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Dell PowerVault ML6000, Maintenance Manual

The Dell PowerVault ML6000 is a high-performance storage solution. To get started with this advanced technology, simply download the free Getting Started Manual from our website. Explore its user-friendly interface and unlock the full potential of your PowerVault ML6000 system effortlessly.

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Troubleshooting the Tape Library

DR118 - Resolve EKM Path Test Delay

This DR provides customer resolution steps for 

T149

 on page 348. 

Problem: The library attempted to perform an Automatic EKM Path Diagnostics Test via an available 
encryption-capable tape drive per the test interval setting. However, all configured tape drives are either 
loaded, unavailable, or otherwise busy, and cannot initiate the diagnostic test to determine proper EKM 
server connectivity and operability. 

1

View the ticket details to determine which EKM server cannot be tested due to drives not being available 
to initiate an EKM Path Diagnostics Test.

2

Determine whether all tape drives configured for such EKM server access are currently mounted or 
otherwise unavailable and can therefore not initiate an EKM Path Diagnostics Test.

3

If none of the configured tape drives are available to initiate an EKM Path Diagnostics Test, ignore and 
close this ticket. If applicable, configure the testing interval time and/or warning threshold to a less 
frequent testing period, to avoid drive access contention and ticket generation. 

4

If a tape drive is available to initiate a test, consult your user documentation to initiate a manual EKM 
Path Diagnostics Test:

 a. If the test succeeds, close this ticket and observe for further occurrences. 

 b. If the test fails, analyze the issue and correct the problem, or contact Service for further 

assistance.

5

You have three options:

 a. Select 

Close

 to close the ticket now.

 b. Select 

Exit

 to leave the ticket open for future troubleshooting.

 c. Select 

Back

 to return to the Diagnostic Resolution.

DR128 - Resolve Drive TapeAlert 58 - Microcode Failure

This DR provides customer resolution steps for 

T184

 on page 356.

Problem: The tape drive detected and reported a tape drive firmware problem. The drive automatically reset 
and recovered from the fault.

1

Consult the user documentation to retrieve a tape drive log for problem analysis. Contact Service for 
assistance in obtaining an e-mail address to which to send the tape drive log, as well as assistance 
regarding a possible tape drive firmware update.

2

If the tape drive did not become functional, reset the tape drive again. and wait for the drive to complete 
drive initialization.

3

If new tape drive firmware is available, update tape drive firmware via the 

Tools > Drive Operations

 

menu selection. 

4

Monitor this issue for reoccurrence, and contact Service if the issue repeats.

5

You have three options:

 a. Select 

Close

 to close the ticket now.

 b. Select 

Exit

 to leave the ticket open for future troubleshooting.

 c. Select 

Back

 to return to the Diagnostic Resolution.

DR129 - Resolve Drive TapeAlert 59 - WORM Integrity Check

This DR provides customer resolution steps for 

T185

 on page 357.

Summary of Contents for PowerVault ML6000

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m MaintenanceGuide Dell PowerVault ML6000 ...

Page 2: ... DELL logo and PowerVault are trademarks of Dell Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Published October 2013 Document Number 6 01367 10 Rev A ...

Page 3: ...n Password 11 Capturing a Snapshot 11 E mailing a Capture Snapshot 11 Downloading a Capture Snapshot 12 Saving and Restoring the Configuration 12 Saving the Configuration 13 Restoring the Configuration and Library Firmware 13 Taking the Library Online Offline 13 Taking Partitions Online 13 Taking Partitions Offline 14 Powering On the Library 14 Shutting Down Turning Off and Completely Removing Pow...

Page 4: ...rary Control Module 55 Preparing to Use the Multi Module Library 55 Adding 9U Expansion Modules to an Existing Library 56 Preparing to Install an Additional 9U Expansion Module 59 Unstacking the Existing Modules 60 Installing the New 9U Expansion Module 64 Preparing to Use the Library 68 Preparing to Remove or Replace a Module 70 Permanently Removing 9U Expansion Modules From an Existing Library 7...

Page 5: ...the Access Door 147 Removing and Replacing the Drive Power Fuse 148 Removing and Replacing the I E Station Lock Assembly 150 Removing and Replacing the I E Station Slide Assembly 151 Removing and Replacing the I E Station Slide Assembly 5U Library Control Module 152 Removing and Replacing the I E Station Slide Assembly 9U Library Expansion Module 152 Removing and Replacing the I E Station 154 Remo...

Page 6: ... Tickets 194 Resolving RAS Tickets 194 Closing RAS Tickets Automatically 194 Closing All RAS Tickets 194 RAS Ticket Error Codes 194 T000 195 T001 196 T002 197 T003 198 T004 199 T005 200 T006 201 T007 202 T008 203 T009 205 T010 206 T011 207 T012 208 T013 209 T014 211 T015 212 T016 214 T018 215 T019 216 T020 217 T021 218 T022 220 T023 221 T024 222 T025 223 T026 224 T027 225 T028 226 T029 227 T030 22...

Page 7: ...T058 254 T059 255 T060 256 T061 257 T062 258 T063 260 T064 262 T065 263 T066 264 T067 265 T068 266 T069 267 T070 268 T071 269 T072 270 T073 271 T074 272 T075 273 T076 274 T077 275 T078 276 T079 278 T080 279 T081 281 T082 283 T083 284 T084 285 T085 286 T086 287 T087 288 T088 289 T089 291 T090 292 T091 293 T093 294 T094 295 T095 296 T096 297 T097 298 T098 299 T099 300 T100 301 ...

Page 8: ... 318 T120 319 T121 320 T122 321 T123 322 T124 323 T125 324 T126 325 T127 326 T128 327 T129 328 T130 329 T131 330 T132 331 T133 332 T134 333 T135 334 T136 335 T137 336 T138 337 T139 338 T140 339 T141 340 T142 341 T143 342 T144 343 T145 344 T146 345 T147 346 T148 347 T149 348 T153 349 T154 350 T178 351 T180 352 T181 353 T182 354 T183 355 T184 356 T185 357 T186 358 ...

Page 9: ...Resolve Missing I E Station Magazine 377 DR024 Resolve Drive TapeAlert 39 Diagnostics Required 377 DR025 Resolve Stuck I E Station Sensor 378 DR026 Resolve Unsupported Module Configuration 378 DR027 Resolve Unknown Library SN Label 379 DR028 Resolve Motion Obstruction 379 DR029 Resolve Drive Sled Communication Loss 380 DR030 Resolve Drive Load Failure 381 DR031 Resolve Robot Initialization Failure...

Page 10: ...oad Unload Failure 401 DR079 Resolve Key Server Request Issue 401 DR081 Resolve AutoClean Failure 402 DR082 Resolve Library Calibration Failure 403 DR083 Resolve Drive Voltage Problem 404 DR084 Resolve Robotics Firmware Image Error 404 DR085 Resolve Robotics Auto Level Failure 404 DR086 Resolve Robotics Degraded Flash Warning 405 DR088 Resolve Robotics Y Axis Motion Failure 405 DR089 Resolve X Z T...

Page 11: ...sembly 424 RR015 Remove and Replace FC I O Blade 424 RR016 Remove and Replace Incompatible Robot 425 RR017 Remove and Replace Un calibrated Picker 425 RR018 Remove and Replace Robotics Y Carriage Assembly 425 RR019 Remove and Replace Unlabeled Tape Cartridge 425 RR020 Remove and Replace Duplicate Tape Cartridge 426 Interpreting LEDs 427 Blade Status LEDs 427 Blade Port LEDs 430 LCB Ethernet Hub Po...

Page 12: ...xii Contents Tape Drive Rear 452 Rack mount Kit Accessories 453 Rack mount Rails in Rack 456 Rack mounted Library 457 System Diagrams 458 7 Glossary 469 ...

Page 13: ...e Location after Removing a 9U Expansion Module 79 Table 7 Rack mount Kit Contents 109 Table 8 Rack Ear Kit Contents 111 Table 9 Library Components Required Library State 141 Table 10 CRUs and FRUs 145 Table 11 Blade Status LEDs 429 Table 12 LCB Ethernet Hub Link Activity 430 Table 13 Fibre Port Link LED on I O Blade 430 Table 14 Tape Drive LEDs 431 Table 15 Fibre Port Link LED on Tape Drive 432 T...

Page 14: ...xiv Tables ...

Page 15: ...gure 9 Multi Module Fibre Channel Cabling 32 Figure 10 FC I O Blade 35 Figure 11 FC With I O Blade Cabling 36 Figure 12 Power Cord Management 42 Figure 13 Ethernet Cable Management 44 Figure 14 Cable Management All Cables FC I O Blades Installed 45 Figure 15 Cover plate with y home flag 50 Figure 16 Library Configuration Example 1 71 Figure 17 Library Configuration Example 2 73 Figure 18 LCB and C...

Page 16: ...howing back of Operator Panel 441 Figure 39 Operator Panel 442 Figure 40 Model 1 Robot Assembly with Original Cable Spool 443 Figure 41 Model 2 Robot Assembly Picker Assembly and Y Carriage Assembly 444 Figure 42 Model 1 Picker Assembly 445 Figure 43 Model 2 Picker Assembly 445 Figure 44 Original Cable Spool 446 Figure 45 Cable Spool as of August 27 2007 447 Figure 46 Model 1 Parking Tab Parked 44...

Page 17: ...m 5U Library Control Module 459 Figure 59 LCB Functions 460 Figure 60 Accessor Control Block 462 Figure 61 Door and Import Export Board DIEB 462 Figure 62 Door and Display Block 463 Figure 63 Power System Block 463 Figure 64 Fan Control Board 464 Figure 65 Library Cables 465 Figure 66 Library System Grounding 466 Figure 67 Library Power System 467 ...

Page 18: ...xviii Figures ...

Page 19: ... The 5U Library Control Module contains several essential components including the library control blade LCB and the robotic picker assembly The LCB controls the library s functions while the robotic picker assembly is responsible for physically retrieving data cartridges from the library s modules inserting the cartridges into the appropriate tape drive and returning them to their appropriate sto...

Page 20: ...le at http support dell com WARNING BEFORE POWERING ON OR USING THIS EQUIPMENT READ THE FOLLOWING DOCUMENTS Servers and Storage Systems Safety Environmental and Regulatory Information Servers and Storage Systems Warranty and Support Information and the Dell Software License Agreement KEEP THE DOCUMENTS FOR FUTURE REFERENCE WARNING INDICATES A POTENTIALLY HAZARDOUS SITUATION WHICH IF NOT AVOIDED CO...

Page 21: ...ine Offline Taking Partitions Online Taking Partitions Offline Powering On the Library Shutting Down Turning Off and Completely Removing Power From the Library Restarting the Library Manually Unlocking an I E Station Door Testing Your Fix Using the Installation Verification Test Running Library Demo Restoring Defaults Deleting All Library Partitions Using Advanced Reporting Minimum Installation Re...

Page 22: ...ckup Ability to modify configuration files as necessary including root admin access privileges Ability to install device drivers Previous experience installing other storage devices for example tape or disk drive based storage Ability to follow written instructions Basic understanding of tape drive and library technology as well as their use Please note that deploying the ML6000 tape library into ...

Page 23: ...he library is running DHCP You can connect to the service port using a cross over cable However some laptops will require using a straight cable to connect to the service port 2 After you connect your laptop to the service port the library assigns you IP address 10 10 10 100 via DHCP If you do not get an IP address run the ipconfig release and ipconfig renew commands from the Windows command promp...

Page 24: ...gging on as service automatically logs off all other non service users and unlocks all Import Export I E station doors 1 Access the Logon window of the operator panel or remote Web client 2 Enter your service login and password in the appropriate text boxes The service user name is always service For security reasons the service account details can be found within the Dell internal training pages ...

Page 25: ...sert a scratch data cartridge in the top I E station slot During the test the drive overwrites the data on the cartridge Table 1 Service Menu vs Web Client Diagnostics Menu Service Menu Web Client Diagnostics Menu Tools EKM Path Diagnostics Drives Drive Tests Wrap Test Reset Media Tests Fast R W Test Media Test Read Write Test Self Test System Library Tests Robotics I E Barcode Door Sensors EKM EK...

Page 26: ...es of short tests to validate whether the key servers are running connected and able to serve keys as required Run the Manual EKM Path Diagnostics any time you change the key server settings or library encryption settings and when you replace a tape drive It is recommended that you test each drive that communicates with key manager servers The diagnostics consists of the following tests Ping Verif...

Page 27: ... must run the test multiple times once for each drive To test all servers you must run the diagnostics once for each Library Managed Encryption enabled partition each server pair is connected to a unique partition and tape drive In addition if the tape drive is not available it must be unloaded ready and online the Drive Path and Config tests are not performed The Automatic diagnostics tests every...

Page 28: ...be performed Follow the instructions listed in the Progress Window to resolve any issues that occurred during the operation Using Automatic EKM Path Diagnostics You can enable the library to automatically perform EKM Path Diagnostics at selected intervals During each interval the library tests every configured key server The default test interval is four hours The library generates a RAS ticket if...

Page 29: ...odify a user choosing Admin as the user to modify 4 Enter the new password twice in the Enter Password and Confirm Password text boxes 5 In the Admin Password text box on the operator panel or in the Enter your Service password text box on the W client enter the default service password you used to log in see Logging in with Service Privileges on page 6 6 Click Apply Capturing a Snapshot A snapsho...

Page 30: ...efore attempting to generate the snapshot 2 Using the remote Web client select Tools Capture Snapshot 3 Select Download the file using the browser 4 Click Apply The Progress Window appears and indicates Success 5 Click Close to close the Progress Window Saving and Restoring the Configuration The library has many configurable items such as tape drive IDs partitions user accounts Import Export I E s...

Page 31: ...eys You can restore the other configurable items using a configuration file that was saved when the earlier version of library firmware was installed on the library or you can reconfigure your library s settings If the library is running firmware version 600G or later you can only downgrade firmware to version 410G and later and can only restore a saved configuration that was created with firmware...

Page 32: ...tenance activities require that you take the entire library offline while other activities require that you turn off the library Always perform a shutdown before turning off or removing power from the library Shutting down a library shuts down the library s operating system and firmware When you perform a shutdown the library finishes the current command and lowers the robot to the floor of the li...

Page 33: ...s the operating system and firmware takes the partitions online and performs an inventory of all cartridges tape drives and slots Any tape drives that were offline before the restart are brought back online when the library is restarted 1 Using the library s operator panel or the remote Web client ensure that no applications are accessing the library 2 If a Progress Screen is open wait until it cl...

Page 34: ...u unlocked the door while the library was powered off the door will lock automatically during power up Testing Your Fix After you have serviced a library when all stations are locked and you have powered the system back up and restarted it you can use the Service menu of the remote Web client test the library to ensure that it is functioning as expected See Using the Service Menu on page 6 for the...

Page 35: ...t Next 5 All IVT subtests are preselected by default Clear the check box next to a subtest name to exclude that test from this IVT run Select Apply when you are ready to run the IVT 6 The Robot Drives and Tour subtests each require that you to provide a scratch data cartridge before the test can begin When you are prompted to do so place a scratch data cartridge into the top I E station slot and t...

Page 36: ...og from the last IVT run is displayed on screen E mailing the Last Detailed Log 1 Log on to the library using the operator panel 2 Select Tools Library Tests 3 Select E mail Last Summary Log and then select Next 4 Use the touch screen to enter an e mail address The last detailed IVT log will be sent to this address 5 Select Apply to send the log file Running Library Demo Running the Library Demo i...

Page 37: ...seconds between move media commands to prevent unnecessary wear on the robotics Stopping Library Demo 1 Log on to the library using the operator panel The screen shows that a demonstration is in progress 2 On the Library Demo screen select Stop The last issued commands will complete before the demonstration is stopped and library control is returned The operator panel will display a Demo Being Sto...

Page 38: ...hese functions are not licensed on the library For complete instructions on how to use Advanced Reporting see the Dell PowerVault ML6000 User s Guide Note As of firmware release 500G GS002 logical serial number addressing is turned ON by default in previous versions it was turned OFF by default This allows for tape drive swapping without host re configuration If you have a previous version and upg...

Page 39: ...ing Libraries with Fibre Channel Tape Drives Connected Directly to a Host or Switch Cabling Libraries with Fibre Channel Tape Drives Connected to Fibre Channel I O Blades If you need to add 9U expansion modules to the 5U library control module remove the module terminator from the 5U library control module terminator connection that is closest to the 9U expansion module Cable Management Guidelines...

Page 40: ... Instructions for LTO 5 and LTO 6 Tape Drives The library handles the Ethernet and data ports on LTO 5 and LTO 6 tape drives differently depending on the tape drive See Figure 1 and Figure 2 for details WARNING ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK HAVING A MAIN PROTECTIVE EARTHING GROUNDING TERMINAL AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET OUTLET AND OR AN ...

Page 41: ...If they are configured for 8 Gb s you should connect them directly to a host or switch and not to an FC I O blade because the FC I O blade only allows speeds up to 4 Gb s If you connect an LTO 5 or LTO 6 Fibre Channel tape drive to an FC I O blade the speed will autonegotiate to 4 Gb s 1 Ethernet port do not use 2 Fibre Channel port use this port 1 SAS port 1 use this port 2 SAS port 2 do not use ...

Page 42: ...G GROUNDING TERMINAL AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET OUTLET AND OR AN APPLIANCE COUPLER COMPLYING WITH IEC 60309 OR AN EQUIVALENT NATIONAL STANDARD AND HAVING A PROTECTIVE EARTH GROUND CONDUCTOR WITH A CROSS SECTIONAL AREA OF AT LEAST 1 5 MM2 14 AWG TO ENSURE PROPER AIRFLOW AND ACCESS SPACE ALLOW 60 CM 24 INCHES IN THE FRONT AND BACK OF THE LIBRARY 1 Ethernet cable to ...

Page 43: ...es one tape drive per SCSI bus or two tape drives per SCSI bus see Figure 5 To connect one tape drive per SCSI bus a Use a SCSI cable to connect the bottom port of the tape drive to your host b Use a SCSI terminator to terminate the top port of the tape drive 1 Module to module cable 2 Library control blade 3 GB Ethernet port 4 SCSI terminator 5 Power supply 6 Rear power switch 7 Power cords 8 SCS...

Page 44: ...cable connecting the two tape drives should be at least 30 cm in length b Use another SCSI cable to connect the bottom tape drive of the SCSI bus to your host c Use a SCSI terminator to terminate the top tape drive of the SCSI bus Figure 5 Cabling One or Two Tape Drives Per SCSI Bus 1 SCSI terminator 2 SCSI drive to host cable 3 SCSI cable connecting two SCSI tape drives 4 SCSI drive to host cable...

Page 45: ... Connect a power cord to the outlet on the power supply on the rear of the library There should always be a power cord connected to the power supply on the 5U Library Control Module If redundant power supplies are used connect a power cord to each of the additional power supply outlets 6 Power on the library a Turn on the rear power switch of each of the power supplies b Turn on the front power sw...

Page 46: ...ER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET OUTLET AND OR AN APPLIANCE COUPLER COMPLYING WITH IEC 60309 OR AN EQUIVALENT NATIONAL STANDARD AND HAVING A PROTECTIVE EARTH GROUND CONDUCTOR WITH A CROSS SECTIONAL AREA OF AT LEAST 1 5 MM2 14 AWG TO ENSURE PROPER AIRFLOW AND ACCESS SPACE ALLOW 60 CM 24 INCHES IN THE FRONT AND BACK OF THE LIBRARY 1 Ethernet cable to customer network 2 GB Ethern...

