Dell PowerVault ML6000, Maintenance Manual

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PowerVault ML6000 Maintenance Guide 419
2 If the issue is a specific EKM server configuration problem, a separate RAS ticket has been generated
and requires resolution. Close this ticket and resolve the respective EKM server configuration ticket(s).
3 If the issue is a communication problem, perform the following steps:
a. Ensure that the library is properly connected to the network, and that the network cable is not
damaged.
b. Ensure that the library's IP address settings for the EKM servers are correct, and that the Key
Server IP and port configurations are configured accordingly.
c. Verify that the EKM servers are powered on, operational, and properly connected to the
network.
d. Verify that the Key Servers' IP and port configurations are properly set and responding to “ping”
requests.
e. If no problems are found with any of these items, there is a configuration problem with your
network. Contact your network administrator for assistance with troubleshooting this issue.
4 If the issue cannot be resolved, contact Service for further assistance.
5 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR137 - Resolve Media Threshold Notification
This DR provides customer resolution steps for T147 on page 346 and T148 on page 347.
Problem: The library has been configured to report when a tape cartridge capacity and/or tape cartridge load
count threshold is exceeded. A threshold has been met or exceeded.
1 Note the ticket details to determine which tape cartridge exceeded the media capacity or load count
threshold.
2 Depending on which threshold was exceeded, initiate any action that should be performed upon such
threshold notification warning.
3 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR146 - Resolve Drive Tape Alert 54 - No Start of Data
This DR provides customer resolution steps for T188 on page 360.
Problem: A drive reported an issue during the start of data detection. This problem may be spurious, and
the drive may have recovered and now be reading the tape just fine; or the this problem may require further
analysis, as it may be caused by the specific tape cartridge, drive, or interaction of the media and drive.
1 View the ticket details and note the tape cartridge, drive type, and location, as well as the drive error
code.
2 If the drive error code lists error 7122 for a drive, the Format Identification Dataset (FID) is not properly
recorded, and data cannot be written to tape. The tape cartridge does not contain data and needs to be
discarded/replaced.