail address.
016-769
The SMTP server does not respond to delivery confirmation (DSN).
Send the e-mail without delivery confirmation (DSN).
016-781
Could not connect to the SMTP server when transferring a file.
Check the network cable connection.
016-790
Unable to send an e-mail with Split Send because of exceeding the maximum number of splits allowed.
In the CentreWare Internet Services, select [Properties] > [Network settings] > [Protocol settings] >
[SMTP]. Specify the larger value for [Maximum number of splits].
Refer to
• CentreWare Internet Services online help
016-792
The job history could not be obtained when printing the printer's Meter Report. The job history does not
exist.
016-798
The specified print job cannot be performed because there is a problem with the HDD Extension Kit
(optional).
Contact our Customer Support Center or your dealer.
016-799
The print data includes incorrect parameters.
For example, the combination of settings for paper size, 2-Sided Print setting, paper tray, and output
tray may not be processed with this printer. Check the print data and print options and try printing
again.
017-700
The connection with ThinPrint.print Engine timed out.
Make sure the connection.
Error Code
Cause/Remedy