Page 47: ...ct the other end of the SAS cable to the host 3 If your library configuration consists of a single module place module terminators in the module s top and bottom module terminator connectors 1 Module to module cable 2 Library control blade 3 GB Ethernet port 4 Power supply 5 Rear power switch 6 Power cords 7 SAS cables to host 8 Module terminators 9 Ethernet cable to customer network CAUTION The m...

Page 48: ... from the 5U Library Control Module to the 9U Expansion Module 5 Connect your Ethernet cable to the Gigabit GB Ethernet port on the library control blade LCB for remote access to the library via the Web client 6 Connect a power cord to the outlet on the power supply on the rear of the library There should always be a power cord connected to the power supply on the 5U Library Control Module If redu...

Page 49: ...ure 9 on page 32 if you are installing a library that includes FC tape drives that are connected directly to a host Figure 8 Stand Alone 5U Library Control Module Fibre Channel Cabling 1 Ethernet cable to customer network 2 GB Ethernet port 3 Power supply 4 Rear power switch 5 Power cord 6 Fibre cable to host 7 Library control blade LCB 8 Module terminators 8 1 2 3 4 6 7 5 ...

Page 50: ...TALLED IN A RACK HAVING A MAIN PROTECTIVE EARTHING GROUNDING TERMINAL AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET OUTLET AND OR AN APPLIANCE COUPLER COMPLYING WITH IEC 60309 OR AN EQUIVALENT NATIONAL STANDARD AND HAVING A PROTECTIVE EARTH GROUND CONDUCTOR WITH A CROSS SECTIONAL AREA OF AT LEAST 1 5 MM2 14 AWG TO ENSURE PROPER AIRFLOW AND ACCESS SPACE ALLOW 60 CM 24 INCHES IN THE F...

Page 51: ...xpansion Module c Replace the module terminator in the 9U Expansion Module terminator connection furthest from the 5U Library Control Module d Connect the module to module cable from the 5U Library Control Module to the 9U Expansion Module 4 Connect your Ethernet cable to the Gigabit GB Ethernet port on the library control blade LCB for remote access to the library via the Web client 5 Connect a p...

Page 52: ...nsion module can support up to two FC I O blades A maximum of four FC I O blades can be present in any library configuration A maximum of four FC drives can be connected to one FC I O blade Ports 1 and 2 on each FC I O blade are reserved for connection to hosts Ports 1 and 2 are always in target mode The other four ports 3 4 5 and 6 are always in initiator mode See Figure 14 on page 45 SAN ready t...

Page 53: ...C I O Blade Use the following procedure along with Figure 11 if you are installing a library that includes FC tape drives that are connected to FC I O blades 1 Target ports 1 and 2 to host s 2 Initiator ports 3 6 to drives 3 LEDs blue amber green 1 2 3 ...

Page 54: ... 2 GB Ethernet port 3 Power supplies 4 Power cords 5 Ethernet cables from LCB to expansion module one per FC I O blade 6 FC cable to tape drive 7 Module terminator 8 FC cable to host 9 Module to module cable 10 Ethernet cable to customer network 11 UPPPER and LOWER Ethernet ports 4 5 1 4 6 8 7 9 10 2 3 7 11 ...

Page 55: ...nwrap the FC cables and remove the two white plastic protective caps from each end of the cable 5 Connect the FC cable to one of the following initiator ports on the FC I O blade 3 4 5 or 6 When you choose the port take into account the location of any other tape drives that you plan to connect to the same FC I O blade See Cable Management Guidelines on page 40 for best practice guidelines for cab...

Page 56: ...bus 15 Configure the library using the commands on the operator panel Recommended Library Cabling for FC I O Blades Fibre optic cables connect Fibre Channel tape drives to I O blades and I O blades to a Storage Area Network SAN fabric or host Correctly managing these cables on the rear of the library can prevent damage to the cables and Fibre Channel ports and ensure optimal data throughput SAN re...

Page 57: ... Cabling Tape Drive FC I O Blade FC I O Blade Port 1 1 N A direct attached 1 2 N A direct attached 1 3 1 2 Port 3 1 4 1 2 Port 4 0 1 1 2 Port 5 0 2 1 2 Port 6 1 1 1 2 Port 3 1 2 1 2 Port 4 1 3 1 2 Port 5 1 4 1 2 Port 6 2 1 2 2 Port 3 2 2 2 2 Port 4 2 3 2 2 Port 5 2 4 2 2 Port 6 3 1 3 2 Port 3 3 2 3 2 Port 4 3 3 3 2 Port 5 3 4 3 2 Port 6 ...

Page 58: ...a Fibre Channel I O blade will receive a cable management kit with all the equipment necessary to perform these procedures You can also order the cable management kit by contacting your Sales Representative The color of the straps matches the color of the cords they are designed to secure Table 3 Cable Management Kit Contents Component Description Quantity Black hook and loop fastener to secure po...

Page 59: ...the plastic loop 3 Firmly press the push rivet through the hole in the 9U Expansion Module described above The hook and loop fastener should now be secured to the library chassis 4 Plug the power cord into power supply unit closest to the hook and loop fastener 5 Determine how much cord length you need to reach and easily plug into the AC power source Do not plug the cord into a power source until...

Page 60: ...peat these steps to secure other power cords if necessary Bundle adjacent power cords together using the same hook and loop fastener Once complete power cord management for an ML6030 CM plus two PowerVault ML6000 9U Expansion Modules should look similar to Figure 12 below Figure 12 Power Cord Management ...

Page 61: ...the back of the 9U Expansion Module for the hook and loop strap This hole is located on the rear of the library about three inches from the bottom of the 9U Expansion Module on the right side of the frame back plane See Figure 13 on page 44 for the location of this hole 3 Insert a push rivet into the rivet hole on the blue hook and loop fastener The head of the rivet should be on the same side of ...

Page 62: ...n Module Repeat these steps to secure other Ethernet cables if necessary Once complete the Ethernet cabling for a an ML6030 Control Module plus two PowerVault ML6000 9U Expansion Modules containing four I O blades should appear similar to the illustration below Figure 13 Ethernet Cable Management ...

Page 63: ...ce Guide 45 Figure 14 shows how a 41U library with FC I O blades would appear with power Ethernet and fibre cables installed and managed according to these guidelines Figure 14 Cable Management All Cables FC I O Blades Installed ...

Page 64: ...e 5U Library Control Module to the rack 6 If not already installed install the library control blade LCB in the 5U Library Control Module See Removing and Replacing the Library Control Blade and LCB Compact Flash Card on page 102 for instructions on installing the LCB 7 Add the tape drives to the module 8 Install the power supplies See Adding Removing and Replacing Power Supplies on page 106 for i...

Page 65: ...are no restrictions on where the 5U Library Control Module can be installed in the library configuration However the recommended placement of the control module for library configurations up to 32U is on top of all installed 9U expansion modules The recommended placement of the control module for 41U library configurations is on top of three 9U expansion modules and below the top expansion module ...

Page 66: ...power supplies 4 Park the robot assembly in the 5U Library Control Module Before unstacking the library the robot assembly must be placed in the 5U Library Control Module a Open the I E station and access doors of each module b Using your hands gently lift the robot assembly into the 5U Library Control Module The robot assembly should glide slowly and with some resistance c After raising the robot...

Page 67: ...PowerVault ML6000 Maintenance Guide 49 Parking tab in parked position Note that your parking tab may look different from the picture Model 2 tab Model 1 tab ...

Page 68: ...me flag If you plan to stack the 5U Library Control Module at the top of the library and if a 9U Expansion Module will be located below it remove the 5U Library Control Module s bottom cover plate and the 9U Expansion Module top plate CAUTION Before removing the 5U Library Control Module s bottom cover plate the robot assembly must be parked as described in Step 4 on page 48 1 Screws to remove 2 Y...

Page 69: ...e the 5U Library Control Module s top plate and the 9U Expansion Module s bottom plate Recommended location for adding an expansion module Table 4 Cover Plate Location ML6010 ML6020 ML6030 ML6030 CM 1 9U Expansion Module ML6030 CM 2 9U Expansion Modules cover plate cover plate NEW 9U Expansion Module cover plate 5U Library Control Module 5U Library Control Module cover plate 5U Library Control Mod...

Page 70: ...g the 9U Expansion Module on top of another module secure the two modules together by tightening the two thumbscrews at the base of the front of the module and the two thumbscrews located at the base of the back of the module Then lower the module s guide pin located at the base of the front of the module by turning it and pushing it down 4 Tighten all thumbscrews located at the base of the front ...

Page 71: ...sion Module on top of another module engage the Y rails of the new module in your library configuration Ensure that the Y rails are properly aligned and the thumbscrews are tightened 1 Front Y rail 2 Rear Y rail 3 Y rail this end up 4 Squeeze here to release 1 3 2 4 ...

Page 72: ...ocated in the interior of the right side of the module Squeeze the handle of the Y rail release mechanism lift it out of its locked position and slide it downward as far as it will go Doing this aligns the Y rails with the Y rails of the module beneath it 7 Repeat these steps for each 9U Expansion Module you are installing CAUTION Check to make sure that there is no gap between the top and bottom ...

Page 73: ... rack 6 If not already installed install the library control blade LCB in the 5U Library Control Module See Removing and Replacing the Library Control Blade and LCB Compact Flash Card on page 102 for instructions on installing the LCB Preparing to Use the Multi Module Library 1 Unpark the robot assembly a Gently raise the robot assembly so that it no longer rests on the parking tab b With your fre...

Page 74: ...s and module to module cables Make sure the module terminators are installed at the top and bottom of the stack of modules For cabling instructions see Cabling the Library on page 22 7 Power on the library For libraries larger than a ML6020 boot time may take 15 20 minutes 8 Configure the library using the Setup Wizard that appears on the operator panel interface 9 Add the tape cartridges to the l...

Page 75: ...s up to 32U is on top of all installed 9U expansion modules The recommended placement of the control module for 41U library configurations is on top of three 9U expansion modules and below the top 9U expansion module When adding additional 9U expansion modules to an existing library configuration the recommended placement of the new 9U expansion module is at the bottom of the existing library conf...

Page 76: ...D HAVING A PROTECTIVE EARTH GROUND CONDUCTOR WITH A CROSS SECTIONAL AREA OF AT LEAST 1 5 MM2 14 AWG TO ENSURE PROPER AIRFLOW AND ACCESS SPACE ALLOW 60 CM 24 INCHES IN THE FRONT AND BACK OF THE LIBRARY WARNING WITHOUT TAPE DRIVES TAPE CARTRIDGES OR POWER SUPPLIES A 5U LIBRARY CONTROL MODULE WEIGHS APPROXIMATELY 60 LBS 27 2 KG A 9U EXPANSION MODULE WITHOUT TAPE DRIVES TAPE CARTRIDGES OR POWER SUPPLI...

Page 77: ...in the 5U Library Control Module a Open the I E station and access doors of each module b Using your hands gently lift the robot assembly into the 5U Library Control Module The robot assembly should glide slowly and with some resistance WARNING WITHOUT TAPE DRIVES TAPE CARTRIDGES OR POWER SUPPLIES A 5U LIBRARY CONTROL MODULE WEIGHS APPROXIMATELY 60 LBS 27 2 KG A 9U EXPANSION MODULE WITHOUT TAPE DR...

Page 78: ... each module 9 Remove the tape blockers if present from the bottom row of the lowest module in the library Set the tape blockers aside to be installed in the new library configuration Unstacking the Existing Modules 1 Starting with the topmost module of your library open the I E station and access doors CAUTION Libraries that have a Model 2 robot installed no longer use tape blockers If your libra...

Page 79: ...eze the handle of the Y rail release mechanism lift it and release it so that it locks into place b From the rear of the library find the rear Y rail release mechanism located in the interior of the right side of the module Squeeze the handle of the Y rail release mechanism lift it and release it so that it locks into place Note The rear Y rail is impossible to lift up with the tape drives install...

Page 80: ...brary Installation and CRU Replacement 3 Remove the rack ears that fasten the module to the rack 4 Loosen the thumbscrews located at the base of the front and rear of the module 1 Thumbscrews behind doors 1 ...

Page 81: ...d turning it slightly as if it were a screw Otherwise the guide pin may scratch the front doors of the module beneath it 6 From the front of the library slide the entire module toward you and lift it off of the module below it 7 Repeat these steps for each module that you need to remove 1 Guide pin 2 Thumbscrew 1 2 ...

Page 82: ...bove the 5U Library Control Module If you plan to stack the 5U Library Control Module at the bottom of the library and if a 9U Expansion Module will be located above it remove the 5U Library Control Module s top plate and the 9U Expansion Module s bottom plate Recommended location for adding an expansion module CAUTION Before removing the 5U Library Control Module s bottom cover plate the robot as...

Page 83: ...ibrary place it in the desired location 5 If there is already a module installed secure the two modules together by tightening the two thumbscrews at the base of the front of the module and the two thumbscrews located at the base of the back of the module Then lower the module s guide pin located at the base of the front of the module by turning it and pushing it down 6 Tighten all thumbscrews loc...

Page 84: ...ligned and the thumbscrews are tightened a From the front of the library open the I E station and access doors of the 9U Expansion Module b Squeeze the handle of the Y rail release mechanism lift it out of its locked position and slide it downward as far as it will go 1 Front Y rail 2 Rear Y rail 3 Y rail this end up 4 Squeeze here to release 1 3 2 4 ...

Page 85: ...locked position and slide it downward as far as it will go Doing this aligns the Y rails with the Y rails of the module beneath it 9 Repeat these steps for each module you need to re install in the library configuration CAUTION Check to make sure that there is no gap between the top and bottom Y rails on both the front and back of the library If a gap exists the library cannot mechanically initial...

Page 86: ...brary Control Module For details see Removing and Replacing the Library Control Blade and LCB Compact Flash Card on page 102 5 If your library contains FC I O blades install both the I O blades and the accompanying fan blades in the expansion module For details see Adding Removing and Replacing FC I O Blades on page 130 and Adding Removing and Replacing the FC I O Fan Blade on page 137 CAUTION Lib...

Page 87: ...les For cabling instructions see Cabling the Library on page 22 8 Power on the library 9 Reconfigure the library including applying the new COD license key using the operator panel or Web client 10 Recreate any partitions you deleted prior to installing the module 11 Add the tape cartridges to the library s modules using the I E station commands from the operator panel or Web client 12 Open the ho...

Page 88: ...ree partitions configured All three partitions share six I E elements in the 5U Library Control Module The library is configured for automatic cleaning and has three cleaning slots configured in the 9U Library Expansion Module Library_a includes all storage elements in the 5U Library Control Module and has one drive configured in the 5U Library Control Module and one drive configured in the 9U Lib...

Page 89: ...leaning slots after the module has been removed or replaced 4 If the module you are removing or replacing contains tape drives make sure that none of the drives have media mounted 5 If the module you are removing or replacing contains I E slots remove all media from the affected I E slots and store them separately for each partition so you can import them back into the same partition once the modu...

Page 90: ...leting it see Understanding Logical Element Addressing on page 543 for information on how the library logically addresses tape drives and slots In that case you would 1 export those tape cartridges that reside in the module you are removing or replacing and 2 modify the partition instead of deleting it so that the partition no longer references any storage or drive elements within the module you a...

Page 91: ...n the 9U Library Expansion Module Library_a and Library_b still require partition modifications to remove the drive reference and free the 9U Library Expansion Module of all partition resource references 9 If you are removing or replacing a 9U Library Expansion Module set the number of I E station slots to six You can reconfigure I E station slots after the module removal or replacement is complet...

Page 92: ...mn 1 d Gently release the robot assembly to rest on the parking tab 13 If you are removing the lowest module of the library remove the tape blockers if present from the bottom row of that module Set the tape blockers aside to be replaced in the new library configuration 14 Remove all power supplies from each module that you intend to remove For details see Adding Removing and Replacing Power Suppl...

Page 93: ...ve a 9U Expansion Module from the library There are some configuration settings to take into account when removing a 9U Expansion Module from an existing library COD licenses remain the same After the 9U Expansion Module is removed there may be more slots licensed than are available Only the available slots appear on the License screen All resources in the removed module s are removed A partition ...

Page 94: ...76 Library Installation and CRU Replacement 3 Disengage the Y rails so the modules can be unstacked safely 1 Front Y rail 2 Rear Y rail 3 Y rail this end up 4 Squeeze here to release 1 3 2 4 ...

Page 95: ... into place b From the rear of the library find the rear Y rail release mechanism located in the interior of the right side of the module Squeeze the handle of the Y rail release mechanism lift it and release it so that it locks into place 4 Remove the rack ears that fasten the module to the rack See Using the Rack mount Kit to Install a Library in a Rack on page 108 for detailed instructions on u...

Page 96: ...pen the module s access door and raise the guide pin by pulling it up and turning it slightly as if it were a screw Otherwise the guide pin may scratch the front doors of the module beneath it 8 From the front of the library slide the entire module toward you and lift it off of the module below it 9 Repeat these procedures for each module that you intend to remove 1 Thumbscrews behind doors 1 ...

Page 97: ...the 5U Library Control Module If you plan to stack the 5U Library Control Module at the bottom of the library and if a 9U Expansion Module will be located above it remove the 5U Library Control Module s top plate and the 9U Expansion Module s bottom plate CAUTION Before removing the 5U Library Control Module s bottom cover plate the robot assembly must be parked as described in Preparing to Remove...

Page 98: ... CRU Replacement Preparing to Use the New Library Configuration 1 Ensure that the Y rails are properly aligned and the thumbscrews are tightened 1 Front Y rail 2 Rear Y rail 3 Y rail this end up 4 Squeeze here to release 1 3 2 4 ...

Page 99: ...ail release mechanism which is located in the interior of the right side of the module Squeeze the handle of the Y rail release mechanism lift it out of its locked position and slide it downward as far as it will go Doing this aligns the Y rails with the Y rails of the module beneath it CAUTION Check to make sure that there is no gap between the top and bottom Y rails on both the front and back of...

Page 100: ...le For details see Adding Removing and Replacing FC I O Blades on page 130 and Adding Removing and Replacing the FC I O Fan Blade on page 137 6 Unpark the robot assembly a Gently raise the robot assembly so that it no longer rests on the parking tab CAUTION Libraries that have a Model 2 robot installed no longer use tape blockers If your library contains a Model 2 robot do NOT install tape blocker...

Page 101: ...te and or modify partitions cleaning slots and I E station slots as desired 11 Import tape cartridges to the correct library partitions as needed 12 Save the library configuration see Saving the Configuration on page 13 13 If the host application inventories the location of each tape cartridge in the library open the host application and reinventory to sync its logical inventory with the physical ...

Page 102: ... some configuration settings to take into account when replacing the 5U Library Control Module If you have applied one or more license keys to the original 5U Library Control Module you will need to replace each license key and apply it to the new 5U Library Control Module A partition with all resources in the removed module will be present with no slots or drives This partition can only be delete...

Page 103: ...lease it so that it locks into place b From the rear of the library find the rear Y rail release mechanism located in the interior of the right side of the module Squeeze the handle of the Y rail release mechanism lift it and release it so that it locks into place 4 Remove the rack ears that fasten the module to the rack Note The rear Y rail is impossible to lift up with the tape drives installed ...

Page 104: ...rary Installation and CRU Replacement 5 Loosen the thumbscrews located at the base of the front and rear of the module 1 5U Library Control Module front 2 Thumbscrews 3 5U Library Control Module rear 3 1 2 2 ...

Page 105: ...5U Library Control Module plates from the top and bottom of the module as necessary If your library consists of only the 5U Library Control Module do not remove the plates If you plan to stack the 5U Library Control Module at the top of the library and if a 9U Library Expansion Module is located below it remove the 5U Library Control Module s bottom cover plate If you plan to stack the 5U Library ...

Page 106: ...Library Control Module on top of the 9U Library Expansion Module and slide it to the rear of the unit A small notch on the bottom of the 5U Library Control Module aligns it with the top of the 9U Expansion Module 6 Use the rack ears to fasten the 5U Library Control Module on top of a 9U Expansion Module 7 If you placed the 5U Library Control Module on top of a 9U Library Expansion Module secure th...

Page 107: ...echanism lift it out of its locked position and slide it downward as far as it will go 10 Unpark the robot assembly a Gently raise the robot assembly so that it no longer rests on the parking tab b With your free hand move the parking tab to the unparked position so that it is removed completely from the interior of the module Model 1 parking tab swivel the parking tab away from you Model 2 parkin...

Page 108: ...90 Library Installation and CRU Replacement c Gently release the robot assembly It will lower to the bottom module of the library Model 2 tab Model 1 tab ...

Page 109: ...e new 5U Library Control Module For details see Removing and Replacing the Library Control Blade and LCB Compact Flash Card on page 102 5 Connect all power cords network data cables and module to module cables Make sure the module terminators are installed in their previous positions at the top and bottom of the stack of modules For cabling instructions see Cabling the Library on page 22 6 Power o...

Page 110: ...nto account when removing and replacing a 9U Expansion Module COD licenses remain the same After the 9U Expansion Module is removed there may be more slots licensed than are available Only the available slots appear on the License screen All resources in the removed module s are removed A partition with all resources in the removed module s will be present with no slots or drives This partition ca...

Page 111: ... 70 2 Starting with the topmost module of your library open the I E station and access doors of each module 3 Disengage the Y rails so the modules can be unstacked safely CAUTION Before unstacking the modules the robot assembly must be parked as described in Preparing to Remove or Replace a Module on page 70 1 Front Y rail 2 Rear Y rail 3 Y rail this end up 4 Squeeze here to release 1 3 2 4 ...

Page 112: ...e library find the rear Y rail release mechanism located in the interior of the right side of the module Squeeze the handle of the Y rail release mechanism lift it and release it so that it locks into place 4 Remove the rack ears that fasten the module to the rack See Using the Rack mount Kit to Install a Library in a Rack on page 108 for detailed instructions on using the rack ears 5 Loosen the t...

Page 113: ...the front doors of the module beneath it 8 From the front of the library slide the entire module toward you and lift it off of the module below it 9 Repeat these procedures for each module that you need to remove 10 Remove and replace the cover plates if appropriate 1 Thumbscrews behind doors CAUTION Before removing the 5U Library Control Module s bottom cover plate the robot assembly must be park...

Page 114: ... plan to stack the 5U Library Control Module at the bottom of the library and if a 9U Library Expansion Module will be located above it remove the 5U Library Control Module s top plate and the 9U Library Expansion Module s bottom plate Replacing the 9U Expansion Module 1 Remove all tape drives from the 9U Library Expansion Module that you are adding See Adding Removing and Replacing Tape Drives on...

Page 115: ...ure the two modules together by tightening the two thumbscrews at the base of the front of the module and the two thumbscrews located at the base of the back of the module Then lower the module s guide pin located at the base of the front of the module by turning it and pushing it down 7 Tighten all thumbscrews located at the base of the front and back of the modules 1 Guide pin 2 Thumbscrew 2 1 ...

Page 116: ...lacement 8 Engage the Y rails of each module in your library configuration Ensure that the Y rails are properly aligned and the thumbscrews are tightened 1 Front Y rail 2 Rear Y rail 3 Y rail this end up 4 Squeeze here to release 1 3 2 4 ...

Page 117: ...ed position and slide it downward as far as it will go Doing this aligns the Y rails with the Y rails of the module beneath it 9 Unpark the robot assembly a Gently raise the robot assembly so that it no longer rests on the parking tab 1 Y rail in unlocked functional position CAUTION Check to make sure that there is no gap between the top and bottom Y rails on both the front and back of the library...

Page 118: ...y from the interior of the module Model 1 parking tab swivel the parking tab away from you Model 2 parking tab move in a clockwise direction When replaced correctly the parking tab will not accidentally swivel into the path of the robot c Gently release the robot assembly It will lower to the bottom module of the library Model 2 tab Model 1 tab ...

Page 119: ...panying fan blades in the expansion module For details see Adding Removing and Replacing FC I O Blades on page 130 and Adding Removing and Replacing the FC I O Fan Blade on page 137 5 Connect all power cords network data cables and module to module cables Make sure the module terminators are installed at the top and bottom of the stack of modules For cabling instructions see Cabling the Library on...

Page 120: ...e instructions explain how to remove the existing LCB and existing LCB compact flash card and replace them with a new LCB and a new LCB compact flash card Required tools None 1 If possible save the library configuration 2 Power off the library by pressing the power button on the front panel 3 Disconnect all cables from the existing LCB You may want to label each cable that is connected to the exis...

Page 121: ...ould be no resistance 7 After inserting the new LCB into the slot secure it by depressing both of the LCB latch hooks into the blade The LCB will fit snugly into its slot 8 Reconnect all cables to the new LCB 9 Power on the library by pressing the power button on the front panel The green power light on the front panel turns on The screen may remain dark for up to 5 minutes Then an Initialization ...

Page 122: ...he Enable IPv6 screen appears 13 Select the Enable IPv6 check box if you are required to use IPv6 or leave the check box blank to not enable it 14 Press Next The Network Configuration screen appears The system defaults to DHCP For IPv4 only you can deselect the DHCP option and assign a static IP address You cannot assign a static IP address for IPv6 CAUTION From this point forward until the proces...

Page 123: ... is OK to reboot the library 22 Click OK The screen displays WORKING in the Progress Window After the firmware has been transferred from the computer to the library the login screen appears Note If you are a field engineer and are logging in using the Service Port enable DHCP on your laptop and the library will automatically assign you an IP Then open a Web browser and enter http 10 10 10 1 in the...

Page 124: ...rary automatically uses the redundant power supply if the first power supply fails Note At this point the Scalar i500 Library is set up with factory default settings CAUTION Contact Dell Support before restoring the configuration In general it is recommended that you use the setup wizard to manually reconfigure the library It is not recommended to use the restore configuration tool to restore the ...

Page 125: ... is no longer necessary for the library Required tools None 1 Save the library configuration 2 Access the back of the library and locate the power supply that you want to replace 3 Turn off the power supply s power using the switch on the rear of the power supply 4 Disconnect the power supply cord from the power supply and from its source 5 Loosen the power supply s thumbscrews 6 Remove the power ...

Page 126: ...ary into a rack and how to install additional modules into an existing rack All libraries taller than 14U must be installed in a rack The rack secures the bottom module and all other modules are then secured to the bottom module Installing the modules into the rack requires at least two people WARNING ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK HAVING A MAIN PROTECTIVE EARTHING GROUN...

Page 127: ...rails or unique hole spacing for example may not support the rack mount kit In addition the rack must have rail spacing front to rear of between 605 mm 23 8 in and 770 mm 30 3 in Table 7 Rack mount Kit Contents Component Description Quantity Small ferrule Used in racks with round holes 10 8 required 2 spares Large ferrule Used in racks with square holes 10 8 required 2 spares Thumbnut Secures the ...

Page 128: ...the bottom module Each rack ear kit contains the supplies to install right and left rack ears on one module Rack ear right Holds the modules in the rack 1 Rack shelf left Secures the modules in the rack 1 Rack shelf right Secures the modules in the rack 1 Table 7 Rack mount Kit Contents Component Description Quantity ...

Page 129: ...ontents Component Description Quantity Required Nut clip Used in racks with square holes 4 Cage nut Used in racks with round holes 4 M5 thumbscrew Secures the rack ears 4 Rack ear left Holds the modules in the rack 1 Rack ear right Holds the modules in the rack 1 ...

Page 130: ...g holes use the small ferrules and the nut clips Nut clips come in the rack ear kit which you receive if your library consists of more than one control module If the rack has square mounting holes use the large ferrules and the cage nuts Cage nuts come in the rack ear kit which you receive if your library consists of more than one control module If the rack has threaded tapped M6 holes do not use ...

Page 131: ...ring Rack mount Kit for Installation on page 112 3 Install the rack mount shelves into the rack so that they are level with one another a Position the shelf to the appropriate side of the rack right or left and align the shelf at the desired height b Install the shelf s rear studs in the rack s rear mounting holes c Fasten a thumbnut to the end of each stud Secure the rack tightly so that the ferr...

Page 132: ...ually make sure that both shelves are level and that they are aligned properly within the rack 5 Make sure that all thumbnuts are fastened tightly Some thumbnuts may have loosened during installation Preparing Modules for Rack Installation 1 Power off your library and disconnect all power cords network data cables and module to module cables 2 Remove all tape cartridges tape drives and power suppl...

Page 133: ...e parking tab to the parked position Model 1 parking tab swivel toward you Model 2 parking tab move in a counter clockwise direction The metal parking tab is located at the bottom of column 1 d Gently release the robot assembly to rest on the parking tab WARNING WITHOUT TAPE DRIVES TAPE CARTRIDGES OR POWER SUPPLIES A 5U LIBRARY CONTROL MODULE WEIGHS APPROXIMATELY 60 LBS 27 2 KG A 9U EXPANSION MODU...

Page 134: ... rack lift the module onto the shelf and gently slide it into the rack Slide the module to the back of the rack so that the front of the module is flush with the mounting holes 2 From the back of the rack secure the module to the rack mount shelves by tightening the two silver thumbscrews that are attached to the rear of the rack mount shelves 3 Install the right rack ear At the front of the libra...

Page 135: ... evenly 4 Install the left rack ear a With the I E station door open open the left door the access door of the module and locate the slot in the lower left corner of the module The flexible door hinge allows the door to be pulled away from the module providing access to the slot Note You may need to pull the door toward you to access the slot ...

Page 136: ...sembly a Gently raise the robot assembly so that it no longer rests on the parking tab b With your free hand move the parking tab to the unparked position so that it is removed completely from the interior of the module Model 1 parking tab swivel the parking tab away from you Model 2 parking tab move in a clockwise direction When replaced correctly the parking tab will not accidentally swivel into...

Page 137: ...nstall the entire library from the rack and reconfigure it Required parts Rack ears 4 M5 thumbscrews 4 nut clips if needed or 4 cage nuts if needed Explanation of parts Each rack ear contains two elongated holes enabling you to fasten it to the rack using the M5 thumbscrews and either the nut clips or cage nuts or neither if your rack has threaded holes using the most accessible mounting holes 1 I...

Page 138: ...ree mounting holes If you are adding a module anywhere above the 5U Library Control Module position the nut clip or cage nut at the middle hole in that unit If you are adding a module anywhere below the 5U Library Control Module position the nut clip or cage nut at the upper hole in that unit 3 Install the nut clips or cage nuts to the desired location in the rack Installing nut clips a Hold the n...

Page 139: ...ng it slightly as if it were a screw Otherwise the guide pin may scratch the front doors of the module on which you are stacking it 5 Lift the module align it so that it is parallel with the module below it and slide it into place 6 Lower the module s guide pin by turning it and pushing it down 1 Guide pin 2 Thumbscrew 1 2 ...

Page 140: ...he module to the module beneath it by tightening the thumbscrews located at the base of the front and back of the module Press down the thumbscrew and then tighten it 1 5U Library Control Module front 2 Thumbscrews 3 5U Library Control Module rear 1 1 3 2 2 ...

Page 141: ...t corner of the module is a vertical slot Insert the hinge of the right rack ear into the slot and then position the holes of the rack ear flush with the rack rail b Using two M5 thumbscrews fasten the rack ear to the rack The thumbscrews should thread through the nut clips or cage nuts and fasten completely and evenly 1 Hinge of rack ears 1 ...

Page 142: ...er left corner of the module The flexible door hinge allows the door to be pulled away from the module providing access to the slot b Install the left rack ear in the same manner as the right rack ear c Using two M5 thumbscrews fasten the rack ear to the rack The thumbscrews should thread through the nut clips or cage nuts and fasten completely and evenly Note You may need to pull the door toward ...

Page 143: ...e installing is an expansion module engage the Y rails of the new module in your library configuration Ensure that the Y rails are properly aligned and the thumbscrews are tightened 1 Front Y rail 2 Rear Y rail 3 Y rail this end up 4 Squeeze here to release 1 3 2 4 ...

Page 144: ...ism lift it out of its locked position and slide it downward as far as it will go Doing this aligns the Y rails with the Y rails of the module beneath it 11 Close the module s doors 12 Repeat the above steps as necessary for each module you are installing 13 Reinstall the tape drives to the library 14 Cable your library as necessary following the instructions provided in Cabling the Library on pag...

Page 145: ...of firmware related to the tape drive firmware for the tape drive itself and firmware for the UDS that surrounds the tape drive The UDS firmware is part of the library firmware The library automatically upgrades the UDS firmware if the firmware on the newly inserted UDS is different than the library s current UDS firmware Firmware upgrades may take about 15 minutes 7 Connect the host interface cab...

Page 146: ...None 1 Prepare host applications for tape drive removal 2 Save the library configuration 3 If there is a tape cartridge in the target tape drive use the Web client to unload it 4 Using the Web client delete the partition that uses the target tape drive Then re create the partition if desired using another tape drive 5 Disconnect the host interface cables from the tape drive that you want to remove...

Page 147: ...reen appears b Locate the tape drive that you want to take offline c In the New column click Online to change the mode to Offline 5 Disconnect the host interface cables from the tape drive that you want to remove 6 From the back of the library loosen the tape drive s thumbscrews 7 Remove the tape drive by gripping the tape drive handle and pulling the entire tape drive toward you 8 Add the new tap...

Page 148: ... section describes adding removing and replacing FC I O blades The FC I O blades support connections to LTO 3 LTO 4 LTO 5 and LTO 6 FC tape drives Details about FC I O blades include You must be running 400 level code or later to use FC I O blades Each expansion module can support up to two I O blades and two fan blades A maximum of four FC I O blades can be present in any library configuration A ...

Page 149: ...tructions on upgrading firmware 2 Save the library configuration from the Web client select Tools Save Restore Configuration 3 Connect the Ethernet cable from the Library Control Blade to the Expansion Module s For each FC I O blade installed in an expansion module connect the expansion module containing the FC I O blade s to a port in the Ethernet hub on the LCB see 5 in Figure 11 on page 36 1 FC...

Page 150: ...ate instructions in Adding Removing and Replacing FC I O Blades on page 130 If you are installing two FC I O blades in an expansion module install the lower one first 7 Make sure that cover plates are installed over any unused bays in the expansion module 8 Connect the library and tape drive cables to the FC I O blade see Cabling Libraries with Fibre Channel Tape Drives Connected to Fibre Channel ...

Page 151: ...lover When you create a partition the library automatically assigns control paths The following table describes how the library assigns control paths and what you need to know if you want to change the control path You can change the control path tape drive at any time by selecting Setup Control Path from either the operator panel or the Web client If the library contains And the partition contain...

Page 152: ... in the bay The status LEDs must be at the bottom 5 Evenly apply pressure to both sides of the blade and slide it into the expansion module until the latch hooks begin to move the middle of the blade Push the latch hooks the middle of the blade and into the locked position You will feel the blade pins connect with the expansion module s backplane as the blade locks into place Note The recommended ...

Page 153: ...lled over any unused bays in the expansion module Note The LEDs for the FC I O blade are on the bottom of the blade when the blade is correctly installed in the expansion module 1 Latch hooks locked 2 FC I O blade 3 Cover plate on empty bay 4 FC I O blade LEDs CAUTION Bays that are not populated with blades must contain a cover plate If the cover plate is not installed FC I O blade temperature err...

Page 154: ...eed to configure the library to stop monitoring the I O blade See the library Users Guide for more information 9 Save the library configuration See Saving and Restoring the Configuration on page 12 Replacing an FC I O Blade These instructions explain how to replace an FC I O blade in your library You can remove and replace a FC I O blade while the library is powered on Required tools None 1 Remove...

Page 155: ...e The fan blade is always installed in the bay to the right of the FC I O blade Each expansion module has four bays and can accommodate two FC I O blades and two fan blades The recommended order of installing the FC I O blade and fan in the expansion module is starting from the bottom two bays and moving up Figure 19 on page 131 shows the FC I O blade and I O blade fan installed side by side in th...

Page 156: ...de Push the latch hooks the middle of the blade and into the locked position You will feel the blade pins connect with the expansion module s backplane as the blade locks into place 5 Save the library configuration See Saving and Restoring the Configuration on page 12 Note The recommended order of installing the FC I O blade and fan blade in an expansion module is starting from the bottom two bays...

Page 157: ...s the back of the expansion module 2 If you have not already done so remove the old I O fan blade following the directions in Removing an FC I O Fan Blade on page 139 3 Press up and out to open the latch hooks on each side of the replacement fan blade 4 Carefully align the fan blade with the guide slots in the bay The status LED must be at the bottom 5 Evenly apply pressure to both ends of the I O...

Page 158: ...e one module at a time from the rack Retain the rack mounting hardware and shelves for use in the new location 11 Place the module in the bottom of the shipping carton 12 Reinstall the tape drives in the module 13 Complete the packing For further details see the Unpacking Instructions CAUTION When moving the library You must install the orange robot restraint assembly to protect the robot against ...

Page 159: ...ng any library parts become familiar with the following information Required Library State Adding removing or replacing library components usually requires you to power off the entire library However there are a few components that you can service without powering off the library In those cases you may be able to leave some or all partitions online Use Table 9 to determine the state that the libra...

Page 160: ...ssembly Power off Y Carriage Assembly Power off Y Motor Power off Cable Spool Power off WARNING ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK HAVING A MAIN PROTECTIVE EARTHING GROUNDING TERMINAL AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET OUTLET AND OR AN APPLIANCE COUPLER COMPLYING WITH IEC 60309 OR AN EQUIVALENT NATIONAL STANDARD AND HAVING A PROTECTIVE EARTH GROUND ...

Page 161: ... to the library 2 Log on to the library using your service name and password Logging on gives you full control over the library See Logging in with Service Privileges on page 6 3 If the I E station door is locked use the remote Web client to unlock it From the Operations menu select I E Station Lock Unlock 4 Take a snapshot of the current status of the library 5 Save the library configuration in c...

Page 162: ...power on the library and test it thoroughly Using the remote Web client run the Installation Verification Test to ensure that the entire library functions as expected For details see Using the Installation Verification Test on page 16 15 When you finish adding removing and replacing all necessary parts return all partitions to online 16 Close all relevant RAS tickets 17 Verify that the host applic...

Page 163: ...Station Lock Assembly FRU Removing and Replacing the I E Station Lock Assembly on page 150 I E Station Safety Door 5U FRU Removing and Replacing the I E Safety Door from a 5U Library Control Module on page 155 I E Station Safety Door 9U FRU Removing and Replacing the I E Station Safety Door from a 9U Library Expansion Module on page 158 I E Station Slide Assembly FRU Removing and Replacing the I E...

Page 164: ... E station door Set the screw aside 4 Hold the I E station slide assembly in place with one hand Using your other hand pull the I E station door directly up to disengage the bolts and then pull the door toward you 5 Set aside the old front bezels Robot Assembly Model 2 includes Model 2 Picker Assembly Y Carriage Assembly and Robot Controller Board FRU Removing and Replacing the Robot Assembly on p...

Page 165: ...8 Replace the tape cartridges into the same locations that you removed them from 9 Close the I E station door Replacing Front Bezels of the Access Door 1 Open the module s I E station and access doors 2 Remove the operator panel For details see Removing and Replacing the Operator Panel LCD on page 162 3 Using the screwdriver remove the screws located on the back of the access door Set the screws a...

Page 166: ...ving the fuse cover Which tool you need depends on whether your fuse cover is secured with cap screws or Torx screws Fuse puller To replace a drive fuse follow these steps 1 Review the RAS ticket details to determine which module contains the blown fuse 2 Power off the library using the front power switch 3 Turn off all power supplies in the module in which you need to replace the drive fuse and d...

Page 167: ...not possible to access the screws you may need to remove the library side cover panel as well 7 Using a fuse puller carefully pull the failed fuse from its two fuse clips which are attached to the DSIB board located to the left of the power supply area of the module See Figure 20 and Figure 21 for fuse location 8 Replace the drive fuse with one of the same amperage and type for the module see info...

Page 168: ...ction properly When the library is busy performing a task such as retrieving a cartridge the library locks all I E station doors The doors cannot be opened until the library is no longer busy If the library detects that an I E station door is either open or unlocked the library cannot operate normally The I E station lock assembly contains the lock sensor and lock solenoid These instructions expla...

Page 169: ... the new one 7 Connect the I E station cable to the new lock assembly 8 Insert the back end of the lock assembly into the appropriate slot at the bottom of the module and align its front screw hole with the screw hole at the front of the I E station door 9 Secure the lock assembly into place using the screw that you removed earlier 10 Replace the I E station slide assembly See Removing and Replaci...

Page 170: ... at the top Push the tape magazine all the way into its container 7 Slide the slide assembly into the 5U Library Control Module The slide assembly should slide in easily 8 Close the I E station door 9 Replace the front bezel See Removing and Replacing Front Bezels on page 146 for instructions on replacing the front bezels of the library 10 Take the affected partitions back online Removing and Repl...

Page 171: ...e assembly 7 Insert the tape magazines into the new slide assembly units with the barcode at the top Push the tape magazines all the way into the container 8 Insert the two individual slide assembly units into the 9U Expansion Module The slide assembly units should slide in easily 9 Secure the metal brace to the two individual slide assembly units Using the screwdriver first install a screw in the...

Page 172: ...in the library 2 Slightly tilt the I E station slide s down as they contact the roller s so that they slide in under the rollers If they don t you may need to push up on the roller s 3 Push the I E station in until the roller locks into the notch in the slide assembly 4 Close the access door 5 Close the I E station door 6 Bring the affected partitions back online Note The I E station in a 9U Libra...

Page 173: ... the I E Safety Door from a 5U Library Control Module The I E safety door assembly for the 5U Library Control Module consists of the following parts Plastic door Spring Required tools None 1 Power off the library by pressing the power button on the front panel When the library is powered off the robot assembly slowly falls to rest in the bottom module of the library 2 Remove the I E station see Re...

Page 174: ...spring wire from the tab on upper left of the safety door 4 Remove the right pivot pin from the right pivot hole by pushing the tab to the left The tab is located on the upper right of the safety door Front spring wire Tab Right pivot hole Right pivot pin Tab ...

Page 175: ...beneath the left pivot pin toward the right 6 Remove the safety door from the library 7 To replace the safety door place the spring on the left pivot pin and perform the above steps in the reverse order When installing the safety door position the spring as shown below Left pivot pin Press here Front spring wire Front spring wire Rear spring wire ...

Page 176: ...n on the front panel When the library is powered off the robot assembly slowly falls to rest in the bottom module of the library 2 Remove the I E station see Removing the I E Station on page 154 Note In the most recent version of the library only the bottom safety door contains a spring In some older versions of the library the top door contains a spring and in other versions both doors contain a ...

Page 177: ...e of the safety door just beneath the left pivot pin toward the right Note If the top door has a spring remove it as described in steps Step 6 and Step 7 on page 160 On very old libraries there may not be a notch for the rear spring wire like the one shown in Figure 22 on page 160 but there may be a small hole in the horizontal metal frame which holds the wire Remove the wire from the hole and mak...

Page 178: ...t to damage the plastic link that connects the two doors 6 On the bottom door unhook the front spring wire from the tab see Figure 22 7 Unhook the rear spring wire from the notch in the frame see Figure 22 Figure 22 Bottom Door Left pivot pin Press here Front spring wire in tab Rear spring wire in notch ...

Page 179: ...er right of the safety door 9 On the bottom door remove the left pivot pin from the left pivot hole by pushing the flexible piece of the safety door just beneath the left pivot pin toward the right 10 Remove the entire safety door assembly from the library through the library front access door Right pivot hole Right pivot pin Tab Left pivot pin Press here Front spring wire ...

Page 180: ... the I E station see Replacing the I E Station on page 154 14 Power on the library Removing and Replacing the Operator Panel LCD The operator panel enables you to control the library using the LCD screen located on the face of the 5U Library Control Module Each library contains one operator panel These instructions explain how to replace an operator panel with a new one You may need to replace an ...

Page 181: ...s that are attached to the operator panel 6 Using the screwdriver remove the two screws that secure the operator panel to the access door 7 Remove the operator panel and replace it with the new one 8 Using the screwdriver tighten the screws to secure the new operator panel to the access door 9 Reconnect the cables CAUTION When removing the final screw hold the operator panel to ensure it doesn t f...

Page 182: ...November 2008 and forward The robot will be referred to as the Model 2 robot and the components as the Model 2 picker the Model 2 Y carriage assembly and the Model 2 robot controller board 520G is the minimum version of library firmware that supports the Model 2 robot The Model 2 robot allows access to five additional slots in the library the second from bottom row of slots is now available the Mo...

Page 183: ...raries containing Model 1 robots do not have this listing Snapshot log files The Robot Firmware entry noted above is contained in snapshots and logs for libraries containing Model 2 robots Libraries with Model 1 robots do not have the robot firmware entry RAS tickets For all robot related tickets new Element Type Specific and Element Type Description values denote the robot type as follows FRU Rep...

Page 184: ...y into the 5U Library Control Module The robot assembly should glide slowly and with some resistance c After raising the robot assembly to the approximate middle of the 5U Library Control Module hold it in place with one hand and using your other hand move the parking tab to the parked position Model 1 parking tab swivel toward you Model 2 parking tab move in a counter clockwise direction The meta...

Page 185: ...ule on page 84 If the 5U Library Control Module s top cover plate is still in place remove it Use the Phillips screwdriver to loosen all screws to remove the cover Note You can skip this step if There are no 9U Expansion Modules stacked on the 5U Library Control Module and There are 12 inches of clearance above the 5U Library Control Module Note If your library is rackmounted you will need to perf...

Page 186: ...to access the robot Note On newer versions of the top cover the screws are retained in the cover Partially loosen all screws before completely loosening any one screw Loosening one screw completely while the others are tight can cause the retaining clip of the screw being loosened to come off In older versions of the top cover remove the screws and set aside ...

Page 187: ... and pull it toward the front of the library 6 Grip the robot in the center of the tray 7 Carefully lift the robot out of the 5U Library Control Module and place it at an angle on top of the 5U Library Control Module Be careful not to pinch the cable spool flex circuit ...

Page 188: ...ircuit off the assembly 9 Lay the cable spool circuit across the library so that it rests on the edge This keeps it from falling inside 10 Perform any needed replacement or repairs following the instructions in the appropriate sections of this manual Then proceed to Installing the Model 1 and Model 2 Robot Assemblies in the Library on page 171 Thumbscrew ...

Page 189: ...late T10 TORX screwdriver for loosening and tightening the thumbscrew that attaches the cable spool clip to the robot assembly 1 Place the robot assembly on top of the 5U Library Control Module at an angle as shown below This position keeps the cable from kinking when you attach the cable spool in the next step 2 Reattach the cable spool to the robot assembly using the thumbscrew on the cable spoo...

Page 190: ...ry Control Module Insert the front and rear lower guide rollers into the gear rack on the Y rail then lower the robot slightly until both the front and rear gears make contact with the gear rack Note It is very important to hold the robot at a 30 degree angle until both the front and rear gears contact the gear rack on the Y rail 30 ...

Page 191: ...otate the robot so that it is level with the library Do not allow either the front or rear lower guide rollers to exit the gear rack on the Y rail As you rotate the robot into the level position the gears will rotate and engage in the gear rack ...

Page 192: ...both hands Keeping the robot level insert the front and rear lower guide rollers into the gear rack on the Y rail then lower the robot slightly until both the front and rear gears make contact with the Y gear rack Do not allow the front and rear rollers to exit the gear rack Exert slight pressure on the robot toward the left side of the library ...

Page 193: ...s step 6 After you have verified that the front and rear shelf mounts are level with the Y racks lower the robot so that it rests on the parking tab If your library consists of a single 5U Library Control Module release the robot so that it rests on the bottom of the unit 7 Replace the top cover 8 Re stack the library modules as necessary 9 Unpark the robot assembly If your library consists of a s...

Page 194: ...Carriage Assembly Inside the Library The picker is the robotic device with mechanical fingers that open and close to handle data cartridges inside the library The picker is housed in the control module though it can traverse up and down the entire length of the library When the library is powered off the picker rests in the bottom module of the library regardless of where the control module is loc...

Page 195: ...om module 2 Open the bottom module s I E station and access doors 3 Reach inside the access door and rotate the picker so you can access the X axis flex cable which is located to the left of the picker To obtain easy access to the X axis flex cable rotate the picker so its fingers point to the left rear corner of the control module 4 Disconnect the X axis flex cable Using your hand squeeze the tab...

Page 196: ...the new picker assembly first align the rear indexing features and then align the front indexing features and set the assembly into place The picker assembly must be level 8 Tighten the thumbscrews located at the front and back of the picker assembly 9 Reconnect the X axis flex cable Remember that the black tab of the X axis flex cable should be positioned above the bar of the picker assembly Alig...

Page 197: ...w that attaches the cable spool clip to the robot assembly 1 Remove the robot assembly from the library following the complete instructions in Removing the Model 1 and Model 2 Robot Assemblies from the Library on page 165 CAUTION The X axis flex cable connection is necessary to provide the power off braking feature to the robot assembly After you finish installing the picker and connecting the cab...

Page 198: ...Y Carriage Assembly Inside the Library on page 176 The instructions for removal are the same whether inside or outside of the library 3 Reassemble the new Y carriage assembly and the picker assembly outside of the module 4 Replace the robot in the library following the complete instructions in Installing the Model 1 and Model 2 Robot Assemblies in the Library on page 171 Model 1 robot ...

Page 199: ...rk the robot assembly in the 5U Library Control Module Before you unstack the library the robot assembly must be placed in the 5U Library Control Module a Open the I E station and access doors of each module b Using your hands gently lift the robot assembly into the 5U Library Control Module The robot assembly should glide slowly and with some resistance c After raising the robot assembly to the a...

Page 200: ... module to remove the top cover and the robot Note Before removing the 5U Library Control Module you must first remove all 9U Expansion Modules if any that are located above the 5U Library Control Module WARNING WITHOUT TAPE DRIVES TAPE CARTRIDGES OR POWER SUPPLIES A 5U LIBRARY CONTROL MODULE WEIGHS APPROXIMATELY 60 LBS 27 2 KG A 9U EXPANSION MODULE WITHOUT TAPE DRIVES TAPE CARTRIDGES OR POWER SUP...

Page 201: ...les if any that are located above the 5U Library Control Module For details about unstacking and removing modules from a rack see Removing the 9U Expansion Module on page 93 e Remove the 5U Library Control Module You will also need to remove the modules from the rack For details about unstacking and removing from a rack see Removing the 5U Library Control Module on page 84 CAUTION Tape cartridges ...

Page 202: ... Using the Phillips screwdriver remove the screws from the top cover plate and set the plate and screws aside 5 Optional Using the T10 TORX screwdriver remove the side cover panel on the left side of the control module Note Removing the side cover panel is not required but doing so makes it easier to remove the cable spool ...

Page 203: ...g the other two tape columns Remove each column by pulling it forward toward the front of the library until it unsnaps from the chassis wall and then pull it gently to the center of the library For more instructions on removing the columns see Removing and Replacing Columns on page 189 Note The figure below shows the Model 1 robot assembly and cable spool If you are working on a Model 2 robot asse...

Page 204: ...the cable spool s cables to the chassis c Reach through the drive bay to disconnect the cable spool cable that is attached to the rear of the module behind the area where the picker assembly is usually positioned d Remove the cable spool from the module Note The external appearance of the cable spool on your library may differ slightly from the one shown in the figure below However the fit functio...

Page 205: ...lip to the Y carriage assembly using the thumbscrew on the cable spool clip Use the T10 TORX screwdriver to tighten the thumbscrew until the attached lock washers compress Do not over tighten as overtightening could break the thumbscrew 7 Replace the robot assembly in the library ensuring that it is level following the instructions in Installing the Model 1 and Model 2 Robot Assemblies in the Libr...

Page 206: ...ridges in the module s 5 Unpark the robot assembly a Gently raise the robot assembly so that it no longer rests on the parking tab b With your free hand move the parking tab to the unparked position so that it is removed completely from the interior of the module Model 1 parking tab swivel the parking tab away from you Model 2 parking tab move in a clockwise direction When replaced correctly the p...

Page 207: ...n a Column on page 190 7 Replace each column IN ORDER you must install the rear column first then the middle column and finally the front column Press the column toward the chassis wall inserting the tabs on the back of the column through the holes in the library chassis Then slide the column firmly toward the rear of the library HINT It can be difficult to see what you are doing If you have troub...

Page 208: ... and Replacing Columns on page 189 These instructions explain how and where to install a fiducial on a column Required tools None 1 To place a fiducial on a column slide it into the appropriate slot and snap the tail of the fiducial over the post on the column 2 See Figure 24 for a drawing of a fiducial See Figure 24 for the locations of the fiducials in a 5U tape column See Figure 25 for the loca...

Page 209: ...PowerVault ML6000 Maintenance Guide 191 Figure 24 5U Control Module Fiducial Location Figure 25 9U Expansion Module Fiducial Location ...

Page 210: ...e Figure 26 for the locations of the columns in a 5U Library Control Module See Figure 27 for the locations of the columns in a 9U Library Expansion Module Figure 26 5U Control Module Column Location Figure 27 9UExpansion Module Column Location ...

Page 211: ...he problem The library s LEDs may also indicate an abnormal condition If the problem is not severe the library continues to provide full functionality to all unaffected partitions When possible the library provides instructions for resolving problems These instructions appear on the library s operator panel and are also available from the remote Web client Customers can frequently resolve a simple...

Page 212: ...y either restarting the library shutting down the library or upgrading library firmware Automatic ticket closure will NOT occur if the library shuts down unexpectedly or if the power cord is unplugged You can always view closed tickets on the Web client by selecting Tools All RAS Tickets and clicking the Include Closed Tickets check box Tickets that were auto closed are designated as Canceled Auto...

Page 213: ...equence and cannot continue The library may need to be rebooted or power cycled to recover from the initialization sequence issue that prevents the library from initializing Detection Scenarios A watchdog monitoring of the startup sequence determined the SIC hang condition Root Causes An unknown race condition during SIC initialization prevents proper startup sequence Service Resolution Steps Perf...

Page 214: ... the I E station is open or the I E station is full 3 The tape cartridge present sensor and sensing circuit is falsely representing the presence of a tape cartridge Root Causes Operator did not recover tape cartridge Operator put a tape cartridge in the picker Power loss during move with media and library logic cannot legitimately return it to the proper cell Physical contamination such as dust an...

Page 215: ...foreign material cartridge is not clipped in and seated correctly Calibration problem results in improper robot position Picker offset problem Tape cartridge is damaged Unlabeled tape cartridge or intermittently readable tape cartridge label in destination Tape drive load mechanism not working A variety of picker problems such as slipping gears encoder issues etc Service Resolution Steps 1 Perform...

Page 216: ...gn material cartridge is not clipped in and seated correctly Calibration problem results in improper robot position Picker offset problem Tape cartridge is damaged Unlabeled tape cartridge or intermittently readable tape cartridge label in destination Tape drive load mechanism not working A variety of picker problems such as slipping gears encoder issues etc Service Resolution Steps 1 Perform DR00...

Page 217: ...l is blocked cartridge is not clipped in and seated correctly Calibration problem Picker offset problem Destination cell full with labeled tape cartridge invalid inventory Destination cell is full with tape cartridge that has damaged label or is unlabeled or has an intermittently readable label A variety of picker problems such as slipping gears encoder issues etc Service Resolution Steps 1 Perfor...

Page 218: ...rmal contamination or damage to encoder wheel high friction etc Service Resolution Steps 1 Perform DR005 Resolve Motion Failure on page 368 2 Open the main door and inspect the picker path to ensure that no obstructions are visible Check the Y climber and picker for any packaging material still left in place Remove any media in the picker clear the RAS ticket and retry the original operation If us...

Page 219: ...omplete obstruction but where servo control does not appear to be normal Service Resolution Steps 1 See also DR005 Resolve Motion Failure on page 368 2 Open the main door and inspect the picker path to ensure that no obstructions are visible Check the Y climber and picker for any packaging material still left in place Clear the RAS ticket and retry the original operation If using library firmware ...

Page 220: ...are visible Check the Y climber and picker for any packaging material or robot restraint shipping posts still left in place Verify that the robot parking tab is in the unparked position and not interfering with the robot Y axis travel Ensure that the robot is level Clear the RAS ticket and retry the original operation If using library firmware 400G or later run an IVT Robot test through the Librar...

Page 221: ...oving between modules Service Resolution Steps 1 Perform DR028 Resolve Motion Obstruction on page 379 2 Open the main door and inspect the picker path to ensure that no obstructions are visible Check the Y climber and picker for any packaging material still left in place 3 If it is a 6020 or 6030 configuration recheck all internal picker rails and make sure they are locked into place between each ...

Page 222: ...first part listed below for replacement If this does not solve the problem dispatch the second part and so on in order Dispatch only one part or set of parts at a time 1 Picker Assembly if Model 1 robot is installed or Robot Assembly if Model 2 robot is installed 2 Y carriage Assembly if Model 1 robot is installed T008 Cannot Home Motion OK ...

Page 223: ...ve Remove any media clear the RAS ticket and retry the operation with another known good piece of media If using library firmware 400G or later run an IVT Drive test through the Library Tests option in the operator panel Note IVT is optimized for library firmware versions 520G and above and libraries built after July 1 2008 serial numbers with last four digits 8602 and above If your library was bu...

Page 224: ...on Scenarios A SCSI Move Medium was issued but the drive does not achieve an unload eject state after being instructed to unload and eject A UI command was issued to unload or move from a drive but the drive does not achieve an unload eject state after being instructed to unload and eject Root Causes The tape drive reports a failure and fails to unload a tape cartridge after the library issued an ...

Page 225: ...e drive errors The goal of reporting this problem is to identify tape drives that over eject tape cartridges to avoid the two types of problems Detection Scenarios Library checks tape drive status prior to moving to perform a get It is trying to determine if the tape drive is in an unloaded state and if a tape cartridge is present If a tape cartridge is not reported as present the library can assu...

Page 226: ...e an unload command but drive status indicates that media removal is prevented Library tries to issue a command associated with tape drive download Root Causes A host has issued a Prevent Allow Medium Removal SCSI command preventing a user to move the media from the drive Service Resolution Steps 1 Perform DR016 Resolve Prevent Allow Media Removal on page 374 2 Perform an unlock operation through ...

Page 227: ...odule label when in this cleared to ship condition When T013 is posted the library cannot operate normally Different RAS tickets will be posted if there are motion related problems scanner communication problems etc Detection Scenarios At first bootup from clear to ship the library must establish the serial number for the first time There may be no serial number in system memory at this point Duri...

Page 228: ...s the picker is most likely not the issue and a module exchange may be needed Note IVT is optimized for library firmware versions 520G and above and libraries built after July 1 2008 serial numbers with last four digits 8602 and above If your library was built on or before July 1 2008 and you are running firmware version 520G or later you will not be able to run the IVT test even though the select...

Page 229: ...1 See also DR023 Resolve Missing I E Station Magazine on page 377 2 Use the Details option in the RAS ticket to identify which I E magazine is being reported missing Open the I E station in the CM or EM referenced by the RAS ticket and verify its presence If the I E station is present clear the RAS ticket and if the unit has library firmware 400G or later run an IVT I E Station test through the Li...

Page 230: ...y been downgraded or if a new drive type has recently been installed it is likely that one or more drives are not supported by the firmware currently installed on the library Upgrade library firmware to the latest revision to ensure drive support 2 Perform DR007 Resolve Barcode Scanner Issue on page 369 3 Use the Details option in the RAS ticket to identify which label is unreadable on which tape ...

Page 231: ... all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If this does not solve the problem dispatch the second part and so on in order Dispatch only one part or set of parts at a time 1 Drive Sled T015 Drive Sled Fiducial Read Failure ...

Page 232: ...stem Root Causes End user or CE mistakenly uses the actual wrong type of CRU for example LTO 1 drive sled in a slot defined as LTO 3 Manufacturing defect has wrong label type for actual physical drive type for example LTO 1 label on an LTO 3 drive Note Inability to communicate between the LCB and the scanner should result in a different RAS ticket cause Service Resolution Steps 1 Perform RR001 Rem...

Page 233: ...ch configuration is invalid and the tape drives need to be disconnected from the FC I O blade or reconfigured to not enable a library control path Detection Scenarios The FC I O blade reports that an SMC device was detected The library detected that an FC I O blade reports connectivity to a tape drive that is configured as a control path drive Root Causes User error when connecting the drive to th...

Page 234: ...or Calibration sensor not functioning properly Tape drive or robot position is so far off nominal that search pattern cannot locate target Service Resolution Steps 1 Perform DR082 Resolve Library Calibration Failure on page 403 2 Use the Details option in the RAS ticket to identify which tape drive is having trouble being calibrated Reseat the drive sled in another sled bay 3 Reseat the picker and...

Page 235: ...ing a customer by phone you may want to copy the picture and e mail it to them 2 Open the doors on the all the modules in the library from the bottom to the control module Lift up the robot and bring it to rest on the parking tab Check inside the library for any debris on the floor of the library that would interfere with picker movement 3 Remove the robot from the library and carefully inspect th...

Page 236: ...ive sled controller Various hardware failures occurred in the library communication path to the drive sled A module terminator or module to module cable is damaged with bent or broken pins Service Resolution Steps 1 Perform DR029 Resolve Drive Sled Communication Loss on page 380 2 Use the Details option in the RAS ticket to identify which tape drive is generating the RAS ticket If possible check t...

Page 237: ...patching any parts Dispatch the first part listed below for replacement If this does not solve the problem dispatch the second part and so on in order Dispatch only one part or set of parts at a time 1 Module Terminators and Module to Module Cables 2 Drive SledModule CM or EM T021 Drive Sled Communication Failure ...

Page 238: ...01 Remove and Replace Drive Sled on page 420 See also Removing and Replacing a Tape Drive on page 129 2 Use the Details option in the RAS ticket to identify which tape drive is generating the RAS ticket If possible check the front of the tape drive for error indications 3 Clear the RAS ticket Upgrade the library firmware to 400G or later revision of code A timing issue was addressed in the 400G li...

Page 239: ...ive Sled on page 420 See also Removing and Replacing a Tape Drive on page 129 2 Use the Details option in the RAS ticket to identify which tape drive is generating the RAS ticket If possible check the front of the tape drive for error indications Check the suspect drive sled to determine if the fan is still spinning Check for any obstructions Possible CRUs FRUs Note Read and perform all resolution...

Page 240: ...failure inside supply Damaged module terminator or module to module cable with bent or broken pins Service Resolution Steps 1 Perform DR009 Resolve AC Failure on page 371 2 Use the Details option in the RAS ticket to identify which power supply is generating the RAS ticket Inspect the suspect power supply and verify that there is a power supply present and turned on For normal operation both LEDs ...

Page 241: ...dule cable with bent or broken pins Service Resolution Steps 1 Perform RR003 Remove and Replace Power Supply on page 422 See also Removing and Replacing a Power Supply on page 107 2 Use the Details option in the RAS ticket to identify which power supply is generating the RAS ticket Inspect the suspect power supply and verify that there is a power supply present and turned on For normal operation b...

Page 242: ...ry detects that it can no longer communicate with the primary key server and automatically switches to the secondary key server where it established successful communication Root Causes Primary key server is not connected properly Primary key server is not configured properly Library Ethernet settings are not configured properly Service Resolution Steps 1 Perform DR079 Resolve Key Server Request I...

Page 243: ...ailover is not possible Library detects that the key server is not properly configured Root Causes Primary secondary key server is not connected properly Primary secondary key server is not configured properly Library Ethernet settings are not configured properly Key server is not configured restored correctly Service Resolution Steps 1 Perform DR079 Resolve Key Server Request Issue on page 401 2 ...

Page 244: ...e secondary key server failed and that the library performed a successful failover to the primary key server Detection Scenarios When the library detects that it can no longer communicate with the secondary key server and automatically switches to the primary key server where it established successful communication Root Causes Secondary key server is not connected properly Secondary key server is ...

Page 245: ...ch key server that fails Detection Scenarios Library detects that communication with a key server is not successful Root Causes Primary secondary key server is not connected properly Primary secondary key server is not configured properly Library Ethernet settings are not configured properly Service Resolution Steps 1 Perform DR136 Resolve EKM Server Connectivity Issue on page 418 2 Perform EKM Pa...

Page 246: ...or open and close state change Root Causes Internal module sensor line and cable connections shorted Module terminator pins bent or shorted Module to module cable pins bent or shorted Service Resolution Steps 1 Perform DR008 Resolve Stuck I E Station Interrupt on page 370 2 Inspect the module terminators and module to module cables for loose connectors or damage bent or broken pins If damaged repl...

Page 247: ...or If door still does not open use a T10 torx screwdriver to manually try to unlock the I E station 5 If using the 400G library firmware or later run the IVT I E Station test from the Library Tests option through the operator panel Note IVT is optimized for library firmware versions 520G and above and libraries built after July 1 2008 serial numbers with last four digits 8602 and above If your lib...

Page 248: ...nlock lock the door If door still does not lock use a T10 torx screwdriver to manually try to lock the I E station 5 If using the 400G library firmware or later run the IVT I E Station test from the Library Tests option through the operator panel Note IVT is optimized for library firmware versions 520G and above and libraries built after July 1 2008 serial numbers with last four digits 8602 and ab...

Page 249: ...tection Scenarios Tape drive issues a TapeAlert 3 which is recognized by the library during the continuous 4 second polling cycle of drive status Root Causes Drive has determined that there is a problem per its internal algorithms Service Resolution Steps Perform DR133 Resolve Drive TapeAlert 3 Hard Error on page 418 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching ...

Page 250: ...rt 39 to indicate a pulled leader pin Detection Scenarios Tape drive issues a TapeAlert 4 which is recognized by the library during the continuous 4 second polling cycle of drive status Root Causes Tape drive has determined that there is a problem per its internal algorithms Service Resolution Steps See DR044 Resolve Drive TapeAlert 4 Media Error on page 387 Possible CRUs FRUs Note Read and perfor...

Page 251: ...e sled by either reseating it rebooting the unit or performing an emergency reset on the drive by holding the eject button down for 5 seconds Use a piece of known good media and retry the read operation on the tape drive 4 Additionally if using 400G library firmware or later run the IVT Drive test from the Library Tests option accessed through the operator panel 5 Finally clean the tape drive if c...

Page 252: ...led by either reseating it rebooting the unit or performing an emergency reset on the drive by holding the eject button down for 5 seconds Use a piece of known good media and retry the write operation on the tape drive 4 Additionally if using 400G library firmware or later run the IVT Drive test from the Library Tests option accessed through the operator panel Finally clean the tape drive if conti...

Page 253: ...ll com If already at the latest firmware power cycle the drive sled by either reseating it rebooting the unit or performing an emergency reset on the drive by holding the eject button down for 5 seconds Use a piece of known good media and retry the operation on the tape drive 4 Additionally if using 400G library firmware or later run the IVT Drive test from the Library Tests option accessed throug...

Page 254: ...artridge on page 373 2 Use the Details option in the RAS ticket to identify which tape drive reported the RAS ticket If possible check the front of the tape drive for error indications Clear the RAS ticket 3 Isolate the media which was used in the tape drive and caused the error Inspect the media and ensure that the write protect tab is not engaged If tab is not engaged try the operation with anot...

Page 255: ...the RAS ticket to identify which tape drive reported the RAS ticket If possible check the front of the tape drive for error indications Isolate the media which was used in the tape drive and caused the error Verify that the media technology is compatible with the tape drive and clear the RAS ticket The generation of the LTO drive determines which generations of tape cartridge the drive can write r...

Page 256: ...ted on http support dell com If already at the latest firmware power cycle the drive sled by either reseating it rebooting the unit or performing an emergency reset on the drive by holding the eject button down for 5 seconds Use a piece of known good media and retry the operation on the tape drive 4 If using 400G library firmware or later run the IVT Drive test from the Library Tests option access...

Page 257: ...y attempt to perform a move media operation from the tape drive back to a storage or I E slot If the media is still in the drive unload the media and perform a move operation back to the storage slot 4 Isolate the media which was used in the tape drive and caused the error 5 Clear the RAS ticket 6 Upgrade the tape drive to the latest drive firmware posted on http support dell com If already at the...

Page 258: ...e degraded Explanation The library received a drive generated TapeAlert 18 indicating that the directory on the tape cartridge has been corrupted and that file search performance will be degraded Detection Scenarios The tape drive generated and reported TapeAlert 18 Root Causes Tape drive has determined that there is a problem per its internal algorithms Service Resolution Steps 1 Perform DR017 Re...

Page 259: ...e Explanation The library received a drive generated TapeAlert 19 indicating that the tape cartridge is nearing the end of its calculated useful life Detection Scenarios The tape drive generated and reported TapeAlert 19 Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps 1 Perform RR008 Remove and Replace Tape Cartri...

Page 260: ... Tape drive has determined that there is a cleaning need per its internal algorithms Service Resolution Steps 1 Perform DR018 Resolve Drive Cleaning Requirement on page 375 2 Use the Details option in the RAS ticket to identify which tape drive reported the RAS ticket 3 Clear the RAS ticket 4 Either manually move a known good cleaning tape to the tape drive or perform a cleaning operation in the t...

Page 261: ...cle of tape drive status Root Causes Tape drive has determined that there is a problem per its internal algorithms Service Resolution Steps 1 Perform DR018 Resolve Drive Cleaning Requirement on page 375 2 Use the Details option in the RAS ticket to identify which tape drive reported the RAS ticket 3 Clear the RAS ticket 4 Either manually move a known good cleaning tape to the tape drive or perform...

Page 262: ...ce Tape Cartridge on page 423 See the Dell PowerVault ML6000 Tape Library User s Guide for information on removing and replacing a cartridge 2 Use the Details option in the RAS ticket to identify which tape drive contains the expired cleaning media which reported the RAS ticket 3 Clear the RAS ticket 4 Unload and export the cleaning media from the library 5 Load a known good cleaning tape and eith...

Page 263: ...ridge but the tape is not actually a cleaning tape User mistakenly loads a data tape cartridge as a cleaning tape Inventory or application issue results in data tape cartridge being loaded when tape drive expects cleaning tape Service Resolution Steps 1 Perform RR008 Remove and Replace Tape Cartridge on page 423 See the Dell PowerVault ML6000 Tape Library User s Guidefor information on removing an...

Page 264: ... support dell com If already at the latest firmware power cycle the drive sled by either reseating it rebooting the unit or performing an emergency reset on the drive by holding the eject button down for 5 seconds 7 Use a piece of known good media and retry the operation on the tape drive 8 If using 400G library firmware or later run the IVT Drive test from the Library Tests option accessed throug...

Page 265: ... support dell com If already at the latest firmware power cycle the drive sled by either reseating it rebooting the unit or performing an emergency reset on the drive by holding the eject button down for 5 seconds 6 Use a piece of known good media and retry the operation on the tape drive 7 If using 400G library firmware or later run the IVT Drive test from the Library Tests option accessed throug...

Page 266: ...TapeAlert 32 Host Interface on page 372 2 Use the Details option in the RAS ticket to identify which tape drive reported the RAS ticket 3 Clear the RAS ticket 4 Check the cabling from the back of the tape drive to the host and reseat all the cables 5 If the RAS ticket persists swap cables between drives to isolate a bad cable If this works and you can detect the drive replace the bad cable 6 If sw...

Page 267: ...mergency reset by holding down the eject button for 5 seconds 4 Clear the RAS ticket 5 Upgrade the tape drive to the latest drive firmware posted on http support dell com 6 Use a piece of known good media and retry the operation on the tape drive 7 If using 400G library firmware or later run the IVT Drive test from the Library Tests option accessed through the operator panel Note IVT is optimized ...

Page 268: ...Note The library will not wait for the maximum unload time defined by the drive since drives may take up to 18 minutes before succeeding or failing the unload eject operation The library will only wait for 3 minutes before failing the unload request Detection Scenarios A SCSI Move Medium was issued but the drive does not achieve an unload eject state within the allotted time frame after being inst...

Page 269: ... 37 by its periodic polling of the tape drive Root Causes Tape drive has determined that there is a problem per its internal algorithms Drive detected a momentary voltage drop when a separate drive was being activated System power supply failure or fault Service Resolution Steps 1 Perform DR083 Resolve Drive Voltage Problem on page 404 2 If possible check the front of the tape drive for error indi...

Page 270: ... 39 this may indicate a pulled leader pin Resolution text will explain the relationship and possibly reference the TapeAlert flag 4 tickets and resolution Detection Scenarios Tape drive issues a TapeAlert 4 which is recognized by the library during the continuous 4 second polling cycle of drive status Root Causes Drive has determined that there is a problem per its internal algorithms Service Reso...

Page 271: ...ce will be degraded Explanation The library received a drive generated TapeAlert 51 indicating that the directory on the tape cartridge has not been updated completely during an unload operation and that file search performance will be degraded Detection Scenarios The tape drive generated and reported TapeAlert 51 Root Causes The tape drive generated and reported Tap Alert 51 Service Resolution St...

Page 272: ...eration Explanation The library received a drive generated TapeAlert 52 indicating that a tape system area write failed during the unload operation Detection Scenarios The tape drive generated and reported TapeAlert 52 Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps 1 Perform RR008 Remove and Replace Tape Cartridg...

Page 273: ...operation Explanation The library received a drive generated TapeAlert 53 indicating that a tape system area read failed during a load operation Detection Scenarios The tape drive generated and reported TapeAlert 53 Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps 1 Perform RR008 Remove and Replace Tape Cartridge o...

Page 274: ...r switch connection is not being made even though a door is closed this includes intermittent issues Disconnected module terminator or module to module cable Damaged module terminator or module to module cable with bent or broken pins Service Resolution Steps 1 Perform DR019 Resolve Open Access Door on page 375 2 Clear the RAS ticket Inspect all doors on the front of the library to ensure that the...

Page 275: ...ve or path for obstruction 4 Isolate the media used during the load operation and verify it is not damaged 5 Finally pull the drive sled from the sled bay reseat it in another sled bay and retry the load operation Additionally if using 400G library firmware or later run the IVT Drive test from the Library Tests option accessed through the operator panel Note IVT is optimized for library firmware v...

Page 276: ...below the CM per the geographic address bits Code detects that one or more geographic address bit patterns do not match a valid configuration Code determines that the frame configuration based on frame count and geographic address bit pattern is not one of the valid configurations Root Causes The two module terminators are not installed on the system The box to box cable is not installed between C...

Page 277: ...t the library 5 If using 400G library firmware or later run the IVT Frame test from the Library Tests option accessed through the operator panel Note IVT is optimized for library firmware versions 520G and above and libraries built after July 1 2008 serial numbers with last four digits 8602 and above If your library was built on or before July 1 2008 and you are running firmware version 520G or la...

Page 278: ...compact flash from a system already in use is placed into a new replacement module Root Causes LCBs are swapped between libraries Label is damaged Barcode scanner is not working properly Entire communication path to barcode scanner is not working properly Library module is replaced Service Resolution Steps 1 Perform DR007 Resolve Barcode Scanner Issue on page 369 2 Use the Details option in the RA...

Page 279: ...listed below for replacement If this does not solve the problem dispatch the second part and so on in order Dispatch only one part or set of parts at a time 1 Picker Assembly if Model 1 robot is installed or Robot Assembly if Model 2 robot is installed 2 LCB 3 Module EM or CM only dispatch this FRU if the label is missing or damaged T063 WWN Label Change ...

Page 280: ... communications Rare power supply problem where too much voltage is transferred to the LCB Service Resolution Steps 1 Perform RR002 Remove and Replace LCB on page 421 Use Removing and Replacing the Library Control Blade and LCB Compact Flash Card on page 102 for further instruction 2 Look at the LEDs on the back of the LCB During normal operation the green LED should blink once every second and th...

Page 281: ...he LCB During normal operation the green LED should blink once every second and the blue LED once every 10 seconds If T065 is posted with T076 use the FRUs listed below and not the FRUs listed in T076 3 Visually inspect the fuse on the LCB to see if it is blown If it is blown replace the LCB Additional Note Service personnel can further diagnose this problem and narrow it down to either the LCB or...

Page 282: ...ses Board level hardware failures Permanent or temporary short circuit conditions in tape drives tape drive sleds docking connectors etc Service Resolution Steps 1 Perform RR001 Remove and Replace Drive Sled on page 420 2 Remove all drive sleds close the RAS ticket reboot the library and see if the RAS ticket reoccurs 3 If the RAS ticket reoccurs with all drive sleds out check the fuse If the fuse...

Page 283: ...threshold LCB failure Service Resolution Steps 1 Perform RR013 Remove and Replace Display Assembly on page 424 See Removing and Replacing the Operator Panel LCD on page 162 for further instructions 2 Power down the library 3 Open the main door and remove the cover on the back of the LCD panel 4 Inspect and reseat all 4 cables on the back of the LCD display 5 Replace the cover close the main door a...

Page 284: ... The destination element for a move media is full with a cartridge Library inventory does not know that the cell is full The destination element for a move media is full with an unlabeled cartridge As part of recovery the library attempts to perform a get from the cell If the get succeeds and a tape cartridge is detected in the picker by the tape cartridge present sensor the slot is designated as ...

Page 285: ...ection Scenarios The library fails to successfully get a cartridge during a move media The tape cartridge present sensor in the cartridge indicates no tape cartridge at the conclusion of a get After performing scan and touch tests it is determined that there is no tape cartridge in the source slot Root Causes Inventory has been manually changed since last robotic inventory A tape cartridge was rem...

Page 286: ...re problems inside the sled Tape drive brick firmware bug Drive sled firmware bug Library communication firmware bug DSIB hardware problem Loss of power to the tape drive sled DSIB 48 V fuse Service Resolution Steps 1 Perform DR032 Resolve Drive Control Path Failure on page 382 2 Use the Details option in the RAS ticket to identify which tape drive is causing the RAS ticket Check the suspect drive...

Page 287: ...h bent or broken pins Service Resolution Steps 1 Perform DR022 Resolve Missing Power Supply on page 377 2 Use the Details option in the RAS ticket to identify which power supply bay is generating the RAS ticket Inspect the power supply bay and verify that there is a power supply present and turned on For normal operation both LEDs AC OK and DC OK should be solid green The STANDBY LED should be off...

Page 288: ...cket and corresponding diagnostic resolution This problem cannot be resolved without escalation to tech support and engineering By design this RAS ticket should not occur Only a code bug should result in this RAS ticket Detection Scenarios Not applicable Root Causes Code bug results in an event of the wrong type being reported Service Resolution Steps 1 Upgrade to the latest version of drive and l...

Page 289: ...age Doors will be checked Root Causes I E station storage door is left open by user Hardware failure in the I E station door open closed sensing Stuck lock assembly sensor switches Service Resolution Steps 1 Perform DR034 Resolve Open Storage I E Door on page 383 2 Clear the RAS ticket Inspect all doors on the front of the library to ensure that they are closed 3 Inspect the module terminators and...

Page 290: ...AS ticket Detection Scenarios Firmware that controls and performs drive sled firmware download cannot successfully load a drive sled and all recovery efforts fail Root Causes Physical interruption of the code download process Code bugs Hardware failures that result in intermittent or failed communication between library and tape drive sled Service Resolution Steps 1 Perform DR033 Resolve Drive Sle...

Page 291: ...ck height configurations It did not run with anything greater than 14U configuration Detection Scenarios During initialization the robot reads serial numbers on the modules that are present Root Causes The system really is an invalid configuration and all modules are labeled correctly A module is not labeled correctly The firmware level loaded on the library does not support a valid configuration ...

Page 292: ... to robot such as unplugged cable spool or equivalent Broken connection to Y motor Numerous hardware failures on the picker assembly Damaged module terminator or module to module cable with bent or broken pins Service Resolution Steps 1 Perform DR031 Resolve Robot Initialization Failure on page 381 2 If T076 is posted with a T065 use the FRU s listed for T065 Otherwise use the FRU list below 3 Ins...

Page 293: ...he library boots up it checks for the state of the I E open and close sensors to see if there is a not open and not closed condition Root Causes I E station is unplugged at bootup I E station is left in a not open and not closed state at bootup Service Resolution Steps 1 Perform DR036 Resolve Partially Open I E Station on page 384 2 Clear the RAS ticket 3 Inspect all doors on the front of the libr...

Page 294: ...is read in a valid tape drive location Also the library robot makes no attempt to detect the tape blocker via a physical touch test However if a tape blocker with an unreadable barcode label is installed in a physically accessible storage or I E station cell it may appear to be an unlabeled cartridge as determined by physical touch tests performed by the picker Additional explanation about the tap...

Page 295: ...n Steps 1 Perform DR038 Resolve Tape Blocker Location on page 385 2 Clear the RAS ticket Open the main door and inspect the tape blockers are present in the bottom unit of magazine columns 1 through 5 Possible CRUs FRUs None T078 Invalid Tape Blocker Location ...

Page 296: ...e on page 400 2 Use the Details option on the RAS ticket to gather more information regarding a specific drive magazine or slot causing the problem Inspect the problem location for any obstruction or media Remove it clear the RAS ticket and retry another move operation 3 If using 400G library firmware or later run the IVT Picker test using the Library Tests option accessed through the operator pan...

Page 297: ...oot Causes An LCB is improperly swapped into a different physical module and the system reads the physical module label A 5U Library Control Module chassis FRU is replaced in an already configured system A previously detected and configured 9U Library Expansion Module is removed completely from a vertical stack of modules A previously detected and configured 9U Library Expansion Module is removed ...

Page 298: ...ching any parts Dispatch the first part listed below for replacement If this does not solve the problem dispatch the second part and so on in order Dispatch only one part or set of parts at a time 1 Picker Assembly if Model 1 robot is installed or Robot Assembly if Model 2 robot is installed T080 Module SN Change ...

Page 299: ...d recognize the mismatch Detection Scenarios At library bootup time the robot attempts to scan all module barcode labels When the OID number on each label is read the embedded branding information is compared to persisted data on the system compact flash Root Causes Various manufacturing defect errors mislabeling or part mix ups Spare part logistics error where wrong module FRU or compact flash FR...

Page 300: ...steps before dispatching any parts Dispatch the first part listed below for replacement If this does not solve the problem dispatch the second part and so on in order Dispatch only one part or set of parts at a time 1 9U Library Expansion Module or 5U Control Module T081 Incorrect Module Brand ...

Page 301: ...er is physically disconnected Various electrical hardware failures that prevent proper communication between LCB and barcode scanner Barcode scanner is not functioning properly Service Resolution Steps 1 Perform RR004 Remove and Replace Picker Assembly on page 422 See also Removing and Replacing the Robot Assembly on page 164 2 Clear the RAS ticket Power down the library Open the main door and ins...

Page 302: ...cials that can be detected but are mis positioned due to damage Root Causes Robot drive gears not installed in Y racks at the same time This can result in the two ends of the Y carriage being one to two teeth out of synchronization Y racks not seated properly evenly Both the front and rear Y racks are intended to be released from their shipping latches and lowered such that the racks in the very b...

Page 303: ...se the tape cartridge is missing the library cleaning functionality is no longer intact It is either degraded fewer cleaning cartridges available or totally absent no cleaning cartridges in the library T084 will be used to handle either case Detection Scenarios When library inventory occurs during robot initialization from a power up When library inventory occurs during robot initialization from a...

Page 304: ...artridge was not imported as a cleaning tape the library cleaning functionality is no longer intact It is either degraded less valid cleaning tapes available or totally absent no valid cleaning tape in the library T085 will be used to handle either case Detection Scenarios When library inventory occurs during robot initialization from a power up When library inventory occurs during robot initializ...

Page 305: ... slots via host or operator panel commands The slots themselves will not be presented as usable in library partitions Although the library cannot reliably get and put tape cartridges from these storage locations the library can still discover barcode labeled tape cartridges in these slots during normal inventory operations Because these slots are inaccessible they are not part of the library s inv...

Page 306: ... least one other barcode label has been read For example barcodes that can be used the check functionality are WWN or SN in control modules OID in expansion modules Different RAS tickets will be posted if there are motion related problems scanner communication problems and so on Detection Scenarios Any power up System memory already has a valid serial number established for the LCB Root Causes Lab...

Page 307: ...problems scanner communication problems and so on Detection Scenarios Any power up Root Causes Label is damaged Label is missing Label is physically obstructed Label is readable but does not meet minimum criteria to be considered a library service tab label Scanner cannot read the service tag label Service Resolution Steps 1 Perform DR052 Resolve Library Service Tag Detection on page 391 2 Inspect...

Page 308: ...ching any parts Dispatch the first part listed below for replacement If this does not solve the problem dispatch the second part and so on in order Dispatch only one part or set of parts at a time 1 Module EM or CM only dispatch this FRU if the label is missing or damaged T088 Invalid Library Service Tag Warning ...

Page 309: ... it can determine if the e mail was successfully sent to the mail server on the network Detection Scenarios Any time a RAS ticket is generated and the library has been configured to generate a RAS e mail Any time a Advanced Reporting Notification has been configured and the scheduled sending of such log s experiences an error Root Causes E mail settings on the library are not correct The library i...

Page 310: ...requires cleaning and posts a TapeAlert 23 Detection Scenarios After loading a tape cartridge to clean a drive the system notices that cleaning has not begun within 30 seconds Root Causes User or library attempts to mount a cleaning tape cartridge but the tape is not actually a cleaning tape User mistakenly loads a data tape cartridge as a cleaning tape An inventory or application issue results in...

Page 311: ...t cannot be unloaded from the tape drive Service Resolution Steps 1 Perform DR078 Resolve Tape Load Unload Failure on page 401 2 Use the Details option in the RAS ticket to identify the suspect tape drive sled Open the main door and inspect the drive for any stuck media If media is present attempt an emergency power on reset by holding the eject button down for 5 seconds which will reset the drive...

Page 312: ...est There are however situations where a ticket needs to be posted to indicate that the cleaning operation did not succeed Detection Scenarios AutoClean mechanism fails to initiate or perform a drive cleaning operation Root Causes AutoClean setup error such as a user manually removing a cleaning tape Any tape cartridge motion or driver error for which a RAS ticket already exists No cleaning tapes ...

Page 313: ...ost the RAS ticket The library cannot display the location of the open drive bay Detection Scenarios Missing drive cover plate Drive cover is loose or ajar somehow and is not electrically connected Root Causes User removed the drive bay cover plate and forgot to put it back Cover plate was not put on securely and the electrical connection is not solid The cover plate is damaged in such a way that ...

Page 314: ... 1 Ensure that the media for the test was imported into the SYSTEM partition and was loaded into the top I E slot 2 Do not dispatch parts based solely on this test failure Continue to use any available additional troubleshooting tools to confirm that the failure listed in the RAS ticket is accurate Note IVT is optimized for library firmware versions 520G and above and libraries built after July 1 ...

Page 315: ... Communication on page 393 2 Inspect the module terminators and module to module cables for loose connectors or damage bent or broken pins If damaged replace the part Reseat the terminators and cables 3 Inspect the LEDs on the LCB to ensure proper operation The green LED should blink once every second and the blue LED should blink once every 10 seconds 4 Upgrade the library firmware to the latest ...

Page 316: ...channel Root Causes FC cable is not plugged in correctly FC cable is faulty The FC I O blade is not functioning properly Service Resolution Steps Perform DR057 Resolve Noisy Fibre Channel Link on page 393 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If this does not solve the problem dispatch the sec...

Page 317: ...id cases will be detected and will not generate this ticket Detection Scenarios The data path conditioning test configured for this FC I O blade has failed Root Causes Cable is not plugged in Cable is faulty Drive sled is not inserted correctly Service Resolution Steps Perform DR058 Resolve Data Path Failure on page 393 Possible CRUs FRUs Note Read and perform all resolution steps before dispatchi...

Page 318: ... the FC I O blade detected an error in its internal memory Root Causes FC I O blade hardware error Service Resolution Steps Perform DR059 Resolve FC I O Blade Memory Error on page 394 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If this does not solve the problem dispatch the second part and so on in...

Page 319: ...rs processor activity If this watchdog timer expires the FC I O blade automatically reboots Root Causes FC I O blade firmware not operating correctly Service Resolution Steps Perform DR060 Resolve FC I O Blade Watchdog Reboot on page 394 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If this does not s...

Page 320: ... when expected Root Causes Cable not plugged in Cable is faulty Host is down or not responding Port on the FC I O blade is not functioning FC I O blade is not functioning Service Resolution Steps Perform DR061 Resolve FC I O Blade Host Check on page 394 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If...

Page 321: ...rt may or may not be resolved at this point The failure of the primary port could be a permanent failure or an intermittent condition After the connection is corrected and re established a user must intervene and manually re enable the primary port again Detection Scenarios When the FC I O blade automatically switches to another target port on the host because one has failed Root Causes Cable not ...

Page 322: ...e from the EM to the LCB is bad FC I O blade is down Ethernet chip port on the FC I O blade is not working correctly If the FC I O blade has completely failed the RAS ticket will indicate that the CAN interface is not working either Both an Ethernet failure and a CAN communication failure will isolate the problem to the FC I O blade itself LCB hub is not working correctly Service Resolution Steps ...

Page 323: ...ontrol module expansion module Damaged module terminator or module to module cable with bent or broken pins FC I O blade CAN bus interface Service Resolution Steps 1 Perform DR064 Resolve FC I O Blade CAN Failure on page 396 2 Inspect the module terminators and module to module cables for loose connectors or damage bent or broken pins If damaged replace the part Reseat the terminators and cables P...

Page 324: ...ng properly The fan blade is also monitored Check for a fan blade ticket to isolate the problem External temperature of the library is not within specification Temperature sensor on the FC I O blade is not working properly Service Resolution Steps Perform DR065 Resolve FC I O Blade Temperature Alert on page 396 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any pa...

Page 325: ...oes above its speed specification Root Causes Fan blade is not working properly A separate temperature ticket may be generated Fan speed sensor on the FC I O blade is not working properly Service Resolution Steps Perform DR066 Resolve FC I O Blade Fan Alert on page 397 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below fo...

Page 326: ...act flash onto the FC I O blade This RAS ticket is generated when this FC I O blade firmware update process fails Detection Scenarios Autolevel procedure was not successful Autoleveling is retried twice before this ticket is generated Root Causes Firmware image on the LCB is corrupted Firmware error on the LCB Service Resolution Steps Perform DR067 Resolve FC I O Blade Auto Level Failure on page 3...

Page 327: ...l be generated Detection Scenarios Upon drive sled detection by library firmware the drive sled EEPROM reports a drive sled brand that does not match the library brand Root Causes User installed a drive sled from a different library brand User did not purchase the drive sled from an official sales channel Drive sled does not have the correct configuration information programmed Service Resolution ...

Page 328: ...ed Detection Scenarios After a drive firmware update the drive does not report the new firmware version Root Causes The tape drive firmware image that was used to update the drive was the same as what was already installed on the drive A firmware upgrade tape with an incompatible firmware version wrong generation drive type etc was used A tape cartridge that was not a firmware upgrade tape with a ...

Page 329: ...is generated Detection Scenarios When queried the FC I O blade returns a product designation that does not match what is expected for the library Root Causes User installed an FC I O blade that is not compatible with the library Firmware error on the LCB Service Resolution Steps Perform DR071 Resolve FC I O Blade Product Mismatch on page 398 Possible CRUs FRUs Note Read and perform all resolution ...

Page 330: ... level of the installed tape drive brick and compares that version to the version that it stores internally in its file system If they are not the same the library automatically updates the tape drive brick with this internally stored firmware image Detection Scenarios The automatic update of the tape drive firmware fails Root Causes The tape drive firmware image stored on the library s file syste...

Page 331: ...ioning Service Resolution Steps Perform DR073 Resolve FC I O Blade Voltage Alarm on page 399 Note If there are other active voltage power related tickets the problem may be caused by the power supply to the library so you can dispatch a power supply otherwise the only CRU FRU you should dispatch is the FC I O blade Possible CRUs FRUs Note Read and perform all resolution steps before dispatching an...

Page 332: ...dge will be inaccessible to the user and must be manually removed This ticket will be generated upon the first occurrence of such a tape cartridge a separate ticket will not be generated for each tape cartridge found Detection Scenarios During inventory at least one tape cartridge is found in a slot that does not belong to a partition Root Causes Tape cartridge was manually placed into the slot A ...

Page 333: ...he library will post this ticket whenever an error occurs during this Installation Verification Test that does not affect the overall functionality of the library It is more of a warning that a problem may be developing Detection Scenarios During the Installation Verification Test run when any error occurs that is not serious enough to limit library functionality Root Cause Any function that is ex...

Page 334: ... are missing or corrupted Explanation The library is unable to attempt the robotics firmware autoleveling process In this case the robotics firmware autolevel is not attempted and the robotics subsystem is left in the not ready state Detection Scenarios A necessary autolevel file is missing in the library firmware A necessary autolevel file failed validation Root Cause Firmware corruption Service ...

Page 335: ...led or down leveled accordingly Failure in this process to update to the correct robotics firmware level results in the generation of this RAS ticket Detection Scenarios The Robot Controller Board could not perform one of the following operations Validate the received flash image Program its flash with the robot flash image Program its scanner with the scanner firmware image Root Cause Flash image...

Page 336: ...s subsystem can still become ready but the flash is in a degraded mode and the backup image is unavailable This is a warning RAS ticket Detection Scenarios The robotics firmware auto level process was unable to update one of the robot controller board s flash parts Root Cause One of the robot controller board s flash partitions is bad Service Resolution Steps Perform DR086 Resolve Robotics Degrade...

Page 337: ...re extending from the picker assembly or from a storage location as well as tape cartridges or debris that may have collected on the floor of the library A large number of electrical hardware failures Firmware or hardware detects that motion control is not occurring properly encoder issues motor driving circuits motor winding issues etc A relatively small number of mechanical hardware failures tha...

Page 338: ...rtridges that are extending from the picker assembly or from a storage location as well as tape cartridges or debris that may have collected on the floor of the library A large number of electrical hardware failures Firmware or hardware detects that motion control is not occurring properly encoder issues motor driving circuits motor winding issues etc A relatively small number of mechanical hardwa...

Page 339: ...ude tape cartridges that are extending from the picker assembly or from a storage location as well as tape cartridges or debris that may have collected on the floor of the library A large number of electrical hardware failures Firmware or hardware detects that motion control is not occurring properly encoder issues motor driving circuits motor winding issues etc A relatively small number of mechan...

Page 340: ...on Examples include tape cartridges that are extending from the picker assembly or from a storage location as well as tape cartridges or debris that may have collected on the floor of the library A large number of electrical hardware failures Firmware or hardware detects that motion control is not occurring properly encoder issues motor driving circuits motor winding issues etc A relatively small ...

Page 341: ...etection Scenarios Robotics firmware reports a specific hardware error identifying the robot controller board as the source Root Causes Electrical hardware failure Service Resolution Steps Perform DR090 Resolve Robotics Hardware Error RCB on page 406 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If th...

Page 342: ...pecific hardware error identifying the picker electronics as the source Root Causes Electrical hardware failure Service Resolution Steps Perform DR091 Resolve Robotics Hardware Error Picker on page 407 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If this does not solve the problem dispatch the second...

Page 343: ...bstructions in the view path of the robot scanner Electrical connection or picker assembly hardware failure Improper J1 connector connection Service Resolution Steps Perform DR092 Resolve Robotics Hardware Error Scanner on page 407 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If this does not solve t...

Page 344: ...t Causes An intermittent door open condition disconnecting power from the robot A cable spool or connection problem A picker assembly hardware failure A Y carriage assembly connection problem A robot controller board hardware or software failure An LCB serial communication link failure Service Resolution Steps 1 Perform DR093 Resolve Robotics Communication Error on page 408 2 Check to see if there...

Page 345: ...with an incompatible robot type Service Resolution Steps Perform RR016 Remove and Replace Incompatible Robot on page 425 See Removing and Replacing the Robot Assembly on page 164 for instructions Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If this does not solve the problem dispatch the second part ...

Page 346: ...l the drive sleds the library detected a missing or corrupt UDS lif drive sled firmware file Detection Scenarios Main library firmware that controls and performs drive sled firmware updates detects that the drive sled firmware update file is missing or corrupted Root Causes The drive sled firmware update file is missing or corrupted Service Resolution Steps Perform DR095 Resolve Drive Sled Auto Le...

Page 347: ...ection Scenarios A tape drive continues to request cleaning after successful cleaning cycles have been applied Root Causes Tape drive malfunction Service Resolution Steps Perform DR096 Resolve Drive Cleaning Failure on page 409 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If this does not solve the p...

Page 348: ...ct disabling of LME capabilities the customer may reconfigure partitions to allow LME configurations that are in line with the installed EKM license Alternatively the customer may purchase and install an encryption license that meets their current usage Detection Scenarios Following a library firmware upgrade the number of tape drives configured for encryption exceeds the number allowed under the ...

Page 349: ...ut the time will not be set correctly following a power cycle or reboot Detection Scenarios The main library firmware determined that setting the hardware clock failed though the system time may appear to have been set correctly Root Causes The hardware clock on the LCB failed Customer Resolution Steps Perform RR007 Remove and Replace LCB Hardware Clock on page 423 Possible CRUs FRUs Note Read and...

Page 350: ...ore barcode labels are improperly attached or a magazine is improperly seated installed Detection Scenarios The library cannot complete an inventory and there are no indications of hardware failure Root Causes Obstructions in the view path of the robot scanner device Improper installation of magazine s Improper barcode label on tape cartridges User interface operations were being performed while t...

Page 351: ...lumns at startup Root Causes Barcode scanner illumination is insufficient Barcode scanner view is obscured blocked Barcode scanner failed Service Resolution Steps Perform DR100 Resolve Barcode Scanner Malfunction on page 411 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacement If this does not solve the prob...

Page 352: ...on of a tape drive into a library drive slot triggers the library to discover it Bootup causes the library to physically discover any tape drive that is electrically connected in the system Root Causes End user replaced an assigned tape drive with a tape drive of a different generation interface or vendor Service Resolution Steps Perform DR101 Resolve Tape Drive Type Change on page 411 Possible CR...

Page 353: ...er of electrical hardware failures Code or hardware detects that motion control is not occurring properly encoder issues motor driving circuit issues motor winding issues cable connections issues etc A relatively small number of hardware errors that do not result in complete obstruction but where servo control does not appear to be normal Service Resolution Steps Perform DR102 Resolve Robotics Z A...

Page 354: ... board Failed GPIO communication with the DIEB board Root Causes Board level hardware failures Display not plugged in correctly Cable failure or not plugged in Service Resolution Steps Perform DR103 Resolve Display Assembly Communication Failure on page 412 Possible CRUs FRUs Note Read and perform all resolution steps before dispatching any parts Dispatch the first part listed below for replacemen...

Page 355: ... LME configurations that are in line with the installed encryption license Alternatively the customer may purchase and install an encryption license that meets their current usage Detection Scenarios For 120 days following a library firmware upgrade the library has detected that the number of tape drives configured for LME encryption exceeds the number allowed under the current encryption license ...

Page 356: ...ule terminator or module to module cable with bent or broken pins A cable spool or connection problem A picker assembly hardware failure A Y carriage assembly connection problem An LCB serial communication link failure Service Resolution Steps 1 Perform DR093 Resolve Robotics Communication Error on page 408 2 Check to see if there is a main door open condition which may be caused by an open door o...

Page 357: ...erating properly and that HPF cannot occur should the primary port fail Detection Scenarios Connection failure of secondary HPF port is detected Root Causes Cable not plugged in Cable is faulty Port on FC I O blade is not functioning Port on switch is not functioning FC I O blade is not functioning Service Resolution Steps 1 Perform DR105 Resolve HPF Connection Failure on page 413 2 Check the Ethe...

Page 358: ...enarios Attempts to read the stored calibration offsets from EEPROM FLASH of the robotics controller board failed Root Causes Defective EEPROM FLASH area to read offsets Calibration offsets not stored during manufacturing process Service Resolution Steps Perform RR017 Remove and Replace Un calibrated Picker on page 425 Possible CRUs FRUs Note Read and perform all resolution steps before dispatchin...

Page 359: ...on Scenarios Robotics firmware reports a specific hardware error identifying the Y carriage assembly or Y motor hardware as the source Root Causes Failure or degradation of the Y motor gear that drives the robot assembly along the y axis Service Resolution Steps Perform RR018 Remove and Replace Robotics Y Carriage Assembly on page 425 Possible CRUs FRUs Note Read and perform all resolution steps b...

Page 360: ...ape cartridge is found this RAS ticket is generated to alert of such condition and allow the user to correct the issue The system will be able to report full status and will also allow the tape cartridge to be moved but any tape cartridge label reference with the listing NO_LABEL on the user interface screens and a SCSI READ ELEMENT STATUS response will not list label volser information at all A R...

Page 361: ...gered at all Detection Scenarios When processing a state change on either of the two sensor switches if the sensor switch causing the interrupt is activated the opposite sensor switch is checked to see if it is activated too If they are both active one sensor switch is stuck Root Causes A sensor switch is obstructed by foreign material A sensor switch is binding or sticking A sensor switch is brok...

Page 362: ...ed an expected removal of media Media removal is expected whenever an exported tape cartridge has been physically removed by an operator from an I E area element Detection Scenarios After I E elements have been inventoried the library determined that a previously exported cartridge is no longer present Root Causes An exported cartridge has been removed from the library Service Resolution Steps Per...

Page 363: ... and drive elements as well as the medium changer picker element itself Media removal is also not expected from configured I E area elements unless the tape cartridge had been moved to such element by robotic motion Detection Scenarios After an inventory operation the library determined that a previously configured but not exported tape cartridge is no longer present Root Causes A tape cartridge h...

Page 364: ...load count threshold notification This ticket alerts of a tape cartridge having exceeded the configured load count threshold Detection Scenarios After unmounting a tape cartridge the library determined that the tape cartridge meets or exceeds the configured load thread count threshold Root Causes The tape cartridge has been loaded threaded more often than the configured threshold allows Service Re...

Page 365: ...e capacity threshold notification This ticket alerts of a tape cartridge having exceeded the configured capacity threshold Detection Scenarios After unmounting a tape cartridge the library determined that the tape cartridge meets or exceeds the configured capacity threshold Root Causes The tape cartridge has been written to with more data than the configured threshold allows Service Resolution Ste...

Page 366: ...etermined by the configured test time interval multiplied by the configured test warning threshold Detection Scenarios The library attempted to perform an EKM Path Diagnostics but did not succeed in initiating the test within the configured test warning threshold due to a tape drive not being available to allow the test to run Root Causes LTO tape drive s are still loaded preventing the library fr...

Page 367: ... the drive configure for application managed encryption AME Library control firmware received a drive sled event E_DDC_LME_DISABLED indicating that the tape drive did not enable for library managed encryption but the library requested that the drive configure for LME Library Control firmware received a drive sled response that indicates a drive configuration request failed Root Causes Drive sled o...

Page 368: ...he drive mount session and will be re enabled when a new tape cartridge is mounted Detection Scenarios Library control firmware received a drive sled event indicating that the tape drive reported an ESR but details are not reported by the tape drive Root Causes Tape drive firmware may incorrectly report an ESR when none is outstanding or have a valid ESR but not have the proper encryption key requ...

Page 369: ...e sled controller involvement If a tape drive Ethernet connection is used by the library and communication is lost this ticket is generated to report the issue Detection Scenarios LCB cannot communicate with the tape drive via tape drive Ethernet interface Root Causes Tape drive powered off Drive not connected to EEB Drive not connected to LCB if EEB is not installed EEB not connected operational ...

Page 370: ...nation The library received a drive generated TapeAlert 1 indicating severe read problems that affect performance but no data loss Detection Scenarios The tape drive generated and reported TapeAlert 1 Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps Perform DR045 Resolve Drive TapeAlert 1 5 6 Read Write Problem on ...

Page 371: ...Explanation The library received a drive generated TapeAlert 7 indicating that the tape cartridge has reached the end of its calculated useful life Detection Scenarios The tape drive generated and reported TapeAlert 7 Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps Perform RR008 Remove and Replace Tape Cartridge o...

Page 372: ...tion The library received a drive generated TapeAlert 13 indicating that an operation has failed because the tape cartridge in the tape drive experienced a mechanical failure Detection Scenarios The tape drive generated and reported TapeAlert 13 Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps Perform RR008 Remove ...

Page 373: ...eported that the tape cartridge experienced a mechanical cartridge failure The tape may be snapped split or cut and the tape cartridge s mechanical failure may prevent the tape cartridge from being properly unloaded and ejected Detection Scenarios The tape drive generated and reported TapeAlert 14 Root Causes The tape drive has determined and reported a problem per its internal error analysis algo...

Page 374: ... The library received a drive generated TapeAlert 58 indicating the detection of a drive firmware failure Detection Scenarios The tape drive generated and reported TapeAlert 58 Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps Perform DR128 Resolve Drive TapeAlert 58 Microcode Failure on page 416 Possible CRUs FRUs ...

Page 375: ... Explanation The library received a drive generated TapeAlert 59 reporting that the mounted WORM media failed a media integrity check Detection Scenarios The tape drive generated and reported TapeAlert 59 Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps Perform DR129 Resolve Drive TapeAlert 59 WORM Integrity Check ...

Page 376: ...drive generated TapeAlert 60 indicating that a host application attempted to overwrite data on the mounted WORM media Usually this request is an indication that the host application did not recognize the media to be of type WORM Detection Scenarios The tape drive generated and reported TapeAlert 60 Root Causes The tape drive has determined and reported a problem per its internal error analysis alg...

Page 377: ...lanation The library received a drive generated Tape Alert 2 indicating severe write problems that affect performance but no data loss Detection Scenarios The tape drive generated and reported Tape Alert 2 Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps Perform DR045 Resolve Drive TapeAlert 1 5 6 Read Write Proble...

Page 378: ...nation The library received a drive generated Tape Alert 54 indicating a damaged bulk erased or incorrect format tape Detection Scenarios The tape drive generated and reported Tape Alert 54 Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps Perform DR146 Resolve Drive Tape Alert 54 No Start of Data on page 419 Possib...

Page 379: ...r SCSI ID or having conflicting SCSI ID settings or more problematically having a drive that previously encrypted its data no longer encrypt data on tape This ticket provides an alert of such problems as the library is not always able to properly reconstruct configuration settings or prevent drives from initializing incorrectly Detection Scenarios The library did not locate a required configuratio...

Page 380: ...CC error during a data transfer The blade will stop all data transfer operations and will require a replacement Detection Scenarios FC I O Blade reported a parity issue FC I O Blade reported an ECC error Root Causes Defective FC I O blade hardware Noisy data communication among FC I O Blade components Service Resolution Steps Perform RR015 Remove and Replace FC I O Blade on page 424 Possible CRUs ...

Page 381: ...re still formatted for 256 MB and utilize only up to 256 MB of CF space As of library firmware i8 2 firmware will detect the CF size and increase its formatted size to the maximum possible In the event this process to reformat the CF fails and retries do not succeed this ticket will be generated to request a CF replacement Detection Scenarios The CF formatting process fails and cannot recover from...

Page 382: ...ts initiators This issue is most likely due to multiple initiators requesting drive operations without properly reserving the drive for Input Output I O operations Detection Scenarios The tape drive generated and reported a multi initiator command conflict Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms Service Resolution Steps Perform DR...

Page 383: ...tion to determine element full and empty status If the library detects a duplicate barcode within the library it warns of the issue as it may cause confusion as to which partition owns the tape cartridge A RAS ticket will be generated for each unique duplicate barcode occurrence a separate ticket will not be generated for any additional barcode duplications Detection Scenarios During scan inventor...

Page 384: ...brary main access doors 3 Rotate the picker assembly by hand so that the opening faces the drives 4 Use the gear thumbwheel in the rear of the picker assembly base to manually slide the tape cartridge out of the picker assembly toward the tape drives 5 Close the library main access doors Wait for the library to initialize 6 Import the tape into the appropriate partition 7 If a tape cartridge was r...

Page 385: ... If the problem occurs again when initiating the next move operation or the problem becomes chronic contact Service for a likely hardware replacement 9 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR003 Resolve Drive Eject Failure This DR provides customer resolut...

Page 386: ...elect Back to return to the Diagnostic Resolution DR005 Resolve Motion Failure This DR provides customer resolution steps for T005 on page 200 T006 on page 201 Problem The library robot has failed to perform a motion The detected failure is likely to be a genuine hardware failure 1 Open the main access door s and look for any obvious problems such as unplugged cables or damage to the picker assemb...

Page 387: ...ive unload operation 4 If the requested command succeeds observe for future occurrences and contact Service if the issue repeats 5 If the retried commands fail open the library main access door s and use the drive push button on the front of the drive to initiate a tape cartridge eject operation Press and hold the button continuously for 10 seconds If the tape cartridge is ejected leave the cartri...

Page 388: ...onnector pins Re attach if no problem is found 4 If a defective connector is found call Service for part replacement 5 If no issue is found power on the library and wait for the library to initialize Open and close each I E station door If the RAS ticket is displayed again contact Service for replacement CAN bus terminators module to module cables and an I E lock assembly 6 Close the RAS ticket an...

Page 389: ... addition cables must connect all modules together 1 Are the terminators and all module to module cables plugged in properly If NO Power down the library connect the cables in and power the library back on When the library powers up it should detect the presence of the cables and terminators and properly configure itself Select Continue before you turn off library power 2 When you can answer YES i...

Page 390: ... with the I E station at the time the problem was reported defective hardware is likely 3 If the issue re occurs contact Service to resolve the problem 4 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR012 Resolve Drive TapeAlert 32 Host Interface This DR provides ...

Page 391: ...t the drive directly to the FC SAN 4 If the drive is not configured correctly and is supposed to be connected to the FC I O blade consult the user documentation to disable the control paththrough the drive 5 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR014 Resol...

Page 392: ...leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR016 Resolve Prevent Allow Media Removal This DR provides resolution steps for T012 on page 208 Problem The library has been commanded to perform a tape cartridge move from a drive but the drive is currently preventing any media removal due to having received a SCSI Prevent Media Removal command ...

Page 393: ... requesting to be cleaned a valid non expired cleaning tape may not have been available for library initiated or host controlled cleaning Verify that cleaning tapes are properly configured and not expired 2 Perform a manually initiated cleaning operation for the tape drive as documented in the library user guide Case B Library controlled automatic cleaning is disabled 1 Since automatic library ini...

Page 394: ...ion steps for T068 on page 266 T069 on page 267 Problem The library has encountered a problem that indicates a mismatch between the library s physical and logical inventory 1 View the ticket details to determine any source and destination element locations 2 Open a main access door and inspect the destination element for tape cartridge presence 3 If a labeled tape cartridge is present the robot is...

Page 395: ...tic Resolution DR023 Resolve Missing I E Station Magazine This DR provides resolution steps for T014 on page 211 Problem An I E station has been closed with a cartridge magazine missing The library can still perform most operations however any attempt to export a tape cartridge to this I E location will fail 1 If the magazine was intentionally removed the only action required is to close this RAS ...

Page 396: ...d rear of the I E Station Lock Assembly 5 Look for obstructions or misalignment causing the rear sensor switch actuator lever to be held down 6 Open and close the I E Station Safety Door multiple times to view operation of the front sensor switch 7 If no issue is found or if interference was identified and corrected close the I E station and main access door and wait for the library to complete in...

Page 397: ...ors are connected to the extreme top and bottom connectors of the library and that the module to module cables are connected correctly per the library documentation 3 Open the main library access doors and look for any damage to the module serial number Check for obstructions in front of the module serial number barcode labels 4 If no obvious foreign material is found the module serial number is d...

Page 398: ...m The system can no longer communicate with a tape drive sled There are a few scenarios that can create this problem A user removed a tape drive sled A hardware failure that results in the tape drive appearing to be disconnected 1 Note the ticket details to identify the drive location 2 If the drive sled was intentionally removed close this ticket and continue operation otherwise follow the steps ...

Page 399: ... drives in the system 2 If this same problem is reported for multiple tape drives contact Service for a picker assembly replacement 3 If this problem is isolated to an individual tape drive contact Service for drive sled replacement 4 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagno...

Page 400: ... this ticket reoccurs continue to Step 4 to switch the control path otherwise the problem is resolved and no further action is required 4 Use the functions on the Setup Control Path menu to switch the control path to an alternate tape drive See your User s Guide for detailed instructions Whether you change the control path or not you may close this RAS ticket 5 Resolve any other associated tape dr...

Page 401: ...ion lock assembly 5 Look for obstructions or misalignment causing the rear sensor switch actuator lever to be held down 6 Open and close the IE station safety door multiple times to view operation of the front sensor switch 7 If no issue is found or if interference was identified and corrected close the ticket then close the I E station and main access door 8 Observe the library initialization and...

Page 402: ... for T052 on page 249 Problem A tape drive has reported a problem that requires the currently loaded tape cartridge to be ejected from the tape drive in order for the tape drive to recover 1 Note the ticket details to determine the drive location and reason details 2 If the reason details do not indicate an undetermined root cause of the issue but actually isolated the problem to the drive or tape...

Page 403: ...ical Library Deletion This DR provides customer resolution steps for T080 on page 279 Problem The system has detected a change in module configuration such as a new control module serial number or a removed expansion module that will invalidate any existing partitions Although a partition may be visible on the user interface slot and drive associations are incorrect due to the new module configura...

Page 404: ...cured close all main library access doors power on the library and observe if the ticket reappears 4 If the ticket reappears contact Service for assistance 5 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR042 Resolve Missing Cleaning Cartridge This DR provides cus...

Page 405: ...t details to determine the drive location and reason details 2 If the reason details do not indicate an undetermined root cause of the issue but actually isolated the problem to the drive or tape cartridge due to saved historical information consider media or drive replacements to prevent the issue in the future 3 If the noted ticket details list drive error code 7075 or 7076 for a drive this mean...

Page 406: ...s error 7122 for a drive the Format Identification Dataset FID is not properly recorded and data cannot be written to tape The tape cartridge does not contain data and needs to be discarded and replaced 4 If step 3 does not apply check whether ticket T034 Drive TapeAlert 4 Media Error has also been reported for this tape cartridge a If T034 Drive TapeAlert 4 Media Error has been reported Attempt t...

Page 407: ...air the memory chip corruption Monitor this tape cartridge for recurrence of a TapeAlert 8 Retire this tape cartridge if the problem occurs again 4 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR047 Resolve Drive TapeAlert 15 Cartridge Memory Failure This DR provi...

Page 408: ... mounted in the drive attempt a drive unload operation Continue to the next step even if the unload operation fails 5 Consult the user documentation regarding a drive reset operation or drive removal and replacement procedure Then either perform a drive reset operation via the Tools Diagnostics menu selection or remove and reinsert the drive sled as follows a From the remote user interface Operati...

Page 409: ... DR051 Resolve Library SN Label Detection This DR provides customer resolution steps for T087 on page 288 Problem The library cannot read one of the module serial number labels but has already validated that the barcode scanning system is working properly There are two likely scenarios The line of sight from the scanner to the module serial number barcode label is blocked by foreign material such ...

Page 410: ... library to ensure that all values are correct 2 If the settings are correct check to make sure the library is properly connected to the network and make sure the network cable is not damaged 3 If there are no problems found contact your network administrator for assistance 4 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshoo...

Page 411: ...provides customer resolution steps for T097 on page 298 Problem The FC I O blade has detected excessive noise on a specific Fibre Channel port This includes but is not limited to abnormal communication retries and data errors 1 Ensure that the fiber cables are properly connected to both the host and the FC I O blade 2 Check the fiber cable for any damage or debris in the connectors 3 Reset the por...

Page 412: ...oot This DR provides customer resolution steps for T100 on page 301 Problem The FC I O blade firmware encountered a problem that caused it to reboot unexpectedly 1 Check that the FC I O blade is installed properly It should not be loose and it should be powered up 2 If not installed properly remove and reinsert the FC I O blade 3 If the problem still persists contact Service for further assistance...

Page 413: ... failovers 9 Continue to monitor for an intermittent problem in the SAN After the connection is repaired the port goes to a disabled user intervention required state 10 If a port is still failed Offline check if the SAN hardware or software was reconfigured or rebooted just prior to the ticket display The library could have detected that the configuration change interrupted the connectivity with t...

Page 414: ...ides customer resolution steps for T104 on page 305 Problem The LCB has lost its CAN connection with the FC I O blade 1 Check that the FC I O blade is installed properly It should not be loose and it should be powered up 2 Ensure that both module terminators are properly installed in the rear of the library 3 Check the module terminators for any bent pins or other damage 4 If the problem still per...

Page 415: ...er assistance in resolving the issue 4 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR068 Resolve Incompatible Drive Brand This DR provides customer resolution steps for T108 on page 309 Problem The installed drive sled reports a drive sled brand that is not compa...

Page 416: ...o the Diagnostic Resolution DR071 Resolve FC I O Blade Product Mismatch This DR provides customer resolution steps for T111 on page 311 Problem An installed FC I O blade has a product designation that does not match the product designation of the library 1 Remove or replace the FC I O blade with an FC I O blade with the correct product designation 2 The library will continue to monitor the locatio...

Page 417: ...options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR074 Resolve Unassigned Inaccessible Tape Cartridge This DR provides customer resolution steps for T114 on page 314 Problem At least one tape cartridge has been detected in a slot that is not assigned to any partition and is therefor...

Page 418: ... the tape cartridge is damaged replace the tape cartridge with a good one If the slot is somehow damaged contact Service for replacement 3 If the tape cartridge is located in a drive inspect the drive for any damage that would prevent tape cartridge ejection If found contact Service for drive replacement 4 You have three options a Select Close to close the ticket now b Select Exit to leave the tic...

Page 419: ...ed retrieve it and inspect it for any damage If tape cartridge defects are found discontinue use of the tape cartridge otherwise import the media back to the respective partition 6 If the tape cartridge is not ejected contact Service for further assistance in resolving this issue 7 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troub...

Page 420: ...nd did not clean a drive 1 View the ticket details to determine the drive and or cleaning tape location and failure reason 2 If the failure reason indicates that the configured cleaning tapes are expired or invalid consult the user documentation to export and import cleaning media via the Operations Cleaning Media menu selection to configure valid cleaning tapes for continuous uninterrupted automa...

Page 421: ...e the I E station calibration target s for a brightly colored tape cartridge such as yellow or orange and if such brightly colored tape cartridge is present ignore this ticket and continue 3 If the ticket details identified a storage location perform the following steps a Open the module s access door identified in the ticket details locate all white calibration targets of the identified storage c...

Page 422: ...st the same drive contact Service for possible drive sled replacement 4 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR084 Resolve Robotics Firmware Image Error This DR provides customer resolution steps for T116 on page 316 Problem The normal robotics firmware au...

Page 423: ...sh partitions could not be updated but since one of the two flash partitions is properly functioning auto leveling can still occur and the robotics subsystem can go ready Flash is in a degraded mode since the backup image is unavailable Contact Service as soon as possible 1 Call Service for robot controller board replacement 2 Close this ticket and monitor for recurrence 3 You have three options a...

Page 424: ... such as damage to the robot assembly binding of the picker assembly or tape cartridges and debris that may have collected on the floor of the library 2 Reseat any tape cartridges found extending from storage locations 3 Remove any tape cartridges found in the picker assembly and inspect for damage 4 Close this ticket 5 Close the doors and wait for the system to complete initialization 6 Make sure...

Page 425: ...ement of the picker assembly or robot controller board 3 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR092 Resolve Robotics Hardware Error Scanner This DR provides customer resolution steps for T126 on page 325 Problem The robotics firmware has reported a specifi...

Page 426: ... access doors are fully closed b If terminators are secured and main doors are closed open and close each main access door one by one and observe if the robot initializes after the doors are closed c If the robot initializes close the previously opened I E station and observe whether the robot scans the I E elements d If the I E station scan succeeds the issue is resolved close this ticket and con...

Page 427: ... problem is isolated to the module The module must be replaced 8 If the new fuse DID NOT blow install drive sleds one at a time Check for this ticket after each drive sled installation to determine which drive sled is causing the fuse to blow 9 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to ...

Page 428: ...e with the installed encryption license 2 Alternatively contact your technical sales representative to purchase and install an encryption license that permits your current usage 3 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR098 Resolve Hardware Clock Failure Th...

Page 429: ...he barcode scanner is communicating properly but it cannot read any barcodes There are two likely scenarios The line of sight from the scanner to the module branding label is blocked by foreign material such as a media barcode label The barcode scanner is damaged 1 Open the library door to gain access to the robot Look for any obstructions in front of the barcode scanner inside the picker assembly...

Page 430: ... repeats Service users can use the Service System Robotics test to further verify that the robot is functioning properly 5 If the test fails contact Service for a replacement of the picker assembly 6 If the test passes monitor for recurrence and contact Service if the issue repeats or becomes chronic 7 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket ...

Page 431: ...to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR105 Resolve HPF Connection Failure This DR provides customer resolution steps for T140 on page 339 Problem A Fibre Channel I O blade has detected that its secondary host port failover HPF port connection has failed 1 Note the Fibre Channel I O blade locat...

Page 432: ...ryption configuration failure perform the following operations before continuing with Step 4 a Make sure the referenced tape drive is not loaded with a tape cartridge If a tape cartridge is present unload the drive b Verify that the tape drive firmware version is at least at the firmware version referenced in the release notes for the currently installed library firmware version Update the tape dr...

Page 433: ...m persists contact Service for further assistance 8 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR112 Resolve Encryption Key Exchange Failure This DR provides customer resolution steps for on page 350 Problem The library control firmware detected that an encrypti...

Page 434: ...s ticket and observe for further occurrences b If the test fails analyze the issue and correct the problem or contact Service for further assistance 5 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution DR128 Resolve Drive TapeAlert 58 Microcode Failure This DR provides ...

Page 435: ...e host application does not support WORM media only non WORM tape cartridges should be used Use the host application or a host utility to read all WORM data cartridges and copy the data to non WORM media for continued and successful write operations 4 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to ret...

Page 436: ...pend or copy all existing data on tape to a new tape cartridge then reformat and reuse the tape cartridge for new write 4 If the drive error code lists error 7122 for a drive the Format Identification Dataset FID is not properly recorded and data cannot be written to tape The tape cartridge does not contain data and needs to be discarded replaced 5 If steps 3 or 4 do not apply check whether any of...

Page 437: ...ication This DR provides customer resolution steps for T147 on page 346 and T148 on page 347 Problem The library has been configured to report when a tape cartridge capacity and or tape cartridge load count threshold is exceeded A threshold has been met or exceeded 1 Note the ticket details to determine which tape cartridge exceeded the media capacity or load count threshold 2 Depending on which t...

Page 438: ... to determine whether the conflicting host is supposed to issue command requests to the drive 3 Determine whether multiple hosts are supposed to issue concurrent or overlapping drive requests then perform one of the following Configure the respective applications to reserve and release the tape drive so that command requests are not conflicting OR Configure remove any respective application from a...

Page 439: ...262 Problem A problem has been detected and isolated to the Library Control Blade The nature of the problem indicates that replacement may be required 1 Remove the drives in the Control Module and check the cable connections to the board behind the lower drive If they are loose firmly push them back into place and close this ticket If this problem occurs again proceed with the following step 2 If ...

Page 440: ...e the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution RR004 Remove and Replace Picker Assembly This RR provides instructions for T082 on page 283 Problem A hardware problem has been detected in the robot picker that requires replacement of the picker assembly 1 Contact Service to arrange for the replacement of the picker assembly 2 You have three options...

Page 441: ...e tape cartridge should be retired from service 1 View the ticket details to determine the specific tape cartridge and tape drive involved in the problem 2 If the tape cartridge is a data cartridge use the host application to gather and copy all required data from the tape then use the host application to export the tape cartridge or select Operations Media Export to remove the tape cartridge from...

Page 442: ...d isolated to the local library display assembly hardware The nature of the problem indicates that a replacement may be required Your library should be operational from the remote user interface 1 If both this ticket and ticket T064 LCB Hardware Failure are generated within a few minutes of each other the problem lies with one of the power supplies in the control module In this case contact Servic...

Page 443: ... 340 Problem The library is unable to read the picker calibration offsets from the EEPROM FLASH location 1 Close this ticket and open close the main door to have the library attempt another calibration 2 If the problem still persists contact Service to arrange for a replacement of the Picker Assembly 3 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket ...

Page 444: ...rom the library by opening a main library door and manually removing the identified tape cartridges for barcode label inspection and correction 5 You have three options a Select Close to close the ticket now b Select Exit to leave the ticket open for future troubleshooting c Select Back to return to the Diagnostic Resolution RR020 Remove and Replace Duplicate Tape Cartridge This RR provides resolu...

Page 445: ... generating RAS tickets The following components of the library have LEDs Library Control Blade FC I O Blades FC I O Fan Blades Tape drives Power supplies Some of these components may also include a fiber port link LED Blade Status LEDs Library control blade LCB and FC I O blade LEDs indicate status by the rate at which they blink The color of the LED identifies the area of the component being rep...

Page 446: ... the Tape Library Figure 28 Location of Blade LEDs Library Control Blade Status LEDs Left Blue Middle Amber Right Green FC I O Blade Status LEDs Left Green Middle Amber Right Blue FC I O Fan Blade LED Amber Port Link LEDs ...

Page 447: ...ng up or blade firmware is autoleveling FC I O Fan Blade There may be one or more problems including fan speed is too high or too low temperature is too high there is a faulty fan speed sensor or there is a power control problem Note In most cases solid ON means a failure however in conjunction with the blue LED blinking once every 10 seconds an amber LED solid ON can be a normal condition for a s...

Page 448: ...EDs RAS tickets typically report all problems related to tape drives including error codes and TapeAlerts By observing the blinking pattern of LEDs on tape drives you can see what operation the tape drive is currently performing Figure 29 shows where the tape drive LEDs and the FC port link LED are located Table 12 LCB Ethernet Hub Link Activity LED Color Represents Fibre Channel Port Link Status ...

Page 449: ... 10 blinks per second Identify mode Blinks 3 times in 3 seconds then pauses solid off and then repeats Tape drive is initializing Solid on for 3 seconds then blinks twice Tape drive firmware is downloading 2 quick blinks within 1 25 seconds then on solid for 1 25 seconds repeat Drive sled firmware is downloading Amber Health of the drive Solid OFF Normal operation Solid ON Drive has failed Blue Po...

Page 450: ...on Modules are numbered according to their position in relation to the 5U Library Control Module Table 15 Fibre Port Link LED on Tape Drive LED Color Represents FC Port Link Status Green Loop initialization protocol LIP and activity Solid ON Loop initialization protocol LIP has occurred Blinks at regular intervals Host command data activity is occurring Amber Online and light detected Solid ON The...

Page 451: ...lerts you when the library is not ready For instance if the library door is open the header will display the following message Library s door is open Library not ready messages appear in the header in the operator panel and the Web client user interfaces under the following circumstances The robot is in the process of calibrating When the robot has finished calibrating the library not ready messag...

Page 452: ...434 Troubleshooting the Tape Library ...

Page 453: ...ation Door Open Library Front View Access Door and I E Station Door Open I E Station Lock Assembly I E Station Slide Assembly Access Door Inside With Operator Panel Robot Assembly Picker Assembly Model 1 Y carriage Assembly Cable Spool Parking Tab Library Control Blade LCB Power Supplies Tape Drive Front Tape Drive Rear Rack mount Kit Accessories Rack mount Rails in Rack Rack mounted Library Syste...

Page 454: ...ontrol Board Library Cables Library System Grounding Library Power System Component Diagrams The following diagrams show many of the library s components Become familiar with the location of each of these components and how they can be accessed for service Library Front View Figure 30 ML6020 Front View ...

Page 455: ...PowerVault ML6000 Maintenance Guide 437 Library Front View Showing Front Bezels Figure 31 Library Front View Showing Front Bezels ...

Page 456: ...438 Library Drawings Library Rear View Figure 32 ML6020 Rear View ...

Page 457: ...PowerVault ML6000 Maintenance Guide 439 5U Library Control Module Figure 33 5U Library Control Module Front Library Front View I E Station Door Open Figure 34 Library Front View I E Station Door Open ...

Page 458: ...0 Library Drawings Library Front View Access Door and I E Station Door Open Figure 35 Library Front View Access Door and I E Station Door Open I E Station Lock Assembly Figure 36 I E Station Lock Assembly ...

Page 459: ... ML6000 Maintenance Guide 441 I E Station Slide Assembly Figure 37 I E Station Slide Assembly removed from module Access Door Inside With Operator Panel Figure 38 Access Door Inside showing back of Operator Panel ...

Page 460: ...s follows Pre November 2008 Model 1 robot November 2008 and after Model 2 robot This robot has an M2 label on one end to identify it Also the robot controller board is visible on top of the Y carriage assembly Both robot assemblies are shown below Note that the actual cable spool may look slightly different from the one shown in Figure 40 ...

Page 461: ...PowerVault ML6000 Maintenance Guide 443 Figure 40 Model 1 Robot Assembly with Original Cable Spool 1 Picker 2 Cable spool 3 Y carriage assembly 1 2 3 ...

Page 462: ...s of November 2008 the picker assembly changed as part of the robot change The two pickers are identified as follows Pre November 2008 Model 1 picker assembly November 2008 and after Model 2 picker assembly Both picker assemblies are shown below M2 label Robot controller board Picker Assembly Y carriage assembly ...

Page 463: ...PowerVault ML6000 Maintenance Guide 445 Figure 42 Model 1 Picker Assembly Figure 43 Model 2 Picker Assembly ...

Page 464: ...iage assembly is included as part of the Model 2 Robot Assembly see Figure 41 on page 444 Cable Spool On August 27 2007 the cable spool changed The cable spools look very similar to each other and function exactly the same way The gears are different sizes but the location of the components is the same Figure 44 Original Cable Spool Model 1 robot ...

Page 465: ...posite direction The two parking tabs are identified as follows Pre November 2008 The parking tab will be referred to as the Model 1 parking tab November 2008 and after The parking tab will be referred to as the Model 2 parking tab Note The Model 2 parking tab was actually deployed in the field a few months before the Model 2 robot This means that you may see some Model 2 parking tabs on libraries...

Page 466: ...448 Library Drawings Figure 46 Model 1 Parking Tab Parked Figure 47 Model 2 Parking Tab Parked ...

Page 467: ...PowerVault ML6000 Maintenance Guide 449 Library Control Blade LCB Figure 48 Library Control Blade ...

Page 468: ...450 Library Drawings Power Supplies Figure 49 Power Supplies ...

Page 469: ...ape Drive Front Note In this document tape drive is used as a collective term to describe the universal drive sled UDS and the tape drive itself The UDS houses the tape drive The tape drive itself is also sometimes called the drive brick to differentiate it from the drive sled ...

Page 470: ...452 Library Drawings Figure 51 Tape Drive Front View Tape Drive Rear Figure 52 Fibre Channel Tape Drive Rear View Figure 53 SCSI Tape Drive Rear View ...

Page 471: ... Component Description Quantity Small ferrule Used in racks with round holes 10 8 required 2 spares Large ferrule Used in racks with square holes 10 8 required 2 spares Thumbnut Secures the rack shelves to the rack 8 M5 thumbscrew Secures the rack ears 4 Rack ear left Holds the modules in the rack 1 ...

Page 472: ...Rack shelf left Secures the modules in the rack 1 Rack shelf right Secures the modules in the rack 1 Table 19 Rack Ear Kit Contents Component Description Quantity Nut clip Used in racks with square holes 4 Table 18 Rack mount Kit Contents Component Description Quantity ...

Page 473: ...455 Cage nut Used in racks with round holes 4 M5 thumbscrew Secures the rack ears 4 Rack ear left Holds the modules in the rack 1 Rack ear right Holds the modules in the rack 1 Table 19 Rack Ear Kit Contents Component Description Quantity ...

Page 474: ...rawings Rack mount Rails in Rack Figure 54 Rack mount Rails in Rack as viewed from the front showing studs installed in rack Figure 55 Rack mount Rails in Rack as viewed from the back showing studs installed in rack ...

Page 475: ...PowerVault ML6000 Maintenance Guide 457 Rack mounted Library Figure 56 Rack mounted Library Front ...

Page 476: ...llowing diagrams illustrate the library s main connection points which enable the library to communicate with components within the library and with other servers on the SAN Become familiar with the location of each of these connection points and how they may be configured for use ...

Page 477: ...PowerVault ML6000 Maintenance Guide 459 Figure 58 Electrical System 5U Library Control Module ...

Page 478: ...460 Library Drawings Figure 59 LCB Functions ...

Page 479: ...PowerVault ML6000 Maintenance Guide 461 ...

Page 480: ...462 Library Drawings Figure 60 Accessor Control Block Figure 61 Door and Import Export Board DIEB ...

Page 481: ...PowerVault ML6000 Maintenance Guide 463 Figure 62 Door and Display Block Figure 63 Power System Block ...

Page 482: ...464 Library Drawings Figure 64 Fan Control Board ...

Page 483: ...PowerVault ML6000 Maintenance Guide 465 Figure 65 Library Cables ...

Page 484: ...466 Library Drawings Figure 66 Library System Grounding ...

Page 485: ...PowerVault ML6000 Maintenance Guide 467 Figure 67 Library Power System ...

Page 486: ...468 Library Drawings ...

Page 487: ...ns There is no addressing scheme used in controller area networks as in the sense of conventional addressing in networks such as Ethernet Rather messages are broadcast to all the nodes in the network using an identifier unique to the network cartridge A container that is a protective housing for storage media such as cartridges for tapes or optical disks channel zoning A method of subdividing a st...

Page 488: ... ROM drives printers and other peripherals Drivers are stored on a hard disk and loaded into memory at boot up EDLM Enterprise Data Life Management An automated set of policies and processes that provide long term data protection and data integrity by checking the data stored on tape EDLM identifies candidate media invokes media scans processes the results and takes appropriate actions to preserve...

Page 489: ...ng with the government firewall A set of security tools designed to separate an internal network from the public Internet to keep unauthorized users out of a restricted network Firewalls are the primary line of security defense for businesses FL_Port fabric loop port An F_Port that is capable of supporting an attached Fibre Channel Arbitrated Loop An FL_Port on a loop will have the AL_PA hex 00 gi...

Page 490: ...t numbers separated by periods such as 255 255 255 255 IPV4 The newer IPV6 standard uses 8 groups of 16 bits each Each group is written as 4 hexadecimal digits and the groups are separated by colons The address 2001 0db8 0000 0000 0000 ff00 0042 8329 is an example of this representation kernel The heart of the UNIX operating system The kernel is the part of the operating system that allocates reso...

Page 491: ... type A format size of media for example LTO medium See media mixed media The ability of a library to simultaneously support multiple types of storage media N_Port node port A port that has the capability to communicate only through an F Port It is a port on a computer disk drive and so on through which the device does its Fibre Channel communication as a direct fabric attached port for use with t...

Page 492: ...nerations of this standard are identified by a numeric suffix for example the second generation standard is SAM2 SAN storage area network A dedicated network that connects storage devices and servers in a pool providing consolidated storage and storage management Storage interconnects between many initiators and target devices The SAN allows for sharing resources target devices among multiple serv...

Page 493: ...ge tape library storage slot The physical home where a data cartridge resides subsystem status A feature that provides predictive alerts warning of any loss of connectivity or device failure using local or remote alerts Subsystem status allows administrators to correct faults before they affect backup or other data transfer operations tape drive A device that spins disks and tapes while it reads a...

Page 494: ...476 Glossary Y axis Y position The vertical position of the library s robotic arm ...

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